Usability Engineering in eParticipation

The document discusses a usability engineering methodology for e-participation platforms, particularly focusing on the 'Voice' project that aims to enhance dialogue between citizens and policymakers in the EU. It emphasizes the importance of user involvement in the iterative design process to ensure effective usability and engagement in democratic decision-making. The paper outlines the steps involved in the usability engineering lifecycle and highlights the focus on citizen participation in legislative processes, specifically in consumer protection policy.