[370]114 Selling Uci Final
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The document provides tips and techniques for successful selling, including understanding the customer's needs and wants, focusing the sales presentation on benefits rather than features, handling objections, negotiating, closing the sale, following up with customers, and providing excellent customer service. Key aspects of selling discussed are knowing your product and the customer's value equation, targeting the decision maker, listening to the customer, and always asking for the order.
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This document discusses sales objections and how to handle them effectively. It defines an objection as anything that slows down or stops the buying process. Objections should be viewed as opportunities to provide more information to prospects. The document outlines different types of objections including related to need, price, features, time, and source. It provides techniques for handling objections such as boomerang, chunking, conditional close, and LAARC. After addressing objections, salespeople should use a trial close to determine if further objections exist before proceeding to close the sale. If objections cannot be overcome, the presentation should be focused on key benefits before attempting to close.
, 7 steps of selling
This document outlines the 7 steps of selling: 1) Pre-sale approach with a clean store and smiling staff, 2) Opening the sale with greetings and understanding the customer, 3) Probing the customer with questions, 4) Demonstrating the product with knowledge, 5) Offering alternatives and trials, 6) Handling objections positively, 7) Closing the sale, confirming it, and asking for referrals. The steps emphasize making the customer comfortable, understanding their needs through questioning, demonstrating the right product, addressing any concerns, and ensuring repeat business.
Chapter 5 -Relationshp Building
The document discusses effective communication techniques for salespeople, including using words, body language, visual aids, and listening. It emphasizes the importance of nonverbal communication and outlines factors that can act as barriers to communication like differences in perception and information overload. It also provides tips for maintaining control in a sales presentation through persuasive communication, empathy, feedback, and creating trust with customers.
7 Steps to a Professional Sales Call
The document outlines 7 steps to a professional sales approach: 1) Greet the customer with a smile and introduce yourself, 2) Use the customer's name and make eye contact, 3) Try to be on a first name basis to build rapport, 4) Give genuine compliments, 5) Ask to sit down to take control of the interaction, 6) Engage in small talk to learn about the customer and relax them, 7) Use a needs analysis form to determine what the customer is looking for without selling the same thing to everyone. The goal is to build trust and likeability before presenting the product and making the sale.
Closing the sale
This chapter aims to provide an understanding of closing sales and techniques for doing so successfully. It discusses concepts like obtaining agreement from the customer, timing the close based on customer readiness, looking for buying signals, and performing a trial close. It also covers general rules, specialized closing methods, and how to close in different contexts like business-to-business and retail. The document emphasizes maintaining a positive attitude after failed closes and preparing for future interactions. It stresses that success requires training, experience, and possessing mental characteristics like honesty, responsibility, courage, and enthusiasm.
Chp 10 Strategic Presenting
The document discusses different approaches and techniques for opening a sales presentation. It emphasizes that the approach is an important first step and can determine the success of the overall presentation and sale. Some key points:
- The approach involves meeting, greeting, and building rapport with the potential customer.
- It should place the customer's interests first and avoid losing the sale or damaging the relationship.
- Common approach categories include opening with a statement, demonstration, or question. The situation and customer's needs will influence the best approach.
- Questions can be direct, nondirective, rephrasing, or redirecting. The SPIN technique uses multiple questions without initially mentioning the product.
- It's important
Closing the Sale
This document provides guidance on closing sales, including when to close, techniques for closing, common mistakes to avoid, and what to do if a sale is not made. It recommends closing a minimum of 3 times using techniques like alternative choice, assumptive, compliment, and summary of benefits closes. The document also emphasizes recognizing buying signals, overcoming objections, leaving the door open if a sale is not made, and staying positive.
Chapter 13 Closing the Call
The document discusses various techniques for closing a sale, including reading buying signals, using multiple closes, handling objections, and leaving the door open if a sale is not made. It provides examples of specific closing techniques like alternative choice closes and outlines a process of closing, addressing objections, and closing again if needed using a multiple close sequence. The key is determining when a prospect is ready to buy and having different closing strategies prepared.
