The document discusses ISO 9001 certification. It explains that ISO 9001 focuses on demonstrating management control of processes to ensure customer satisfaction. Some key benefits of certification include improved internal operations, customer satisfaction and loyalty, consistency and traceability. The certification process typically takes 3-6 months and involves establishing effective quality management procedures and undergoing an external audit.

1. ISO 9001 series
Presented by :
Malcolm Gibbs
C.Eng., MIET, MCMI, MSAE, FIIB
Email: quality@q-and-agroup.com
Mobile: 07802 374 830
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2. What is it all about?
ISO 9001: 2008 is about demonstrating that you have management control of
your processes. It is about identifying the elements of the activities of any
organisation (your business) and focusing on those areas which ensure you
meet the expectation of the customer to achieve “customer satisfaction”.
Achieving certification to the standard – by an external audit – will show the
company has important internal control and, also, maybe more importantly,
tell your prospective customer you aim to satisfy their demands.
It is like having a testimonial, which says:
“You’re in control, you keep your promises and if
things go wrong, you’ll put them right”
The process is simple but it does require some discipline.
Are you up for the challenge?
Do you want to make a difference?
Read on ……………………………..
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3. What are the requirements of ISO 9001?
To achieve certification, organisations must demonstrate that they have
effective procedures which are consistently applied for activities such as:
 Management planning and review
 Internal communication
 Control of documents
 Managing human resources and the work environment
 Determining product/service requirements
 Product/service design
 Monitoring customer satisfaction
 Measurement, analysis and improvement
Don’t let this put you off ………………… you know it makes sense …..
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4. What are the benefits of ISO 9001
certification?
ISO 9001 certification is an ideal way for an organisation to improve the way it
operates and manages, irrespective of its size or industry. Most
organisations want ISO 9001 certification to qualify for a tender or to achieve
preferred supplier status: typically for public sector work. However, there are
many other benefits that can be added to these, including:
 Improved internal working leading to less errors and re-work.
 Improved customer satisfaction and loyalty.
 Improved consistency with traceability.
 Improved morale and motivation.
 Preferential insurance premiums.
 Competitive advantage.
 Increased profitability.
 Enhanced status.
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5. How much does it cost?
The cost of ISO 9001 certification depends on factors including your
organisation's size, whether it operates from different locations and how
many people are employed.
ISO 9001 is about improving internal working. Other than the time involved and
cost of certification, additional investment should not be needed. In fact, by
successfully incorporating ISO 9001 into your organisation, it should improve
efficiency and therefore reduce cost.
This requires a “Gap Analysis” to assess the current state of readiness or
otherwise of the company .
This should not be expensive (Q&A Management Services Ltd offer this as a
free service) and should inform you quickly of your status and the likely costs
involved.
In most cases the cost of a “small mistake” would be more expensive
than attaining ISO 9001 …………….
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6. How long does it take to become
certified?
As you might expect, becoming certified to an ISO standard can take longer
depending on the size of the organisation.
In most cases the principals of the ISO standard will soon become integrated
within the organisation and before you know where you are, it'll just be the
way you do things!
For most organisations, the process will take 3-6 months from first visit to the
award of certification.
This is a short time for investing in the future of your company – and consider
the benefits that will ensue from the potential for increased sales and
customer confidence!
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7. What is the difference between ISO 9001 &
ISO 14001?
ISO 9001 is a quality management standard, whilst ISO 14001 is an
environmental management standard. Both ISO 9001 and ISO 14001
concern the way an organisation goes about its work.
The standards share the same model for continual improvement, helping to
provide:
 A model for continual improvement
 Greater consistency, with traceability
 Qualification for tenders and supply chains
 Less errors (and therefore the need for re-work)
 Greater workforce motivation
 Competitive advantage
 Greater retention rate of customers
 Increased profitability
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8. What does ISO 9001 achieve?
ISO 9001 is for quality management. This means what the organisation does to:
 Ensure that its products or services satisfy the customer's quality
requirements and
 Comply with any regulations applicable to those products or services
 Enhance customer satisfaction, and
 Achieve continual improvement of its performance
What does ISO 14001 achieve?
ISO 14001 is for environmental management. This means what the
organisation does to:
 Minimise harmful effects on the environment caused by its activities
 To conform to applicable regulatory requirements and to;
 Achieve continual improvement of its environmental performance
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9. What to do next?
I’m sure you have heard of ISO 9001 and other standards and wonder why
other companies (maybe even your competitors) have taken the necessary
steps.
Review your plans for the future and see what it takes to move your company
forward. It is realised that sometimes it means consolidating your current
position.
There are over 1.1 million companies – worldwide – who have successfully
been assessed for ISO 9001. Make a difference to your future and get some
advice.
Contact Q&A Management Services Ltd
Mobile: 07802 374 830
Email: quality@q-and-agroup.com
Office: 0121 329 3111
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