The document discusses the impact of COVID-19 on the ride-hailing industry, highlighting a significant decline in usage and revenue in 2020 due to the pandemic. However, projections for 2021 suggest a recovery and growth in the global ride-sharing market, with a focus on safety measures and new opportunities such as delivery services. Major companies like Uber, Grab, and Lyft are adapting their business models to include delivery and other services to bounce back from the pandemic's effects.

1. A Glimpse Into The Future Ride-Hailing
#2021

2. By: Abdul Jafar & Afajal Meman
Company: Yelowsoft Inc.
Email: abduljafar@yelowsoft.com, Phone: + 1 8777070459
Website: www.yelowsoft.com 2

3. INTRODUCTION
3
What comes to your mind first when you want to book a taxi? If you are
thinking about Uber or any other giants, then you are right. As per Statista,
Uber has completed approximately 1.7 billion trips in the second quarter of
2020.
A few years ago, no one would have imagined that the emergence of taxi-
hailing apps will drastically change the scenario of taxi business markets. As
per Statista, the revenue in the ride-hailing markets will be $1,588.2 billion US
dollar (approx.) in 2024. From this, we can say that the taxi-hailing industry is
going to witness an upheaval.

4. RIDE HAILING IN 2020
Let’s start with the first topic
4

5. “In 2020 COVID-19 has impacted the taxi industry in
the worst way possible. All the big names that were
considered as the biggest startups of the century like
Uber, Lyft, Didi, Grab, etc are facing tough times. This
catastrophic pandemic has disastrous results for taxi
companies all around the world.
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6. RIDE HAILING #2020
▰ Ride-Hailing companies started loosing their drivers and the daily
expected trips
▰ Passenger loses trust over taxi services
▰ Public transit and social distance
▰ Decline of shared mobility services
▰ Reduction in the number of taxi & private hire drivers
6

7. RIDE HAILING #2020
▰ Imposed of strict Covid rules to be followed by hailing/conventional
companies
▰ Private Hire & Taxi Drivers doing more delivery services
▰ Development & usage of electric and autonomous vehicle will be
increased
▰ Ride-hailing companies relying on delivery service
7

8. PREDICTION #2021
Will the economy recover in 2021?
8

9. “Ride-hailing has already shaped mobility by introducing the
idea of ‘on demand’ urban transportation. It quickly became
the cornerstone of shared mobility, but the novel
coronavirus has sent usage plummeting. There’s good news
for ride-hailing businesses as the World Economic Outlook
forecast report features a gradual recovery of the world’s
economy in 2021.
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10. PREDICTION #2021
▰ Ride-hailing is one of those businesses that are bouncing back after the
pandemic
▰ The global ride sharing market is projected to grow to USD 117.33 billion
by 2021 from USD 75.39 billion in 2020, at 55.6% Y-O-Y.
▰ Working from home becoming new normal
▰ Volkswagen to launch a ride-hailing business in Rwanda
10

11. PREDICTION #2021
▰ Transportation Systems Management and Operations (TSMO) are
all set to integrate the MaaS once the pandemic ends
▰ Ford aims to offer fully autonomous ride-sharing car by 2021
▰ Launch of eco-friendly electric taxis
▰ Most of the ride hailing company will invest in delivery service
11

12. PREDICTION #2021
If we have a look at the stats,
then the global ride-sharing
market size is estimated to
grow at 55.6% to reach USD
117.34 billion in 2021 from
USD 75.39 billion in 2020.
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13. RIDE-HAILING SAFETY MEASURES IN
2021
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14. SAFETY MEASURES
If ride-hailing businesses want the riders to use their services like before then
they must establish trust among them. Ride-hailing companies can do this by
maintaining safety measures of the highest order.
14

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SAFETY MEASURES
Notify user that the car
is freshly ventilated and
sanitized
Drivers to wear masks,
use of a protective sheet
which would separate
driver & passengers. Companies will
implement contactless
payments as it’s a safer
alternative
Sanitize their cars between
the trips
Before trip
During the trip
After trip
Between trips

16. “
16
NEW OPPORTUNITIES

17. OPPORTUNITIES #2021
▰ Investing in delivery business (Food, Grocery, Parcel, Medicine and
Cargo
▰ The usage of Bike taxi will be on hike.
▰ Ride-sharing companies to work with transit authorities
17

18. OPPORTUNITIES #2021
▰ Introduction of digital wallet as a payment
▰ Hype of super app
▰ It is a very good time to find loyal employees and to promote your
business as socially responsible
18

19. “
19
RIDE-HAILING GIANTS - 2021
PLANS

20. GRAB - Moving driver capacity from
ride-hailing to on-demand delivery
20
Ming Maa (President Grab) outlined
three key focuses for Grab in 2021:
last-mile logistics, fintech, and
merchant services.

21. UBER - Food delivery, freight and
logistics
21
Uber’s ride-hailing business is by far
its biggest, but the Uber Eats and
Freight businesses are growing
substantially faster after Covid-19
and they are expecting profit in 2021.

22. GOJEK - Sustaining and stable business in
Covid and its 2021 plan
22
Gojek to launch option to book metered fare taxis
using its app by first half of 2021 and other plans
for Singapore include an option to book larger six-
or seven-seat vehicles and a “convenient transport
platform for corporates.

23. Lyft – 2021 Plans
23
Lyft is taking aim at Uber's booming food-
delivery business with a delivery service of
its own. Lyft will turn a profit by 2021 and
Lyft plans to spend $300 million on AWS
through 2021

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THANKS!
Please contact the team to discuss queries and further discussion:
abduljafar@yelowsoft.com
live:abduljafar_2
+91 8000683444
www.yelowsoft.com