The document provides a resume for Thelma Aba Appiah. It outlines her career objective to combine her academic training in secretarial work and customer care with on-the-job experience in a challenging institution. It then details her educational background and qualifications in business administration and IT from various institutions from 2003-2015. Her work experience as an administrative assistant and customer care officer at several transportation companies from 2009-2016 is described along with her duties. References are also provided.

1. THELMA ABA APPIAH
CONTACT ADDRESS: P.O.BOX 828, TAKORADI PHONE NUMBER: 0246-769094
EMAIL ADDRESS: abaappiah.thelma@gmail.com
SEX: FEMALE
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CAREER OBJECTIVES: To combine myacademic traininginSecretaryship /Customercare and on the-job
training in a challenging institution where efficiency, diligence in secretarial duties in their hallmark to
spur on the institution.
Profile:
 Diligent, Meticulous, with a strong social background in Secretaryship, Customer care
Knowledgeable in all business and administrative functions.
 Dynamic, Self-starter, Analytical and Innovative with strong Leadership skills and enterprising
attitude reflected by superior’s managerial interaction yielding the organisational mission.
 Proactive, effective team player, focused and hardworking possesses strong dedication to
exceptional duty.
 Willing to relocate.
EDUCATIONAL BACKGROUND:
Chartered Institute of Logistics and Transport (CILT) 2014 – 2015)
COURSES OFFERED
 Customer Care and Service Quality
 Managing Logistics and Transport Environment
 Freight Operations
 Managing Recourses
NIIT (2008-2010)
 Integrated programme in IT and business skills.
COURSES OFFERED:
 Using computer and Managing files
 Word processing
 Spread Sheet
 Database
 Presentation

2.  Information & Communication
 Business fundamentals
 Business Communication
 Windows 9x family
 Business Kaliedoscope
 Consumer Behaviour
 Business English
 Business Economics
ARCHBISOP PORTER GIRLS’ POLYTECHNIC (2003-2005)
COURSES OFFERED
 Office practice and Administration
 Short hand
 Business Communication
 Typing
 English
 French
SEKONDI COLLEGE (2000-2002)
WORKING EXPERIENCE:
Navitrans Ghana Limited (2015-2016)
Position Held: Administrative Assistance / Customer Care officer
Duties:
 Administration activities of the Takoradi office
 Cash Management – Petty Cash
 Preparation of the Payment Voucher
 Preparation of Petty cash statement
 FollowingSOPonpettycashmanagementasperHeadoffice instructionsundertheDirectControl
of the Account Manager
 Preparation of the Weekly statistical report on Port and vessel Movement at Takoradi
 Assisting Husbandry activities at the ports of Takoradi
 Assistance to research on the market trends
 Successfullybuildthe companybrandinthe market
 Preparation of GCNet filing of Import and Export Manifest
 Preparing of Bill of Ladings
 Creating of delivery orders to customers
 (Procurement)Purchasing and supplying of items to the vessels
Getma Ghana Limited (2014)
Position Held: Administrative Assistance / Customer Care officer
Duties:

3.  Administration activities of the Takoradi office
 Cash Management – Petty Cash
 Preparation of the Payment Voucher
 Preparation of Petty cash statement
 FollowingSOPonpettycashmanagementasperHeadoffice instructionsundertheDirectControl
of the Account Manager
 Preparation of the Weekly statistical report on Port and vessel Movement at Takoradi
 Assisting Husbandry activities at the ports of Takoradi
 Assistance to research on the market trends
 Successfullybuildthe companybrandinthe market
 Preparation of GCNet filing of Import and Export Manifest
 Preparing of Bill of Ladings
 Creating of delivery orders to customers
 (Procurement)Purchasing and supplying of items to the vessels
 Filling
 Typing letters and Office document
 Receiving and Dispatching of Office letters
 Attending to Visitors
 Receiving of telephone calls
 Preparing of delivery orders
 Sending and replying mails to clients
 Unstuffing and restuffing of cargo from and into containers
Supermaritime Ghana Ltd (4 years working experience)
Position Held: Administrative Assistance / Secretary to the Logistics / Oil &Gas Manager
(March 2009-2013)
Duties:
 Good knowledge in GcNet Systems and application
 Preparing of Manifest
 Preparing of Bill of Ladings
 (Procurement)Purchasing and supplying of items to the vessels
 Booking of flights
 Booking of hotel room reservations for clients
 Filling
 Assisting in crew change
 Typing letters and Office document
 Receiving and Dispatching of Office letters
 Attending to Visitors
 Receiving of telephone calls
 Preparing of delivery orders
 Sending and replying mails to clients
Ghana Ports & Harbours Authority (Industrial attachment)
 Filling

4.  Typing letters and Office document
 Receiving and Dispatching of Office letters
 Attending to Visitors
 Receiving of telephone calls
Western Naval Command (Industrial Attachment) 2003-2004
DUTIES:
 Filling
 Typing letters and Office document
 Receiving and Dispatching of Office letters
 Attending to Visitors
 Receiving of telephone calls
EXTRA CURRICULAR ACTIVITIES:
 House prefect (Archbishop Porter Girls Polytechnic)
QUALIFICATION
 College Diploma
 NACVET Stenographer
 NACVET Typist
 Diploma in IT and Business Skills
LANGUAGESPOKEN:
 English
 Twi
 Fante
HOBBY
 Driving
 ListeningtoMusic
 Reading
REFEREES:
Mr. JohnBrobbey KoenSpeijer
ShippingManager Logistics/Oil & Gas Manager
SupermaritimeGhanaLimited Supermartime GhanaLtd
P.O.Box 1154 P.O.Box 1145
Takoradi Takoradi
Mobile:0244855871 Mobile:+233248608450
Mr. RichardAnamoo
DirectorGeneral
Ghana Portsand Harbours Authority
Tema Mobile:+233244479561