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This document discusses sales objections and how to handle them effectively. It defines an objection as anything that slows down or stops the buying process. Objections should be viewed as opportunities to provide more information to prospects. The document outlines different types of objections including related to need, price, features, time, and source. It provides techniques for handling objections such as boomerang, chunking, conditional close, and LAARC. After addressing objections, salespeople should use a trial close to determine if further objections exist before proceeding to close the sale. If objections cannot be overcome, the presentation should be focused on key benefits before attempting to close.
, 7 steps of selling
This document outlines the 7 steps of selling: 1) Pre-sale approach with a clean store and smiling staff, 2) Opening the sale with greetings and understanding the customer, 3) Probing the customer with questions, 4) Demonstrating the product with knowledge, 5) Offering alternatives and trials, 6) Handling objections positively, 7) Closing the sale, confirming it, and asking for referrals. The steps emphasize making the customer comfortable, understanding their needs through questioning, demonstrating the right product, addressing any concerns, and ensuring repeat business.
Chapter 5 -Relationshp Building
The document discusses effective communication techniques for salespeople, including using words, body language, visual aids, and listening. It emphasizes the importance of nonverbal communication and outlines factors that can act as barriers to communication like differences in perception and information overload. It also provides tips for maintaining control in a sales presentation through persuasive communication, empathy, feedback, and creating trust with customers.
7 Steps to a Professional Sales Call
The document outlines 7 steps to a professional sales approach: 1) Greet the customer with a smile and introduce yourself, 2) Use the customer's name and make eye contact, 3) Try to be on a first name basis to build rapport, 4) Give genuine compliments, 5) Ask to sit down to take control of the interaction, 6) Engage in small talk to learn about the customer and relax them, 7) Use a needs analysis form to determine what the customer is looking for without selling the same thing to everyone. The goal is to build trust and likeability before presenting the product and making the sale.
Closing the sale
This chapter aims to provide an understanding of closing sales and techniques for doing so successfully. It discusses concepts like obtaining agreement from the customer, timing the close based on customer readiness, looking for buying signals, and performing a trial close. It also covers general rules, specialized closing methods, and how to close in different contexts like business-to-business and retail. The document emphasizes maintaining a positive attitude after failed closes and preparing for future interactions. It stresses that success requires training, experience, and possessing mental characteristics like honesty, responsibility, courage, and enthusiasm.
Chp 10 Strategic Presenting
The document discusses different approaches and techniques for opening a sales presentation. It emphasizes that the approach is an important first step and can determine the success of the overall presentation and sale. Some key points:
- The approach involves meeting, greeting, and building rapport with the potential customer.
- It should place the customer's interests first and avoid losing the sale or damaging the relationship.
- Common approach categories include opening with a statement, demonstration, or question. The situation and customer's needs will influence the best approach.
- Questions can be direct, nondirective, rephrasing, or redirecting. The SPIN technique uses multiple questions without initially mentioning the product.
- It's important
Closing the Sale
This document provides guidance on closing sales, including when to close, techniques for closing, common mistakes to avoid, and what to do if a sale is not made. It recommends closing a minimum of 3 times using techniques like alternative choice, assumptive, compliment, and summary of benefits closes. The document also emphasizes recognizing buying signals, overcoming objections, leaving the door open if a sale is not made, and staying positive.
Chapter 13 Closing the Call
The document discusses various techniques for closing a sale, including reading buying signals, using multiple closes, handling objections, and leaving the door open if a sale is not made. It provides examples of specific closing techniques like alternative choice closes and outlines a process of closing, addressing objections, and closing again if needed using a multiple close sequence. The key is determining when a prospect is ready to buy and having different closing strategies prepared.
Selling Is An Art Form
The document provides tips and advice for becoming a successful salesperson. It discusses the importance of listening to customers, asking questions to understand needs, translating features into benefits, promptly addressing objections or concerns, identifying closing signals, setting goals and plans, and using different closing techniques. The key habits of top salespeople are asking questions, probing for information, addressing negative attitudes, and identifying closing opportunities. Effective listening, building confidence, using questions, and overcoming objections are also emphasized.
Closing the sale
This document provides tips and techniques for successfully closing sales. It discusses when is the right time to close a sale based on buyer signals. It also covers overcoming objections by using multiple closes and asking questions. Finally, it outlines 12 keys to closing a sale, including being enthusiastic, confirming needs, overcoming objections, summarizing benefits, and asking for the order.
