ePractice workshop on Open Source Software, 7 April 2011 - Davide Dalle Carbonare
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The document discusses open source software and its role in cross-border environments. It describes a tool called Spago4Q that measures and monitors quality in ICT products, processes, and services. Spago4Q uses open standards and models to define service level agreements and key performance indicators. It provides dashboards and reports to ensure transparency and help public administrations purchase quality services.
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ePractice workshop on Open Source Software, 7 April 2011-Panagiotis Rentzepop...
OSOR.eu is a collaborative platform launched in 2008 by the European Commission to help public administrations share open-source IT solutions, experiences, and knowledge. The platform includes an observatory with news and studies to inform decision-makers, and a repository where developers can upload, download, and collaborate on over 2,400 open-source projects under licenses like the EUPL. OSOR.eu aims to promote open-source software adoption among public administrations by allowing them to find and reuse existing solutions.
ePractice workshop on Open Source Software, 7 April 2011- Szabolcs Szekaks, ...
This document discusses the rationale and benefits of strategic collaboration between organizations. It argues that collaboration can improve visibility, reduce costs, increase transparency, remove barriers, and reduce time to market by allowing organizations to share resources and solutions. The document introduces the ISA Programme, which facilitates cross-border cooperation between public entities to jointly deliver electronic services. It lists key principles of the programme like technological neutrality and sharing of code, assets, and best practices. It also references related projects and websites for open-source software and interoperability.
10 jacques gripekoven voice over ip
Eyepea implemented an open source VoIP solution for EURid using Asterisk. EURid is the European registry for .eu domain names and needed an enterprise telephony system to support its distributed call centers for registrars across Europe. The new system provides high availability, intranet integration for call center agents, and SIP trunking between data centers. After six months of operation, the solution has had 100% uptime and a high level of satisfaction among customers, agents, and management.
ePractice workshop on Open Source Software, 7 April 2011- Jacques Gripekoven
Eyepea implemented an open source VoIP solution for EURid using Asterisk. EURid is the European registry for .eu domain names and needed an enterprise telephony system to support its distributed call centers for registrars across Europe. The new system provides high availability, intranet integration for call center agents, and SIP trunking between data centers. After six months of operation, the solution has achieved 100% uptime and a high level of satisfaction among customers, agents, and management.
ePractice: eProcurement Workshop 25 May 2011 - Van Steelandt
The document summarizes Flanders' action plan to mandate e-submission for public contracts between 2010 and 2011. Key points include:
- E-submission was allowed starting in 2010 and became mandatory in 2011 for all public contracts in Flanders.
- The action plan provided training for 800 government officials and support for economic operators through an online help desk and road shows.
- Metrics such as the percentage of contracts with e-submission and e-tenders were used to measure progress of both public authorities and economic operators in adopting e-procurement.
- Issues around e-signatures for foreign companies were addressed to reduce costs and comply with EU law.
ePractice: eProcurement Workshop 25 May 2011 - Dusan Soltes
The document discusses the current state of e-procurement in the EU. It outlines the main benefits expected from e-procurement such as increased transparency, wider reach, and support for SMEs. However, implementation at the national level has been slow and inconsistent. The document calls for stronger EU directives and legislative support to speed up adoption of e-procurement and realize its cost-saving and competitiveness benefits across the EU.
ePractice: eProcurement Workshop 25 May 2011 - Dimitrios Perperidis, EUROPEAN...
1) The NHS sid4health platform enables suppliers to create online profiles containing pre-qualification information to reduce barriers for small and medium enterprises (SMEs) competing for public sector contracts.
2) Over 500 NHS contracting authorities and 80,000 suppliers have registered with the platform since its launch in 2009. It facilitates sharing of supplier information across NHS authorities.
