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4Q 2018 Global ISG Index™

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The ISG Index™ provides a quarterly review of the state of the Global IT Services Market, covering both the traditional sourcing market and the fast-growing as-a-service (Infrastructure-as-a-Service and Software-as-a-Service) market. We cover data and trends for clients, service providers, analysts and the media. For more than a decade, it has been the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance.

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4Q 2018 Global ISG Index™

  1. 1. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. Proprietary and Confidential. No part of this document may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval devices or systems, without prior written permission from Information Services Group, Inc. Global Sourcing and As-a-Service Market Insights Hosted by: Moshe Katri, Wedbush Securities January 14, 2019 FOURTH QUARTER AND FULL YEAR 2018
  2. 2. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved 2 GLOBAL 4Q18 Covering the state of the combined Traditional Sourcing and As-a-Service industry for the global commercial market. Welcome to the 65th Quarterly ISG Index Frances Grote Director and Practice Lead, Digital Drug Development Stanton Jones Director and Principal Analyst ISG Research Steve Hall Partner and President ISG
  3. 3. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved 3 GLOBAL 4Q18 The World We Live In ITO/BPO Services Projected 3-Year CAGR: 4.5% As-a-Service Projected 3-Year CAGR: 25% Labor Market Tightness: US Unemployment Rate of 3.7%, Lowest Since 1960; EU Rate of 6.7% Is Lowest Since 2000 Volatile Equity Markets: Nasdaq Declines 15%-20% Off All-Time High US 3Q GDP Advanced an Annualized 3.4% While Emerging Markets Suffer From China Slowdown Central Banks Tightening: US Fed Benchmark Funds Rate Up to 2.5% With 2 More Hikes Expected in 2019 Foreign Exchange Volatility: Strengthening Dollar Versus British Pound and Other Currencies European Tribulations: France’s Anti-Macron Riots, Italian Debt & UK Delaying Parliamentary Vote on Brexit Deal Trade/Tariff Turbulence: US Trade Deficit With China Approaches $400 Billion for 2018
  4. 4. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved 4 GLOBAL 4Q18 *Contracts with ACV ≥ $5M from the ISG Contracts Knowledgebase™ At a Glance4Q18 ACV up 18% Y/Y with As-a-Service establishing new highs; Traditional Sourcing ACV up slightly on record number of contract awards. Americas ACV produced best quarter ever; As-a-Service continues quarterly record-setting pace; Traditional Sourcing up 9% Y/Y with strong results in Applications and several BPO functions. EMEA ACV up slightly Y/Y; As-a-Service exceeds $1.5B for the third straight quarter; Traditional Sourcing declines Y/Y on weakness in UK and DACH. Asia Pacific up significantly Y/Y; As-a-Service ACV remains above $1B, accounting for over 60% of market; Traditional Sourcing rebounds, up 20% on strong results in ANZ and Japan. By total contracts awarded, 2018 was the most bullish year in outsourcing history; ITO and BPO also reached all-time highs. Scorecard 4Q18 4Q Y/Y Full Year Full Year ACV ($B)* Change ACV ($B)* Change Global Commercial Combined Market $ 12.3 18% $ 47.8 18% By Type Traditional Sourcing $ 6.4 2% $ 26.0 2% As-a-Service $ 5.9 44% $ 21.8 43% By Region Americas Combined $ 6.8 23% $ 25.0 21% EMEA Combined $ 3.7 5% $ 16.1 9% Asia-Pacific Combined $ 1.8 35% $ 6.7 30%
