Arun Yadav has over 12 years of experience in senior management roles across banking, trade finance, cash management, and manufacturing. He currently serves as Vice President and Head of India Trade Operations and Governance at Citicorp Services India, where he manages trade operations, establishes governance frameworks, and leads various automation and process improvement initiatives. Prior to this, he held leadership roles at Citibank in corporate banking operations and cash management.

1. ARUN YADAV
+91-9953423425; Email: arunyadav.arya@gmail.com
Senior Management Professional – Vice President
Offering 12 years of career across Cash Management, Trade Finance, Banking Service and Manufacturing
Profile
• Certified Six Sigma Black Belt & MBA in Finance from S.P Jain with vast exposure across Trade Finance
and Services, Cash Management, Corporate Banking Service, Implementation, Process Migration, Six Sigma,
DMAIC Methodology, Lean Management, Corporate Banking Service, and Project Management -
• Combination of strategy and line function leadership at each stage.
• Coupled with constant association with new-set-ups as well as landscape & game-changing initiatives
• Currently working with CSIPL as Vice President –India Trade Operations Control and Governance Head.
• Acts as a Business Operations Consultant to manage overall trade operations and client engagements.
Support Coverage, Sales, Service and Implementation.
• Process Migration – Defining the strategy of process migration, Process Analysis, Operational/Business Risk
Assessment and Documentation Preparation.
• Managing project economics including planning and budgeting, defining deliverable content, ensuring
stakeholder acceptance of proposed solutions.
• Review and preparation of Business and Functional Requirements as BRDs, FRDs for technological changes.
• In depth knowledge of cost reduction areas like procurement, Business Process Reengineering, operations/
manufacturing, operating model, supply chain etc.
• Gained insight exposure across process management & optimization, transition & migration, service delivery,
continuous improvement, client servicing, reporting & communication and strategy management.
• Manage large teams across locations and coordinate multiple work streams to produce high-quality results
• Adroit in implementing service strategies and actively involved in controlling service deliverable as per given
SLAs & TAT.
• People Development: Performing the role of counsellor and coach, providing input and guidance into the firms
staffing process, and actively participates in staff recruitment and retention activities.
• Consistent high ratings through the years at Citi.
KEY EXPERIENCES & VALUE DELIVERED
Technology Based Business Transformation –
• Robotics Process Automation for India Trade Processes
• Process Insourcing from an outsourced unit
• Defining IT (Tech) strategy for Trade Finance and Services.
• E-Invoicing Process Set Up for Trade Transactions
• Develops innovative system / process flow as part process redesign
• Analyse big data for identifying opportunities
• Redesigning the system architect to allow customers to initiate transactions directly through web portal.
• Remodelling the web portal to allow document upload to create STP process.
• Redesigned the Document warehousing offering to customers and its implementation.
o IPMS-TRIMS Bill Of Entry Enhancement
o IPMS to TRIMS Migration
o Online Sanction Checking
• Online Accounting Entries for India
• COTS FIRC Enhancement – To allow online FT Utilization and reporting to customers for Inward of Funds
• Merchanting Trade Systemic Check set up and Online Dashboard
• Automation of Service Tax on FX CCY Conversion
• Shift from INTRALINK solution to CitiDirect-TRIMS Solution for online upload
• TRIMS-CFX Interface for eDealer migration
• Project Documentation: Pan bank initiative to improve client’s Account Opening and Maintenance experience.
• Automation of all regulatory reporting – BEF, XOS, Advance Remittance, TC1/2, Merchanting Trade
• RBI ADF Project – To comply with latest RBI requirement of centralized regulatory submissions
• Trade Redesign Project: Implementation of Self-Validation based ADOBE forms.
Operational and Service Excellence / Process Transformation
• Design, Set-up & Roll out of Over the Counter Services for Citi India
• Designed the centralization of Guarantee processing for all India transactions

