7signal Wi-Fi Performance Management - 2017 sales presentation
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The 7signal Wi-Fi Performance Management system will improve productivity and operational efficiency by enhancing the Wi-Fi experience. With patented WLAN sensors, apps for smartphones and agents for laptops, 7signal helps you crowdsource the Wi-Fi experience from every corner of your global organization.
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7signal Wi-Fi Performance Management - 2017 sales presentation
- 1. IMPROVING PRODUCTIVITY BY ENHANCING THE WI-FI EXPERIENCE
- 2. Your Environment and Challenges Environment: • # locations • # Wi-Fi users • # Mission critical Wi-Fi applications • # of APs, CISCO, Aruba, growing? ac, n? • BYOD?, VoFI?, Skype?, Jabber? Questions: • How do you currently see performance of Wi-Fi? How do you ensure good user experience for clients? • What new mobile applications are critical to the operations? Do they use Wi-Fi or LTE? • How do you see spectrum interference affecting Wi-Fi? • Is staff using laptops, tablets, VoIP over Wi-FI, etc? • Wi-Fi always blamed, too many end user issues sent to 3rd level Wi-Fi engineering support? 2
- 3. By 2018, more than 50% of users will use a tablet or smartphone first for all online activities. – Gartner
- 4. ENTERPRIS WI-FI IS NOW MISSION CRITICAL “Wireless sensing, tracking and control equipment will reach $35 billion over the next five years for industrial automation, agriculture, construction and related markets.” – SmartIndustry.com HEALTHRETAILMANUFACTURIN
- 5. ENTERPRIS WI-FI IS NOW MISSION CRITICAL “Having Wi-Fi in their rooms isn’t just a convenience for veterans receiving overnight treatment at the VA — it’s a much-needed connection to the outside world and often a key asset in their treatment.” – Richard Blumenthal, ranking Democrat on the Senate Committee on Veterans’ Affairs HEALTHCARE
- 6. WI-FI IS NOW MISSION CRITICAL “Providing high-quality Wi-Fi coverage and connectivity represents an increasingly important utility when it comes to attracting and retaining shopper’s in-store.” – Information Age RETAIL
- 7. ENTERPRISE WI-FI IS NOW MISSION CRITICAL “1 in 3 said they couldn't do their jobs without wireless, and over 60% of those think they get better Wi-Fi at home than at work.” – TechRadar Pro ENTERPRISE
- 8. WI-FI IS NOW MISSION CRITICAL YOUR ENVIRONMENT IS DYNAMIC People, devices and equipment flow in and out all day. To be proactive and catch issues before they impact productivity, you must discretely and continually measure the quality of the Wi-Fi experience on every device, in every location, all the time. Placing an online order Finishing up quarterly financials Submitting a million dollar sales proposal Checking warehouse inventory before restock purchase
- 9. WI-FI PERFORMANCE MANAGEMENT HAS FALLEN SHORT NO PROACTIVE VISIBILITY| NO DETAILED PERFORMANCE HISTORY | NO DIAGNOSIS OR PRESCRIPTIONS Slow connection to CRM
- 10. HOW IT WORKS Your Wi-Fi Network 1. 24/7 WI-FI NETWORK BENCHMARKING. 3. VISIBILITY | PERFORMANCE HISTORY DIAGNOSIS AND PRESCRIPTION 2. CROWDSOURCE THE WI-FI EXPERIENCE AND IDENTIFY HOW END-USERS EXPERIENCE THE NETWORK. VM SONAR™ Test Endpoint SAPPHIRE EYE™ Wi-Fi Sensor and High Performance Client EYEQ™ CLOUD MOBILE EYE™ Apps and Agents Access Point Data Center
- 11. Access Point ISP WLAN Infrastructure Performance WHAT MOST GET TODAY WLAN Controller Crowdsourcing of Wi-Fi performance data Visibility into end-user experience Wi-Fi performance history AP Connections CPU and memory utilization Client connections Bandwidth utilization High usage clients
- 12. HOW WE’RE DIFFERENT – WE MANAGE CHANGE WI-FI EXPERIENCE MANAGEMENT Sapphire Eye 2100 (Covers 4-6 APs) Access Point WLAN Controller Crowdsourcing of Wi-Fi performance Visibility into end-user experience Wi-Fi performance history AP Connections CPU and memory utilization Client connections Bandwidth utilization High usage clients ISP
