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Session 4708 - Omegamon for CICS customer experience at Garanti Technology
- 1. Private and confidential document of GT IBM InterConnect 2015 Omegamon for CICS Customer Experience at Garanti Technology ASZ-4708 Tue, 24/Feb, 12:30 PM - 01:30 PM Oya Tezel CICS & MQ System Programmer
- 2. Private and confidential document of GT Contents • About the company • Garanti Bank Overview • MF Infra-structure of Garanti Bank • How omegamon is used in Garanti • In-house performance tool/TEMS SOAP interface • Customized TEP workspaces • Workload balancing with TEP situations • Omegamon v5.3.0 experience in Garanti • Customization suggestions with PARMGEN • New capabilities • Q & A 2
- 3. Private and confidential document of GT Garanti Bank Overview • The second largest private bank in Turkey • Owned by Doğuş Group and BBVA • Asset size : $101 billion • Post-Tax Profit (2014) : $1.5 billion • Employees worldwide : 19,000 + • Branches : 1,000 + • Customers worldwide : 12.8 million 3
- 4. Private and confidential document of GT Garanti Technology Overview • Headcount : 1,337 • Total CPU : 56,046 mips • Total Production DASD : 234TB • Production Transactions / Day : All Channels Total Avg. : 430 million Max. : 526 million Internet Banking Logins / Day Avg. : 810,000 Max : 1,100,000 Mobile Banking Logins / Day Avg : 430,000 Max : 704,000 4
- 5. Private and confidential document of GT Contents • About the company • Garanti Bank Overview • MF Infra-structure of Garanti Bank • How omegamon is used in Garanti • In-house performance tool/TEMS SOAP interface • Customized TEP workspaces • Workload balancing with TEP situations • Omegamon v5.3.0 experience in Garanti • Customization suggestions with PARMGEN • New capabilities • Q & A 5
- 6. Private and confidential document of GT MF Infra-structure of Garanti Bank 6
- 7. Private and confidential document of GT MF Infra-structure of Garanti Bank – Disaster Site Istanbul Izmir 500 km IBM 2827 H43-728 3 x 1 Gbps 7
- 8. Private and confidential document of GT 8 CICS Infrastructure of Garanti Bank POS Merchants POS ATM WAS - CTGCall Centre Operations POS ATM Listener WEB Banking TOR TOR D A T A B A S E CUC ECI/tcpip Average daily trx : 430million Peak daily trx : 526 million Availability : % 99.999 Response : 0.03 sec. VISA/ EUROPAY TOR Switch Branches 170 CICS Regions Branch Banking Central Operation Internet F5 BIG IP Listener Listener ECI/tcpip
- 9. Private and confidential document of GT Omegamon for CICS Infra-structure of Garanti Bank
- 10. Private and confidential document of GT Omegamon for CICS Infra-structure of Garanti Bank Omegamon for CICS
- 11. Private and confidential document of GT Omegamon for CICS Infra-structure of Garanti Bank Omegamon for CICS Omegamon for z/OS
- 12. Private and confidential document of GT Omegamon for CICS Infra-structure of Garanti Bank Omegamon for CICS Omegamon for z/OS Omegamon for Storage
- 13. Private and confidential document of GT Omegamon for CICS Infra-structure of Garanti Bank Omegamon for CICS Omegamon for z/OS Omegamon for Storage Omegamon for DB2
- 14. Private and confidential document of GT Contents • About the company • Garanti Bank Overview • MF Infra-structure of Garanti Bank • How omegamon is used in Garanti • In-house performance tool/TEMS SOAP interface • Customized TEP workspaces • Workload balancing with TEP situations • Omegamon v5.3.0 experience in Garanti • Customization suggestions with PARMGEN • New capabilities • Q & A 14
- 15. Private and confidential document of GT In-house Performans monitoring tool - CICS Dashboard Screen These regions may have a problem Top 20 CPU consumers Top 20 highest response times
- 16. Private and confidential document of GT CICS Dashboard Screen - Queries • CICS Region Name <CT_Get> <userid>myUser</userid> <password>myPassword</password> <object>ManagedSystem</object> <target>ManagedSystemName</target> </CT_Get>
- 17. Private and confidential document of GT CICS Dashboard Screen - Queries • CICS Region Name <CT_Get> <userid>myUser</userid> <password>myPassword</password> <object>ManagedSystem</object> <target>ManagedSystemName</target> </CT_Get> • Response Time <CT_Get> <userid>myUser</userid> <password>myPassword</password> <table>OMCICS.CICSRTS</table> <attribute>CICS_Region_Name</attribute> <attribute>Group_Name</attribute> <attribute>Response_Time</attribute> </CT_Get>
- 18. Private and confidential document of GT CICS Dashboard Screen - Queries • CICS Region Name <CT_Get> <userid>myUser</userid> <password>myPassword</password> <object>ManagedSystem</object> <target>ManagedSystemName</target> </CT_Get> • Response Time <CT_Get> <userid>myUser</userid> <password>myPassword</password> <table>OMCICS.CICSRTS</table> <attribute>CICS_Region_Name</attribute> <attribute>Group_Name</attribute> <attribute>Response_Time</attribute> </CT_Get> • Transaction Rate <CT_Get> <userid>myUser</userid> <password>myPassword</password> <object>CICSplex_Region_Overview</object> <attribute>CICS_Region_Name</attribute> <attribute>Transaction_Rate</attribute> </CT_Get>
- 19. Private and confidential document of GT CICS Comparison Screens
- 20. Private and confidential document of GT CICS Comparison Screens
