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CCQ:	
  Areas	
  of	
  Cross-­‐Culture	
  Assessed	
  
•  18	
  contrasts,	
  opposites,	
  polari-es	
  and	
  scales	
  of	
  the	
  six	
  
models	
  have	
  been	
  grouped	
  them	
  together	
  in	
  three	
  
main	
  areas,	
  six	
  polari-es	
  to	
  each	
  area:	
  	
  
I.	
  Percep9on	
  &	
  Cogni9on	
  (6)	
  
•  How	
  does	
  a	
  member	
  of	
  a	
  given	
  culture	
  see	
  the	
  world,	
  
interpret	
  events,	
  think	
  things	
  through?	
  	
  
II.	
  Self	
  &	
  Society	
  (6)	
  
•  What	
  is	
  the	
  view	
  on	
  rights	
  and	
  du-es	
  in	
  the	
  given	
  
culture?	
  How	
  are	
  people	
  socialised?	
  	
  
III.	
  Decisions	
  &	
  Communica9on	
  (6)	
  
•  How	
  is	
  power	
  used	
  in	
  organisa-ons?	
  How	
  is	
  
informa-on	
  handled?	
  How	
  are	
  messages	
  spread?	
  	
  
	
   1
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Resource for Your Source	

How	
  to	
  Take	
  the	
  CCQ	
  Assessment	
  
1.  Recognise	
  that	
  it’s	
  all	
  rela9ve:	
  	
  
If	
  we	
  say	
  that	
  the	
  Swiss	
  are	
  punctual	
  by	
  habit,	
  we	
  
don’t	
  mean	
  they	
  are	
  never	
  late:	
  that	
  would	
  be	
  an	
  
unrealis-c	
  absolute.	
  
	
  We	
  can	
  say,	
  however,	
  that	
  they	
  are	
  punctual	
  by	
  
comparison	
  with,	
  say,	
  the	
  Chinese,	
  whose	
  clock	
  has	
  
flexible	
  (very!)	
  hands.	
  
2
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Resource for Your Source	

How	
  to	
  Take	
  the	
  CCQ	
  Assessment	
  (con9nued)	
  
2.	
  Start	
  with	
  your	
  own	
  culture:	
  	
  
For	
  each	
  polarity,	
  score	
  your	
  own	
  culture	
  by	
  
circling	
  one	
  number	
  on	
  the	
  scale.	
  	
  
Try	
  this	
  exercise	
  with	
  a	
  na-ve	
  culture	
  colleague.	
  
Ask	
  the	
  ques-ons:	
  	
  
‘How	
  does	
  the	
  rest	
  of	
  the	
  world	
  see	
  us?’	
  or	
  	
  
‘How	
  likely	
  is	
  one	
  to	
  encounter	
  this	
  aNtude	
  in	
  
our	
  home	
  culture:	
  how	
  ‘typical’	
  is	
  it?’.	
  	
  
	
  
3
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Resource for Your Source	

How	
  to	
  Take	
  the	
  CCQ	
  Assessment	
  (finished)	
  
3.	
  Focus	
  on	
  your	
  target	
  culture:	
  	
  
Now	
  score	
  the	
  foreign	
  culture	
  you	
  are	
  working	
  
with,	
  in	
  a	
  different	
  colour!	
  	
  
If	
  there	
  are	
  gaps	
  in	
  your	
  knowledge,	
  fill	
  them	
  
(do	
  research	
  online	
  and	
  person	
  to	
  person!).	
  	
  
Look	
  for	
  major	
  devia-ons	
  -­‐	
  two	
  points	
  or	
  more	
  
-­‐	
  between	
  your	
  own	
  culture	
  and	
  the	
  target.	
  	
  
	
  
4
How	
  to	
  Score:	
  1.	
  Start	
  with	
  your	
  own	
  culture	
  and	
  circle	
  one	
  
number	
  that	
  best	
  describes	
  your	
  place	
  on	
  the	
  polarity	
  con-nuum.	
  
2.	
  Then	
  use	
  a	
  different	
  color	
  marker	
  to	
  circle	
  a	
  number	
  of	
  
someone	
  you	
  are	
  doing	
  business	
  with	
  from	
  another	
  culture.	
  	
  
www.ResourceForYourSource.com	
  
Resource for Your Source	

DECISIONS	
  &	
  COMMUNICATION	
  (1)	
  	
  
5
	
  1.	
  Start	
  with	
  your	
  own	
  culture	
  and	
  circle	
  one	
  number	
  that	
  
best	
  describes	
  your	
  place	
  on	
  the	
  polarity	
  con-nuum.	
  2.	
  