Overcoming objections
The document discusses objections in sales and how to handle them effectively. It defines an objection as a customer concern or question rather than an excuse. Objections are opportunities to provide information and address customer needs. While many salespeople see objections as bad, they are actually good signs that the customer is engaged and giving the salesperson a chance to respond. The document provides tips on distinguishing real from fake objections, techniques for responding like using "feel, felt, found", turning objections into benefits, and common objections and strategies to overcome them like breaking down costs, facilitating decision meetings, building trust with experience and references, and making the decision to hire easy.
Selling Techniques
This document provides techniques for successful selling, including making customers feel important, understanding selling as a process, and building rapport. It discusses branding, the customer cycle, and the sales process. Key selling techniques include call opening, product positioning, handling objections, and using a push or pull strategy. Objection handling involves listening, accepting the objection, committing to resolve it, and taking explicit action. The goal is to help sales representatives strengthen relationships and improve performance.
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The document provides guidance on when and how to close a sale. It advises closing a sale only when the buyer is in the "conviction stage" and ready to buy. It outlines buying signals that indicate readiness, such as repeating questions or asking for pricing. The document also discusses qualities of effective closers, techniques for closing, using visual aids, handling rejections professionally, and learning from successes and failures.
The secret to closing the sale
This document provides techniques for improving sales closing skills. It discusses that enthusiasm, belief in the product, and persistence are key to success. Specific closing techniques include finding the "hot button" benefit for each customer, using suggestive language to imply the purchase decision has been made, inviting customers to "give it a try", and telling relevant stories about how others benefited from the product. Qualifying customers and addressing their fears around purchase decisions are also important. The overall message is that sales is a skill developed through practice of different closing approaches.
Objection Handling in Sales
The document provides tips on overcoming common sales objections by listening to prospects' concerns, validating them, asking follow-up questions, and setting up specific times to follow-up. It discusses strategies like anticipating objections, leveraging social proof, and using the LAER method to build trust and address objections. Finally, it provides examples of handling objections about price, competition, authority to buy, and need/fit and emphasizes treating objections as requests for more information.
Pitch method : SIMAC or persuasive selling format
SIMAC is a pitching method that has proven very successful in commercial and business contexts. The method helps you create a pitch that contains five successive steps :
1- Summarize your Situation;
2- State your Idea;
3- Explain the Mechanism of your idea, how it works;
4- List the Advantages of your idea, its key benefits;
5- Conclude your pitch and define clear next steps.
Seven steps of a sale
Learn how to take a customer from when they enter a store to the point where they have made a purchase and you have even followed up with them.
Four Stages of a Sales Call
The document outlines the 4 stages of a sales call: 1) Preliminaries - brief introductions, 2) Investigating - finding customer needs, 3) Demonstrating Capability - showing how you solve problems, 4) Obtaining Commitment - getting agreement to proceed. Successful sales focus on investigating needs, addressing concerns, summarizing benefits, and proposing the next commitment.
Closing Sales Sample
The document provides tips for closing sales and overcoming objections from customers. It discusses the importance of fully understanding customers' needs and creating excitement for the product or service. It also emphasizes that closers should be confident, believe in what they are selling, and not take rejection personally. Trial close questions are recommended to gauge customer interest and get feedback on minor decisions before fully closing the sale.
IPS Selling Skills Presentation Slideshow
This presentation introduces the basics of needs-based selling processes. If you or your sales team is struggling to achieve your objectives, then this presentation is a must view. For more information contact us at dave.gregory@inspiredperformancesolutions.com
Chp 12 Prospects Objections ppt
The document discusses techniques for handling objections in sales presentations. It defines objections as opposition or resistance to information or requests from the salesperson. It identifies different types of objections like hidden, stalling, no-need, money, product, and source objections.
The document outlines basic points to consider when meeting objections like planning for objections, listening to understand the objection, and determining if it is a practical or psychological objection. It describes techniques for meeting objections such as dodging, rephrasing, postponing, sending objections back, and using a five-question sequence.
If an objection cannot be overcome, alternatives include concentrating on other benefits, admitting the limitation and showing how benefits outweigh it, or closing anyway
20 Best Sales Objections Handling Techniques - Infographic
Having troubles with handling customers objections? Here are 20 Best tips and tricks that will teach you to deal with all types of the customers objections in sales.
