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8 THINGS BRANDS CAN
BUILD IN THIS NEW NORMAL
Making Brands Matters in Turbulent Times
CONSUMER BEHAVIOUR SHIFTS
Source: Kantar
BRAND CAN BUILD
ON THIS MOMENT
Consumer need for comfort and
control
Meet pent-up demand
Reshape your services
Faviourate in new formats
Reshape your features to be
relevant
Offer new solutions
Hygeine and safety is key
Making a better society
CONSUMER NEED FOR
COMFORT AND CONTROL
Old desires and the need for
indulgence still matter. As China
emerged from the pandemic there
was evidence of ‘revenge shopping’.
Not just in luxury but comfort food
saw big gains. But much of this is
not expected to last.
Talk of never going back to the old normal
may be over stated.
Kantar figures show that while lockdown
reintroduced many to the pleasure of
eating in, Gen Z in China quickly
rebounded to out-of-home.
MEET PENT-UP DEMAND
Trips are being finalised much closer to time of travel vs
months in advance. Consumers will be looking for
flexibility, deals, and offers closer to home.
Travel industry must show consumers that it is safe and
convenient to travel.
RESHAPE YOUR SERVICES –
CONSUMERS LOOKING FOR VALUE
BRANDS CAN BUILD
ON THIS MOMENT
The New Normal does not mean
blanket behaviour.
Reframe Your Features to
be Relevant
Changes for longer term
opportunity are offers that include
new benefits relevant to consumer
needs post-Covid.
Favourites in New Formats
Shock Wave changes that have been
seen to revert to old patterns include
the demand for fast food.
With recovery of daily life and going out frequency,
some personal care and beauty categories will pick up.
Ideas born out of necessity may remain such as DIY
beauty, above-mask treatments, and a greater
concern for safety and hygiene. Every indication
is that online engagement and spending
will continue
and grow. 
Offer New Solutions
HYGIENE AND SAFETY FOR MOST
SECTORS IS MAKE OR BREAK COST OF
ENTRY
Consumers want to return to a degree of normal
but need to believe that businesses are free from
infection. Opportunities for customer experience
innovation and differentiation by reducing friction
whilst adding value. Mobile commerce and in
particular contactless payments (already around
80% of e-commerce in China) are predicted to
increase across Asia in an era of social distancing.
Consumers will remember brands that
acted swiftly and made a difference when
and where it mattered.
In a recent Kantar Global Study, 71% of
respondents said it was important that
brands were committed to making
society better.
BRANDS CAN BUILD ON
THIS MOMENT
MAKING A BETTER
SOCIETY POST
COVID
Client Solutions Director
christie.ding@brandcatalyser.com
Head of Markets, APEC
hazel.hu@brandcatalyser.com
CHRISTIE DING
HAZEL HU
REACH OUT TO US,
LET'S HAVE A CHAT!

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8 Things Brands Can Build in This New Normal

  • 1. 8 THINGS BRANDS CAN BUILD IN THIS NEW NORMAL Making Brands Matters in Turbulent Times CONSUMER BEHAVIOUR SHIFTS Source: Kantar
  • 2. BRAND CAN BUILD ON THIS MOMENT Consumer need for comfort and control Meet pent-up demand Reshape your services Faviourate in new formats Reshape your features to be relevant Offer new solutions Hygeine and safety is key Making a better society
  • 3. CONSUMER NEED FOR COMFORT AND CONTROL Old desires and the need for indulgence still matter. As China emerged from the pandemic there was evidence of ‘revenge shopping’. Not just in luxury but comfort food saw big gains. But much of this is not expected to last.
  • 4. Talk of never going back to the old normal may be over stated. Kantar figures show that while lockdown reintroduced many to the pleasure of eating in, Gen Z in China quickly rebounded to out-of-home. MEET PENT-UP DEMAND Trips are being finalised much closer to time of travel vs months in advance. Consumers will be looking for flexibility, deals, and offers closer to home. Travel industry must show consumers that it is safe and convenient to travel. RESHAPE YOUR SERVICES – CONSUMERS LOOKING FOR VALUE BRANDS CAN BUILD ON THIS MOMENT The New Normal does not mean blanket behaviour.
  • 5. Reframe Your Features to be Relevant Changes for longer term opportunity are offers that include new benefits relevant to consumer needs post-Covid. Favourites in New Formats Shock Wave changes that have been seen to revert to old patterns include the demand for fast food.
  • 6. With recovery of daily life and going out frequency, some personal care and beauty categories will pick up. Ideas born out of necessity may remain such as DIY beauty, above-mask treatments, and a greater concern for safety and hygiene. Every indication is that online engagement and spending will continue and grow.  Offer New Solutions
  • 7. HYGIENE AND SAFETY FOR MOST SECTORS IS MAKE OR BREAK COST OF ENTRY Consumers want to return to a degree of normal but need to believe that businesses are free from infection. Opportunities for customer experience innovation and differentiation by reducing friction whilst adding value. Mobile commerce and in particular contactless payments (already around 80% of e-commerce in China) are predicted to increase across Asia in an era of social distancing.
  • 8. Consumers will remember brands that acted swiftly and made a difference when and where it mattered. In a recent Kantar Global Study, 71% of respondents said it was important that brands were committed to making society better. BRANDS CAN BUILD ON THIS MOMENT MAKING A BETTER SOCIETY POST COVID
  • 9. Client Solutions Director christie.ding@brandcatalyser.com Head of Markets, APEC hazel.hu@brandcatalyser.com CHRISTIE DING HAZEL HU REACH OUT TO US, LET'S HAVE A CHAT!