  5. 5. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved 5 GLOBAL 4Q18 17.3 6.9 4.5 7.7 19.2 6.1 4.5 10.7 20.0 6.0 6.0 15.8 ITO BPO Saas IaaS 2016 2017 2018 5.6 6.7 6.0 7.6 6.6 5.8 6.0 5.8 7.0 6.0 6.0 6.3 6.6 7.0 6.0 6.4 2.2 2.1 2.4 2.6 2.7 2.8 3.2 3.5 3.6 3.6 3.9 4.1 4.7 5.5 5.7 5.97.8 8.8 8.4 10.2 9.3 8.6 9.2 9.3 10.6 9.6 9.9 10.4 11.3 12.5 11.7 12.3 1Q15 2Q15 3Q15 4Q15 1Q16 2Q16 3Q16 4Q16 1Q17 2Q17 3Q17 4Q17 1Q18 2Q18 3Q18 4Q18 Traditional Sourcing As-a-Service Global Commercial Sector Contracting Trends 4Q18 Combined Market ACV up 18% Y/Y with As-a-Service sector reaching new heights and Traditional Sourcing up 2% Y/Y; full-year 2018 Combined Market at record levels driven by 40% As-a-Service growth, while Traditional Sourcing remains in a tight range. Global Combined Market Quarterly ACV ($B) 24.2 25.3 26.0 12.2 15.2 21.8 36.4 40.5 47.8 2016 2017 2018 Traditional Sourcing As-a-Service Global Commercial Sector Full Year ACV ($B) Global Commercial Sector Full Year ACV by Type ($B)
  6. 6. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved 6 GLOBAL 4Q18 Sourcing Standouts Global Our Contracts Knowledgebase™ is used to determine placements based on the annual value of commercial contracts awarded in the past 12 months.the ISG15 Providers in alphabetical order; no rankings implied. Revenues sourced from Hoovers and individual company financial fillings. Regional leaderboards are on slides 24-26. Traditional Sourcing Market Bouvet ASA ChinaSoft Comarch EXL Birlasoft/KPIT Luxoft Mindtree NNIT A/S StarTek Virtusa As-a-Service Market CyrusOne Interxion IPSoft LogMeIn OVH Traditional Sourcing Market Altran ASGN Incorporated Diebold Nixdorf EVRY ASA Genpact JLL LTI Pitney Bowes Sutherland Global Services TTEC Unisys WEX As-a-Service Market Autodesk ServiceNow Workday Traditional Sourcing Market Amdocs Bechtle Cerner Computacenter First Data HCL Technologies OptumInsight Tech Mahindra Total System Services Wipro Worldpay As-a-Service Market Adobe Systems Equinix Iron Mountain United Internet Traditional Sourcing Market Accenture Atos Capgemini CBRE Cognizant DXC Technology IBM Infosys NTT DATA TCS As-a-Service Market Alibaba Amazon Web Services Google Microsoft Salesforce The Booming 15The Breakthrough 15The Building 15The Big 15 Co. Revenues > $10 B Co. Revenues < $1 BCo. Revenues $1 - $3 BCo. Revenues $3 - $10 B
  7. 7. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved 7 GLOBAL 4Q18 7.6 3.0 3.0 4.1 9.3 2.9 3.0 5.4 9.9 3.6 3.8 7.7 ITO BPO SaaS IaaS 2016 2017 2018 Americas Commercial Sector Contracting Trends 4Q18 Combined Market ACV up 23% Y/Y supported by 45%+ growth in As-a-Service and nearly 10% growth in Traditional Sourcing; full-year 2018 Combined Market ACV up 21% on record highs in Traditional Sourcing and As-a-Service ACV. 2.3 3.0 2.5 3.0 2.9 2.7 2.4 2.6 2.8 2.5 3.6 3.3 3.7 3.1 3.1 3.61.3 1.2 1.5 1.6 1.6 1.7 1.8 2.0 2.1 2.0 2.1 2.2 2.5 2.8 3.0 3.2 1Q15 2Q15 3Q15 4Q15 1Q16 2Q16 3Q16 4Q16 1Q17 2Q17 3Q17 4Q17 1Q18 2Q18 3Q18 4Q18 Traditional Sourcing As-a-Service Americas Commercial Sector Quarterly ACV ($B) Americas Commercial Sector Full Year ACV by Type ($B) 10.6 12.2 13.5 7.1 8.4 11.5 17.7 20.6 25.0 2016 2017 2018 Traditional Sourcing As-a-Service Americas Commercial Sector Full Year ACV ($B) 3.6 4.2 4.0 4.6 4.5 4.4 4.2 4.6 4.9 4.5 5.7 5.5 6.2 5.9 6.8 6.1
  8. 8. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved 8 GLOBAL 4Q18 11.6 10.6 9.9 3.0 4.2 6.1 14.6 14.8 16.0 2016 2017 2018 Traditional Sourcing As-a-Service EMEA Commercial Sector Contracting Trends 4Q18 Combined Market ACV up 5% Y/Y as strength in As-a-Service was weighed down by 12% Y/Y decline in Traditional Sourcing. Full-year 2018 Combined Market ACV driven by 40%+ growth in SaaS and IaaS; Traditional Sourcing down 7% on weakness in BPO. EMEA Commercial Sector Full Year ACV ($B) EMEA Commercial Sector Quarterly ACV ($B) 8.3 3.3 1.0 2.1 7.9 2.7 1.1 3.1 8.0 1.9 1.5 4.6 ITO BPO SaaS IaaS 2016 2017 2018 EMEA Commercial Sector Full Year ACV by Type ($B) 2.5 2.9 $2.9 4.0 3.2 2.5 3.1 2.8 3.8 2.8 1.6 2.4 2.3 3.0 2.5 2.1 0.6 0.6 0.6 0.7 0.6 0.7 0.8 0.9 1.0 1.0 1.1 1.1 1.3 1.6 1.6 1.6 3.1 3.5 3.5 4.7 3.8 3.2 3.9 3.7 4.8 3.8 2.7 3.5 3.6 4.6 4.1 3.7 1Q15 2Q15 3Q15 4Q15 1Q16 2Q16 3Q16 4Q16 1Q17 2Q17 3Q17 4Q17 1Q18 2Q18 3Q18 4Q18 Traditional Sourcing As-a-Service
