This document provides an overview of essential features for an effective taxi dispatch system, emphasizing the importance of automation to streamline operations and enhance customer satisfaction. Key features discussed include intelligent dispatch systems, real-time vehicle tracking, user-friendly booking apps for both customers and drivers, and robust analytics capabilities. The piece encourages taxi fleet owners to embrace technology to remain competitive and grow their businesses.

1. Level Up Your Dispatch Business With These Best Taxi Dispatch
System Features
Quick Summary
As a fellow taxi fleet owner, I understand the day-to-day challenges you face - dealing
with manual bookings, tracking vehicles, managing drivers and endless paperwork. It’s
impossible to grow amidst all this chaos.
But here’s the good news - the right taxi dispatch software can automate your
business and help you focus on what’s important - your customers and growth.
In this blog, I’ll walk you through the must-have features of a robust taxi dispatch system
that can take your operations to the next level.
Running a successful taxi business is full of challenges - like dealing with manual
dispatching, tracking vehicles, addressing customer issues and balancing demand with
limited drivers. Moreover, consumer expectations are rising, competition is fierce and
margins are razor thin.
To overcome these challenges means embracing technology. In other words - Taxi cab
dispatch system.
According to recent research, the global taxi dispatch software market is expected to
reach $1.37 billion by 2028, up from just $417 million in 2021. That's a whopping 18.5%
annual growth as dispatch systems become essential for streamlining operations.

2. Everyone in the market is looking for the best taxi dispatch software expecting all the
features in it. But, not all features are for you.
Below I will walk you through the most important features your advanced taxi dispatch
system. should have. This will help you delight your customers, outpace your
competitors, and grow your business. You need to upgrade your existing system if you
are using one.
If you are not then you need to adopt the best dispatch software that can help you meet
your goals.
Without any more ado, let’s have a closer look at each of the important features.

3. Key Features of Robust Taxi Dispatch Systems
Intelligent Dispatch System
An intelligent car dispatch system is the heart of your dispatch operations. As Tony
Hsieh rightly said:
“Businesses often forget about the culture, and ultimately, they suffer because
you can't deliver good service from unhappy employees.”
An intelligent feature-rich taxi dispatch software fosters a culture of seamless
coordination between your drivers, dispatchers and customers.
It is designed to make taxi booking easy for your customers and allow taxi companies
like you to manage information seamlessly.
Moreover, the taxi booking software uses complex algorithms to help you assign
booking requests to the optimal driver in real-time.

4. The key capabilities that make it intelligent include:
Zone-Based Driver Allocation
The software allows you to divide your service region into different zones. When a
booking request comes in, you can assign it to the nearest free driver within that zone
for quick pickup. This ensures better resource management, and reliable & fast service
for customers - resulting in improved customer satisfaction.
Dynamic Driver Queue
This feature helps you maintain a virtual queue of drivers at airports, venues etc. It
helps you assign bookings in a sequenced manner while optimizing driver downtime
and earnings. Additionally, using this feature, you can be assured that taxis are
dispatched in a fair and logical manner. This reduces the wait times for customers and
maximizes the utilization of the available taxis.
Surge Pricing
Using this feature, you can adjust your fare based on the demand and supply
conditions. It means you can increase pricing during peak hours or special events. This
is also helpful to incentivize more drivers to hit the road and meet the growing demand.
An intelligent dispatch system is your ticket to maximizing fleet utilization, driver
earnings and minimizing wait times for customers - all at once.

5. Live Vehicle Tracking
Knowing your vehicles’ locations in real-time is vital for efficient functioning. A
robust taxi booking app has in-built GPS tracking to let you:
• Monitor vehicles live on a map
• Track driver routes
• Ensure on-time arrivals
• Improve dispatcher coordination
• Address customer concerns proactively
This leads to better accountability, safety and service quality for your taxi business.
Booking Terminals
For busy locations like airports, malls and hotels, setting up self-service taxi booking
kiosks powered by your dispatch software is a must. Your customers can use these
terminals to book cabs in a few taps. The terminals can integrate with the software to

6. provide your customers with a seamless booking and payment experience. The
terminals provide real-time information on available taxis, estimated arrival times, and
fare estimates, making it easier for passengers to plan their trips.
Benefits of booking terminals:
• Increased customer convenience
• Higher booking volumes
• Queue management of incoming leads
• Brand visibility in high-traffic areas
It’s a value-added service that makes the taxi experience seamless for your customers.
Admin Panel
An all-in-one admin dashboard to manage your entire operations is essential. You can
manage and monitor your taxi business from a centralized dashboard.

