IT Management for the Successful Enterprise

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ITManagement forthe
SuccessfulEnterprises
Ulrich Pfeiffer
Chief Technologist EMEA HP Software

HP point of view
As a leader, you need a
performance system.
It can and should be digitized
and automated.
It’s important that its coverage
is comprehensive.
And cascaded and connected
throughout the organization.
It can continuously improve by featuring
best practices from your peers across
the professional community.

Still our experience tells us IT can perform better
2/3 fail
Deliver more value
Improve project success
What % of IT projects fail?
25%
IT
75%
users
Improve experience
Find and fix outages first
Who identifies IT outages?
40%
infrastructure
60%
Apps
Manage risk
Preempt security attacks
Where do attacks occur?

HP Software for IT Management
IT Performance
Suite
HP Performance Systems
Professional Services, Support, Education and Global Partners.
Shared Technologies, Reference Architecture and Implementations
Security
Performance
Suite
Legal &
Compliance
Performance
Suite
Marketing
Performance
Suite
The confidence, insight and agility to perform better

Service & Portfolio
Management
Cloud & AutomationApplication Lifecycle
Management
HP IT Performance Suite
HP Anywhere for mobilizing the enterprise
Executive Scorecard for instant insights
The power of the portfolio: integrated Solutions
Business Service
Management
Monitor, prevent and
resolve IT issues
Automate deployment and
management of IT & cloud
services
Build high quality
applications to meet
business needs
Optimize IT services and
portfolio for business
innovation

Service & Portfolio
Management
Management
Business Service
Management
Key capabilities:
• IT Service Management
• Asset Management
• Universal CMDB & Universal Discovery
• Project & Portfolio Management

HP Service and Portfolio Management
Service and Portfolio Management
Financial and Compliance
Asset Manager
HW, SW, Infrastructure, ApplicationsUniversal Discovery
Service Manager
ITIL Practices
Network to Application CI dependency mappingUniversal CMDB
ProblemIncident Depreciation Configuration
Management
Change
License
Management
Request for
service
Maintenance
Demand and Resources
Project & Portfolio
Management
Executive Scorecard Continuous improvement

ITSM as a Service
Simplified processes with HP best practices
ü Service Desk
ü Incident Management
ü Problem Management
ü Change Management
ü Configuration Management
Leverage HP wealth of ITSM & ITIL experience
Fixed price, quick start Foundation service
HP Service Anywhere
HP SPM – Recent Highlights

HP SPM helps customers
Service and Portfolio Management
ProblemIncident Depreciation Configuration
Management
Change
License
Management
Request for
service
Maintenance
20% improvement in incident resolution times. Austrian Airlines
80% of all incidents now solved by first level support. Audi AG
96% successful change rate. United Airlines
35% reduction in service support calls. ICIC Bank (India)
19% faster delivery on the top 5 catalog requests. Kelloggs

Key capabilities:
• Application Lifecycle Management
• Requirements Management
• Quality and Performance Testing
• Service Virtualization
Service & Portfolio
Management
Cloud & Automation
Business Service
Management
Application Lifecycle
Management

HP Application Lifecycle Management
HP Application Lifecycle Management
Full quality management in a
unified platform
Quality Center
Unified with complete traceability from requirements, to development and test
Unified Functional
Testing
Test more and fasterEasy Agile project mgmt
Agile Manager
Service
Virtualization
Mobile apps test in the cloud
Mobile Testing Security Testing
Performance Center
Centralize load testing with
real-world insights
LoadRunner
HP ALM
Virtualize apps for dev & test Ensure applications are secure
Industry’s most widely used
load testing solution
Single Platform, Full
traceability
For all Applications
Cloud, Web, Mobile
First and Only Unified
Testing
Innovative and
Patented

HP Agile Manager
Agile project management
User Story management
Defect management
Workspace provisioning
IDE integrations
Development analytics (ALI)
A SaaS solution for Agile
Instant-on service
Regular, incremental
releases driven by user
feedback
Web-based, intuitive UI
Complements HP ALM/QC
Key Characteristics
HP ALM – Recent Highlights
A SaaS-based solution for organizing, planning
and executing agile projects

HP ALM helps customers
Reduce cost
Reduction in the cost and effort associated with fixing defects by 50%
Minimize business risk of poor Quality
Reduction in the number of defects found after deployment by 55%
Increase Quality Efficiency
Reduction in the duration of the functional test cycle 65%

Key capabilities:
• Cloud Service Delivery Automation
• Operations, Workflow Orchestration
• Server, Network & Storage Automation
• Dev/Test Automation
Service & Portfolio
Management
Cloud & Automation
Business Service
Management
Management