3) Lessons learned include the importance of joint operational teams to resolve issues, engaging users in design, and maintaining backwards compatibility to reassure existing users. The platform could potentially be expanded across the UK and Europe.
ePractice: eProcurement Workshop 25 May 2011 - Zoran Janevski
The document discusses a study on user satisfaction of e-procurement systems in the Former Yugoslav Republic of Macedonia. It finds that while over 75% of registered economic operators report time savings from automated notifications, only around half have actually submitted bids through the system. Users report satisfaction with increased transparency and speed, but less than half find the system easy to use. Most users call for upgrades to stability, accessibility, and training.
ePractice: eProcurement Workshop 25 May 2011 - Lars-Johan Froyland
PEPPOL is an EU-funded project that aims to enable cross-border eProcurement across Europe. It establishes a common infrastructure and set of standards to allow any supplier in the EU to communicate electronically with any European contracting authority for procurement processes. The project is coordinated by the Norwegian Agency for Public Management and involves 18 beneficiaries from 12 countries. It has connected existing national eProcurement systems through access points to create an interoperable network for exchanging documents like eCatalogues, eOrders, and eInvoices across borders.
ePractice: eProcurement Workshop 25 May 2011 - João Frade-Rodrigues
The European Commission has been switching to e-Procurement since 2007. The presentation discusses the e-PRIOR solution, which provides an e-Procurement platform for the European Commission. e-PRIOR allows for electronic ordering, invoicing, catalogues and more. It provides benefits like faster processing, increased transparency, and significant cost reductions compared to paper processes. The e-PRIOR solution is fully operational and ready for other public administrations to implement.
ePractice: eProcurement Workshop 25 May 2011 - Robert Deller
This document discusses the role of eProcurement during times of economic crisis. It identifies two key political drivers for eProcurement: the need for interoperability between systems and an expectation of standard technological operations. Public need drives performance gains, while the economy drives procurement activities. Stewardship by the government aims to support both public and private sectors. The focus of this stewardship is continued support for the public sector to create demand for interoperability and open procurement processes to promote business efficiency.
ePractice: eProcurement Workshop 25 May 2011 - Joana Lopes de Carvalho
The Portuguese Public Procurement Case document discusses Portugal's national agency for public procurement (ANCP) and its efforts to implement e-procurement. It provides an overview of ANCP's mission to establish and manage Portugal's national public procurement system. It also describes ANCP's top priorities from 2008-2010, which included establishing framework agreements for common goods/services and developing an e-procurement technological model. The document outlines Portugal's mandatory use of e-procurement since 2009 and key results from 2010, the first year of mandatory e-procurement, including 75% of procurement conducted electronically. It concludes by discussing lessons learned and challenges in integrating procurement information and developing an end-to-end e-procurement system.
ePractice: eProcurement Workshop 25 May 2011 - Manuel Caño
The document discusses IT governance for electronic public procurement. The European Commission aims to create a single pan-European public procurement market through interoperability and generalization standards. Individual contracting authorities are responsible for developing their own e-procurement plans, but guidance is needed to avoid failures and ensure plans align with the overall objective. Adopting the ISO/IEC 38500:2008 standard for IT governance can help contracting authorities develop effective plans, reduce costs and implementation times, and support the generalization of e-procurement across Europe.
ePractice: eProcurement Workshop 25 May 2011 - Niall Bohan - European Commiss...
1) E-procurement is becoming more commonplace across EU member states as a way for governments to reduce costs, though implementation varies significantly between countries.
2) The economic crisis has increased the importance of e-procurement but reduced resources for building e-procurement capacity.
3) Stakeholders support EU action to standardize e-procurement systems and reduce cross-border barriers to increase participation of suppliers across member states.
ePractice: eProcurement Workshop 25 May 2011 - Richard Baker
Sell2Wales is a digital agency focused on e-government solutions like portals, applications, and mobile solutions. They developed a procurement portal for Wales to stimulate economic development by making it easier for buyers and suppliers to connect. The portal standardizes practices, upskills buyers, and adopts e-procurement tools. It provides a single site for suppliers, buyers, and subcontractors to search and publish notices. Metrics show it is successfully used by many organizations and has increased contracts awarded to Welsh suppliers.
European journal epractice volume 10
The document discusses the current state of accessibility in public digital terminals (PDTs) such as ATMs and ticket machines. It notes that accessibility is very low due to a lack of standards. Current trends aim to model user needs and preferences to automatically adapt interfaces (direct interaction) or reduce interaction by allowing users to conduct transactions via their own devices like PCs or phones (indirect interaction). The lack of accessibility excludes millions of citizens from services. Standards would help replicate accessible pilots and share best practices to increase accessibility.
European Journal of ePractice Volume 9
The ninth edition of the European Journal of ePractice - entitled: Government 2.0 - Hype, Hope, or Reality?
