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Hosted by:
Moshe Katri,
Williams Trading
14 July 2016
The ISG Index™
Second Quarter and First Half 2016
Global Combined Outsourcing and As-a-Service Market Insights
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Covering the state of the combined sourcing and as-a-service industry for
global, commercial contracts
Welcome to the 55th Quarterly ISG Index™ Review
Esteban Herrera
Partner
John Keppel
Partner & President
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New!
Growing As-a-Service Market Featured
in the ISG Index
As-a-Service as a % of Combined ACVNEW! As-a-ServiceACV ($B) by Type
36%
30%
24%
19%
20%
2Q161Q4Q3Q2Q151Q4Q3Q2Q141Q
2Q16 As-a-Service %
of the Combined
Market up 16 pts
over 1Q14 %
Combined Market ACV
= Outsourcing ACV
+ As-a-Service ACV (IaaS and SaaS)
$1.0$1.0$0.9$0.9$0.9$0.9$0.8$0.8$0.7$0.7
$1.8$1.6
$1.5$1.4
$1.1$1.0$0.9$0.8$0.9$1.0
$2.8$2.6
$2.4$2.3
$2.0$1.9$1.7$1.6$1.6$1.7
2Q161Q164Q153Q152Q151Q154Q143Q142Q141Q14
Global SaaS
2Q16 As-a-Service ACV had a
growth rate of 45% from it’s
2015 like-quarter compare
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At a Glance
2Q ACV OF $7.9B DRIVEN BY RECORD AS-A-SERVICE GROWTH;
HALF-YEAR ACV OF $16.6B UP 10% Y/Y
AMERICAS 2Q ACV OF $4.2B UP 7%, ECLIPSING EMEA FOR FIRST TIME SINCE 2013;
HALF-YEAR AMERICAS ACV OF $8.7B UP NEARLY 20%
EMEA 2Q ACV FALLS 18% Y/Y; WEAKNESS DUE TO FEWER LARGE AND RESTRUCTURING
AWARDS; TENTATIVE AS-A-SERVICE GROWTH CAN'T BOOST COMBINED RESULTS
ASIA PACIFIC 2Q ACV UP 13% Y/Y, DRIVEN BY 50%+ GAINS IN IAAS;
TRADITIONAL MARKET FLAT, REMAINING IN A TIGHT RANGE
Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
Scorecard
2Q16 2Q Y/Y 2Q Q/Q 1H16 1H Y/Y
ACV ($B)* Change Change ACV (B)* Change
Global Combined Market $ 7.9 -2% -9% $ 16.6 10%
By Type Outsourcing $ 5.1 -17% -16% $ 11.1 -1%
As-a-Service $ 2.8 45% 7% $ 5.5 44%
By Service ITO $ 3.6 -24% -14% $ 7.9 -4%
BPO $ 1.5 4% -21% $ 3.3 6%
IaaS $ 1.8 70% 9% $ 3.4 69%
SaaS $ 1.0 16% 4% $ 2.0 14%
By Region Americas $ 4.2 7% -4% $ 8.7 19%
EMEA $ 2.7 -18% -22% $ 6.1 0%
Asia Pacific $ 1.0 13% 18% $ 1.8 7%
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2Q16 Combined Market ACV down 2% Y/Y on New Scope weakness; YTD, Combined
Market ACV up 10% with As-a-Service increasing 44% and traditional sourcing flat.