- 13. Products & Capabilities 13 Sapphire Eye 2100 Sapphire Eye 500 Mobile Eye (Win/macOS) Mobile Eye Android Mobile Eye Apple iOS AP’s measured 4-6 1-2 1 1 1 Active tests Throughput, packet delay, jitter Throughput, packet delay, jitter Throughput, Throughput, Throughput, packet delay, jitter Device data Make, model of in the air Make, model of the air Make, model, sw version Make, model, sw version Make, model, sw version Scan data Frequency, signal strength Frequency, signal strength Frequency, signal strength Frequency, signal strength Runs in background Yes Yes Yes Yes No Runs in foreground Not Available Not Available Not Available Yes Yes Passive tests Beacon availability, airtime utilization, utilization Beacon availability, airtime utilization, utilization Packet capture Yes Yes Spectrum analyzer Yes Yes IP services Yes Yes Authentication Yes Yes
- 14. Healthcare Higher Education Managed Service Providers Enterprise & Retail NOTABLE 7SIGNAL CUSTOMERS
- 15. “We are no longer flying blind. 7signal delivered on its promises and our team is now equipped to support more applications and more devices as we move forward.” Greg Slattery, CIO Major midwest hospital system
- 16. “I am very positive about these guys [7signal]. They know WiFi inside out, are vendor neutral and have a hands-on, pragmatic approach.” Kees Pronk Avans University
- 17. “Without a system in place, you can’t put your finger on the issues. So, it is hard to correct what’s wrong or verify what’s right.” Steve Gammon, Beaumont Health System
- 18. USE CASES For Mobile Eye
- 19. Quickly identify slowest performing devices
- 20. Quickly identify slowest performing networks
- 21. Drill down for specific device performance detail
- 22. Customize your target endpoints and experience thresholds
- 23. Get Signal Strength, Channel, Frequency and Data Rates from Android, Windows and macOS devices
- 24. View Wi-Fi performance of remote locations on a map
- 25. Drill into important KPIs to proactively identify trouble areas
- 26. Quickly compare networks or devices in specific locations to isolate issues
- 27. USE CASES For Sapphire Eye
- 28. 4 Macro KPIs Answer 4 Critical Wi-Fi Experience Questions…
- 29. Connectivity • Beacon availability • Attach success rate / time • Association success rate / time • TCP test success • Web page download success IP Services • IP address retrieval success • IP address retrieval time • DHCP process by stage • DNS success / time (future Authentication • Open authentication success • Open authentication time • Radius success / time by stage • Captive portal success Quality • Throughput • Delay • Web page download time • AP / Client retransmissions • Air utilization • Number of clients / AP EyeQ - Component KPIs at One Click
- 30. Proactive – Not Reactive Beacon Availability Alert Delivered to Inbox… Offending AP… Where… When…
- 31. Offending AP… Where… When… Proactive – Not Reactive DHCP Server Alert Delivered to Inbox…
- 32. Confirmed! HT40 channels performing well on corporate network 100% of Service Level Target Avg. Throughput over 150Mbps
- 33. Confirmed! 5Mbps rate limiting in effect on guest network 100% of Service Level Target Throughputs at 5Mbps
- 34. A Very Common Use Case: WLAN or not WLAN Using 7signal with your own test endpoints to isolate issues
- 35. 7signal Eyes Cisco AP Access Switch Core Router Wireless LAN Controller Firewall DMZ Switch ISP Router Data Center Remote Office Internet Firewall Your Network Topology
- 36. Strategic Placement of 7signal Sonar Endpoints in Client’s Environment Access Switch Core Router 7signal Sonar (Internal LAN) 7signal Sonar (DMZ) Firewall DMZ Switch 7signal Sonar ISP Router Wireless LAN Controller Data Center 7signal Eyes Cisco AP Remote Office Internet Firewall 7signal Sonar (Cloud) Your Network Topology VM VM VM VM