European Journal Epractice Volume 8.7
The study evaluated the acceptability of a proposed Vidar virus radar system that uses mobile phones and wireless networks to track locations and notify users of potential contagion risks. A survey of 59 hospital employees and patients found that most were willing to pay substantial amounts for the phone and monthly service, indicating high acceptability. Willingness to pay tended to increase with higher education/income up to a threshold of €200-300 monthly income. The most representative respondent was willing to pay €50/month for the service and €150 for the phone on a €300 monthly salary. This suggests the system would be economically feasible for hospitals.
European Journal Epractice Volume 8.6
When cameras are placed in homes for eHomecare, three legal mechanisms protect privacy:
1) Personal data protection laws cover patient images but debate exists around covering occasional visitors.
2) Patients are protected by broader privacy rights but occasional visitors may not be.
3) Right to personal portrayal protects recognizable individuals captured by cameras.
Currently, camera use requires patient consent due to these protections. Whether occasional visitor consent is also needed remains open for discussion.
European Journal Epractice Volume 8.5
This document discusses decision support systems in healthcare and their application through simulation methods. It provides an overview of two case studies - the first being a typical simulation application for a private health center that fell short, and the second being a collaborative multidisciplinary project that addressed the limitations of the first. It uses these cases to demonstrate the potential and limitations of decision support systems, and presents a framework for a wider collaborative multidisciplinary decision support system that could better target and assist health authorities and managers in line with the EU ehealth agenda. The paper identifies a lack of interconnectivity between simulated models as a key adoption barrier and recommends the use of open interoperable models to address complexity and add sustainability.
More from ePractice.eu (20)
ePractice workshop on Open Source Software, 7 April 2011-Panagiotis Rentzepop...
ePractice workshop on Open Source Software, 7 April 2011-Panagiotis Rentzepop...
ePractice workshop on Open Source Software, 7 April 2011- Szabolcs Szekaks, ...
ePractice workshop on Open Source Software, 7 April 2011- Szabolcs Szekaks, ...
ePractice workshop on Open Source Software, 7 April 2011- Jacques Gripekoven
ePractice workshop on Open Source Software, 7 April 2011- Jacques Gripekoven
ePractice: eProcurement Workshop 25 May 2011 - Van Steelandt
ePractice: eProcurement Workshop 25 May 2011 - Van Steelandt
ePractice: eProcurement Workshop 25 May 2011 - Dusan Soltes
ePractice: eProcurement Workshop 25 May 2011 - Dusan Soltes
ePractice: eProcurement Workshop 25 May 2011 - Dimitrios Perperidis, EUROPEAN...
ePractice: eProcurement Workshop 25 May 2011 - Dimitrios Perperidis, EUROPEAN...
ePractice: eProcurement Workshop 25 May 2011 - Zoran Janevski
ePractice: eProcurement Workshop 25 May 2011 - Zoran Janevski
ePractice: eProcurement Workshop 25 May 2011 - Lars-Johan Froyland
ePractice: eProcurement Workshop 25 May 2011 - Lars-Johan Froyland
ePractice: eProcurement Workshop 25 May 2011 - João Frade-Rodrigues
ePractice: eProcurement Workshop 25 May 2011 - João Frade-Rodrigues
ePractice: eProcurement Workshop 25 May 2011 - Robert Deller
ePractice: eProcurement Workshop 25 May 2011 - Robert Deller
ePractice: eProcurement Workshop 25 May 2011 - Joana Lopes de Carvalho
ePractice: eProcurement Workshop 25 May 2011 - Joana Lopes de Carvalho
ePractice: eProcurement Workshop 25 May 2011 - Manuel Caño
ePractice: eProcurement Workshop 25 May 2011 - Manuel Caño
ePractice: eProcurement Workshop 25 May 2011 - Niall Bohan - European Commiss...
ePractice: eProcurement Workshop 25 May 2011 - Niall Bohan - European Commiss...
ePractice: eProcurement Workshop 25 May 2011 - Richard Baker
ePractice: eProcurement Workshop 25 May 2011 - Richard Baker
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ePractice workshop on Open Source Software, 7 April 2011 - Davide Dalle Carbonare
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- 5. Infrastructure Configuration The free/open source platform to measure, analyze and monitor quality of products, processes and services ICT Services Extraction Reports Dashboards Delivery SLA & KPI Quality Models
- 6. Spago4Q Use Case – Veneto Region SLAs & KPIs Portal integration ICT Services Monitoring Reporting Transparency Service Desk System & Application Monitoring Software development Software maintenance