  9. 9. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved 9 GLOBAL 4Q18 Asia Pacific Commercial Sector Contracting Trends 4Q18 Combined Market ACV rebounds, up 35%; both Traditional Sourcing and As-a-Service segments up 35%+; full-year 2018 Combined Market ACV up 30% with As-a-Service ACV doubling in past two years; Traditional Sourcing ACV up 3%, remaining in a tight range. 0.82 0.74 0.58 0.57 0.48 0.61 0.52 0.47 0.34 0.69 0.80 0.60 0.47 0.84 0.47 0.72 0.28 0.27 0.33 0.36 0.43 0.42 0.49 0.56 0.58 0.65 0.70 0.76 0.91 1.09 1.05 1.121.10 1.01 0.91 0.93 0.91 1.03 1.01 1.03 0.92 1.34 1.50 1.36 1.38 1.93 1.52 1.84 1Q15 2Q15 3Q15 4Q15 1Q16 2Q16 3Q16 4Q16 1Q17 2Q17 3Q17 4Q17 1Q18 2Q18 3Q18 4Q18 Traditional Sourcing As-a-Service Asia Pacific Commercial Sector Quarterly ACV ($B) 1.45 0.63 0.45 1.45 1.86 0.57 0.45 2.24 2.01 0.49 0.64 3.53 ITO BPO SaaS IaaS 2016 2017 2018 Asia Pacific Commercial Sector Full Year ACV by Type ($B) 2.08 2.43 2.50 1.90 2.69 4.173.98 5.12 6.67 2016 2017 2018 Traditional Sourcing As-a-Service Asia Pacific Commercial Sector Full Year ACV ($B)
  10. 10. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved 10 GLOBAL 4Q18 2.29 2.07 1.86 1.35 1.16 1.57 2.48 2.75 2.28 5.89 7.01 7.55 1.63 1.68 2.92 4.13 4.50 4.18 1.15 0.78 1.46 3.52 2.80 2.15 1.81 2.60 2.02 3.60 4.30 6.48 0.70 0.87 1.23 0.51 0.69 0.91 1.58 2.06 3.11 1.19 1.45 1.73 1.46 2.03 2.89 0.90 1.13 1.50 1.17 1.34 2.03 1.07 1.35 1.89 5.89 6.37 8.34 2.05 2.03 2.80 2.99 3.44 3.19 7.47 9.07 10.66 2.82 3.13 4.65 5.59 6.53 7.07 2.05 1.91 2.96 4.69 4.14 4.18 2.88 3.95 3.91 2016 2017 2018 2016 2017 2018 2016 2017 2018 2016 2017 2018 2016 2017 2018 2016 2017 2018 2016 2017 2018 2016 2017 2018 2016 2017 2018 Traditional Sourcing As-a-Service Global Commercial Sector Industry Award Trends Financial Services leads among industry verticals with positive growth in Traditional Sourcing and As-a-Service. CPG, Healthcare & Pharma and Retail all see double-digit growth in both Traditional Sourcing and As-a-Service. Global Commercial Industries Full Year ACV ($B) Financial Services Healthcare & Pharma Business Services Energy Telecom & MediaRetail Consumer Packaged Goods Travel, Transport & Leisure Manufacturing
  11. 11. GLOBAL 4Q18 Life Sciences 4Q18 ISG Index™ Inside Track from Frances Grote Director and Practice Lead, Digital Drug Development
  12. 12. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved 12 GLOBAL 4Q18 Life Sciences: Industry Trends Life Sciences has tended to lag behind other regulated industries in taking advantage of efficiencies available through automation, but that is now changing. Pre-clinical and Clinical Trials Leading biopharma innovators are exploring AI to manage and evaluate data and increase operational efficiency Manufacturing and Distribution Blockchain for securing payments, inventory management; adoption still early among Manufacturers and Distributors Recent track and trace regulations are leading pharma companies to invest in serialization solutions and investigate opportunities to use blockchain Regulatory Considerations Healthcare Providers Major institutions using blockchain for managing and sharing electronic health records Consumer Interactions Growing adoption of wearables to keep track of patient health Research and Development AI being used to automate and improve throughput and accuracy of Discovery and Development
