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National Body for Home Improvement Agencies
Improving Delivery of the Disabled Facilities Grant
Changing DFG
June 2017
“The sum of the expertise
of the people in the
audience is greater than
the sum of the expertise of
the people on the stage”
Dave Winer
Content
• What is DFG?
• What’s changing
• What DFG should be
Nearly 30 years of DFG
GRANT
Give Money
Mandatory
DISABLED
Condition that limits senses,
movements or activities
FACILITIES
Features that allow you to do
something
Typical DFG Process
Person
contacts
Social
Services
Occupational
Therapist
makes
assessment
Home
Improvement
Agency helps
with
application
Local
Authority
approves
Grant
Contractor
carries out
works
What is the minimum value for a valid DFG application?
A. £30,000 B. £nil
C. £1,000 D. £250
How many DFGs can 1 person can have?
A. 1 B. 2
C. 5 D. Unlimited
Who can’t apply for a DFG?
A. A Private Tenant B. An Owner Occupier
C. A Council Tenant D. A Housing Association Tenant
How long can a LA delay payment for a valid application?
A. 24 Months B. 18 Months
C. 12 Months D. 6 Months
Which is NOT required for a valid DFG Application?
A. Builders’ Estimates B. Owner or Tenant Certificate
C. Details of the Adaptations D. An OT Assessment
Which service/charge is NOT covered by a DFG?
A. Obtaining Estimates B. Warranty
C. Help Filling in Forms D. Financial Advice
Access to which room is NOT a ‘purpose’ of DFG?
A. Bathroom B. Kitchen
C. Dining Room D. Living Room
Which is NOT considered by the DFG Means Test?
A. Child Care Costs B. Student Travel
C. Student Books & Equipment D. Mortgage Payments
How long must you intend to remain living in the property?
A. 5 Years B. 7 Years
C. 3 Years D. 1 Year
What’s the shortest time taken to process a DFG?
A. One Day B. One Week
C. One Month D. One Year
Changing Times
DFG Funding
District Council
County Council
(Better Care Fund) 1990 - 2014NOW
Funding v Regulation
“From 2008-09 the scope for use of DFG funding will be widened ... to support any local
authority expenditure incurred under the Regulatory Reform (Housing Assistance) (England
and Wales) Order 2002 (RRO). This will enable authorities to use specific DFG funding for
wider purposes, which may be more appropriate for individuals than current DFG
arrangements allow. Creating greater flexibility will allow the DFG to be used for associated
purposes, such as moving home, where this is a more appropriate solution, or funding
could be pooled to purchase portable extensions which are suitable for re-use, through
improved procurement models.”
RRO Examples
• Revise / remove means testing
• Top-up grants over £30k
• Hospital discharge adaptations
• Preventative adaptations – e.g. for dementia
• Repair / remove hazards
• Adaptations on prescription
• Pooled funding for minor/major adaptations
• Help and support to move home
Use of RRO Policies
No Policy Has Policy
• Since 2008 LAs have been
able to develop their own
policy to improve the delivery
of DFG
• 47% of Local authorities do
NOT use a RRO policy for
adaptations
DFG Spend Under RRO
DFG RRO
• Amount of DFG allocation
spent on RRO initiatives in
2016
Use of ‘Prescribed Form’
Prescribed Form Bespoke Form
• Since 2008 LAs have been
able to develop their own
more ‘user-friendly’ and less
bureaucratic forms
• 45% of Local authorities still
use the ‘prescribed form’
DFG Processing Times (2016)
0
5
10
15
20
25
NumberofLocalAuthorities
Days from Receipt of Referral to Completion
Inspiring Change
Barriers to
Change
• Permission or Efficacy?
