Acengage is an HR intelligence company established in 2007 that specializes in employee engagement and retention, working with various industries including IT, retail, and healthcare. They provide comprehensive services such as predictive attrition models and onboarding support, utilizing analytics to improve retention rates and address employee dissatisfaction. With a focus on unbiased feedback, Acengage conducts exit interviews and surveys to identify key issues surrounding attrition and employee engagement, allowing organizations to refine their HR practices.

2. AceNgage is an HR intelligence company working with
Organizations on areas of Employee Engagement & Retention
Established in June 2007 , we currently work with several
leading IT , ITES, Retail, Pharma, Banks & FMCG Companies
Our insightful analytics help them managers take evidence based
actions and also monitor the implementation of these actions
Work with clients who have employees based out of India and
across different parts of the world
Current headcount is 42 employees including Counselors
(Behavioral psychologists) MIS , Quality & Training Associates

3. WORLD-CLASS, COMPREHENSIVE, 24X7 EMPLOYEE ENGAGEMENT PARTNERING
Service Launched:
y-Xit
Staff: 2
Client Industry: IT
Service Launched:
Pre-joining & On-boarding
Staff: 20
Client Industry: IT, BPO, BFSI, Healthcare
Service Launched:
AceSurveys & Win back
Staff: 12
Client Industry: IT, BPO, BFS
Service Launched:
Coaching For Manager programs,
Predictive attrition model
Staff: 36
Client Industry: IT, BPO, BFSI,
Healthcare, Construction, Retail
Service Launched:
Early Engagement
Staff: 28
Client Industry: IT, BPO, BFSI,
Healthcare, Retail

4. • Joining Formalities
• On-boarding
• Induction Management
• 30-60-90 Day Feedback survey
• Employee Engagement Index
• ESAT survey
• Employee Counseling
• Manager Score card
• Predictive attrition
• Coaching for Manager programs
• Post offer follow up and
Renege analysis
• Improve joining ratio
• Employee Referral Program
• Reference Checking
• y-XitTM ( Exit interviews & analysis)
• Exit Formalities & Documentation
Employee Win back

6. Conduct telephonic discussions
with candidates post offer and
eliminate barriers to joining
High quality feedback on
recruitment and continuous
process monitoring
Identify and mitigate risks of
candidate not joining, if any
Create the right experience and
atmosphere for candidates
Best in class candidate
experience
Ensure highest joining to offer
ratio
High quality feedback on
recruitment
Superior employee branding

7. Conduct telephonic
discussions to help new
employees settle down, detect
and address all issues
High quality feedback on what’s
working well & what’s not in
terms of people, processes &
policies
Create an extraordinary
experience in the first 3 months
of the employee life cycle
Identify and mitigate risks of
disengagement and early attrition
Create the best impression and
drive home the brand values
Improve early engagement
Enhance on-boarding
experience
Reduce Early attrition

8. Free flowing telephonic exit
interviews conducted by trained
behavioral psychologists, using
AceNgage methodology.
Identify the most granular
reasons for leaving
High quality feedback on
lifecycle of the employee and
strengths of the organization
Superior analysis and reporting
and provide tangible actions for
improvement planning and
implementation
Unbiased understanding of what’s
working and what’s not
Enable building and monitoring
precise retention improvement
actions
Increase HR bandwidth for
managing retention
improvement actions
Reduce turnover cost

9. Initial workshop to understand the
organization and customize the
feedback survey
Data captured is analyzed and reports
generated
AceNgage will work with client SPOCs to
help implement action plans
Continuous improvement plan to
reduce attrition
Measure effectiveness of action plans
through exit interviews, dip stick
studies, feedback from random
employee samples
Review with client to understand
reasons for leaving and agree on action
plans
Interviews conducted by trained
behavioral psychologists