Global Combined Quarterly ACV ($B)
Global Combined Half-Year ACV ($B)
Global Combined Market Contracting Trends
Global Combined Half-Year ACV by Type ($B)
Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
$5.1
$6.1
$6.9
$5.5
$6.1
$5.1
$6.8
$5.8
$6.9$6.6
$2.8
$2.6
$2.4
$2.3
$2.0
$1.9
$1.7
$1.6
$1.6$1.7
$7.9
$8.7
$9.3
$7.7$8.1
$7.0
$8.6
$7.4
$8.5$8.3
2Q161Q164Q153Q152Q151Q154Q143Q142Q141Q14
Outsourcing ACV As-a-Service ACV
$11.2$12.4$11.3$12.6$13.5
$5.4$4.7
$3.8
$3.3$3.3
$16.6$17.1
$15.1$15.9$16.8
1H162H151H152H141H14
Outsourcing As-a- Service
$7.9
$3.3
$2.0
$3.4
$0
$2
$4
$6
$8
$10
$12
ITO BPO SaaS IaaS
Range of Prior 4 Halves Avg of Prior 4 Halves
2H15 1H16
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2Q16 Combined Market ACV up 7% Y/Y on surging As-a-Service activity; YTD,
Americas shows promise with 6% sourcing growth and 48% As-a-Service ACV growth.
Americas Combined Quarterly ACV ($B)
Americas Combined Half-Year ACV ($B)
Americas Combined Market Contracting Trends
$2.5
$2.8$2.6
$2.3
$2.8
$2.2
$2.7$2.6$2.6
$2.1
$1.7
$1.7$1.5
$1.4
$1.2
$1.1
$1.1$1.0$1.0
$1.0
$4.2
$4.5
$4.1
$3.7$4.0
$3.3
$3.8$3.6$3.5
$3.1
2Q161Q164Q153Q152Q151Q154Q143Q142Q141Q14
Outsourcing ACV As-a-Service ACV
Americas Combined Half-Year ACV by Type ($B)
$4.0
$1.3 $1.4
$2.0
$0.5
$1.5
$2.5
$3.5
$4.5
ITO BPO SaaS IaaS
Range of Prior 5 Halves Avg of Prior 5 Halves
2H15 1H16
Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
$5.3$4.9$5.0$5.3$4.7
$3.4
$2.9$2.3$2.0
$2.0
$8.7
$7.8
$7.3$7.3
$6.7
1H162H151H152H141H14
Outsourcing As-a-Service
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Outsourcing Market
Luxoft
Minacs
Mindtree
Mphasis
SITEL
Sutherland Global
Synacor
Syntel
VirtusaPolaris
As-a-Service Market
Workday
Co. Revenues < $2 B
Outsourcing Market
CGI
Dell
Genpact
HCL
Infosys
Wipro
As-a-Service Market
Adobe Systems
Equinix
Rackspace
Salesforce.com
Co. Revenues $2 -10 B
Outsourcing Market
Accenture
Capgemini
Cognizant
HPE
IBM
TCS
As-a-Service Market
Amazon Web Services
Google
Oracle
SAP
ISG Combined Market Standouts in the Americas
Well-established IaaS and SaaS firms enter the Big 10 leader board; moderate
turnover in the medium- and small-size firms.
Placements based on the annual value of commercial contract awards in the past 12 months sourced from ISG Contracts Knowledgebase®.
Service providers in alphabetical order; no rankings implied. Revenues sourced from Hoovers and individual company financial fillings
The Building 10
Sourcing Standouts
The Breakthrough 10
Sourcing Standouts
The Big 10
Sourcing Standouts
Co. Revenues > $10 B
SOURCING
STANDOUTS GROUPED BY COMPANY SIZE
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While ACV in traditional sourcing market is flat, number of contracts sets record
high each year; YTD ACV activity led by Financial Services and Healthcare.
Americas - Half-Year Contract Counts - Traditional Outsourcing Only
Americas - Half-Year ACV ($B) by Industry - Traditional Outsourcing Only
Americas Traditional Outsourcing Award Trends
391383318
221291266272231192164
305
297
278227259200219
196
150
391
688
615
499518525
472450
388
314
201615141312111009082007
1H Counts 2H Counts
$1.27
$0.84 $0.79
$0.54 $0.58
$0.28 $0.27
$0.37 $0.31
$0.0
$0.2
$0.4
$0.6
$0.8
$1.0
$1.2
$1.4
Financial
Services
Manufacturing Healthcare &
Pharma
Business
Services
Telecom &
Media
Energy Travel,
Transport &
Leisure
Retail Consumer
Packaged
Goods
Range of Prior 5 Halves Avg of Prior 5 Halves 2H15 1H16
Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
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2Q16 Combined Market ACV up 13% Y/Y while traditional sourcing stays flat for the
sixth quarter; YTD, IaaS ACV responsible for positive market trajectory.
