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5 Principles
Brands Should
Follow
WHEN RESPONDING
DURING COVID19
June 2020
How Should
Brands Act
on Social
Media?
TAKE IT AS AN OPPORTUNITY
Under immense pressure to deliver, some
brands are going dark on socials.
However, unless the nature of your product
inherently puts your brand at risk of coming
across as insensitive, opportunistic or
profiteering, we do not recommend going
dark.
Instead, take this moment to re-evaluate
your approach to social media marketing.
Steer away from hard-selling content that
directly promotes product, and shift focus to
how your brand can provide value for
consumers.
5 Principles Brand
Should Follow
People’s health, livelihoods and wellness are
being impacted by coronavirus. Think about
the state of mind and changing behaviors of
your audience right now, and make sure that
your brand is following these five principles:
Listen First1.
Listen to what consumers are saying then respond.
2. Be Sensitive
Re-evaluate content for tone and message.
3. Be Transparent
Communicate openly and take feedback.
4. Adapt Your Strategy
Adapt your strategy based on new behaviors.
5. Rise To The Occasion
Consider ways your brand can help.
Listen First,
Then Respond.
The coronavirus pandemic is causing consumers to
experience mixed emotions, leaving them unsure of how
to think or feel. Every reaction to the pandemic is marked
by an equal and opposite reaction. With such a sensitive
and anxietyprovoking subject, it’s imperative than ever
that brands listen first, then respond.
Be Transparent.
Transparent Statement:
Consider issuing a statement about how your
brand will act during this time. Even if you’re
choosing to carry on with socials as usual,
explain that your brand is aware and has
deliberately chosen this path.
Open Dialogue:
Consider asking your audience what they
want to see, making it a two way
conversation. This demonstrates that your
brand is aware of the complexity of the issue
and sensitive to what consumers are going
through.
Unsurprisingly, with increased self-isolation comes increased
media consumption. 85% of Chinese consumers reported an
increase of at-home screen usage during the crisis, and 84% said
they tried at least one new service for the first time — ranging
from online doctor consultations (34%) to online education
courses (33%) and online banking (13%).
Adapt your strategy based on shifting consumer behaviors.
Revisit your channel mix and ad spend based on evolving
consumer behaviors and performance results.
Adapt Your
Strategy
Rise To The
Occasion.
What does coronavirus mean for brands on
social media? A global crisis at the scale of
coronavirus can be a makeor- break moment
for brands — testing not only their values and
commitments, but also their agility, creativity
and spirit. Consider whether your brand is in
a position to contribute to CSR initiatives in a
meaningful way.
Even if your brand is not in a position to
donate money, sometimes an exertion
of effort can mean even more. You may
be able to use your expertise, resources,
facilities or platform to contribute to
solutions or share helpful information.
Christie Ding
Co-Founder/
Client Solutions Director
Hazel Hu
Co-Founder/
Head of Markets
Reach out to
Brand Catalyser
for our Social
Media Content
Checklist.
www.brandcatalyser.com
nihao@brandcatalyser.com
03 8840 1642
THANK YOU

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5 Principles Brands Should Follow - Brand Catalyser

  • 1. 5 Principles Brands Should Follow WHEN RESPONDING DURING COVID19 June 2020
  • 2. How Should Brands Act on Social Media? TAKE IT AS AN OPPORTUNITY Under immense pressure to deliver, some brands are going dark on socials. However, unless the nature of your product inherently puts your brand at risk of coming across as insensitive, opportunistic or profiteering, we do not recommend going dark. Instead, take this moment to re-evaluate your approach to social media marketing. Steer away from hard-selling content that directly promotes product, and shift focus to how your brand can provide value for consumers.
  • 3. 5 Principles Brand Should Follow People’s health, livelihoods and wellness are being impacted by coronavirus. Think about the state of mind and changing behaviors of your audience right now, and make sure that your brand is following these five principles:
  • 4. Listen First1. Listen to what consumers are saying then respond. 2. Be Sensitive Re-evaluate content for tone and message. 3. Be Transparent Communicate openly and take feedback. 4. Adapt Your Strategy Adapt your strategy based on new behaviors. 5. Rise To The Occasion Consider ways your brand can help.
  • 5. Listen First, Then Respond. The coronavirus pandemic is causing consumers to experience mixed emotions, leaving them unsure of how to think or feel. Every reaction to the pandemic is marked by an equal and opposite reaction. With such a sensitive and anxietyprovoking subject, it’s imperative than ever that brands listen first, then respond.
  • 6. Be Transparent. Transparent Statement: Consider issuing a statement about how your brand will act during this time. Even if you’re choosing to carry on with socials as usual, explain that your brand is aware and has deliberately chosen this path. Open Dialogue: Consider asking your audience what they want to see, making it a two way conversation. This demonstrates that your brand is aware of the complexity of the issue and sensitive to what consumers are going through.
  • 7. Unsurprisingly, with increased self-isolation comes increased media consumption. 85% of Chinese consumers reported an increase of at-home screen usage during the crisis, and 84% said they tried at least one new service for the first time — ranging from online doctor consultations (34%) to online education courses (33%) and online banking (13%). Adapt your strategy based on shifting consumer behaviors. Revisit your channel mix and ad spend based on evolving consumer behaviors and performance results. Adapt Your Strategy
  • 8. Rise To The Occasion. What does coronavirus mean for brands on social media? A global crisis at the scale of coronavirus can be a makeor- break moment for brands — testing not only their values and commitments, but also their agility, creativity and spirit. Consider whether your brand is in a position to contribute to CSR initiatives in a meaningful way. Even if your brand is not in a position to donate money, sometimes an exertion of effort can mean even more. You may be able to use your expertise, resources, facilities or platform to contribute to solutions or share helpful information.
  • 9. Christie Ding Co-Founder/ Client Solutions Director Hazel Hu Co-Founder/ Head of Markets Reach out to Brand Catalyser for our Social Media Content Checklist.