DFG
Lone Wolves
Build change by expertise and information – through
advocacy, oversight, contributing to committees,
public comments and other forms of consultation
Organisers
Build change by growing leaders – identifying, recruiting
and supporting future leaders in a distributed network:
building a community and protecting its strength
Mobilisers
Build change by mobilising people – being able to
call on large numbers of people to contribute,
engage in and take action
REBEL
Troublemakers v Rebels
Troublemaker Rebel
Complain Create
Me-focussed Mission-focused
Anger Passion
Pessimist Optimist
Energy-sapping Energy-generating
Alienate Attract
Problems Possibilities
Alone Together
Foundations Workplan 17/18
All Ships Rise
DFG
CHAMPIONS
ROADSHOWS
• www.facebook.com/
groups/dfgchampions
Consultation on the 10 Quality Statements
10. Value for money
• Local Authorities provide value for money home adaptations
• Regular review of specifications
• Efficient procurement through frameworks / tender portals
• Engagement with the supply chain
• Management of contractors
• Aspirational design / client choice
• Recycling
9. Housing Options
• Disabled people will be supported to move home if they want
to.
• Housing options advice
• Register of adapted properties (across tenures)
• Support to move home available
• Accessible/adapted new build
8. Tenure neutral approach
• Disabled people can access assistance with adaptations
regardless of their tenure
• Protocols in place with housing associations
• Equivalent procedures for retained council housing
• Awareness raising with private landlords
7. Assistance Policy
• Local Authorities have a policy in place that allows DFG
funding to meet local needs
• Current Housing Assistance / RRO policy that addresses:
• Works costing more than £30k
• Use of the test of resources
• Appeals process (not fettering discretion)
• Appropriate (minimal) bureaucracy
• Review process
6. Timescales
• Disabled people know from the outset how long an adaptation
is likely to take to complete
• Timescales are published as part of service standards
• Timescales are monitored and reported
• Prioritisation is used where appropriate
• NHS Number is logged against all cases
• Benchmarking with other areas
5. Staffing
• Local Authorities deploy staff to deliver efficiently and
effectively
• Single person responsible for customer journey
• Co-location of staff (OT, caseworkers, technical officers)
• Trusted assessors
• Disabled staff
4. Combined services
• Disabled people do not have to search out other services
• Single holistic assessment
• Home adaptations are delivered collaboratively with other
complementary services including:
• Equipment and minor adaptations
• Handyperson services
• Repairs and affordable warmth
• Home from hospital
• Telecare and assistive technology, etc…
• Includes support for ‘self-funders’
3. Public information
• Disabled people know where to go for help and support with
home adaptations
• Availability of assistance and support is publicised
• Good quality public information is designed in consultation with
disabled people
• GPs and community health workers are trained
• Initial point(s) of contact are well known, and include triage and
signposting
#DFGChampions
2. Co-production
• Disabled people are involved in the design of adaptation
services
• Service users are involved in reviewing and improving delivery of
services
• Could be as part of an advisory group / user board
• Satisfaction surveys and feedback are monitored and used to
improve delivery
1. Commissioning
• Local Authorities understand the needs in their area and hold
a joint commitment to meeting them.
• JSNA or other needs analysis
• Representation at Health & Wellbeing Board or a subcommittee
• Senior officer commitment
• Concordat between Districts and Counties
• Funding allocated in accordance with need
• Memorandum of Understanding on housing and health
Paul Smith | Director of Foundations
pauls@foundations.uk.com

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Changing DFG - RCOT Conference 2017

  • 1. National Body for Home Improvement Agencies Improving Delivery of the Disabled Facilities Grant Changing DFG June 2017
  • 2. “The sum of the expertise of the people in the audience is greater than the sum of the expertise of the people on the stage” Dave Winer
  • 3. Content • What is DFG? • What’s changing • What DFG should be
  • 5. GRANT Give Money Mandatory DISABLED Condition that limits senses, movements or activities FACILITIES Features that allow you to do something
  • 6.
  • 7. Typical DFG Process Person contacts Social Services Occupational Therapist makes assessment Home Improvement Agency helps with application Local Authority approves Grant Contractor carries out works
  • 8.
