1) Electronic participation refers to ICT-supported participation in government and governance processes, including administration, service delivery, decision making, and policy making. 2) NGOs have needs in the area of e-participation including partnerships, education/training, funding, technical support, and human resources. 3) There are challenges to e-participation development in Southeast Europe including a development gap, unclear best practices, and political, social, cultural and legal issues that require cross-border cooperation and a regional approach.