10. 68% of employee leave
due to Controllable
factors
62% of employees stated
that they were unhappy
with the quality of
retention effort
61% of Managers admitted
that they need coaching on
communication, specifically
in areas of appraisal,
promotion and salary related
communication
30% of candidates do not
join the company in spite of
accepting the offer
37% of employees leave
because of their
immediate managers
78% variance between
reasons for leaving stated to
the Organization vs. what is
stated to AceNgage

11. It’s our core
Competency
AceNgage has invested
significant amount of time
money, time, energy to
develop our people and
technology to deliver
consistently the best quality
feedback, reports and
analysis to assist our clients in
undertaking precise
improvement action plans to
improve engagement &
retention
We bring in wealth of
experience and expertise
AceNgage has conducted over
175,000 exit interviews with
the help of qualified and
trained behavioral
psychologists to unearth the
mystery behind attrition.
AceNgage assists clients in
building employee retention
initiatives with help from best
practices from our wealth of
experiences across clients
from various industries
We provide unbiased
and objective 360oview
AceNgage counselors uncover
what caused attrition along
with immense and relevant
feedback around what’s
working well and what’s not.
The unbiased feedback from
the respondents help
organizations build tangible
action plans to improve their
people, policy, & process
framework that governs and
employee engagement.
We bring the HR focus back
into caring for employees
AceNgage handles large
amounts of data and MIS.
Under ordinary circumstances
for clients to do this internally
using their valuable HR
resources would have resulted
in spending inordinate amount
of time in MIS type of activities.
AceNgage intervention helps HR
specialists to bring the focus
back into caring for their
employees and resolving their
issues quickly

12. • We are not in the Recruitment business
or any activity related to recruitment
which may allow use of employee
information made available to us
• The discussion between an employee
and the counselor is treated as
privileged information
• Dedicated counselors for each
client
• Quality monitoring by
• dedicated CQA
• Mystery shopping
• CSAT with Interviewees
• All of our real time work can be
rescheduled and be carried out from
home/remote locations if the situation
demands.
• Our processes are developed to ensure
and deliver high quality service even in
cases of denial of premises for a few
days at a stretch.
• Backup is taken on a weekly basis and
saved
• All counselors are trained
behavioral psychologists.
• Counselors go through a
combination of class room and on
the job training
• On completion of skills training
employees go through mock calls
and nesting for two weeks
• Go No Go evaluation conducted at
the end of four weeks

13. Isolate root-causes individually and in clusters
• Understand reasons of leaving and triggers for attrition
• Specific feedback on the people, processes and policies framework governing employee
engagement and retention
Better quality decision making for improving engagement and retention
• Decision making minimizes gut feel and provides a solid data based input to building
improvement action plans
• Monitoring the effectiveness of implementation of corrective actions plans embedded in
yXit.
High quality feedback
• Besides eliciting reasons for leaving, feedback from every employee includes what’s working well,
what’s not and provide for gathering ideas for improvement
• Feedback reflects on the entire employee lifecycle
• Line Managers and HR managers both align to the drivers of attrition and work together to make
solutions work
Free HR bandwidth to pursue employee care activities
• Reporting and analysis essentially involves sifting through large amounts data. By making
this valuable feedback available month-on-month, HR specialists can spend time in
addressing root causes and building solutions

17. IMPROVE MANAGER RESPONSIVENESS, RESOLUTION & QUALITY OF INTERACTION
Employee
Engagement Index
Train to Retain
program
Manage Scorecards

18. AceNgage Infoservices Private Limited
# 25, 3rd Floor, R K Complex
Jayamahal Main Road
Bangalore - 560 046
Karnataka, India
+91 80 4283 4333
tellmemore@acengage.com

19. Initial workshop to understand the
organization and customize the
feedback survey
Data captured is analyzed and reports
generated
AceNgage will work with client SPOCs
to help implement action plans
Continuous improvement plan to
reduce attrition
Review with client to understand
reasons for leaving and agree on
action plans
Interviews conducted by trained
behavioural psychologists
Measure effectiveness of action plans
through exit interviews, dip stick
studies, feedback from random
employee samples