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4Q16 Global ISG Index Infographic

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The ISG Index™ provides a quarterly review of the latest sourcing industry data and trends for clients, service providers, analysts and the media. For more than a decade, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.

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4Q16 Global ISG Index Infographic

  1. 1. As-a-Service ACV $ 3.8B 32% Combined ACV $ 14.7B 2% As-a-Service ACV $ 2.3B 51% As-a-Service ACV $ 8.5B 37% HOT INDUSTRIES: FINANCIAL SERVICES, HEALTHCARE & CPG The ISG Index™ provides a quarterly review of the latest sourcing industry data and trends for clients, service providers, analysts and the media. For nearly 15 years, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, indus- try adoption, geographic prevalence and service provider performance. The ISG Index™ provides a quarterly review of the latest sourcing industry data and trends for clients, service providers, analysts and the media. For nearly 15 years, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, indus- try adoption, geographic prevalence and service provider performance. Global Market The Rise of As-a-Service Combined ACV $ 18.4B 14% Combined* Market $ 37.4B 9% As-a-Service $ 14.5B 38% Traditional $ 22.9B 4% Combined* Market $ 9.6B 5% As-a-Service $ 4.4B 38% Traditional $ 5.2B 25% 4Q16 ACV FY16 ACV AMERICAS EMEA ASIA PACIFIC Combined ACV $ 4.3B 16% *Combined: As-a-Service + Traditional Regional Market FY2016 HOT INDUSTRIES : TELECOM & MEDIA HOT INDUSTRIES : TELECOM , MEDIA & MANUFACTURING Digital Revolution Fuels 2016 Sourcing Market Double-digit growth expected in combined market for the full year As-a-Service growth expected in all 3 regions As-a-Service momentum builds in EMEA Global Forecast for 2017 TRADITIONAL SOURCING DECLINES WHILE AS-A-SERVICE GROWS 38% FOR BOTH FY & 4Q AS-A-SERVICE NOW REPRESENTS NEARLY 40% OF MARKET ACV AND CLIMBING ALL 3 REGIONS HAD RECORD AS-A-SERVICE GROWTH, WITH ASIA PACIFIC GROWING THE FASTEST AMERICAS IAAS AND ITO BOTH GREW, INDICATING EXPANDING MARKET, NOT ZERO-SUM GAME

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