- 37. Access Switch Core Router 7signal Sonar (Internal LAN) 7signal Sonar (DMZ) Wireless LAN Controller Firewall DMZ Switch 7signal Sonar (Cloud) Internet ISP Router Firewall LAN throughput ~5Mbit/s LAN/WAN throughput ~4Mbit/s LAN/WAN throughput ~3Mbit/s Wireless LAN Controller 7signal Sonar Data Center 7signal Eyes Cisco AP Remote Office LAN throughput ~83Mbit/s Your Network Topology VM VM VM VM Strategic Placement of 7signal Sonar Endpoints in Client’s Environment
- 38. Access Switch Core Router 7signal Sonar (Internal LAN) 7signal Sonar (DMZ) Wireless LAN Controller Firewall DMZ Switch 7signal Sonar (Cloud) Internet ISP Router Firewall LAN throughput ~65Mbit/s LAN/WAN throughput ~66Mbit/s LAN/WAN throughput ~62Mbit/s Wireless LAN Controller 7signal Sonar Data Center 7signal Eyes Cisco AP Remote Office LAN throughput ~83Mbit/s Your Network Topology VM VM VM VM Strategic Placement of 7signal Sonar Endpoints in Client’s Environment
- 39. Thank You What can Wi-Fi performance management do for you?
Editor's Notes
- 7signal is the Wi-Fi Performance Company. We’re focused on improving the wi-fi experience for people so that they can get they’re jobs done. We’re focused on making organizations more productive so that they can gain a competitive advantage as a result.
- We want to learn about your environment and your challenges…
- We are in the middle of a cultural shift, where devices and mobility drive personal productivity and operational efficiency. Mobility defines us, it’s who we are, not something we do or a technology we engage. As a result, the wireless LAN market is huge and growing.
- This is all especially true in manufacturing and in distribution centers. Inventory control and tracking is mission critical and if the Wi-Fi is flaky in any way, it can cause serious productivity issues.
- Same thing in healthcare. Not only is there wireless telemetry for monitoring patients, but doctors and nurses depend on the Wi-Fi network to connect to patient record systems.
- Retail is undergoing a huge transformation. They must create digital, wireless in-store experiences if they are to stay competitive with Amazon.com
- If we expect a culture of innovation, then it requires collaboration. And collaboration requires high performance Wi-Fi.
- Wi-Fi is mission critical because so many transactions are tied to it. Whether you’re working on financials. Or a customer is placing an order with you. Or you’re in sales and trying to submit that multi-million dollar proposal before 5 o’clock. Or you’re in purchasing and your distribution centers are depending on you to deliver.
- Here’s the issue – if wi-fi is so mission critical, then why aren’t we managing it like a strategic asset? We manage other systems and applications, but not the wi-fi network or the myriad of wireless devices on the network.
- So here is how our solution works – This is your Wi-Fi network. (click) First, add our Sapphire Eye to the network, which is a high performance client that benchmarks Wi-Fi performance 24 hours a day, 7 days a week. It connects to our test endpoint called a Sonar, which you can place in your data center or anywhere else on your network. Sonar provides BOTH wireless and wired experience testing. The Sapphire Eye tells you what your network is capable of in the specified area. As your environment changes over time with new access points, software and devices, you can track and trend performance. Next, you add in our Mobile Eye for iOS, Android, Windows and Mac so that you can crowdsource the actual experience that your people are having on the Wi-Fi network for their own devices. All the data is sent to our EyeQ Cloud where you can log into the EyeQ console and get complete network visibility, as well as a detailed performance history of every device in every location.
