What is Process Mapping and why is it important?

1. Why Process Mapping is
Important.
We all work in and are part of
processes. Processes are
important because:
They’re a major component of all
organizations.
The Cascading Flowchart
A process focused organization
can also show how a
can be more profitable and
responsive to changing
specific process fits into
competitive environments.
Most organizational problems
the overall company
have their root in processes, not
people.
organization.
Organizations can manage work
more efficiently and effectively
through a process mind-set.
Sales
Macro Human Customer
Finance And Distrribution
Resources Care
View Marketing
Company
Macro
Benefits Accounts Accounts Asset
View And Payroll Payable Receivalbe Management
Finance
Payroll cycle
Sample Payroll Process
Closes #1
Complete
All personal Enter
HR Entering new
Info correct? Corrected
Employee info N
#3 Personal info # 4
#2
Y
Employee Change or
Enter in
Correct info and
Payroll
how time is
Period hours # 5
Logged # 13
Review and
Approve
Manager Approve as
Overtime # 15
Needed # 6
Contact
N
Employees Contact
Payroll who did not Employee #
All
Overtime Y Finalize Send data Data Correct
Review N
Paid Time
report hours 12
N N
employees
OK? For Batch To Payroll Accepted? Errors #
Completeness Off OK?
#9
reported?
# 14 Processing # 16 Processor # 17 # 18 19
#7 # 11
#8
Y Y
Start Review Y
Process # 10
Payroll
Produce
Vendor Payments # 20
TASK PROCEDURE FLOW CHART: Optimization of Points of Opportunity
Task Sequence # Time Symbol Frustration Description Why do This? On-Line Solution Team Member
List Step # 3 30-45 M N Low Incomplete Data Can’t process W/O Info Eliminates phone tag HR Admin
Step # 8 1 Day N High Info Scattered HR must verify period info Assembles info neatly Payroll
Step # 11 1 Day N Medium Data not in synch with approval Policy requires approval Notifications Easy Bus Owner
Step # 14 1 Day N Medium Policy does not match system Errors delay checks to emp. Ease of use IT
The Task View or list is the result of the
To find out more how Business Process
Mapping and how Process Improvement can
analysis of Basic Flowcharts and a
help your organization and to book a training
for your organization.
summary of the problems, potential
Contact:
solutions and team members who can
Robert L. Sayre recommend specific solutions.
Robert.sayre1@gmail.com
484-707-4529.