- Why designing for google assistant - How to use design sprint in designing conversation - How can we sketch Conversation - Applicable to designing conversation for chatbot

1. Town Hall
March 2019
DESIGNING CONVERSATION .
FOR GOOGLE ASSISTANT .
RAY RIZALDY - GITS INDONESIAX

2. Technology Evolution
1980
Personal Computer Laptop
1990
Cellphone
1995
Smartphone
2005
Assistant
Next

3. New Generation Assistant
● Speech Recognition Error Rate
○ 2013: 23% -> 2015: 8% -> 2019: 4.9%
● Storage Size & Network Usage
● Context & Conversations
○ App Actions phrase
● Language & Transliteration
○ Jaksel Mode On
● Others:
○ Interactive Canvas

4. “This eliminates the network latency and makes the Assistant so much
faster. So fast that tapping to use your phone would seem slow.”
- Sundar Pichai

5. Google Assistant Multiverse

6. DesignDESIGNING.
THE CONVERSATION.

7. Design Sprint

9. Understanding - Persona
● MakeUp user
● Sport Fan
● Business Executive person

10. Design Pattern
● Open Ended Question vs Guided Conversation vs Yes/No
● Visual Guidance vs Fully Audio Interaction
● Prompt short & to the point
● Simple vs Complex Task
● Entertainment vs Utility Task

11. Understanding - User Context
● Driving
● On the station
● Cooking
● Home

12. Conversation in Crazy 8 Sketch

13. Human Capital and
Development (HCD)ROLE PLAY.

14. Technical
ITERATE AND PROTOTYPE.
https://developers.google.com/actions/assistant/
https://console.actions.google.com
https://dialogflow.com/

15. Sales
VALIDATE.

16. Operational
TESTING AND VALIDATE.

17. Further Learning
● https://developers.google.com/actions/design/
● https://designsprintkit.withgoogle.com/resources/overview
● https://medium.com/gits-apps-insight/how-to-design-conve
rsational-app-in-google-assistant-2db09652953d
● https://codelabs.developers.google.com/codelabs/actions-1/

18. Thank you
rayrizaldy@gits.co.id