Session Title: The Challenges and Goals of Continuous Delivery Abstract: Software delivery is a top priority for organizations that own software, yet it remains one of the most challenging problems enterprises face today. Continuous delivery(CD) enables software changes of all types to reach production environments in a safe, quick, and sustainable way. Join this session to learn about the state of CD today and how organizations are making deployments predictable and routine such that developers can better spend their time on services in the cloud. Bio: Tiffany Jachja is a technical evangelist at Harness. She is an advocate for better software delivery, sharing applicable practices, stories, and content around modern technologies. Before joining Harness, Tiffany was a consultant with Red Hat's Consulting practice. There she used her experience to help customers build their software applications living in the cloud.

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Tiffany Jachja / Technical Evangelist
Johnny Hatch / Practice Director - EM&A
Continuous Delivery Today
ConnectAHEAD 2020

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Velocity Efficiency
Governance Risk
• Standardized Deployments
• Auditing & Compliance
• Role-based Access Control
• Developer Productivity
• Cloud Costs
• Downtime
• Quality
• Performance
• Time-To-Market
• Developer Velocity & Onboarding
• Cloud & Microservices Migration
“We passed PCI compliance
in 3 hours with Harness”
“Our engineers now
deploy daily on-demand”
“$3m Annualized
Savings in 5 Months”
“We can now rollback
in 30 seconds”
What is Your Top Software Delivery Challenge Today?

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Software Delivery Today
Build & Test Failure
Strategy
Artifact Repo
Canary
Blue / Green
Feature Flags
Private
Public Cloud
Access Control, Auditing & Secrets Management
Overall Visibility, Dashboards, & Reporting
Deploy Strategy
Change Mgmt.
Verify
Infra as Code
Orchestrate
Rollback
Roll Forward
Continuous Deployment

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CD Today

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Continuous Delivery is the ability to get changes of all types into
production, or into the hands of users, safely and quickly in
a sustainable way.
What is it?
- Jez Humble

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CD Insights 2020
100 companies over 6
different industries
Observations
Key Challenges

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Build
Deployment
Pipeline
QA & Testing Governance
Production
Deployment
Verification Rollback
Continuous Delivery

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Some of the antipatterns
The Antipatterns
It takes a Village to Deploy
Lack of templates and reusable pipelines
Manual Orchestration of Scripts
P/8

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CD Insights 2020
Build
• Mature build pipeline
• Nexus and Artifactory are the
most common repos
• Minimal challenges aside from
test coverage and QA
maintenance

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CD Insights 2020
Deployment Pipelines
• Often a set of customer scripts orchestrated by a build of CI tool
• Avg of 66 work hours needed to create a new pipeline
• Avg of 3 FTEs managing the pipelines.
• TOIL, debugging failure, templatization, & microservices dependencies

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CD Insights 2020
Governance
• 3.4 hours waiting for approvals
• Few customers practice
continuous deployment (no
approvals)
• ServiceNow for prod. Jira for
nonproduction
• Lack of audit trails, RBAC,
centralized secrets store
• Manual ticketing process

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CD Insights 2020
Prod. Deployments
• Rolling deployments
• Avg 2.2 working hours to deploy
• Manual orchestration of scripts
• Lack of blue/green and canary
capabilities

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CD Insights 2020
Verification
• Manual process with 1-2 people
and an avg of 2.2 working hours
• Tools not integrated within CD
pipeline
• Setting thresholds for abnormal
behavior
• Detecting new errors and
exceptions

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CD Insights 2020
Rollback
• 85% have a rollback strategy
• Avg change failure rate was 11%
• Avg MTTR was 1 hr
• Manual Rollbacks - X
• Managing state in DB and data
stores
• Microservices dependencies

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How Can I
Start Today?

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Velocity Efficiency
Governance Risk
Standardized Deployments
Auditing & Compliance
Role-based Access Control
Developer Productivity
Cloud Costs
Downtime
Quality
Performance
Time-To-Market
Developer Velocity & Onboarding
Cloud & Microservices Migration
What is Your Top Software Delivery Challenge Today?

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THE
KEY
TAKE
AWAYS
Identify the pain points
Mark success
Start with one area of CD

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Enable Better DevOps.

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