2. • Led the Customer Experience and Customer-Citi Operations Team Engagement Initiatives for branch
operations pan -India. Introduced “Citi-Interact” Customer Workshops, Product and Service Guides,
Standardised Application Forms, Over-the-Counter product offering, Customer-branch walkthroughs
• Customer engagement, transaction processing, business partnership to support new deal implementations,
product roll outs, online banking, new system roll outs, structured deals offerings, customer reviews,
turnaround times etc.
• Developed and rolled out Quality Metric to analyze the operational parameters of trade, cash and clearing on
monthly basis and work toward to improve the process to enhance customer satisfaction
• Led the Training, VOE/People Engagement, Staffing, Hiring, Performance Management, Rewards and
Recognition, Motivation, Moves and Job Rotation Strategy / Initiatives for branches in partnership with HR in
North India branches
• Project Phoenix: Pan bank initiative for up-tiering customer experience across TTS business
• A member of process change approval group, as a SME of Trade and Cash Management.
• Regarded as Cash and Trade SME
Restructuring / Redesign / Success Transfers
• Redesign the No-Dispatch Processing
• Insourcing of Trade Activities from third party vendor / branch
• Successfully changed the charging process to plug the revenue leakage of approx. $ 10M USD annually
• Developed Trade Training module and trained consumer RMs
• Creation of DPC (Data Processing Centre) across India to decentralize processing and transaction initiation.
People Management / Leadership Development
• Consistently groomed, promoted & delivered high performing leaders to Citi’s Talent Pool / Leadership
Programs.
• Champion of Customer and People Experience / Engagement Initiatives Pan India for TTS Operations in each
role.
• Member of Diversity Workgroup
• Member of Voice of Employee (VOE) task force
• Designed and led the initiative of Leadership Engagement Program – “Walking Into Tomorrow”
• Designed and led the knowledge sharing initiative of “Know your TTS Business”
CURRENT EXPERIENCE DETAILS
Citicorp Services India Private Limited, Mumbai Current Profile
Vice President – India Trade Operations Control and Governance Head
• Control and Risk Review of Trade Operations
• Managing all India trade Operations being managed by third party
• Robotics Process Automation for India Trade Processes
• Process Migration – Defining the strategy of process migration, Process Analysis, Operational/Business Risk
Assessment and Documentation Preparation.
• Leading all trade tech initiatives from operations stand point. Responsible for complete life cycle of tech
initiative.
• Vendor Management – On-Site governess of third party processing
• Establish robust & consistent governance framework & process with all key stakeholders covering topics such
as MCA, COB, Information Security, Data Privacy, AML, Sanctions Screening, adherence to all internal and
external controls frameworks, training etc.
• Defining a standard migration tool-kit for all insourcing migrations.
• Deliver on Financial goals for the business; identify opportunities for productivity & deliver on commitments;
• Partner with sales and product for new customer and product deal
• Drive Process improvement in the process and continuously plan for process performance
• Anticipate & plan for new business; prepare for infrastructure and other growth related requirements; plan for
resources based on work type and work volume projection and current available head count; and allocate
responsibilities
• Oversight of 400+ employees
Citibank N.A New Delhi Oct’07-Apr’15
Vice President – Cash Management and Trade, Gurgaon and Jaipur Corporate Branch Operations
• Responsible for spectrum of banking operations comprising of Cash, Trade and Clearing at branch level
• Managed a Cost Base of INR 4 Crs
• Headed operations at the branch and handling all day-to-day operations of the branch and ensuring smooth
functioning of banking transactions.

3. • Executed a Cash Management ESCROW Deal and a complicated Sweep arrangement for a GSG Customer.
• Lead the Initiative of MIFT reduction and moving the customers to eBanking Module for Cash Payments, Tax
Payments and Overseas Service Payments.
• Ensured all processing and reporting within the laid down regulatory framework and internal compliance
policies.
• Managed customer centric banking operations & ensuring customer satisfaction by achieving delivery & service
quality norms.
• Managed End to End transitions- Solution Identification, managing internal as well as external stakeholders,
managing overall project cost, project risks and mitigate, change management, ensuring project
management rigor during whole duration of project.
• Established SLAs and Metrics & Capacity Calculation.
• Identifying training needs through quality checks, identifying process gaps & conducting training programs to
enhance operational efficiency of the entire team.
PREVIOUS WORK ASSIGNMENTS
M/S GENPACT, Gurgaon May’06-Oct’07
Six Sigma Black Belt, Finance and Accounting, GE Commercial Finance, Finance and Accounting
• Black belt projects to reduce feed processing errors in transactional processes handled by GENPACT.
• Member of commercial finance strategy group aiming at process quality improvements, various cost reduction
activities and business expansion initiatives.
• Mentored over five Green Belt Projects and 30 Lean Projects
• Implemented Internal Process Matrix to identify compliance wrt to SLA and ways of improvement
• Six Sigma Green Belt and Lean Trainer
M/S Cummins India Ltd., Pune Aug’02-Apr’05
Process and Quality Engineer
• Six Sigma Black Belt Project on “Takt Time Reduction”, with annual saving of $150K
• Poka Yoke Lead for Assembly and testing business unit.
• Project Manager for Early Life Failure (ELF) - A Global initiative to improve Customer satisfaction.
CAREER HIGHLIGHTS
• Recognized with Instant award 10 times for processing critical transactions and new deal set up.
• Acknowledged with “Thinking Hat - One Citi – O & T Excellence Award” for Q-2’09 for early recovery of AREC
charges for SBLC backed issuance
• Recipient of a Quarterly O & T Excellence Team Award for Insourcing DPC (Data Processing Centre)
processing to branches.
• Brought a remarkable rise in customer satisfaction through implementation of process improvement after
analyzing the operational parameters of trade, cash and clearing on monthly basis and also by motivating
team.
• Rewarded with Best Employee Award in Genpact
• Successfully led a Single Minute Exchange of Die (SMED) project, which was judged as the 3rd
best in the
Company while working with M/S Cummins India Ltd.
ACADEMIC CREDENTIALS
• PGDM (Finance); S.P. Jain Centre of Management, Dubai 2006
• B.E (Mechanical); Maharashtra Institute of Technology, Pune 2002
Certifications
• Six Sigma Black Belt Certification; American Society of Quality, USA 2007
PERSONAL DETAILS
Date of Birth: 24th
September, 1981
Language Proficiency: English and Hindi
Reference: Available on request