Asia Pacific Combined Quarterly ACV ($B)
AP Combined Half-Year ACV ($B)
Asia Pacific Combined Market Contracting Trends
Asia Pacific Combined Half-Year ACV by Type ($B)
Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
$0.6
$0.4$0.5$0.5$0.6$0.6
$0.7
$0.5
$1.0$1.1
$0.4
$0.4$0.3$0.3$0.3$0.3
$0.3
$0.2
$0.3
$0.3 $1.0
$0.8$0.9$0.9$0.9$0.8
$1.0
$0.7
$1.3
$1.3
2Q161Q164Q153Q152Q151Q154Q143Q142Q141Q14
Outsourcing ACV As-a-Service ACV
$0.6
$0.4
$0.2
$0.6
$0.0
$0.5
$1.0
$1.5
$2.0
ITO BPO SaaS IaaS
Range of Prior 4 Halves Avg of Prior 4 Halves
2H15 1H16
$1.0$1.0$1.1$1.2
$2.1
$0.8$0.7$0.5$0.5
$0.5 $1.8$1.7$1.7$1.7
$2.6
1H162H151H152H141H14
Outsourcing As-a-Service
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Outsourcing Market
Aegis
Ajilon
ASG
ChinaSoft
Hollysys Automation
Interactive Pty
Minacs
Neusoft
Sutherland Global
As-a-Service Market
Xero
Co. Revenues < $2 B
Outsourcing Market
Avaya
HCL
Indra Sistemas
Infosys
Unisys
Wipro
As-a-Service Market
Adobe Systems
Equinix
Rackspace
Salesforce.com
Co. Revenues $2 -10 B
Outsourcing Market
Capgemini
Cognizant
Fujitsu
HPE
IBM
Sodexho
TCS
As-a-Service Market
Amazon Web Services
China Telecom
KT Corp.
ISG Combined Market Standouts in Asia Pacific
Turnover of 30%-40% in the leader board across all Service Provider segments with
prominent As-a-Service firms making the Top 10 in large-firm category.
Placements based on the annual value of commercial contract awards in the past 12 months sourced from ISG Contracts Knowledgebase®.
Service providers in alphabetical order; no rankings implied. Revenues sourced from Hoovers and individual company financial fillings
The Building 10
Sourcing Standouts
The Breakthrough 10
Sourcing Standouts
The Big 10
Sourcing Standouts
Co. Revenues > $10 B
SOURCING
STANDOUTS GROUPED BY COMPANY SIZE
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YTD, contracting activity remains muted; ACV half-year gains come from
Manufacturing and Telecom while most other Industry groups struggle.
Asia Pacific - Half-Year Contract Counts - Traditional Outsourcing Only
Asia Pacific - Half-Year ACV ($B) by Industry - Traditional Outsourcing Only
Asia Pacific Traditional Outsourcing Award Trends
67819169888471685045
7881
74
81698082
70
48
67
159
172
143
169
153151150
120
93
201615141312111009082007
1H Counts 2H Counts
Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
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2Q16 Combined Market down 18% Y/Y; As-a-Service growth unable to compensate for 28%
shortfall in traditional sourcing; YTD, EMEA flat, with of larger market awards and sluggish
Restructuring activity.
