Amber Wright has nearly 10 years of experience in customer service roles, including as an operator for answering services and as a team leader at McDonald's. She has strong skills in software like Microsoft Office and Adobe Creative Suite as well as communication, problem solving, and creative thinking. Wright aims to help people through her work.

1. AMBER WRIGHT
2978 Moss Plain Dr, San Antonio, TX 78245 | (210)577-9203 | anw0128@gmail.com
SUMMARY
With nearly 10 years of customer service experience, I find the desire to help people the
most rewarding. An outside-of-the-box thinker with a strong sense of creative thinking
to solve problems and create new ideas.
SKILLS
Software
· Excellent typing skills
· Microsoft Office
· Adobe Creative Suite
· Organization
· Communication
· Arts & Design
· Video Editing
EXPERIENCE
Feb 2015 –
May 2015
Sept 2006 –
Feb 2015
Operator, Speedez Exchange – Answering Service
4926 Research Dr, San Antonio, TX 78240 (210)615-0964
Answer calls and respond to emails.
Manage and resolve customer complaints.
Enter new customer information into system.
Provide customers with product and service information.
Route calls to appropriate resource.
Senior Operator, The Message Center – Answering Service
2819 Woodcliffe Dr, San Antonio, TX 78230 (210)561-8700
Cross-trained and provided back-up for other customer service
Representatives when needed.
Designed and suggested new display ideas to improve moral.
Managed quality communication, customer support and product

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Representation for each client.
Collected customer feedback and made process changes to exceed
customer satisfaction goals.
Addressed customer service inquiries in a timely and accurate fashion.
Worked with upper management to ensure appropriate changes were
made to improve customer satisfaction.
Formulated and enforced Service Center policies, procedures and
quality assurance measures.
March 2006
– Sept 2006
Team Leader, McDonald’s
8923 N Military Dr San Antonio, TX 78245 (210)521-0303
Maintained a clean and organized eating environment.
Prevented store losses using awareness, attention to detail and
integrity.
Trained new employees.
Developed highly empathetic client relationships.
Worked as a team member performing cashier duties, product
assistance and cleaning.
EDUCATION
2010 - 2011 Partial Credits Obtained, International Academy of Design & Technology – Graphic
Design
2014 - 2015 Partial Credits Obtained, The Art Institute – Graphic Design