Full text article: http://www.logision.com/knowledge/sales-objection-handling
Increase sales with LOGISION! http://www.logision.com/
More business related articles: http://www.logision.com/knowledge
7 Tips on Closing a Sale
The document provides 7 tips for closing a sale: 1) Wait for the customer to respond after making your sales pitch instead of continuing to talk; 2) Know when to end your sales pitch and avoid talking too long; 3) Listen carefully to the customer to understand their needs; 4) Send a thank you card even if the customer declined the sale; 5) Do research on the customer beforehand; 6) Lighten the tone for a moment if needed but get back to business quickly; 7) Be prepared for if the customer says yes or no to the sale.
How to Close a Sale (Without Being Obnoxious)
How does a salesperson ‘ask the customer for the business’ without sounding obnoxious? How does one close the sale without being or feeling like a jerk? How should salespeople conduct themselves at the crucial 'close' stage' of the sale, so that they do not inadvertently end up causing the customer to shut them out?
This post examines the reasons the 'close' often turns into an unpleasant, if not an outright nightmare, situation for both customer and salesperson.
It also suggests how salespeople can effectively close the sale.
Chp 9 Sales Preso Methods ppt
The document discusses various sales presentation methods including memorized, formula, need-satisfaction, and problem-solution approaches. It provides details on when each method is best to use based on factors like knowledge of the customer, sales objective, product type, and complexity of the selling situation. Guidelines are provided for group presentations, negotiating techniques, and selecting the optimal presentation method and approach.
Handling objections
This document provides guidance on handling objections in the sales process. It defines what objections are, when prospects typically object, and the 10 steps of the sales process where objections may arise. It also categorizes six major types of objections (hidden, stalling, no-need, money, product, source) and provides techniques for understanding and responding to each type, including asking questions, rephrasing objections, using third parties, and turning objections into reasons to buy. The overall goal is to help prospects examine reasons for and against the purchase to move them towards a buying decision.
Mastering sales call
The document discusses the key steps in an effective sales process. It outlines seven steps: prospecting, pre-approach, approach, presentation, handling objections, closing, and follow-up. For each step, it provides details on activities like qualifying leads, researching prospects, asking questions to determine needs, presenting product benefits, overcoming objections, gaining commitment from the customer, and following up after the sale. The overall process is presented as a cycle to ensure customer satisfaction and repeat business.
What to do when your customer says no
This document provides tips for handling objections when customers say "no" to sales offers. It advises salespeople to (1) prepare for objections by anticipating declines and crafting responses to common objections, (2) pay heed to every potential objection and have well-thought answers prepared rather than improvising, and (3) ask customers why they declined in order to find avenues to overcome their objections and make the sale. It also recommends improving offers if the initial one is not enough, and being prepared to address money or budget issues with options like payment plans or credit resources.
Selling Techniques
The document provides guidance on planning and executing effective sales techniques. It recommends planning mass awareness programs and one-to-one sales by calculating the number of sessions and households that can be covered each day. It also outlines the components of a successful sales call, including preparation, introduction, discovery, demonstration, convincing the customer, and closing the sale. After-sales activities like updating records and providing customer service are also discussed.
Sales process
This document provides guidance on various steps of the sales process, including prospecting, probing, presenting, handling objections, closing the sale, and following up. It discusses initiating contact with prospects, asking open-ended questions to understand needs, being prepared for sales presentations, recognizing buying signals, seeking references, and focusing on the financial impact of solutions rather than just selling products. The overall process involves qualifying prospects, uncovering needs, presenting proposals, closing agreements, and partnering with customers.
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Selling Is An Art Form
The document provides tips and advice for becoming a successful salesperson. It discusses the importance of listening to customers, asking questions to understand needs, translating features into benefits, promptly addressing objections or concerns, identifying closing signals, setting goals and plans, and using different closing techniques. The key habits of top salespeople are asking questions, probing for information, addressing negative attitudes, and identifying closing opportunities. Effective listening, building confidence, using questions, and overcoming objections are also emphasized.
Closing the sale
This document provides tips and techniques for successfully closing sales. It discusses when is the right time to close a sale based on buyer signals. It also covers overcoming objections by using multiple closes and asking questions. Finally, it outlines 12 keys to closing a sale, including being enthusiastic, confirming needs, overcoming objections, summarizing benefits, and asking for the order.
