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@MarianaMota #BGWS15
Mariana Mota
UX Designer
Oxford Computer Consultants | UX Oxford | TalkingDesign.io
UX is team work!
@MarianaMota #BGWS15
@MarianaMota #BGWS15@MarianaMota #BGWS15
UX Oxford
@MarianaMota #BGWS15
Are you crazy? I can’t
do that! ”
- developer
“
@MarianaMota #BGWS15
This looks nothing like
the design I made! ”
- designer
“
@MarianaMota #BGWS15
The team doesn’t
take ownership for
their tasks”
- project manager
“
@MarianaMota #BGWS15
us them
#BGWS15
@MarianaMota #BGWS15
Designing or developing 

in isolation 

is not an option.
@MarianaMota #BGWS15
us
#BGWS15
@MarianaMota #BGWS15
the project team
#BGWS15
@MarianaMota #BGWS15@MarianaMota #BGWS15
@MarianaMota #BGWS15@MarianaMota #BGWS15
@MarianaMota #BGWS15@MarianaMota #BGWS15
@MarianaMota #BGWS15
Teams
Techniques
Communication
@MarianaMota #BGWS15
www.oxfordcc.co.uk
@MarianaMota #BGWS15
Teams
Techniques
Communication
@MarianaMota #BGWS15
Teams
Techniques
Communication
@MarianaMota #BGWS15@MarianaMota #BGWS15
@MarianaMota #BGWS15@MarianaMota #BGWS15
@MarianaMota #BGWS15@MarianaMota #BGWS15
@MarianaMota #BGWS15
https://userresearch.blog.gov.uk/2014/08/06/have-you-had-your-recommended-dose-of-research/
@MarianaMota #BGWS15
Government Digital Service
@MarianaMota #BGWS15@MarianaMota #BGWS15
@MarianaMota #BGWS15@MarianaMota #BGWS15
UX project lifecycle
@MarianaMota #BGWS15
Meet users
early and
often.
@MarianaMota #BGWS15
Teams
UX techniques
Communication
@MarianaMota #BGWS15
8 essential UX techniques
1. Contextual research
2. User interview
3. User flow
4. Question-Missing-Idea
5. The Product Canvas
6. Sketching
7. Stakeholder workshop
8. Project retrospectives
@MarianaMota #BGWS15@MarianaMota #BGWS15
Contextual research
@MarianaMota #BGWS15@MarianaMota #BGWS15
Mariana

UX Designer
Mark

Project Manager
Reynold

Account Manager
Tim

Developer
@MarianaMota #BGWS15
Contextual research
@MarianaMota #BGWS15@MarianaMota #BGWS15
Paul

Support and training
Mariana

UX Designer
Ant
User
User interview
@MarianaMota #BGWS15@MarianaMota #BGWS15
User flow
@MarianaMota #BGWS15@MarianaMota #BGWS15@MarianaMota #BGWS15
Question - Missing - Idea
User flow
@MarianaMota #BGWS15@MarianaMota #BGWS15@MarianaMota #BGWS15
Question - Missing - Idea
@MarianaMota #BGWS15@MarianaMota #BGWS15
Question - Missing - Idea
User flow
Wireframes
@MarianaMota #BGWS15
http://www.romanpichler.com/tools/product-canvas/
@MarianaMota #BGWS15
The product canvas
@MarianaMota #BGWS15@MarianaMota #BGWS15
The product canvas
@MarianaMota #BGWS15@MarianaMota #BGWS15
Target group
User flow
Sketches
Sprint goal
Sprint tasks
MetricsGoal
@MarianaMota #BGWS15@MarianaMota #BGWS15
Sketching
@MarianaMota #BGWS15
Sketching & Inspiration board
@MarianaMota #BGWS15
Feel comfortable
sharing unfinished
work.
@MarianaMota #BGWS15
@MarianaMota #BGWS15@MarianaMota #BGWS15
Stakeholder workshop
@MarianaMota #BGWS15@MarianaMota #BGWS15
Project retrospectives
http://plans-for-retrospectives.com/
@MarianaMota #BGWS15
Teams
Techniques
Communication
@MarianaMota #BGWS15
Verbal communication:
Facilitator & Leader
@MarianaMota #BGWS15
Facilitator language
• Warm and neutral
• Active listening
• Passive and inclusive tone
“How about…”
“Maybe we can…”
“What if…”
@MarianaMota #BGWS15
Leader language
• Competence
• Expert
• Direct and muscular language
“That’s absolutely right, and here’s why…”
“I completely agree because…”
“This is my plan…”
@MarianaMota #BGWS15
When asking for feedback:

• State clearly: 

Where you are at

What you expect feedback on
• Ask clear questions
• Explain the rationale for your decisions
@MarianaMota #BGWS15
When giving feedback:
• Ask the current status of the design
• Question first. Comment last.
• Explain technical challenges
• Don’t refer to your personal taste. 

Refer to the briefing and user research.
@MarianaMota #BGWS15
Avoid:
“I don’t like it.”
“Can’t do it” 

(without explaining why)
@MarianaMota #BGWS15
Go back to the brief.
@MarianaMota #BGWS15
Designers need to know
the ‘why’s.
@MarianaMota #BGWS15
How many designers does it
take to change a light bulb?
@MarianaMota #BGWS15
Answer:
Does it have to be a light bulb?
How many designers does it
take to change a light bulb?
@MarianaMota #BGWS15
“Give it 5 minutes.”
https://signalvnoise.com/posts/3124-give-it-five-minutes
@MarianaMota #BGWS15
“If someone loses, you
did it wrong”
When negotiating…
http://www.artofmanliness.com/2011/05/11/how-to-haggle-
like-your-old-man/
@MarianaMota #BGWS15
Communication tools
@MarianaMota #BGWS15
Github
Photo: https://help.github.com/assets/images/help/pull_requests/conversation.png
@MarianaMota #BGWS15
Jira
@MarianaMota #BGWS15
@MarianaMota #BGWS15@MarianaMota #BGWS15
Trello
@MarianaMota #BGWS15
Trello
@MarianaMota #BGWS15
@MarianaMota #BGWS15
Sqwiggle
@MarianaMota #BGWS15
But let’s not settle.
@MarianaMota #BGWS15
But let’s not settle.
We work with technology.
@MarianaMota #BGWS15
But let’s not settle.
We work with technology.
It’s always changing.
@MarianaMota #BGWS15
But let’s not settle.
We work with technology.
It’s always changing.
This process will change.
@MarianaMota #BGWS15
So,
@MarianaMota #BGWS15
So,
Let’s keep meeting up,
discussing, improving.
@MarianaMota #BGWS15
So,
Let’s keep meeting up,
discussing, improving.
Regularly.
@MarianaMota #BGWS15
Thank you.
marianamota.com
marianamota.com/ux-is-team-work
@MarianaMota

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