The document emphasizes the importance of listening to managers to enhance organizational culture and employee retention, highlighting that many managers feel unsupported and unrecognized. It outlines the negative impact of disengaged managers, such as decreased productivity and increased attrition, and suggests action plans to address these issues. Acengage proposes engaging directly with managers to identify their needs and improve their effectiveness as leaders, ultimately benefiting overall team performance and retention.

1. Listen to your
Managers
An initiative by
o KNOW THE PULSE OF YOUR MANAGERS
o IDENTIFY AREAS THAT THEY NEED SUPPORT
WITH
o BUILD TANGIBLE ACTION PLANS
o AUDIT EFFECTIVENESS OF THESE ACTIONS
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2. Managers have a significant impact on overall
culture of the organisation and more importantly
should be brand ambassadors of any organisation
But then we have all heard about how
“Employees join companies but leave
managers”
Surely there is a gap!
Maybe its time to listen to our Managers, listen with
intent
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BACKGROUND….

3. OUR RESEARCH HAS SHOWN THAT….
1 in 3Managers feel that
they become the
punching-bag when
there is a problem
66% Managers said they
don't have the freedom
and authority to make
decisions
78% of Managers said that
there is no formal process
where their leaders take
feedback from them
78% 66%
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63%
63% Managers feel they
are neither recognized nor
appreciated enough for
good work

4. IMPACT OF DISENGAGED MANAGERS
q Team members have no one to go to for help.
q Inability to provide constructive feedback impacting
engagement & productivity.
q Team members feel under appreciated; a ripple effect as
Managers feel the same way.
q Customer dissatisfaction as Managers appear uncaring and
apathetic.
q Decrease in engagement, increase in attrition.
REVENUE LEAKAGE BOTH TANGIBLE & INTANGIBLE IMPACTS THE BOTTOM LINE
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5. WHAT DOES AceNgage DO
UNDERSTANDING THE
ORGANISATION
ENSURE CONSTANT
ENGAGEMENT &FEEDBACK
IMPROVE
RETENTION
1. Speak to Managers and understand what's working well and areas
of focus
2. Identify specific areas that Mangers need support with
3. Help Managers internalise and look at the actions for themselves
too
4. Plot a Training need analysis for all Managers
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HELP MANAGERS BECOME LEADERS

6. OUR VALUE ADD
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As part of this engagement AceNgage Engagement Specialists have detailed discussions with Managers
to capture feedback about their experience. Specifics around expectations and support required to be
able to do their roles well will be captured.
Any immediate concerns will also be addressed and closed loop in consultation with the Organisation
HAVE AN INSPIRED & ENGAGED WORKFORCE
A manager is as good as their team and vice versa. Having an
engaged & empowered manager will be able to bring the best
of their teams
IMPROVED RETENTION
People leave Managers and that is the reality. Having good
people managers translates to better communication and
decisions making and this leads to lower attrition
IMPROVE SUCCESSION PLANNING
Today Organizations are forced to hire from outside as internally
quality is not good enough . Its time to change that

7. Help Mangers become better people
Managers by identifying their needs and
addressing their challenges.
With 19% of employees leaving because of
their immediate Managers, its imperative
that we address this.
Ngage with us
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