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- 1. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Technology Services Dionne Morgan / February 28, 2013
- 2. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.2 The HP strategy Software: Best-in-class software to expand, optimize, and manage the core Services: Services that add value to the core Solutions: Customer-centric solutions that make it all work Infrastructure: World’s largest provider of information technology systems and infrastructure Expand the core Add value to the core Make it work The core
- 3. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.3 Customer IT challenges • Rigid infrastructure • Old applications • Security threats • Information explosion • Custom-built stacks • Shrinking budgets
- 4. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.4 Customer technology initiatives Alignment of IT to business Converged infrastructure Virtualization Big data Mobility Cloud computing Drive business value from IT Make converged cloud real Build data centers of the future Reduce IT sprawl, simplify IT management, enhance business continuity Generate timely information with value for business Drive competitive advantage with redefined productivity ObjectiveTechnology initiative
- 5. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.5 The know-how to make technology work for you HP Technology Services Alignment of IT to business Converged infrastructure Virtualization Big data Mobility Cloud computing Technology initiative Infrastructure domains Server Storage Network Facilities
- 6. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.6 Building the data center of the future HP Converged Infrastructure Services • HP Proactive Care • HP Foundation Care • HP Datacenter Care • Server/Storage/Software Operation • CI, DC Transformation Experience Workshops • Business Case, Discovery, Roadmap Services • IT infrastructure, Facilities Strategy Services • Data Center Protection Services • Infrastructure Optimization • Assessments • Technical Training • Resource and Technical Assistance • IT Infrastructure, Facility Design Services • UNIX/Linux/Mainframe/MS Migration Planning • Application Infrastructure (SAP, Microsoft, etc.) Design • Data Center Management Design • IT Infrastructure Deployment, Integration Services • Data Center Build Services • UNIX/Linux/Mainframe Migrations • Technical Training Services
- 7. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.7 HP Cloud Services Services to make cloud computing real • HP Datacenter Care • HP Proactive Care • Service management training delivery • HP Enterprise Cloud Services (ES) • Converged Cloud Workshop • Cloud Business Case Service • Cloud Future Definition Service • Cloud Gap Analysis • HP Datacenter Care• Infrastructure Optimization • Assessments • HP Datacenter Care • Technical Training • Resource and Technical Assistance • Cloud Design Service • Cloud-Enabling IT Infrastructure (DC, Storage, Network Cloud Design Services) • HP Datacenter Care • Cloud Protection Design • CloudStart • HP Datacenter Care • Cloud Protection Implementation, and Foundation Service • CloudSystem Enablement Services
- 8. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.8 Services to streamline management of infrastructure—from physical to virtual HP Virtualization Services • HP Proactive Care • HP Proactive Select • HP Datacenter Care • Server/Storage/Software Operation • Virtualization Strategy • Education Strategy Consulting • Infrastructure Optimization • Assessments • Technical Training • Resource and Technical Assistance • Virtualization Assessment – Technical, ROI • Virtualization & Management Design Service • Storage Modernization Service • Insight Capacity Advisor Virtualization • Management of Change • Factory Express Integration and Enablement Services • Onsite Startup Service for: Insight Control Environment, 3PAR
- 9. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.9 Server, storage, network, facilities Infrastructure domain approach Infrastructure domains Server Storage Network Facilities
- 10. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.10 Services for every customer need HP Server Services • HP Datacenter Care • HP Proactive Care • HP Foundation Care • Server/Storage/Software Operation • Infrastructure Optimization • Technical Assessments • Technical Training • Resource and Technical Assistance • Platform Migration Assessment • ITI Migration & Upgrade • ITI Management & Automation • ITI Virtualization Service • Implementation Service for VirtualSystem • Management of Change • Migration Implementation Service • Factory Express Integration and Enablement Services • Platform Advisory Workshop • ITI Discovery Service • Education Strategy Consulting • IT Infrastructure Strategy
- 11. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.11 Our people HP Server Services Connect with HP experts like Charles Quesada http://h30406.www3.hp.com/campaigns/2010 /humanity/experts/quesada.php Collaborative approach Our server services, based on our best practices, deliver technology that speeds time to market, keeps critical systems up and running, and enhances IT service levels. What we know Our expertise includes reactive, proactive, multivendor, lifecycle, and consultation services for all servers in converged, virtualized, and cloud-based environments, helping clients better leverage their server investments.