  • 9. What is the minimum value for a valid DFG application? A. £30,000 B. £nil C. £1,000 D. £250
  • 10. How many DFGs can 1 person can have? A. 1 B. 2 C. 5 D. Unlimited
  • 11. Who can’t apply for a DFG? A. A Private Tenant B. An Owner Occupier C. A Council Tenant D. A Housing Association Tenant
  • 12. How long can a LA delay payment for a valid application? A. 24 Months B. 18 Months C. 12 Months D. 6 Months
  • 13. Which is NOT required for a valid DFG Application? A. Builders’ Estimates B. Owner or Tenant Certificate C. Details of the Adaptations D. An OT Assessment
  • 14. Which service/charge is NOT covered by a DFG? A. Obtaining Estimates B. Warranty C. Help Filling in Forms D. Financial Advice
  • 15. Access to which room is NOT a ‘purpose’ of DFG? A. Bathroom B. Kitchen C. Dining Room D. Living Room
  • 16. Which is NOT considered by the DFG Means Test? A. Child Care Costs B. Student Travel C. Student Books & Equipment D. Mortgage Payments
  • 17. How long must you intend to remain living in the property? A. 5 Years B. 7 Years C. 3 Years D. 1 Year
  • 18. What’s the shortest time taken to process a DFG? A. One Day B. One Week C. One Month D. One Year
  • 19.
  • 21. DFG Funding District Council County Council (Better Care Fund) 1990 - 2014NOW
  • 22. Funding v Regulation “From 2008-09 the scope for use of DFG funding will be widened ... to support any local authority expenditure incurred under the Regulatory Reform (Housing Assistance) (England and Wales) Order 2002 (RRO). This will enable authorities to use specific DFG funding for wider purposes, which may be more appropriate for individuals than current DFG arrangements allow. Creating greater flexibility will allow the DFG to be used for associated purposes, such as moving home, where this is a more appropriate solution, or funding could be pooled to purchase portable extensions which are suitable for re-use, through improved procurement models.”
  • 23. RRO Examples • Revise / remove means testing • Top-up grants over £30k • Hospital discharge adaptations • Preventative adaptations – e.g. for dementia • Repair / remove hazards • Adaptations on prescription • Pooled funding for minor/major adaptations • Help and support to move home
  • 24. Use of RRO Policies No Policy Has Policy • Since 2008 LAs have been able to develop their own policy to improve the delivery of DFG • 47% of Local authorities do NOT use a RRO policy for adaptations
  • 25. DFG Spend Under RRO DFG RRO • Amount of DFG allocation spent on RRO initiatives in 2016
  • 26. Use of ‘Prescribed Form’ Prescribed Form Bespoke Form • Since 2008 LAs have been able to develop their own more ‘user-friendly’ and less bureaucratic forms • 45% of Local authorities still use the ‘prescribed form’
  • 27. DFG Processing Times (2016) 0 5 10 15 20 25 NumberofLocalAuthorities Days from Receipt of Referral to Completion
  • 30. Lone Wolves Build change by expertise and information – through advocacy, oversight, contributing to committees, public comments and other forms of consultation Organisers Build change by growing leaders – identifying, recruiting and supporting future leaders in a distributed network: building a community and protecting its strength Mobilisers Build change by mobilising people – being able to call on large numbers of people to contribute, engage in and take action
  • 31. REBEL
  • 32. Troublemakers v Rebels Troublemaker Rebel Complain Create Me-focussed Mission-focused Anger Passion Pessimist Optimist Energy-sapping Energy-generating Alienate Attract Problems Possibilities Alone Together
  • 35. Consultation on the 10 Quality Statements
  • 36.