Overcoming objections
The document discusses objections in sales and how to handle them effectively. It defines an objection as a customer concern or question rather than an excuse. Objections are opportunities to provide information and address customer needs. While many salespeople see objections as bad, they are actually good signs that the customer is engaged and giving the salesperson a chance to respond. The document provides tips on distinguishing real from fake objections, techniques for responding like using "feel, felt, found", turning objections into benefits, and common objections and strategies to overcome them like breaking down costs, facilitating decision meetings, building trust with experience and references, and making the decision to hire easy.
Selling Techniques
This document provides techniques for successful selling, including making customers feel important, understanding selling as a process, and building rapport. It discusses branding, the customer cycle, and the sales process. Key selling techniques include call opening, product positioning, handling objections, and using a push or pull strategy. Objection handling involves listening, accepting the objection, committing to resolve it, and taking explicit action. The goal is to help sales representatives strengthen relationships and improve performance.
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The document provides guidance on when and how to close a sale. It advises closing a sale only when the buyer is in the "conviction stage" and ready to buy. It outlines buying signals that indicate readiness, such as repeating questions or asking for pricing. The document also discusses qualities of effective closers, techniques for closing, using visual aids, handling rejections professionally, and learning from successes and failures.
The secret to closing the sale
This document provides techniques for improving sales closing skills. It discusses that enthusiasm, belief in the product, and persistence are key to success. Specific closing techniques include finding the "hot button" benefit for each customer, using suggestive language to imply the purchase decision has been made, inviting customers to "give it a try", and telling relevant stories about how others benefited from the product. Qualifying customers and addressing their fears around purchase decisions are also important. The overall message is that sales is a skill developed through practice of different closing approaches.
Objection Handling in Sales
The document provides tips on overcoming common sales objections by listening to prospects' concerns, validating them, asking follow-up questions, and setting up specific times to follow-up. It discusses strategies like anticipating objections, leveraging social proof, and using the LAER method to build trust and address objections. Finally, it provides examples of handling objections about price, competition, authority to buy, and need/fit and emphasizes treating objections as requests for more information.
Pitch method : SIMAC or persuasive selling format
SIMAC is a pitching method that has proven very successful in commercial and business contexts. The method helps you create a pitch that contains five successive steps :
1- Summarize your Situation;
2- State your Idea;
3- Explain the Mechanism of your idea, how it works;
4- List the Advantages of your idea, its key benefits;
5- Conclude your pitch and define clear next steps.
Seven steps of a sale
Learn how to take a customer from when they enter a store to the point where they have made a purchase and you have even followed up with them.
Four Stages of a Sales Call
The document outlines the 4 stages of a sales call: 1) Preliminaries - brief introductions, 2) Investigating - finding customer needs, 3) Demonstrating Capability - showing how you solve problems, 4) Obtaining Commitment - getting agreement to proceed. Successful sales focus on investigating needs, addressing concerns, summarizing benefits, and proposing the next commitment.
Closing Sales Sample
The document provides tips for closing sales and overcoming objections from customers. It discusses the importance of fully understanding customers' needs and creating excitement for the product or service. It also emphasizes that closers should be confident, believe in what they are selling, and not take rejection personally. Trial close questions are recommended to gauge customer interest and get feedback on minor decisions before fully closing the sale.
IPS Selling Skills Presentation Slideshow
This presentation introduces the basics of needs-based selling processes. If you or your sales team is struggling to achieve your objectives, then this presentation is a must view. For more information contact us at dave.gregory@inspiredperformancesolutions.com
Chp 12 Prospects Objections ppt
The document discusses techniques for handling objections in sales presentations. It defines objections as opposition or resistance to information or requests from the salesperson. It identifies different types of objections like hidden, stalling, no-need, money, product, and source objections.
The document outlines basic points to consider when meeting objections like planning for objections, listening to understand the objection, and determining if it is a practical or psychological objection. It describes techniques for meeting objections such as dodging, rephrasing, postponing, sending objections back, and using a five-question sequence.
If an objection cannot be overcome, alternatives include concentrating on other benefits, admitting the limitation and showing how benefits outweigh it, or closing anyway
20 Best Sales Objections Handling Techniques - Infographic
Having troubles with handling customers objections? Here are 20 Best tips and tricks that will teach you to deal with all types of the customers objections in sales.