Then	
  use	
  a	
  different	
  color	
  marker	
  to	
  circle	
  a	
  number	
  of	
  
someone	
  you	
  are	
  doing	
  business	
  with	
  from	
  another	
  culture.	
  	
  
www.ResourceForYourSource.com	
  
Resource for Your Source	

DECISIONS	
  &	
  COMMUNICATION	
  (2)	
  	
  
6
	
  1.	
  Start	
  with	
  your	
  own	
  culture	
  and	
  circle	
  one	
  number	
  that	
  
best	
  describes	
  your	
  place	
  on	
  the	
  polarity	
  con-nuum.	
  2.	
  
Then	
  use	
  a	
  different	
  color	
  marker	
  to	
  circle	
  a	
  number	
  of	
  
someone	
  you	
  are	
  doing	
  business	
  with	
  from	
  another	
  culture.	
  	
  
www.ResourceForYourSource.com	
  
Resource for Your Source	

DECISIONS	
  &	
  COMMUNICATION	
  (3)	
  	
  
7
	
  1.	
  Start	
  with	
  your	
  own	
  culture	
  and	
  circle	
  one	
  number	
  that	
  
best	
  describes	
  your	
  place	
  on	
  the	
  polarity	
  con-nuum.	
  2.	
  
Then	
  use	
  a	
  different	
  color	
  marker	
  to	
  circle	
  a	
  number	
  of	
  
someone	
  you	
  are	
  doing	
  business	
  with	
  from	
  another	
  culture.	
  	
  
www.ResourceForYourSource.com	
  
Resource for Your Source	

DECISIONS	
  &	
  COMMUNICATION	
  (4)	
  	
  
8
	
  1.	
  Start	
  with	
  your	
  own	
  culture	
  and	
  circle	
  one	
  number	
  that	
  
best	
  describes	
  your	
  place	
  on	
  the	
  polarity	
  con-nuum.	
  2.	
  
Then	
  use	
  a	
  different	
  color	
  marker	
  to	
  circle	
  a	
  number	
  of	
  
someone	
  you	
  are	
  doing	
  business	
  with	
  from	
  another	
  culture.	
  	
  
www.ResourceForYourSource.com	
  
Resource for Your Source	

DECISIONS	
  &	
  COMMUNICATION	
  (5)	
  	
  
9
	
  1.	
  Start	
  with	
  your	
  own	
  culture	
  and	
  circle	
  one	
  number	
  that	
  
best	
  describes	
  your	
  place	
  on	
  the	
  polarity	
  con-nuum.	
  2.	
  
Then	
  use	
  a	
  different	
  color	
  marker	
  to	
  circle	
  a	
  number	
  of	
  
someone	
  you	
  are	
  doing	
  business	
  with	
  from	
  another	
  culture.	
  	
  
www.ResourceForYourSource.com	
  
Resource for Your Source	

DECISIONS	
  &	
  COMMUNICATION	
  (6)	
  	
  
10
	
  1.	
  Start	
  with	
  your	
  own	
  culture	
  and	
  circle	
  one	
  number	
  that	
  
best	
  describes	
  your	
  place	
  on	
  the	
  polarity	
  con-nuum.	
  2.	
  
Then	
  use	
  a	
  different	
  color	
  marker	
  to	
  circle	
  a	
  number	
  of	
  
someone	
  you	
  are	
  doing	
  business	
  with	
  from	
  another	
  culture.	
  	
  
www.ResourceForYourSource.com	
  
Resource for Your Source	

OK…Let’s	
  STOP	
  &	
  TALK	
  About	
  This..	
  
Share	
  Your	
  Feelings	
  &	
  Thoughts!	
  
•  WHAT…about	
  this?	
  
•  HOW…does	
  this?	
  
•  WHY…do	
  you?	
  
•  WHO…is?	
  
•  WHERE…does	
  this?	
  
•  WHEN…does	
  this?	
  
11
What do the 3rd six CCQ Polarities mean to you???
Feel	
  
Sense	
  
Think	
  
Want	
  
Act	
  
Awareness

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7. Success in Cross-Cultural Business-Lesson 7-11 slides

