Stream Pulse is a channel monitoring software created by PARC Technology Research Lab that allows TV providers to monitor over 200 channels simultaneously for quality issues. It provides automated monitoring to detect problems like video/audio loss, network jitter, or bitrate fluctuations before customers notice. This helps providers improve customer experience by reducing downtime and speeding issue resolution through features like real-time status updates, escalation rules, and log reports. Stream Pulse's automated monitoring helps TV providers enhance their reputation by providing quality service and outperforming competitors.

1. Stream Pulse
PARC Technology Research Lab
Bangalore, India
Copyright © PARC Technology
Research Lab

2. Current Digital TV scenario
• Loss of Video and Audio problems.
• Network Jitters and packet loss.
• Bitrate fluctuations.
• Channel Subscription expiration notification.
• Misconfiguration by operators.
• Monitoring > 200 channels manually is cumbersome.
= Poor Customer Experience
Copyright © PARC Technology
Research Lab

3. With StreamPulse
• Automated Channel Quality Monitoring.
• Single glance to know the status of all channels.
• Proactive Monitoring before Customer calls.
• Automated Escalation mechanism.
• Quick status check from anywhere in world.
= Quality Customer Experience
Copyright © PARC Technology
Research Lab

4. Bottom-line...
• Happy Customers.
• Good Reputation.
• Low downtime.
• Reduced Customer Care Load.
• Outsmart Competitors.
• Better Accountability of Staff.
• Better Accountability of Channel Partners.
= More Customer,Revenue,Profit
Copyright © PARC Technology
Research Lab

5. What StreamPulse Can Do?
Monitor >200 Channels and their Quality.
Simultaneous view and Status Update in milliseconds.
Live Graph of A/V Bitrate to analyze problems.
IP interface (DVB-C interface coming soon).
Channels Status Color Code - for Quick Action.
Escalation according to Escalation Rules.
Send SMS/Email For Quick Escalation.
Log of events and provision to mail daily log.
Fully Configurable..
Copyright © PARC Technology
Research Lab

6. How StreamPulse works?
DVB HeadEnd
IPTV
Distribution DVB-C
OFC
Network Other
Relax and Watch Status
StreamPulse
Copyright © PARC Technology
Research Lab

7. Q&A
Contact Us......
India – Design Center
PARC Technology Research Labs (P) Ltd.,
Phone:+91-80-26535281
Mobile:(0)-90195 66465
Email:apurv@parctech.co.in
Web: www.parctech.co.in
Copyright © PARC Technology
Research Lab