7. The software for the taxi business allows you to:
• Track driver, vehicle and trip
• Monitor fleets & performance
• Effectively communicate with passengers and drivers
• Set fare rates
• View analytics to optimize your operations
• Audit activities
• Make error-free invoices and more
This gives you data-driven insights to make smart decisions on the fly. And finally, it
helps you streamline your operations, enhance efficiency, and ultimately achieve
business growth.
Booking Apps
Taxi booking apps for customers and drivers take convenience to the next level. Let's
look at the key features of both apps:

8. User App
For customers, the app must have:
• On-demand and scheduled bookings - Enables your users to book a taxi with
options like choosing the vehicle type, specifying pick-up and drop-off locations,
and scheduling rides in advance. They can even schedule for a fixed day.
• Real-time tracking - Allows your passengers to track their booked taxi in real-
time on a map. This feature ensures transparency and security.
• Fare estimation - Users can estimate fares for their trips before confirming the
booking. It ensures transparency in pricing.
• Payment gateway integration - The system should be scalable and allow the
Integration of various payment methods, including credit/debit cards, mobile
wallets, and cash, for seamless and secure transactions.
• Driver tracking and sharing - You can monitor your taxi drivers' locations,
emptiness, and waiting times. This helps you enhance your fleet operations.

9. • Push notifications - Your passengers will receive alerts for ride confirmations,
driver arrivals, and other important updates.
• Trip history - Your users can access their ride history. It will include their past
trips, receipts, and route details.
• Feedback surveys - Your passengers can rate your drivers, and provide
feedback on their experience, including driver, vehicle, and overall.
• SOS alert system - It ensures the safety of your passengers. Your passengers
can quickly request emergency assistance during the ride, such as calling the
police or getting medical aid.
This results in higher customer retention and growth.

10. Driver App
For drivers, the app should have:
• Trip acceptance/rejection - Your drivers can accept and reject the ride based
on their availability. He can see if the trip request is from the verified customer or
not. The system will show him the verification status. It will all depend on him
whether to accept or reject.
• Navigation assistance - This feature uses GPS to help your driver with real-time
direction and turn-by-turn navigation. It helps your drivers to find the best route,
avoid traffic congestion and reach the destination quickly.
• Rider details - The driver gets critical information about the rider (passengers).
This includes if the passenger has a verified account, pickup and dropoff
locations, estimated arrival times, and any special requests or preferences.

11. • Location tracking - It helps your drivers navigate to the pickup location and
estimate the time of arrival.
• Location sharing - You can easily track the location of each of your drivers and
provide accurate time of arrival to your customers. It also ensures your driver's
safety, as using this feature, he can share his live location with his family and
friends during their shifts.
• Digital invoice generation - Drivers can process payments through the app. It
supports cashless transactions resulting in increasing convenience.
• Trip history - Your drivers can access their trip history and earnings reports for
transparency.
• Offline mode - Allows your drivers to receive ride requests and navigate even in
areas with poor network connectivity.
• Communication - It includes in-app messaging or calling features to facilitate
seamless communication between drivers and passengers for ride coordination.
• Earnings summary - It allows your drivers to keep track of their income and
expenses. They can also see the deductions like commission and other fees.
• Emergency assistance - In-app buttons for emergencies enable your drivers to
seek help or report incidents.
This leads to improved productivity and earnings for your drivers.
The apps act as an "anywhere access" channel to your services. This results in
digitalizing your taxi business to life-long customers and happier drivers.
Expert advice: If you plan to build a taxi dispatch software from scratch, STOP. Do not
waste your money, time, and energy. Instead, outpace your competitors by leveraging a
*white-label taxi booking software with advanced features at an affordable price - in less
than 2 days.
Street Pickup
Street pickup allows your drivers to receive bookings directly via the driver app, without
customers having to use the booking app. Plus, it also allows your customers to book a
ride and request a pickup from a specific location on a map, rather than just from a fixed
pickup location.
Benefits include:

12. • Increased booking volumes
• Reduced idle time for drivers
• Higher driver earnings with incentives
Overall, taxi management software helps you expand your trips and boosts driver
motivation.
Real-Time Fare Calculator
An automated fare calculator using GPS tracking is a must. It calculates fares based on:
• Ride distance
• Time taken
• Real-time traffic
• Surge pricing (if applicable)
This brings transparency in pricing. Your customers will know they are being charged
fairly. And this will lead to greater trust.
Chat Feature
This unique feature allows real-time communication between you and your drivers. Plus,
between your drivers and passengers. It has multiple benefits:
• Drivers can contact customers before pickup
• Customers can share pickup details
• Issues can be resolved enroute
• Helps to provide excellent service
The chat feature enhances convenience and transparency for both drivers and riders.