  13. 13. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved 13 GLOBAL 4Q18 Adoption Level Life Sciences: Technology Drivers Clients are investing heavily in improving the efficiency of drug development through the use of several digital enablers. Going Virtual a Reality in Clinical Trials Very Low Low Medium High Very High Adoption Level Digital Supply Networks (DSN) Very Low Low Medium High Very High Very Low Low Medium High Very High Blockchain Technology and Life Sciences Innovation Current AdoptionHistorical Adoption (24-36 months) Very Low Low Medium High Very High Very Low Low Medium High Very High AI in Drug Discovery and Drug Development Regulations Driving Track and Trace Serialization Market Very Low Low Medium High Very High Other Emerging Technologies Source: ISG Research
  14. 14. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved 14 GLOBAL 4Q18 Life Sciences enterprises look to Service Providers for system integrations, best practices, technology skills and strategic relationships. Providers with System Integration and Automation and Robotics Solutions coupled with Cloud Expertise are set to capture significant new revenue in the digital-enabled world. Life Sciences: Service Provider Opportunities Clients aren’t totally moving away from traditional areas, but are looking for more efficient solutions with Pharmacovigilance being an early focus. MORE SPENDING ON R&D IS RESULTING IN GROWING OPPORTUNITIES TO AUTOMATE WITH AI AND RPA $B 2017 70 45 2010 $B R&D spending increased +55%
  15. 15. GLOBAL 4Q18 Agile and DevOps Stanton Jones Research Director and Principal Analyst 4Q18 ISG Index™ Inside Track from
  16. 16. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved 16 GLOBAL 4Q18 Agile and DevOps: What’s Changing? Requires cultural and organizational transformation, but changes are occurring rapidly. Agile • Interaction over process • Working software over comprehensive documentation • Collaboration over contracts • Responds to change DevOps • Combines functions of software development and IT operations to create better applications and systems • Automation can make things faster and more consistent 49% of companies 52% 59% Agree that Agile is part of their company culture Agree their technology platform supports their business needs Agree that they can create new products faster of companies of companies Source: ISG Insights 2018 Agile and DevOps in Enterprise Study, n=322
  17. 17. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved 17 GLOBAL 4Q18 Agile and DevOps: Adoption Trends Enterprise adoption varies by region and industry vertical. Source: ISG Insights 2018 Agile and DevOps in Enterprise Study, n=322 AGILE ENABLES PROVIDERS TO DEPLOY SOFTWARE FASTER BFSI companies value Enterprise Agility. The BFSI sector is not replacing legacy systems but is instead launching new platforms along side them. European companies are lagging in automation adoption and have exhibited organizational resistance to change. American companies have higher levels of automation in their software development lifecycle. ››
  18. 18. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved 18 GLOBAL 4Q18 Agile and DevOps: Service Provider Impact More enterprises are wanting to incorporate Agile and DevOps but are Service Providers ready to meet those needs? Resources don’t have to be co-located. Globally distributed Agile, which is using Agile principles but doing it with resources across different time zones, is growing rapidly, and based on our experience with clients, it works. story pointspods incorporated in contracts ENTERPRISE NEED FOR AGILE AND DEVOPS SERVICE PROVIDER CAPABILITIES Source: ISG Insights 2018 Agile and DevOps in Enterprise Study, n=322