  • 1. www.ResourceForYourSource.com   Resource for Your Source CCQ:  Areas  of  Cross-­‐Culture  Assessed   •  18  contrasts,  opposites,  polari-es  and  scales  of  the  six   models  have  been  grouped  them  together  in  three   main  areas,  six  polari-es  to  each  area:     I.  Percep9on  &  Cogni9on  (6)   •  How  does  a  member  of  a  given  culture  see  the  world,   interpret  events,  think  things  through?     II.  Self  &  Society  (6)   •  What  is  the  view  on  rights  and  du-es  in  the  given   culture?  How  are  people  socialised?     III.  Decisions  &  Communica9on  (6)   •  How  is  power  used  in  organisa-ons?  How  is   informa-on  handled?  How  are  messages  spread?       1
  • 2. www.ResourceForYourSource.com   Resource for Your Source How  to  Take  the  CCQ  Assessment   1.  Recognise  that  it’s  all  rela9ve:     If  we  say  that  the  Swiss  are  punctual  by  habit,  we   don’t  mean  they  are  never  late:  that  would  be  an   unrealis-c  absolute.    We  can  say,  however,  that  they  are  punctual  by   comparison  with,  say,  the  Chinese,  whose  clock  has   flexible  (very!)  hands.   2
  • 3. www.ResourceForYourSource.com   Resource for Your Source How  to  Take  the  CCQ  Assessment  (con9nued)   2.  Start  with  your  own  culture:     For  each  polarity,  score  your  own  culture  by   circling  one  number  on  the  scale.     Try  this  exercise  with  a  na-ve  culture  colleague.   Ask  the  ques-ons:     ‘How  does  the  rest  of  the  world  see  us?’  or     ‘How  likely  is  one  to  encounter  this  aNtude  in   our  home  culture:  how  ‘typical’  is  it?’.       3
  • 4. www.ResourceForYourSource.com   Resource for Your Source How  to  Take  the  CCQ  Assessment  (finished)   3.  Focus  on  your  target  culture:     Now  score  the  foreign  culture  you  are  working   with,  in  a  different  colour!     If  there  are  gaps  in  your  knowledge,  fill  them   (do  research  online  and  person  to  person!).     Look  for  major  devia-ons  -­‐  two  points  or  more   -­‐  between  your  own  culture  and  the  target.       4 How  to  Score:  1.  Start  with  your  own  culture  and  circle  one   number  that  best  describes  your  place  on  the  polarity  con-nuum.   2.  Then  use  a  different  color  marker  to  circle  a  number  of   someone  you  are  doing  business  with  from  another  culture.    
  • 5. www.ResourceForYourSource.com   Resource for Your Source DECISIONS  &  COMMUNICATION  (1)     5  1.  Start  with  your  own  culture  and  circle  one  number  that   best  describes  your  place  on  the  polarity  con-nuum.  2.   Then  use  a  different  color  marker  to  circle  a  number  of   someone  you  are  doing  business  with  from  another  culture.    
  • 6. www.ResourceForYourSource.com   Resource for Your Source DECISIONS  &  COMMUNICATION  (2)     6  1.  Start  with  your  own  culture  and  circle  one  number  that   best  describes  your  place  on  the  polarity  con-nuum.  2.   Then  use  a  different  color  marker  to  circle  a  number  of   someone  you  are  doing  business  with  from  another  culture.    
  • 7. www.ResourceForYourSource.com   Resource for Your Source DECISIONS  &  COMMUNICATION  (3)     7  1.  Start  with  your  own  culture  and  circle  one  number  that   best  describes  your  place  on  the  polarity  con-nuum.  2.   Then  use  a  different  color  marker  to  circle  a  number  of   someone  you  are  doing  business  with  from  another  culture.    
  • 8. www.ResourceForYourSource.com   Resource for Your Source DECISIONS  &  COMMUNICATION  (4)     8  1.  Start  with  your  own  culture  and  circle  one  number  that   best  describes  your  place  on  the  polarity  con-nuum.  2.   Then  use  a  different  color  marker  to  circle  a  number  of   someone  you  are  doing  business  with  from  another  culture.    
  • 9. www.ResourceForYourSource.com   Resource for Your Source DECISIONS  &  COMMUNICATION  (5)     9  1.  Start  with  your  own  culture  and  circle  one  number  that   best  describes  your  place  on  the  polarity  con-nuum.  2.   Then  use  a  different  color  marker  to  circle  a  number  of   someone  you  are  doing  business  with  from  another  culture.    
  • 10. www.ResourceForYourSource.com   Resource for Your Source DECISIONS  &  COMMUNICATION  (6)     10  1.  Start  with  your  own  culture  and  circle  one  number  that   best  describes  your  place  on  the  polarity  con-nuum.  2.   Then  use  a  different  color  marker  to  circle  a  number  of   someone  you  are  doing  business  with  from  another  culture.    
  • 11. www.ResourceForYourSource.com   Resource for Your Source OK…Let’s  STOP  &  TALK  About  This..   Share  Your  Feelings  &  Thoughts!   •  WHAT…about  this?   •  HOW…does  this?   •  WHY…do  you?   •  WHO…is?   •  WHERE…does  this?   •  WHEN…does  this?   11 What do the 3rd six CCQ Polarities mean to you??? Feel   Sense   Think   Want   Act   Awareness