1. Android Bazaar and Conference 2018 Spring
Conversation Design
2018/06/09
#abc2018s
#CxD
#ConversationDesign
Nobuya Sato
Secret Lab, Inc.
@nobsato
2. 2
Nobuya Sato
@nobsato
Founder & CEO / Experience Designer at Secret Lab, Inc.
Google Developers Expert (Product Design)
Google certified Sprint Master
Trained facilitator for LEGO® SERIOUS PLAY® method and materials
9. 10
1) 6 New Voices
2) Continued Conversation
3) Multiple Actions
4) Pretty Please
5) Food Ordering &
Delivery from Android
What’s New on Google Assistant at Google I/O 2018 Keynote
13. 14
What is Conversation Design?
“ Conversation Design is a
design language based on
human conversation.”
In conversation,
there are no “errors”
14. 15
What is Conversation Design?
“ It’s a synthesis of several design disciplines,
including voice user interface design,
interaction design, visual design, motion
design, audio design, and UX writing. ”
57. 63
1) Understanding Brand, User,
Needs, Context and Tasks
2) Define Brand Persona
3) Human conversation
has no “error”
Designing Core Conversation Experience