This document outlines 12 norms for creating a positive school culture. It discusses that school culture is created by all members of the school community, including school heads. Some of the 12 norms discussed include maintaining a collegial atmosphere where responsibility is shared, encouraging experimentation and welcoming mistakes, setting high expectations for achievement, promoting trust and open communication, and appreciating and recognizing teachers and students. The goal of these norms is to foster a caring environment where decision-making involves others, traditions are protected, and honest communication is valued.