EMEA Combined Quarterly ACV ($B)
EMEA Combined Half-Year ACV ($B)
EMEA Combined Market Contracting Trends
EMEA Combined Half-Year ACV by Type ($B)
Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
$4.8
$6.4
$5.2
$6.1$6.8
$1.3
$1.1
$0.9
$0.8
$0.8 $6.1
$7.5
$6.1
$6.9
$7.5
1H162H151H152H141H14
Outsurcing As-a-Service
$3.29
$1.52
$0.47
$0.80
$-
$1
$2
$3
$4
$5
$6
ITO BPO SaaS IaaS
Range of Prior 4 Halves Avg of Prior 4 Halves
2H15 1H16
$2.0
$2.8
$3.8
$2.6$2.8
$2.4
$3.4
$2.7
$3.4$3.4
$0.7
$0.6
$0.6
$0.5$0.5
$0.5
$0.4
$0.4
$0.4$0.4
$2.7
$3.4
$4.3
$3.2$3.3
$2.8
$3.8
$3.1
$3.7$3.8
2Q161Q164Q153Q152Q151Q154Q143Q142Q141Q14
Outsourcing ACV As-a-Service ACV
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Outsourcing Market
FleetCor
Frontica Business Solutions
GFI Informatique
ISON Group
Luxoft
Mindtree
NNIT
Transcom
VirtusaPolaris
WNS
Co. Revenues < $2 B
Outsourcing Market
HCL
Capita
CGI
Genpact
Infosys
Jones Lang LaSalle
Serco
Wipro
As-a-Service Market
Adobe Systems
Equinix
Co. Revenues $2 -10 B
Outsourcing Market
Accenture
Atos
BT
Capgemini
Cognizant
HPE
IBM
TCS
T-Systems
As-a-Service Market
Amazon Web Services
ISG Combined Market Standouts in EMEA
Very little leader board turnover across the region, except for a few As-a-Service
firms and a couple of traditional sourcing providers in the high-growth category.
Placements based on the annual value of commercial contract awards in the past 12 months sourced from ISG Contracts Knowledgebase®.
Service providers in alphabetical order; no rankings implied. Revenues sourced from Hoovers and individual company financial fillings
The Building 10
Sourcing Standouts
The Breakthrough 10
Sourcing Standouts
The Big 10
Sourcing Standouts
Co. Revenues > $10 B
SOURCING
STANDOUTS GROUPED BY COMPANY SIZE
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YTD, number of contracts flat despite strength in DACH and Nordic markets; U.K. pulls back;
Manufacturing and Retail support ACV growth with remaining verticals experiencing YTD
shortfalls.
EMEA - Half-Year Contract Counts - Traditional Outsourcing Only
EMEA - Half-Year ACV ($B) by Industry - Traditional Outsourcing Only
EMEA Traditional Outsourcing Award Trends
294294334266305305243244202166
308315
356270320
258252
221
166
294
602
649622
575
625
501496
423
332
201615141312111009082007
1H Counts 2H Counts
$1.31
$0.97
$0.60 $0.54 $0.47
$0.22 $0.19 $0.17
$0.35
$0.0
$0.5
$1.0
$1.5
$2.0
$2.5
$3.0
Financial
Services
Manufacturing Energy Travel,
Transport &
Leisure
Telecom &
Media
Business
Services
Healthcare &
Pharma
Consumer
Packaged
Goods
Retail
Range of Prior 4 Halves Avg of Prior 4 Halves 2H15 1H16
Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase®
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Discussion Topic Second Quarter 2016
DEFINING THE AS-A-SERVICE MARKET VALUE
John Keppel
Partner & President
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Market Size in Perspective
As-a-Service vs.Traditional Outsourcing Market Size billions
Growing As-a-Service Market Now Featured in ISG Index
Defining the As-a-Service Market
550+
$100M+
Co
Revs
17% with
< $100M
Co
Revs
83% with
Across Functional Domains
leading
SaaS Providers
The ISG SaaS
Market Basket
The ISG IaaS
Market Basket
Nearly 30
leading
IaaS Providers
carrier
cloud firms
co-location
firms
public
cloud infra
providers
IaaS
$24
SaaS
$51
Outsourcing
$114
Combined
Market
40%
$189
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Comparing Global Outsourcing and As-a-Service ACV ($B)
Comparing the As-a-Service and Outsourcing Markets
The Global SaaS and IaaS markets are trending upward with Infrastructure building
at a more pronounced rate; Americas leads in As-a-Service growth.
