3.5 Ellen Howard Cooper

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This document discusses strategies for preventing homelessness in New York City. It recommends targeting prevention services to communities that contribute disproportionately to shelter entry. Data on past shelter users can help identify at-risk families for outreach. The city purchased data on buildings at risk of foreclosure to provide assistance to tenants. Tracking which households receive services versus those who enter shelters, and comparing served versus unserved communities, can show the impact of prevention strategies. Evaluations with random assignment can also assess causal effects, though results may be controversial and take time.

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1 Homelessness Prevention In New York City NAEH Conference, July 14 2011

2 How do we target services? Put services in the highest risk communities. One quarter of NYC’s communities contribute over 60% of all shelter entrants

4 How do we target services? L L L L L L L L Outreach to families who are most likely to end up in shelter.

5 Planning How do we target services? Public awareness campaign with placements in high-demand communities Developed screening and referral service through 311 Calls transferred to Homebase doubled

6 How do we target services? Targeting Tenants Affected by Foreclosure DHS purchased proprietary data in order to map buildings at risk of foreclosure Programs hired staff with foreclosure expertise to: ,[object Object]

Provide advice and assistance with tenancy rights, benefits, utilities, and relocation,[object Object]

Use data for continuous quality improvement,[object Object]

9 How do we allocate prevention resources?

10 How do we allocate prevention resources? Cost Per 90 Day Diversion: HRA = $600 Hombase = $3,000

11 How do we allocate prevention resources?

12 Planning How do we allocate prevention resources? Lessons: ,[object Object]

You can offer a universal service without “wasting” resources on low-risk households

Incentivize providers to achieve outcomes ,[object Object]

14 How do we know our strategy is working? Compare communities served to communities not served by prevention to determine program impact

Workshop B - Let's think in terms of behaviour: What changes do we want to see? Participants will be shown how the Behavioural Insights Team approach projects in terms of targeting specific behaviours to change. Participants will then work together to do just this for the Realising the Value programme, thinking about what changes they would like to see amongst people, patients and practitioners. This will help form outcome measures for the RtV programme and will give participants a new way of thinking about making tangible change happen in their own organisations.

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Workshop D - How does the system support communities/individuals and how could it do it better? The levers and drivers that national bodies put in place and how these are used locally have a significant impact on working in partnership with communities and patients. These levers and drivers include regulation, targets, outcomes measures, financial flows, annual contracting cycles, clinical standards, workforce training and revalidation etc. This workshop will draw upon your experience and evidence to address two questions: How these levers and drivers get in the way of working in partnership with patients and communities? What is the best blend of approaches to support commissioners and providers locally to harness the energy of patients and communities

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Deven Ghelani and Zoe Charlesworth, Policy in Practice, discuss how local authorities can spend their DHP budgets most effectively, to ensure people who need the support the most receive it. View these slides to learn: 1. How DHP money is spent nationwide and why underspends occur 2. How to identify individual households most in need and what support they need 3. How to know if your DHP support is reaching the right people 4. Where to target your DHP engagement campaigns Central government has increased the DHP budget by £35m in 2017-2018 to help with the transition of welfare reforms and it is important that the increased funding is made available to those who need it most. Whilst some assessments of the impact of reforms have taken place, DWP advise local authorities to carry out more detailed work to identify those most in need of discretionary support. "You may want to profile your caseload to identify certain groups among those potentially affected by the changes, and establish the level of demand among those groups. Although DWP has already carried out various Equality Impact Assessments in relation to HB reform you may want to carry out a more detailed assessment for your area." Discretionary Housing Payments Guidance Manual, DWP, Dec 2016 Policy in Practice has helped local authorities identify individual households most at risk from aggregate and cumulative welfare reforms so that support programmes can be targeted where they are most needed. This webinar was held on Wednesday 1 March 2017 at 10:30 View YouTube recording here https://youtu.be/sjNreOrBMWc

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1. 1 Homelessness Prevention In New York City NAEH Conference, July 14 2011

2. 2 How do we target services? Put services in the highest risk communities. One quarter of NYC’s communities contribute over 60% of all shelter entrants

3. 3 How do we target services? HomeBase Shelter Profile Provide services to families who have similar characteristics to families who enter shelter.

4. 4 How do we target services? L L L L L L L L Outreach to families who are most likely to end up in shelter.

5. 5 Planning How do we target services? Public awareness campaign with placements in high-demand communities Developed screening and referral service through 311 Calls transferred to Homebase doubled

8. Make data useful for practitioners

10. 9 How do we allocate prevention resources?

11. 10 How do we allocate prevention resources? Cost Per 90 Day Diversion: HRA = $600 Hombase = $3,000

12. 11 How do we allocate prevention resources?

13.

14. You can offer a universal service without “wasting” resources on low-risk households

15. Leverage TANF and mainstream resources

16.

17. 14 How do we know our strategy is working? Compare communities served to communities not served by prevention to determine program impact

18. 15 Planning How do we know our strategy is working?

19. 16 Planning How do we know our strategy is working? Commission evaluations to find a causal relationship between prevention and shelter entry.

20.

21. Results take time

22. Be realistic about the impacts

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3.5 Ellen Howard Cooper