To get the whole project team involved in the UX process is essential to achieve a high quality product: developers meeting users and attending usability testing, designers and developers sketching together, clients actively participating in the design process. This talk provides practical UX techniques and tools to integrate UX in Agile project teams and get everyone in the project team contributing to the user experience. About the Speaker: Mariana Morris is head of design at a 85-person software company Oxford Computer Consultants that uses Lean and Agile methodologies to create software, websites and mobile apps for health, engineering, science and social care. She leads a team of UX designers and front-end developers who works integrated with Agile and cross-functional teams. Mariana is a designer with 12 years of experience designing website and mobile apps. She is co-founder of the monthly event UX Oxford and Talking Design, a research project on verbal communication and leadership for designers.

2. @MARIANAMOTA

3. UX OXFORD
@MARIANAMOTA

4. Are you crazy? I can’t
do that! ”
- developer
“
@MARIANAMOTA

5. This looks nothing like
the design I made! ”
- designer
“
@MARIANAMOTA

6. US THEM
@MARIANAMOTA

7. Designing or developing
in isolation
is not an option.
@MARIANAMOTA

8. US
@MARIANAMOTA

9. THE PROJECT TEAM
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10. @MARIANAMOTA

11. @MARIANAMOTA

12. @MARIANAMOTA

13. Teams
Techniques
Communication
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14. oxfordcc.co.uk

16. @MARIANAMOTA

17. @MARIANAMOTA

19. https://userresearch.blog.gov.uk/2014/08/06/have-you-had-your-recommended-dose-of-research/
GOV.UK

20. @MARIANAMOTA

21. UX PROJECT LIFECYCLE
@MARIANAMOTA

22. Meet users
early and
often.
@MARIANAMOTA

24. ETHNOGRAPHIC RESEARCH
Oxford Computer Consultants running
user interviews for National Grid@MARIANAMOTA

25. Mariana
UX Designer
Mark
Project Manager
Reynold
Account Manager
Tim
Developer
ETHNOGRAPHIC RESEARCH
Oxford Computer Consultants running
user interviews for National Grid@MARIANAMOTA

26. Paul
Support and training
Mariana
UX Designer
Ant
User
USER INTERVIEW
Oxford Computer Consultants running usability
testing at Bath & North East Somerset Council@MARIANAMOTA

27. USER RESEARCH STREAMED BACK TO THE OFFICE
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28. @MARIANAMOTA

29. USER FLOW
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30. @MARIANAMOTA

31. User flow
QUESTION - MISSING - IDEA
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32. QUESTION - MISSING - IDEA
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33. User flow
Wireframes
QUESTION - MISSING - IDEA
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34. http://www.romanpichler.com/tools/product-canvas/
THE PRODUCT CANVAS

35. THE PRODUCT KANVAS
@MARIANAMOTA

36. User groups
User flow
Sketches
Sprint goal
Sprint tasks
MetricsProject goal
@MARIANAMOTA

37. SKETCHING
@MARIANAMOTA

38. http://whatisdesign.net/wid/what-is-design-according-to-bill-buxton/

39. Feel comfortable
sharing unfinished
work.
@MARIANAMOTA

41. STAKEHOLDER WORKSHOP
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42. http://plans-for-retrospectives.com/
PROJECT RETROSPECTIVES

44. Verbal communication:
Facilitator & Leader

45. Facilitator language
• Warm and neutral
• Active listening
• Passive and inclusive tone
“How about…”
“Maybe we can…”
“What if…”
@MARIANAMOTA

46. Leader language
• Competence
• Expert
• Direct and muscular language
“That’s absolutely right, and here’s why…”
“I completely agree because…”
“This is my plan…”
@MARIANAMOTA

47. When asking for feedback:
• State clearly:
Where you are at
What you expect feedback on
• Ask clear questions
• Explain the rationale for your decisions
@MARIANAMOTA

48. When giving feedback:
• Ask the current status of the design
• Question first. Comment last.
• Explain technical challenges
• Don’t refer to your personal taste.
Refer to the briefing and user research.
@MARIANAMOTA

49. Avoid:
“I don’t like it.”
“Can’t do it”
(without explaining why)
@MARIANAMOTA

50. Go back to the brief.
Gerry Leonidas in an interview for Talking Design

51. Designers need to know
the ‘why’s.

52. How many designers does it
take to change a light bulb?

53. Answer:
Does it have to be a light bulb?
How many designers does it
take to change a light bulb?

54. “Give it 5 minutes.”
https://signalvnoise.com/posts/3124-give-it-five-minutes

55. “If someone loses, you
did it wrong”
When negotiating…
http://www.artofmanliness.com/2011/05/11/how-to-haggle-
like-your-old-man/

56. Communication tools

57. Github
Photo: https://help.github.com/assets/images/help/pull_requests/conversation.png

58. Jira

59. Trello

60. Trello

61. Sqwiggle

62. But let’s not settle.

63. But let’s not settle.
We work with technology.

64. But let’s not settle.
We work with technology.
It’s always changing.

65. But let’s not settle.
We work with technology.
It’s always changing.
This process will change.

66. So,
Let’s keep meeting up,
discussing, improving.

67. So,
Let’s keep meeting up,
discussing, improving.
Regularly.