- 21. Private and confidential document of GT Contents • About the company • Garanti Bank Overview • MF Infra-structure of Garanti Bank • How omegamon is used in Garanti • In-house performance screens/TEMS SOAP interface • Customized TEP workspaces • Workload balancing with TEP situations • Omegamon v5.3.0 experience in Garanti • Customization suggestions with PARMGEN • New capabilities • Q & A 21
- 22. Private and confidential document of GT 22 Customized TEP Screens – The big picture • 12 sample jobs in Production environment were chosen • Started necessary DB2 statistics traces • Results sent to IBM Lab in Böblingen for analysis • 88% of the total elapsed time was IDAA eligible
- 23. Private and confidential document of GT 23 Customized TEP Screens – Transaction rate
- 24. Private and confidential document of GT 24 Customized TEP Screens – CPU Time
- 25. Private and confidential document of GT 25 Customized TEP Screens – All Tasks
- 26. Private and confidential document of GT Contents • About the company • Garanti Bank Overview • MF Infra-structure of Garanti Bank • How omegamon is used in Garanti • In-house performance screens/TEMS SOAP interface • Customized TEP workspaces • Workload balancing with TEP situations • Omegamon v5.3.0 experience in Garanti • Customization suggestions with PARMGEN • New capabilities • Q & A 26
- 27. Private and confidential document of GT Workload balancing with TEP situations – Internet & Mobile CICS topology PRDA PRDC PRDE PWA5GARC PWA6GARC PWA7GARC PWAEGARC PWAHFARC PRDB PRDD PWT1GARC PWT2GARC PWT3GARC PWT4GARC PWT9GARC PWA1GARC PWA2GARC PWA3GARC PWA4GARC PWA8GARC PWA9GARC PWAAGARC PWABGARC PWACGARC PWADGARC PRDG PRDW GAR2 GAR1 PRDF PRDH PRDI CPSM
- 28. Private and confidential document of GT Workload balancing with TEP situations – graphical view
- 29. Private and confidential document of GT Workload balancing with TEP situations – How it works GAR1 is over and GAR2 is under -> internet branch workload directed to GAR2
- 30. Private and confidential document of GT Workload balancing with TEP situations – How it works GAR2 is over and GAR1 is under and not CAPPED -> internet branch workload back to GAR1
- 31. Private and confidential document of GT Workload balancing with TEP situations – How it works Situation is open when GAR1 CPU usage is over 99% Both under – both not CAPPED -> internet branch workload back to GAR1
- 32. Private and confidential document of GT Workload balancing with TEP situations – How it works
- 33. Private and confidential document of GT Workload balancing with TEP situations – How it works IBM Tivoli System Automation for z/OS
- 34. Private and confidential document of GT Contents • About the company • Garanti Bank Overview • MF Infra-structure of Garanti Bank • How omegamon is used in Garanti • In-house performance screens/TEMS SOAP interface • Customized TEP workspaces • Workload balancing with TEP situations • Omegamon v5.3.0 experience in Garanti • Customization suggestions with PARMGEN • New capabilities • Q & A 34
- 35. Private and confidential document of GT Customization with PARMGEN in Garanti - Recommendations • Customize all products together at once if you can. • Make sure you don’t exclude any products installed at any reconfiguration. Select all the products if they were already excluded in your profile. • Make sure to merge your profile from the last backup at any reconfiguration. 35
- 36. Private and confidential document of GT Customization experience with PARMGEN in Garanti 36
- 37. Private and confidential document of GT Customization experience with PARMGEN in Garanti 37 • Make sure all installed products are selected.
- 38. Private and confidential document of GT Customization experience with PARMGEN in Garanti 38 • How many system programmers use PARMGEN in your company? • Make sure you have up-to-date parameter values in your profile before any changes
- 39. Private and confidential document of GT Contents • About the company • Garanti Bank Overview • MF Infra-structure of Garanti Bank • How omegamon is used in Garanti • In-house performance screens/TEMS SOAP interface • Customized TEP workspaces • Workload balancing with TEP situations • Omegamon v5.3.0 experience in Garanti • Customization suggestions with PARMGEN • New capabilities • Q & A 39
- 40. Private and confidential document of GT New capabilities – what we like best • Customizable e3270ui screens • Monitoring all the LPARs from a single screen • CICSPlex view of e3270ui • The ‘find’ command • Transaction tracking capability in near term history 40
- 41. Private and confidential document of GT V.5.3.0 experience in Garanti – e3270ui 41
- 42. Private and confidential document of GT V.5.3.0 experience in Garanti – find command 42
- 43. Private and confidential document of GT V.5.3.0 experience in Garanti – find command 43
- 44. Private and confidential document of GT V.5.3.0 experience in Garanti – Near term history 44
- 45. Private and confidential document of GT V.5.3.0 experience in Garanti – Near term history 45
- 46. Private and confidential document of GT V.5.3.0 experience in Garanti – Near term history 46
- 47. Private and confidential document of GT V.5.3.0 experience in Garanti – Near term history 47
- 48. Private and confidential document of GT 48 V.5.3.0 experience in Garanti – Transaction tracking in near term history
- 49. Private and confidential document of GT Q & A Q & A 49