HP Cloud & Automation
Cloud & Automation
Cloud Service Automation
Hybrid Cloud Controller for SaaS, PaaS, IaaS
from local resources to public clouds
Continuous Delivery Automation
Full Application provisioning lifecycle
Management for the cloud
Datacenter Automation
Automate IT tasks and processes, Run book Automation
Cloud StorageApplications NetworkMiddleware Systems

HP Cloud Service Automation 3.2
Highly automated service lifecycle management
• Easy-to-use, self-service portal
• Multi-tenant catalogues
• Application services (SaaS, PaaS, Iaas)
Enterprise-grade management
• High availability, security, compliance
• Intelligent resource utilization, monitoring
Flexible, open and extensible architecture
• Multi-hardware, multi-hypervisor
• Out-of-the-box integration with HP products
• APIs for third party integration
• Openstack support
Cloud
management
Open, extensible architecture
Service
lifecycle
Traditional Private cloud Managed cloud Public cloud
Consume Create
HP C&A – Recent Highlights

HP Cloud Service Automation helps customers
Reduce service
deployment from 4-6
months to minutes
Increase server utilization
up to 80%
Save hundreds of
man-hours
• Comprehensive, unified management
• Open, extensible architecture

Key capabilities:
• Operations Bridge
• Operations Analytics
• Application Performance Management
• Server, Network and Storage Management
Service & Portfolio
Management
Cloud & Automation
Management
Business Service
Management

e
HP Business Service Management (BSM)
Operational Analytics
Actionable intelligence from events, logs,
monitoring metrics & topology data
Business Service Management
Operations Bridge
Consolidated event management and cross
domain reporting for hybrid IT environments
Infrastructure Management
Comprehensive management of systems,
networks and storage
Application Performance Mgmt
Manage applications of all types &
technologies – cloud, mobile, devOps
Run Time Service Model (RTSM)
Cloud StorageSystems NetworkClientsMobile

HP BSM helps customers
Reduce cost
Boeing reduced their costs by $1M per year with HP BSM
Minimize business impact when issues happen
Florida Blue lowered the time to resolve to problems by 80%
Increase service availability
Vodafone reduced downtime by 77%, increased availability to 99.9%

HP Software IT Value Chain
Service & Portfolio
Management
Management
Business Service
Management
What are the key things that IT must do—and do well?
Plan Build Deliver Run

Service & Portfolio
Management
Management
Business Service
Management
IT Value Streams based on ITPS Reference Architecture
Strategy to Portfolio
Requirement to Deploy
Request to Fulfill
Detect to Correct
What are the key things that IT must do—and do well?

Strategy to Portfolio
IT Performance
Suite
Blueprint for optimizing
the way you manage
your IT portfolio and
investments to drive
business innovation.
• Which applications to retire or renew?
• Consensus between the business and IT on priorities.
• Accurate visibility into demands, their investments (CapEx/OpEX),
and their expected value.

Requirement to Deploy
IT Performance
Suite
Drill down to the
components and data
needed to define, build,
test, and deploy an IT
service.
• Improved velocity and quality, requirement
related tests, deliver projects on time.
• Save costs by resolving more functional,
performance and security defects before release.
• True data on individual service costs, quality, and
user feedback

Request to Fulfill
IT Performance
Suite
Transition to a service
broker model using a
single catalog, manage
subscriptions, integrate
multiple providers.
• Aggregation of catalogs and items delivered
by multiple suppliers in one view.
• Accelerated request fulfillment, customizable
end user experience.
• E2E service usage monitoring, metering, and
chargeback reports.

Detect to Correct
IT Performance
Suite
Consolidates IT service
operations to enhance
visibility, efficiency,
proactiveness.
• E2E, bottoms up and top down event, performance, and security monitoring.
• Reduction of events through correlation, proactive analyzes.
• End to End service visibility mapped into business impact.
• Automate remediation and recovery reducing costs and manual work, route to
relevant teams only.

Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct
IT Performance
Suite
Blueprint for optimizing
the way you manage
your IT portfolio and
investments to drive
business innovation.
Drill down to the
components and data
needed to define, build,
test, and deploy an IT
service.
Transition to a service
broker model using a
single catalog, manage
subscriptions, integrate
multiple providers.
Consolidates IT service
operations to enhance
visibility, efficiency,
proactiveness.

Service & Portfolio
Management
Cloud &
Automation
Management
The power of the portfolio: integrated value streams
Business Service
Management
Monitor, prevent and
resolve IT issues
Automate deployment and
management of IT &
cloud services
Build high quality
applications to meet
business needs
Optimize IT services and
portfolio for business
innovation

IT Management for the Successful Enterprise

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