  19. 19. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved 19 GLOBAL 4Q18 4Q 2018 ISG Index – Global Summary and Outlook ● Macro forces are more volatile than a year ago but the demand environment remains quite strong. ● Each region generated highs in Combined Market ACV; path to achieve growth was different for each. ● As-a-Service segment saw record highs in each region for 2018; growth led by Asia Pacific and EMEA. ● In Traditional Sourcing, the Americas saw record-setting highs in 2018 on strength in Applications and BPO; Asia Pacific saw marginal gains with strength in the South Korea/Japan corridor; EMEA fell back with pockets of weakness in the UK, Telco and Energy and the BPO market. ● For the overall As-a-Service market, we forecast a 25% blended growth rate with Public Cloud Infrastructure growing at 42% and SaaS projected up 17%. ● Even with ongoing macro-economic challenges in 2019, digital tailwinds will continue to push the Traditional Sourcing market forward at a 4.5% growth rate. Summary Outlook
  20. 20. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved 20 GLOBAL 4Q18 Your Webcast Screen 1 Click the "Listen by phone“ button. 2 The phone number and passcode will appear, and the web streaming to your computer will be automatically muted. 3 After you dial in, the operator will ask your name and company. 4 Now press *1 to be added to the queue. Ask a Question 4Q 18
  21. 21. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved 21 GLOBAL 4Q18 isg-one.com Learn More Steven Hall President, ISG EMEA and Partner, ISG Digital Services +44 7384 259676 steven.hall@isg-one.com Will Thoretz Americas Media Contact +1 203 517 3119 will.thoretz@isg-one.com Denise Colgan EMEA and AP Media Contact +44 1737 371523 denise.colgan@isg-one.com Esteban Herrera Partner, Global Leader ISG Research +1 972 730 1749 esteban.herrera@isg-one.com Paul Reynolds Partner, Chief Research Officer ISG Momentum +1 508 488 6361 paul.reynolds@isg-one.com Stanton Jones Director, Principal Analyst ISG Research +1 281 795 2636 stanton.jones@isg-one.com
  22. 22. GLOBAL 4Q16 GLOBAL 4Q18 Appendix: Score Card for TCV and Sourcing Standouts by Region FOURTH QUARTER 2018
  23. 23. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved 23 GLOBAL 4Q18 4Q 2018 TCV Scorecard The ISG Index has moved to ACV as the primary measure of the Broader Market. We will continue to provide a high-level TCV view of the market via a Scorecard analysis. *Contracts with TCV ≥ $25M from the ISG Contracts Knowledgebase™ Scorecard 4Q18 4Q Y/Y Full Year Y/Y TCV ($B)* Change TCV ($B)* Change Global Commercial Combined Market $ 30.3 -6% $ 119.3 1% By Type Traditional Sourcing $ 21.2 -18% $ 85.6 -9% As-a-Service $ 9.1 42% $ 33.7 40% ITO $ 12.8 -29% $ 62.0 -6% BPO $ 8.4 5% $ 23.6 -17% IaaS $ 4.3 45% $ 15.8 47% SaaS $ 4.8 40% $ 17.9 34% By Region Americas Commercial $ 16.7 2% $ 61.3 10% EMEA Commercial $ 9.8 -22% $ 44.7 -8% Asia Pacific Commercial $ 3.8 8% $ 13.3 -3%
  24. 24. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved 24 GLOBAL 4Q18 Sourcing Standouts AMERICAS Our Contracts Knowledgebase™ is used to determine placements based on the annual value of commercial contracts awarded in the past 12 months.the ISG15 Providers in alphabetical order; no rankings implied. Revenues sourced from Hoovers and individual company financial fillings. * New to leaderboard since 3Q18. Traditional Sourcing Market EXL FirstSource Solutions Hexaware Birlasoft/KPIT Luxoft Mindtree StarTek Virtusa As-a-Service Market Blackbaud CyrusOne IPSoft LogMeIn Proofpoint * RealPage RingCentral * Traditional Sourcing Market ASGN Incorporated Diebold Nixdorf Genpact Groupe Acticall * InnerWorkings * LTI Mphasis Pitney Bowes TTEC Unisys WEX As-a-Service Market Autodesk * Digital Realty ServiceNow Workday Traditional Sourcing Market Alliance Data Systems Alorica * Cerner Corporation Conduent First Data FIS Global * HCL Technologies OptumInsight Tech Mahindra Total System Services Wipro Worldpay As-a-Service Market Adobe Systems Equinix Iron Mountain Traditional Sourcing Market Accenture BNY Mellon Capgemini CBRE Cognizant DXC Technology IBM Infosys NTT DATA TCS As-a-Service Market Amazon Web Services Google Microsoft Oracle Salesforce The Booming 15The Breakthrough 15The Building 15The Big 15 Co. Revenues > $10 B Co. Revenues < $1 BCo. Revenues $1 - $3 BCo. Revenues $3 - $10 B