  • 37. 10. Value for money • Local Authorities provide value for money home adaptations • Regular review of specifications • Efficient procurement through frameworks / tender portals • Engagement with the supply chain • Management of contractors • Aspirational design / client choice • Recycling
  • 38. 9. Housing Options • Disabled people will be supported to move home if they want to. • Housing options advice • Register of adapted properties (across tenures) • Support to move home available • Accessible/adapted new build
  • 39. 8. Tenure neutral approach • Disabled people can access assistance with adaptations regardless of their tenure • Protocols in place with housing associations • Equivalent procedures for retained council housing • Awareness raising with private landlords
  • 40. 7. Assistance Policy • Local Authorities have a policy in place that allows DFG funding to meet local needs • Current Housing Assistance / RRO policy that addresses: • Works costing more than £30k • Use of the test of resources • Appeals process (not fettering discretion) • Appropriate (minimal) bureaucracy • Review process
  • 41. 6. Timescales • Disabled people know from the outset how long an adaptation is likely to take to complete • Timescales are published as part of service standards • Timescales are monitored and reported • Prioritisation is used where appropriate • NHS Number is logged against all cases • Benchmarking with other areas
  • 42. 5. Staffing • Local Authorities deploy staff to deliver efficiently and effectively • Single person responsible for customer journey • Co-location of staff (OT, caseworkers, technical officers) • Trusted assessors • Disabled staff
  • 43. 4. Combined services • Disabled people do not have to search out other services • Single holistic assessment • Home adaptations are delivered collaboratively with other complementary services including: • Equipment and minor adaptations • Handyperson services • Repairs and affordable warmth • Home from hospital • Telecare and assistive technology, etc… • Includes support for ‘self-funders’
  • 44. 3. Public information • Disabled people know where to go for help and support with home adaptations • Availability of assistance and support is publicised • Good quality public information is designed in consultation with disabled people • GPs and community health workers are trained • Initial point(s) of contact are well known, and include triage and signposting #DFGChampions
  • 45. 2. Co-production • Disabled people are involved in the design of adaptation services • Service users are involved in reviewing and improving delivery of services • Could be as part of an advisory group / user board • Satisfaction surveys and feedback are monitored and used to improve delivery
  • 46. 1. Commissioning • Local Authorities understand the needs in their area and hold a joint commitment to meeting them. • JSNA or other needs analysis • Representation at Health & Wellbeing Board or a subcommittee • Senior officer commitment • Concordat between Districts and Counties • Funding allocated in accordance with need • Memorandum of Understanding on housing and health
  • 47. Paul Smith | Director of Foundations pauls@foundations.uk.com

Editor's Notes

  1. There is no minimum value for a DFG in the legislation but you can have a nil grant which logs any contribution against future applications(B) £30,000 is the maximum value £1,000 is usually used as a minimum value because equipment and minor adaptations are usually paid for by social services One LA uses £250 as a minimum – endorsed by the local government ombudsman. If the person isn’t eligible for a DFG then social services will fund up to £1,000 for minor adaptations
  2. No limit on the number of DFGs a person can have – so long as they meet the criteria at the point of application
  3. Council Tenants aren’t allowed to apply for a DFG, although their local authority should have an equivalent way of providing adaptations funded from their housing revenue account
  4. An LA has 6 months to approve a valid application. They can also defer payment but not for any longer than 12 months from the date of the application (C)
  5. D. An OT Assessment is not specified in the legislation. For District Councils there is a requirement to ‘consult’ social services
  6. The Housing Renewal Grants (Services and Charges) Order 1996 Includes (a)confirmation, if sought by the local authority, that the applicant has an owner’s interest, (b)technical and structural surveys, (c)design and preparation of plans and drawings, (d)preparation of schedules of relevant works, (e)assistance in completing forms, (f)advice on financing the costs of the relevant works which are not met by grant; (g)applications for building regulations approval (including application fee and preparation of related documents), (h)applications for planning permission (including application fee and preparation of related documents), (i)applications for listed building consent (including application fee and preparation of related documents), (j)applications for conservation area consent (including application fee and preparation of related documents), (k)obtaining of estimates, (l)advice on contracts, (m)consideration of tenders, (n)supervision of the relevant works, (o)disconnection and reconnection of electricity, gas, water or drainage utilities where this is necessitated by the relevant works, and (p)payment of contractors. The 2006 guidance does, however, stress that where major items of equipment have been installed, arrangements for servicing and repairs should be made at the time of installation and the costs factored into the grant payable
  7. “facilitating access by the disabled occupant to a room used or usable as the principal family room” – which would usually be the living room
  8. If you’ve got the appropriate systems in place it should be possible to process a DFG in a day