Full text article: http://www.logision.com/knowledge/sales-objection-handling
Increase sales with LOGISION! http://www.logision.com/
More business related articles: http://www.logision.com/knowledge
7 Tips on Closing a Sale
The document provides 7 tips for closing a sale: 1) Wait for the customer to respond after making your sales pitch instead of continuing to talk; 2) Know when to end your sales pitch and avoid talking too long; 3) Listen carefully to the customer to understand their needs; 4) Send a thank you card even if the customer declined the sale; 5) Do research on the customer beforehand; 6) Lighten the tone for a moment if needed but get back to business quickly; 7) Be prepared for if the customer says yes or no to the sale.
How to Close a Sale (Without Being Obnoxious)
How does a salesperson ‘ask the customer for the business’ without sounding obnoxious? How does one close the sale without being or feeling like a jerk? How should salespeople conduct themselves at the crucial 'close' stage' of the sale, so that they do not inadvertently end up causing the customer to shut them out?
This post examines the reasons the 'close' often turns into an unpleasant, if not an outright nightmare, situation for both customer and salesperson.
It also suggests how salespeople can effectively close the sale.
Chp 9 Sales Preso Methods ppt
The document discusses various sales presentation methods including memorized, formula, need-satisfaction, and problem-solution approaches. It provides details on when each method is best to use based on factors like knowledge of the customer, sales objective, product type, and complexity of the selling situation. Guidelines are provided for group presentations, negotiating techniques, and selecting the optimal presentation method and approach.
Handling objections
This document provides guidance on handling objections in the sales process. It defines what objections are, when prospects typically object, and the 10 steps of the sales process where objections may arise. It also categorizes six major types of objections (hidden, stalling, no-need, money, product, source) and provides techniques for understanding and responding to each type, including asking questions, rephrasing objections, using third parties, and turning objections into reasons to buy. The overall goal is to help prospects examine reasons for and against the purchase to move them towards a buying decision.
Mastering sales call
The document discusses the key steps in an effective sales process. It outlines seven steps: prospecting, pre-approach, approach, presentation, handling objections, closing, and follow-up. For each step, it provides details on activities like qualifying leads, researching prospects, asking questions to determine needs, presenting product benefits, overcoming objections, gaining commitment from the customer, and following up after the sale. The overall process is presented as a cycle to ensure customer satisfaction and repeat business.
What to do when your customer says no
This document provides tips for handling objections when customers say "no" to sales offers. It advises salespeople to (1) prepare for objections by anticipating declines and crafting responses to common objections, (2) pay heed to every potential objection and have well-thought answers prepared rather than improvising, and (3) ask customers why they declined in order to find avenues to overcome their objections and make the sale. It also recommends improving offers if the initial one is not enough, and being prepared to address money or budget issues with options like payment plans or credit resources.
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20 Best Sales Objections Handling Techniques - Infographic
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This document provides guidance on various steps of the sales process, including prospecting, probing, presenting, handling objections, closing the sale, and following up. It discusses initiating contact with prospects, asking open-ended questions to understand needs, being prepared for sales presentations, recognizing buying signals, seeking references, and focusing on the financial impact of solutions rather than just selling products. The overall process involves qualifying prospects, uncovering needs, presenting proposals, closing agreements, and partnering with customers.
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[370]114 Selling Uci Final
- 1. Selling Techniques Making It Happen! Bill Morland Orange County SCORE
- 2. Individual Purchase Process Love Consideration Shopping Intention Buying Awareness
- 7. The Value Equation Value = Benefit/Cost
Editor's Notes
- Three kinds of people: make happen, watch happen, what happened?? Sales is making it happen! Everyone is a salesperson —dating, getting a job, getting your son to clean his room, etc. Wouldn’t be here with out being able to sell. Everyone can sell—difference is motivation . Sometimes you don’t want to. Talk about Selling—3 biggest mistakes; do nothing else but these and you can sell. Ask questions--- Burning questions??? Surve y-how many are retail ie selling shoes at Nordstrom? How many retail –business to business ie copy machines ? How many wholesale ie beauty supply distributor? How many OEM ie sell lumber to home builders.