- 12. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.12 Accelerating time to results HP Storage Services • HP Datacenter Care • HP Proactive Care • HP Foundation Care • HP Storage/Server/Software Operations • HP Storage Efficiency Analysis (SEA) • HP Storage Impact Analysis (SIA) • HP Backup Recovery Efficiency Analysis (BEA) • HP Backup Recovery Impact Analysis (BIA) • HP Infrastructure Optimization • HP Assessments • HP Technical Training • HP Resource and Technical Assistance • HP Storage Modernization • HP Backup Recovery Modernization • HP Storage Modernization for Cloud • HP Storage Cloud Design • HP Storage Installation/Install and Startup • HP Custom Implementations • HP Storage and Data Migration • HP Storage and Data Residency
- 13. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.13 Our people HP Storage Services Connect with HP experts like Bradley Mearns http://h30406.www3.hp.com/campaigns/2010 /humanity/experts/mearns.php Comprehensive approach We work hand-in-hand with clients to transform storage and data management—from strategy and alignment to design, and through implementation and support. What we know Our expertise includes architectural frameworks, methodologies, and tools. Experienced with SAN optimization; scale-out storage (NAS/iSCSI) efficiency; data backup, recovery and archiving, deduplication, data migrations, and tiering for hp storage—i.e., 3PAR StoreServ, StoreVirtual, StoreOnce, and StoreAll.
- 14. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.14 Simplified, secure, optimized, available network HP Network Services • HP Foundation Care • HP Proactive Care • HP Datacenter Care • Software-Defined Networking Strategy Services • IPv6 Strategy Services • Network Strategy Services • Network Infrastructure Optimization Assessments• Network Cloud Performance Assurance • Network Cloud Optimization Services • IPv6 Design Services • DC, WAN, and LAN Optimization Services • FlexNetwork Design Services • IPv6 Implementation Services • Network Protection Services • FlexNetwork Implementation Services • FlexNetwork Lifecycle Event Services
- 15. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.15 Our people HP Network Services Integrated approach Our consultants have a thorough understanding of both the technology and business aspects of building a connected enterprise. Expertise spanning the IT solution lifecycle We can help you transform, simplify, optimize, and secure your network to achieve the agility and availability required to enable today’s business demands and mega IT trends, such as cloud, mobility and big data. Connect with HP network experts like Craig Partridge, business & technical consultant http://h30406.www3.hp.com/campaigns/2010/humanity/e xperts/partridge.php
- 16. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.16 HP Critical Facilities Services • Operational Risk Analysis & Mitigation Planning • Energy Efficiency & Thermal Assessments • Infrastructure Condition and Capacity Analysis • ITSM Capability Assessment for Data Centers • Infrastructure Optimization • Reliability Assurance Testing • Continuous Improvement Program • Resource and Technical Assistance • Facility Design, Programming & Cost Modeling • Engineering Infrastructure Design • Technology (Cable Plant) Infrastructure Design • Data Center Design-Build Turnkey Service • Flexible Data Center • Energy Certification Service • Commissioning and Testing • Data Center Trusted Advisor • Data Center Roadmap • Critical Facilities Optimization Service • Facility Operations Strategy
- 17. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.17 Our people HP Critical Facilities Services Connect with HP experts like Rick Sawyer http://h30406.www3.hp.com/campaigns/2010 /humanity/experts/sawyer.php Comprehensive approach One of the world’s most recognized bodies of facilities consulting, our experts are able to advise our clients throughout the lifecycle of their data center program. What we know Starting at sourcing strategy, our consultants and engineers work with clients from the initiation of their data center transformation program through strategy, design, implementation, testing, and ongoing facility operations.
