The document describes iBancs360, an insurance CRM platform developed by iBox7 that aims to revolutionize the insurance industry by addressing challenges in managing customer relationships, ensuring suitable products, precision sales, and regulatory compliance. The platform provides a suite of tools including customer relationship management, an automated product suitability engine, and regulatory compliance features to insurance providers and distributors. A case study highlights how the platform helped Abu Dhabi Islamic Bank increase sales volumes, improve efficiency, enhance customer experience, and ensure full regulatory compliance.

1. Slide 1
Revolutionizing Insurance
Transforming Customer
Relationships, Product
Suitability, and Compliance

2. Slide 2
iBox7
Founded in 2019, We are an insurance business
solutions and services provider based in Australia.
We maintain centralized operations and excellence
centers (COE) in the United Arab Emirates and
Pakistan. Our talent pool includes financial and
technology industry veterans who have worked in
various MENA markets.
We are dedicated to assisting businesses in staying
ahead of the curve by minimizing time-to-market
and ensuring alignment with statutory
requirements.
iBancs
360
Agency
Management
Insurance
Provider
Management
User
Management
Policy
Management
Sales
Management
Application
Management
Customer
Management
Analytics
Management
iSync
Management
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3. Slide 3
Introduction
Problem Statement:
• The insurance industry faces challenges in
• managing customer relationships,
• ensuring only suitable products are offered as per client needs,
• Targeting precision sales,
• and staying compliant with local regulations.
• Single platform for multi-provider, multi-product streams
Solution Overview:
• iBancs: The Insurance CRM - A cutting-edge platform designed to address these
challenges.
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4. Slide 4
iBancs360™
The Platform for Managing Insurance Distribution Channels
and Regulatory Compliance
Insurance distribution and customer relationship management platform
supporting direct or referral sales models. Your one-stop solution for all essential
insurance product lines (Life, Health, Motor, SME, Travel).
Empowers insurance providers and distribution partners to broaden their
customer base by leveraging its robust range of B2B and B2C business workflows.
Offers feature such as automated insurance need analysis and appraisal engine,
product management, budgeting, sales hierarchy, business intelligence, KPI
dashboards, and a bundle of other standard modules, facilitating end-to-end sales
management while ensuring regulatory compliance with key central bank
regulations.
iSync module enables seamless two-way data exchange between the distributor
and various providers eliminating manual reconciliation needs.
Customer
Engagement
Regulatory
Compliance
Distribution
Managemen
t
Provider
Integration
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5. Slide 5
Customer Need Analysis
Customer Pain Points:
• Inefficient customer relationship management.
• A direct influence of the relationship manager on the sales process and product
offering
• Manual and error-prone product suitability assessments.
• Struggles with regulatory compliance.
Statistics:
• 70% of insurance agencies report issues with customer retention.
• 80% increase in conversion rates with accurate and trusted product
recommendations.
• 90% reduction in compliance-related fines.
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6. Slide 6
iBancs™360 Key Features
Customer Relationship Management (CRM)
• Streamlined client onboarding and communication.
• Personalized engagement through automated servicing.
• Comprehensive customer profiles with interaction history.
Automated Product Suitability Engine
• Real-time assessment of customer profiles and needs.
• Rule-based recommendations for optimal multi-provider and multi-insurance product streams.
• Improved cross-selling and upselling opportunities.
Ensuring Regulatory Compliance
• Stay up-to-date with ever-changing insurance regulations.
• Automated compliance checks and alerts.
• Alert Insurance Contract Churning
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7. Slide 7
Product Suitability Engine In Action
Step 1: Create Lead and Initiate Assessment Survey
• Demographics, preferences, financials, and risk appetite
Step 2: Automated Analysis
• iBancs processes the data in real time.
Step 3: Product Recommendations
• iBancs suggests the most suitable insurance products.
Benefits
• Drastically reduce pre-sales assessment time.
• Boost customer satisfaction with personalized offerings.
• Only suitable products offered
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8. Slide 8
Ensuring Regulatory Compliance
Step 1: Product Level Regulatory Updates
• iBancs allows the setup of regulatory requirements for each product, such as need analysis,
documents, callbacks, checklists, etc.
Step 2: Continuous Monitoring
• Real-time checks against relevant regulations upon application capturing.
Step 3: Alerts and Reporting
• Instant notifications of non-compliance.
• Generate compliance reports for audits.
