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7 merthyr event presentation mencap
- 2. Sue Edw ds ar Regi onal Of f i c er Al l i M kel l as Regi onal Of f i c er 0808 808 1111
- 3. What does Menc ap Cym u r do? • M enc ap Cym u i s t he l ar ges t r m ber s hi p or gani s at i on f or em peopl e w t h a l ear ni ng di s abi l i t y i t hei r par ent s and c ar er s i n W es . al • M enc ap Cym u of f er s s uppor t and r i nf or m i on t o over 2000 at enqui r er s eac h year .
- 4. What do w do ? e • W ar e par t of M e enc ap Cym u’ s i nf or m i on and r at s uppor t s er vi c e. • Our s er vi c e c over s al l ar eas of W es w t h 5 al i r egi onal of f i c er s .
- 5. How do w do i t ? e Our hel p l i ne i s avai l abl e 365 days a year 10 am M onday t o Fr i day and 10 am t o 4pm on w eekends and bank hol i days .
- 6. • How ac c es s i bl e i s our s er vi c e? • How do w engage e c om uni t i es ? m • How do w pl an t o i nt egr at e e our w k? or
- 7. What di f f er enc e has i t m ade? Case Study • Mr M • Age 52 • Cardiff Disability • Mild learning disability, Wheel chair user, lower leg amputee, Diabetic, poor eyesight. Issue • Support withdrawn – does not meet eligibility criteria.
Editor's Notes
- Mencap is a national organisation, Mencap covers all of England Wales and Northern Ireland, Enable is a similar organisation in Scotland we have the same values and origins. Mencap in Wales is Called Mencap Cymru, we have our own identity and work with the people of Wales to ensure people with a learning disability and their families achieve a good quality of life, ensuring they have opportunities to grow and develop and live fulfilled lives. People get in touch with us in a variety of ways Alli will tell you a little more about this in a moment. Last year we supported individuals with over 2000 enquiries, these can be as simple as giving a piece of information on a leaflet produced by ourselves or some one else or as complex as a year of 1-1 support for a family carer to go through the difficult process of a unified assessment and putting together an an appeal. And any other issue related to a learning disability you can think of.
- There are 5 of us doing the same role in all parts of Wales, we cover a number of local authorities each In the North West Shelley Jones is in Bangor In North East Pam Corry is Based in Kinmel Bay In the South East or the former Gwent valleys we have Mark……… who is a new member of staff taking post this week! Sue is in South Wales Central Alli is in West Wales. Each of us will respond to local need, this can include campaigning about a local issue that would effect people with a learning disability – In recent years we have campaigned hard to increase the number of changing places toilets available, these are larger than the usual accessible toilets and have a height adjustable adult size changing bed as well as a hoist, we have been quite successful and they are popping up more frequently in new builds, with the support of the Welsh Government. We also work on many 1-1 case work issues where usually people who come to us have tried all of the “usual” channels of support, we look at an issue with no vested interest and can be very impartial, this is often difficult for service providers and employees of Social Services education or health services, they have to consider cost and resource implications, where we can support an individual to put their needs and rights first and then try to negotiate with providers to achieve a suitable outcome. The impartiality is a key to our success the trust we build with families helps us get to the real issues, Our professional approach means we can work with all of the providers mentioned in a way that will often mean lines of communication for all concerned are kept flowing and positive outcomes achieved.
- Many of our enquiries come through the Wales Learning Disability Helpline, as you can see it’s very available and importantly It’s a freephone number. At various times we all answer the helpline as a part of our role, during weekdays we have a dedicated helpline officer who deals with the basic information enquiries and passes on to each regional officer the enquirers in their regions, we then take it from there. This gives each person a dedicated named person who can build up a rapport with them and help them resolve the issues they have with appropriate support.
- The service we provide aims to be as accessible as possible to anyone requiring support, we will arrange home visits on most occasions if this is not suitable we can always find an alternative. We often work within BME communities offering to arrange translation where possible. Currently we are increasing our work with schools, our aim is to engage with the whole school. Offering support to teaching staff, this could be providing training – we currently have a sex and relationships training session booked for October. We are attending school open events promoting our service and particularly the Helpline with Young people. We offer 1-1 appointments with parent carers to discuss any issues they are having difficulty with. We are constantly looking for opportunities to engage with other organisations, we offer information sessions to anyone who wants to engage with us!
- Case studies How we helped- We made contact with all of the relevant support agencies Social services in this case, Supplied and supported Mr M to understand what the appeals process would mean for him, gave information about his legal position (did he have a case?) spoke with the important people in his life in this case it was his sister. Completed the complex Social Services Appeal with Mr M and his sister. Accessed supporting evidence from Diabetes UK. To feed into the appeal. Referred to an advocacy service for support (not available at this time due to high volume of work) Reassured the family and Mr M throughout the appeal. Contacted the local councillor and AM facilitated meeting. Ensured the appeal process followed the correct procedure to the final outcome. Outcome – Not sure if we are happy but 7 hours of support reinstated (the request was for 20) Mr M now receives a direct payment and employs his own support, this was a satisfactory outcome but still is not meeting his needs, as he would like. This process took 8 months. Mr m Said if it wasn’t for mencap I think I would have to stay in hospital, I wasn’t able to prepare any food for myself and couldn’t have a shave, now I have someone I like to support me it’s a lot better I feel happy for the first time in over a year, it’s a shame the hours are so low, I would love to get out of the house now and again.