Regional As-a-Service ACV ($B)
36%
30%
24%
19%20%
2Q161Q4Q3Q2Q151Q4Q3Q2Q141Q
$5.1
$6.1
$6.9
$5.5
$6.1
$5.1
$6.8
$5.8
$6.9$6.6
$2.8$2.6$2.4$2.3$2.0$1.9$1.7$1.6$1.6$1.7
2Q161Q164Q153Q152Q151Q154Q143Q142Q141Q14
Outsourcing ACV Global As-a-Service
Americas
$1.8
EMEA
$0.7
AP
$0.4
2Q162Q152Q14
$0.0
$0.3
$0.5
$0.8
$1.0
$1.3
$1.5
$1.8
$2.0
As-a-Service as a % of Combined ACV
As-a-ServiceACV ($B) by Type
$1.0$1.0$0.9$0.9$0.9$0.9$0.8$0.8$0.7$0.7
$1.8$1.6
$1.5$1.4
$1.1$1.0$0.9$0.8$0.9$1.0
$2.8$2.6
$2.4$2.3
$2.0$1.9$1.7$1.6$1.6$1.7
2Q161Q164Q153Q152Q151Q154Q143Q142Q141Q14
Global SaaS Global IaaS
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Combined Market dips slightly Y/Y in 2Q16; outsourcing market endures a
rougher than expected stretch in 2Q and falls by double digits
YTD, Combined Market rises 10%, driven by As-a-Service segment,
specifically high-growth area of IaaS; outsourcing segment comes in
basically flat
Americas shows promising YTD growth with nearly 50% growth in As-a-
Service and a 6% growth in outsourcing segment
EMEA edges down YTD with weakness in outsourcing, most notably a
shortfall in large-contract activity and Restructuring awards
Asia Pacific is on an upswing at the half year point, due to growth in the
as-a-service segment that counteracted stagnant traditional sourcing
activity
The As-a-Service space is growing at a fast pace and likely will continue
that trajectory
Outsourcing markets pull back in 2Q and come in at lower levels than
initially projected. Even though sourcing demand is increasing, 2nd half
results will face a difficult compare; outsourcing ACV may come in
slightly lower than in 2015
Factoring in As-a-Service contract flow into the Combined Market, ACV
likely will finish 2016 with high single-digit growth
2Q/1H 2016 ISG Index™ - Global Summary and Outlook
summary
market
outlook
market
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Learn More
Paul Reynolds
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ISG Momentum
+1 508 625 2194
paul.reynolds@isg-one.com
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Partner and President
+44 (0)7879 432 212
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The ISG Outsourcing Index has moved to ACV as the primary measure of the
Broader Market. We will continue to provide a high-level TCV view of the market via
a Scorecard analysis.
2Q and 1H 2016 TCV Scorecard – Outsourcing Market
*Contracts with TCV ≥ $25M from the ISG Contracts Knowledgebase®
Scorecard
2Q16 2Q Y/Y 2Q Q/Q 1H16 Y/Y
TCV ($B)* Change Change TCV ($B)* Change
Global Market $ 19.7 -2% 2% $ 38.9 -8%
New Scope $ 11.7 -17% -13% $ 25.1 -17%
Restructurings $ 8.0 32% 38% $ 13.8 15%
Mega-deals $ 0.0 0% -100% $ 3.6 -26%
ITO $ 14.7 1% 24% $ 26.4 -14%
BPO $ 5.0 -10% -33% $ 12.5 10%
Americas $ 8.9 15% 30% $ 15.8 5%
EMEA $ 8.7 -13% -9% $ 18.3 -17%
Asia Pacific $ 2.1 -12% -26% $ 4.9 -3%
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