- What you get today from your AP vendor is good – but it’s only part of the story. It’s an infrastructure point of view. You can see whether AP’s have joined the network. You can get CPU and memory statistics, bandwidth utilization – and identify who the bandwidth hogs are on your network. Alternatively, you can take your Wi-Fi troubleshooting tool and walk over to the problem area. But what if the problem area is 3,000 miles away? But there are key things you won’t be able to get – like the crowdsourcing of performance data from every Wi-Fi device and visibility into how those devices are actually experiencing the network. And that’s how 7signal is different (click)
- We manage change. You have people, devices and equipment randomly moving in and out of your environment every minute of every hour of everyday. Your organization’s ability to manage change is what keeps you competitive. 7signal gives you visibility of different clients in different locations that need to access different parts of your network. 7signal is the “black box recorder” tracking performance history by device and by location – which is especially critical when you are trying to figure out what happened yesterday or last week.
- This is our product lineup
- Here are some folks who are using it across a variety of vertical markets…
- This is a quote from one of our customers, a CIO of a major hospital system, who views our technology as something strategic to his organization. He knows his situation is only going to grow more complicated over time as wireless becomes more embedded into everyday operations.
- You can log into EyeQ and proactively see which devices are slow.
- Many times when people complain about your Wi-Fi network, they don’t know or can’t remember which network they were actually on when they had the trouble to begin with.
- Here, we can see that Tom has been on all sorts of networks over the time period in question. When Tom reported slow throughput, it’s very possible he was connected to one of the slower GUEST networks, perhaps even by accident! But it’s clear from this report that Tom certainly has no issues with Wi-Fi when he’s connected to the CORPORATE network.
- Customize your targets and test endpoints on the Profiles page. Here is where you set Periodic Test Interval, or time in between tests. This is also where you set your Wi-Fi experience targets for your different Key Performance Indicators. This is what controls when results turn yellow, red or green. And finally, I want to tell you about the Periodic Test SSIDs feature. This is a great privacy feature that ensures the app does not take Wi-Fi performance tests UNLESS you are on the specified network. So in other words, if this box is checked, then you will only see results from devices on this network. However, there are use cases where you may want to know if people are on other networks because it assists you in troubleshooting. Like in this case…(click)
- Android, Windows and macOS devices can give us a lot of rich, valuable information about the connection, like Data Rate, Frequency, Channel and Signal Strength. All of which goes a long way to understanding device behavior in different locations on different networks.
- Using location information from your devices, we can plot Wi-Fi performance data on a Google Map so that you can actually SEE where the Wi-Fi is good and where it’s bad, across your entire network.
- When I drill into Throughput, the map changes to reflect the level of compliance to your service level. You can easily see areas of red that are slow and deserve a closer look.
- Here, we are comparing the corporate network to the guest network. You can do the same thing for devices, platforms, access points, software versions…
- Let’s look at some use cases for our patented Wi-Fi sensor
- Sapphire Eyes track over 600 key performance indicators. But we simplify it down to 4 Macro KPIs that answer 4 critical Wi-Fi performance questions: Can clients connect to the Wi-Fi network? Can they get an IP Address? Can they authenticate to the network? What’s the quality of their Wi-Fi experience? We track this historically over time to easily identify issues in dynamic environments.
- Here’s some of what’s behind these Big 4 KPIs
- It starts with an alert email to your inbox. Here you can see a beacon availability alert. You know what, where and when – at a glance.
- You can get the same thing with DHCP server alerts. You get what, where and when…
- Here’s something that’s difficult to see without our solution… Are you achieving the performance targets that you set? As you can see the HT40 high throughput channel in our 7signal office is doing great with throughput averaging 150Mbps for the time period measured.
- Here’s another important use case in lots of places… How is the Guest Network really doing? Everyone has visitors and we don’t want guests gobbling up all our corporate bandwidth. So many organizations will cap the guest network at 5 Mbps. We can see here that our configuration is doing what is intended.
- Earlier we talked about our Sonar test endpoint. Our customers use it to test different legs of their network.
- Here is a typical network
- Then we strategically place Sonars around the network to test both wired and wireless connections.
- Now, we can easily identify where we have issues. In this case, it was firewall configuration.
- But once the configuration was changed, we immediately saw an increase in throughput across the entire network. That’s the power of Sonar.