• Alert managers for contract churning
Benefits
• Avoid costly fines and penalties.
• Peace of mind knowing you're always compliant.
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9. Slide 9
Case Study: Real-World Impact
Abu Dhabi Islamic Bank
Increased Business Volumes, Enhancing Efficiency, Customer Experience, and Regulatory Compliance
ADIB had been relying on a legacy wealth management banking system that limited its ability
to meet the growing customer demands and effectively manage its operations in the
backdrop of the UAE Central Bank’s strict guidelines on the sales of Unit linked insurance
products.
iBancs transformed the ADIB Bancassurance business with an immediate revival of life
insurance sales, improving transaction processing, operational efficiency, customer insights,
compliance, and customer satisfaction.
• This case study showcases the transformative power of iBancs™, an Insurance
Management Platform, through ADIB's collaboration with iBox7. The successful
implementation led to automated Customer Need Analysis, positioning ADIB as the sole
market player with this solution increasing their quality precision sales, elevating customer
experiences, and ensuring regulatory compliance.
• 60% reduction in transaction processing time with a 40% Increase in operational efficiency.
• Customer behavior insights for data-driven decision-making.
• Improved accessibility through digital channels and personalized services via automated
customer need analysis and suitable product offerings leading to 100% regulatory
compliance. ADIB product approval by CB UAE embedded iBancs 360 platform
• Notable improvement in customer satisfaction scores, as reported in post-implementation
surveys.
iBancs
100%
Precision
Sales
Revival
60%
Reduction in
transaction
processing
time
40%
Increase in
Overall
efficiency
100%
Regulatory
Compliance
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10. Slide 10
Multi Products
iBancs360 is highly scalable to cater to multiple insurance lines and multiple product offerings. It caters to
products like…
Home / Office Motor Health
Term
Whole of Life
Savings
Personal
Fleet
Life
Investment
Individual Funds
Managed Funds
Capital Protected
Certificates
Unit Trust
Building
Contents
SME Plans
Home Finance
Individual
Group
*Product lines are available subject to the local market agreements
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11. Slide 11
Muzzammil Aijaz
Chief Executive Officer
Member of the Advisory Board
Entrepreneur having 19+ years of experience in Bancassurance,
Investments and Insurance domains. A technology enthusiast
working on developing Blockchain, AI, ML and Cloud based
solutions.
Najmi Imran Ahmed
Chief Technology Officer
Passionate about AI, ML, Robotics and Cloud Computing, Imran has
served in tier 1 Insurance companies as Technology transformer for
over 20+ years
Sohail Jaffer
Chairman of the Advisory Board
Over 40 years experience in the financial services industry, holding
Executive and Advisory Board level positions in some of the largest
international and entrepreneurial firms covering both developed
and growth markets across Europe, the Middle East, Africa, and
Southeast Asia.
Raana Sadaf
Chief Business Analyst
An Analyst with a deep insight of process design and enterprise
architecture having 12+ years of experience in Insurance domain.
Saqib Waheed
Chief Development Officer
An enthusiastic professional with 17+ years of experience in
banking technologies specially implementations in large banking
environments and bank over cloud architecture.
Woon Han Huan
Executive Member of the Advisory Board
A seasoned banker with 40 years of experience and wide contact in
the industry both domestic and international.
He has served in various financial institutions’ s top management
positions and is now on the board of a few corporates as director
and management consultant.
The Management Team
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12. Slide 12
Support & Service Charter
The service charter comes as part of iBox7s continual efforts to improve the services provided to its clients with
consistency and high-quality standards, to maintain the leadership by providing locally and internationally
distinguished projects and services, and to ensure delivery of improved and monitored levels of services.
iBox7 operates internationally with a Head Office in Australia and a major Operations and Excellence Center
registered with SECP operating from Pakistan. We have also a representative office in UAE to serve the ME
client base.
Australia and Pacific Office
Melbourne, Australia
Phone: +614 3449 3361
Email: info@ibox7.com
Web: www.ibox7.com.au
ACN 637 909 310
Middle East Operations
RAK, United Arab Emirates
Phone: +97150 554 3988
Email: info@ibox7.com
Web: www.ibox7.com
UAE Trade License 47003081
Pakistan Operations
Karachi, Pakistan
Phone: +92300 2147848
Email: info@ibox7.com
Web: www.ibox7.com
SECP Incorporation 0174539
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