13. Reporting & Analytics
“Time and money are your scarcest resources. You want to make sure you’re allocating
them in the highest-impact areas. Data reveals impact, and with data, you can bring
more science to your decisions.”
Matt Trifiro, CMO at Vapor IO
The most wrong you will do to your business is make a decision by assumption.
Successful taxi businesses these days are the ones who leverage analytics and make
data-driven decisions. With robust reporting and analytics in your on-demand taxi
dispatch & delivery software, you can maintain the records of your trips, customers'
behavior, driver performance and more. This tool helps you organize all your data in a
meaningful manner. This will further help you analyze it and provide you with data-
driven insights on:
Customer metrics
• Rides per customer

14. • Favorite pickup spots
• Frequency of bookings
• Feedback and satisfaction and more
Driver metrics
• Acceptance and rejection rate
• Revenue and incentives
• Ride completion times
• Customer ratings and more
Business metrics
• Peak demand trends
• Fleet performance
• Revenue and profitability
• Identify growth areas and more
These actionable insights help you make smart decisions to fuel growth.
Ticket Management
A ticketing system allows your drivers and customers to lodge issues directly like:
• Customers can report lost items or any grievances faced
• Drivers can flag any technical issues or app malfunctions
This feature helps you streamline the ticket management process. Plus, it reduces
disputes, improves driver compliance, and ultimately increases your operational
efficiency. Finally, quick redressal increases trust and transparency.

15. Emergency Button
Passenger and driver safety is a priority. An SOS emergency button in the apps lets
users call for help in case of:
• Medical emergencies
• Accidents
• Unsafe conditions
• Crime reporting
This provides reassurance of safety when using your service.
Important to know: The availability of this feature may vary based on the software
provider and region of use. It is recommended to always check with your software
provider for details on their emergency features.

16. Corporate Booking Account
The software should have a “Corporate taxi booking solution” that will allow you to
collaborate with various sizes of corporate clients and their transportation needs. This
unique feature allows you to offer the best taxi dispatch services to them and helps
them manage their transportation needs through a centralized platform.
Key benefits for your taxi business:
• Guaranteed volumes from corporate clients
• Higher per-ride revenue
• Increased loyalty and stickiness
It's a value-added service to attract corporate customers. But it's a must-have feature
too for you to increase your business at a larger scale.

17. Advertising Platform
A unique way to boost revenues is by including an advertising platform in your taxi
dispatch apps. This allows you to display promotional content from other businesses
which is viewable by your drivers and passengers. For example, you can have
sponsored banners or interstitial videos playing during the time when drivers are waiting
to receive trip requests. Restaurants, malls and other venues near the driver's location
can run targeted ads. By partnering with local businesses, you generate an additional
revenue stream through these in-app promotions. This income directly adds to your
bottom line with minimal additional effort.
Multilingual Support
"Providing multilingual support in your app is an important way to make your service
accessible to more users. When riders open the app for the first time, allow them to
choose their preferred language. This makes your service more convenient for non-
English speaking riders and leads to higher adoption.
Push Notifications
Your apps should have options for contextual push notifications to users, like:
• Special promotions to riders
• Incentive alerts to drivers
• Peak-hour pricing alerts
• Updates on service changes
This keeps both customers and drivers engaged with your platform for better retention.
Conclusion
Scaling your taxi business demands streamlining your operations with technology.
Invest in a robust and full-featured taxi dispatch system that meets your unique
requirements. The right solution will boost convenience, transparency and
productivity - leading to delighted customers, engaged drivers and higher
profits. So take your business to the next level. Equip your dispatch operations with the
best-in-class features covered in this blog. Your move to tech-driven taxi dispatch
will pave the way for maximizing success!