  25. 25. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved 25 GLOBAL 4Q18 Sourcing Standouts EMEA Our Contracts Knowledgebase™ is used to determine placements based on the annual value of commercial contracts awarded in the past 12 months.the ISG15 Providers in alphabetical order; no rankings implied. Revenues sourced from Hoovers and individual company financial fillings. * New to leaderboard since 3Q18. Traditional Sourcing Market Allgeier SE Bouvet ASA Comarch Comparex AG Datagroup * Ibermatica SA Luxoft Mindtree NNIT A/S QIWI * Reply SpA SVA System Vertrieb Alexander * Virtusa As-a-Service Market Interxion OVH The Booming 15 Traditional Sourcing Market Alten SA Altran Asseco * Axians Cancom Diebold Nixdorf EVRY ASA GFI Informatique Giesecke & Devrient JLL Mitie * Tieto Unisys Webhelp As-a-Service Market Autodesk * The Breakthrough 15 Traditional Sourcing Market Amdocs * Bechtle CGI Computacenter Econocom HCL Technologies Indra Sistemas Orange Business Services Serco Group SopraSteria Tech Mahindra Wipro As-a-Service Market Adobe Systems Equinix United Internet The Building 15 Traditional Sourcing Market Accenture Atos BT Capgemini CBRE Cognizant DXC Technology IBM Infosys ISS A/S * TCS As-a-Service Market Amazon Web Services Google Microsoft SAP The Big 15 Co. Revenues > $10 B Co. Revenues < $1 BCo. Revenues $1 - $3 BCo. Revenues $3 - $10 B
  26. 26. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved 26 GLOBAL 4Q18 Our Contracts Knowledgebase™ is used to determine placements based on the annual value of commercial contracts awarded in the past 12 months. Sourcing Standouts Asia Pacificthe ISG15 Providers in alphabetical order; no rankings implied. Revenues sourced from Hoovers and individual company financial fillings. * New to leaderboard since 3Q18. Traditional Sourcing Market Aspen Technology Beyondsoft Chinasoft CSG Systems Datacom Fuji Soft HGS * Luxoft Neusoft PLDT Relia Shinsegae I&C * Sichuan Troy Information Tech As-a-Service Market Atlassian * Kingdee The Booming 15 Traditional Sourcing Market Chinasoft Diebold Nixdorf * Digital China Genpact JLL Konica Minolta Nihon Unisys Sumitomo SCSK Sutherland Global Services transcosmos Unisys As-a-Service Market Autodesk PTC Sage * ServiceNow The Breakthrough 15 Traditional Sourcing Market Amdocs CGI First Data Corporation HCL Technologies IT Holdings (TIS) ITOCHU Techno-Solutions JLL * Nomura Research Institute Sabre Samsung SDS Tech Mahindra Telstra Wipro As-a-Service Market Adobe Systems Equinix The Building 15 Traditional Sourcing Market Accenture CBRE Cognizant DXC Technology Hitachi * IBM Infosys NTT Data TCS * As-a-Service Market Alibaba Amazon Web Services China Telecom * Google Microsoft Tencent The Big 15 Co. Revenues > $10 B Co. Revenues < $1 BCo. Revenues $1 - $3 BCo. Revenues $3 - $10 B
  27. 27. ISG Confidential. © 2019 Information Services Group, Inc. All Rights Reserved. Proprietary and Confidential. No part of this document may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval devices or systems, without prior written permission from Information Services Group, Inc. isg-one.com ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; technology strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.

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