- 18. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.18 Top U.S. sports franchise Dallas Cowboys Objective Establish an IT infrastructure to transform spectator sports, and advance growth of its athletic franchise along with its portfolio of 30 businesses Solution • Server planning and deployment services • Installation, transition, and support services for VMware and HP Insight Dynamics • HP Critical Watch Remote Management • HP Enhanced Mission Critical Services Results • Reduced total cost of ownership by $1 million/year • Increased event-day earnings by 30 percent in first year • Expanded customer relationships and revenues with customized services that engage fans • Captured intelligence to advance all Cowboys’ businesses
- 19. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.19 Leader in healthcare IT Cerner Corporation Objective Meet service-level commitments for the systems they host that provide care to patients 24x7 Solution • HP Mission Critical Partnership • Dedicated onsite HP team with software, server, and storage expertise • Proactive and committed response-time services Results • Meeting rigorous client SLAs, including virtually no downtime with contractual penalties • Reducing overall cost of support relative to growth of the environment • Keeping pace with business growth
- 20. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.20 HP Technology Services portfolio Datacenter/ Cloud consulting Foundation care Datacenter care Proactive care Storage consulting Network consulting Lifecycle event services Big data consulting Technical education services Availability Evolution Support Consulting
- 21. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.21 HP Technology Services…the know-how to make technology work for you Support 1.7 million SAP users in 54 countries SAP Partner of the Year Delivered 100,000+ SANs worldwide Customers in 90%+ of the Fortune 100 6,000 high-availability experts 48,000 Microsoft-trained professionals 13,500 ITIL-certified professionals 7,600 network infrastructure & voice professionals 2,500+ ServiceOne partners Highest mission-critical customer loyalty: 95%+ Designed 50 million square feet of data centers, 60+ greenfield data centers, and 60% of all LEED- certified data centers Support available: • 24hx7, 365 days per year • Covering 24 time zones • In 30+ languages • HP presence in 180 countries Deliver private cloud in 30 days 40,000+ CUSTOMER touchpoints daily 1,000+ Converged Infrastructure & CloudSystem implementations
- 22. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Thank you
- 23. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.23 Generate timely information with value for business HP Big Data Services • HP Datacenter Care • HP Proactive Care • HP Foundation Care • Server/Storage/Software Operation • Big Data Strategy Workshop • Education Strategy Consulting and Management of Change • Infrastructure Optimization • Assessments • Technical Training • Resource and Technical Assistance • Roadmap Service for Hadoop
- 24. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.24 Services to drive competitive advantage with redefined productivity HP Mobility Services • HP Foundation Care • HP Proactive Care • HP Datacenter Care • Mobility Strategy Services • UC Strategy Services • UC Assessment Services • Client Virtualization Assessment Services• Managed Video Operations Services • Technical Training • Application Transformation for Client Computing BAU • Packaged UC Solutions – AppSystem for Microsoft Lync • Lifecycle Event Services • Virtualization Platform Design Services • Sharepoint Infrastructure and Platform Design Services • UC Communication Transformation Services • UC Real-time Collaboration Transformation Services • Virtualization Platform Implementation Services • Sharepoint Infrastructure and Platform Implementation Services • Windows 7/8 Migration Services • Secure Multiple Network Access (CVAS)
- 25. © Copyright 2012Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.25 Services that help you drive business value from IT HP Services for alignment of IT to business • HP Datacenter Care • HP Proactive Care • IT Management and Automation Services • Facilities Operation and Maintenance Strategy • Cloud Discovery Seminar • IT Transformation Experience Workshop • Data Center Sourcing Strategy • Energy Strategy Services • Infrastructure Optimization • Assessments • Technical Training • Modeling and Planning Services • CloudStart • CloudSystem Enablement • Platform Migration Implementation • Data Center Design-Build Turnkey Service • Cloud Gap Analysis • Migration Assessment Service • IT Strategy and Roadmap Service • Facility Design, Programming & Cost Modeling