presented by Cindy Eisner Beaulieu on September 29, 2014

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2. © 2014 Information Services Group, Inc. All Rights Reserved
The nuances of the client and supplier relationship
IT as an enabler to the business
User group cost awareness
Multiple suppliers require SIAM
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Guidelines & compliance

3. What governance is critical to successful engagements and how it’s changing?
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Finance
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Commercial
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Performance & Risk
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Relationship
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4. What does state of the art governance look like
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5. &
Engage in data-driven conversations
© 2014 Information Services Group, Inc. All Rights Reserved
By eliminating the “noise”
Focusing on the issue, root cause and effective resolution
Higher customer satisfaction and higher margins for providers can be achieved

6. Evolving importance of strong, healthy governance for client & providers
Regulatory compliance across industries
Expansions of investment: VMO and SMO
Virtual teams becoming more common
Internal & external audits include outsourcing suppliers
Business case justification & follow up
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7. What’s next? What are the trends and conversations occurring?
Tools available that encompass Governance & Supplier Management
Leveraging investments in other tools
Importance of having your “house” in order as a Service Provider
© 2014 Information Services Group, Inc. All Rights Reserved

8. © 2014 Information Services Group, Inc. All Rights Reserved