ORGANIZING AND
ORGANIZATIONAL STRUCTURE
Dental Clinic and Hospital Management I
Faculty of Dental Medicine, Rangsit University
13 November 2013
1
āļāļēāļĢāļžāļąāļ’āļ™āļēāļĢāļ°āļšāļšāļŠāļļāļ‚āļ āļēāļžāđāļšāļšāđ€āļ„āļĢāļ·āļ­āļ‚āđˆāļēāļĒ

āļŠāļēāļ•āļĢāļĩ āļšāļēāļ™āļŠāļ·āđˆāļ™, 2550
2
āļāļēāļĢāļžāļąāļ’āļ™āļēāļĢāļ°āļšāļšāļŠāļļāļ‚āļ āļēāļžāđāļšāļšāđ€āļ„āļĢāļ·āļ­āļ‚āđˆāļēāļĒ

āļ—āđ‰āļ­āļ‡āļ–āļīāđˆāļ™ āļŠāļļāļĄāļŠāļ™ āļ„āļĢāļ­āļšāļ„āļĢāļąāļ§ āļ•āļ™āđ€āļ­āļ‡

āļŠāļēāļ•āļĢāļĩ āļšāļēāļ™āļŠāļ·āđˆāļ™, 2550
2
āļāļēāļĢāļžāļąāļ’āļ™āļēāļĢāļ°āļšāļšāļŠāļļāļ‚āļ āļēāļžāđāļšāļšāđ€āļ„āļĢāļ·āļ­āļ‚āđˆāļēāļĒ

Primary care
(1˚ care)
āļ—āđ‰āļ­āļ‡āļ–āļīāđˆāļ™ āļŠāļļāļĄāļŠāļ™ āļ„āļĢāļ­āļšāļ„āļĢāļąāļ§ āļ•āļ™āđ€āļ­āļ‡

āļŠāļēāļ•āļĢāļĩ āļšāļēāļ™āļŠāļ·āđˆāļ™, 2550
2
āļāļēāļĢāļžāļąāļ’āļ™āļēāļĢāļ°āļšāļšāļŠāļļāļ‚āļ āļēāļžāđāļšāļšāđ€āļ„āļĢāļ·āļ­āļ‚āđˆāļēāļĒ

āļ›āļāļĄāļ āļđāļĄāļī : 10,000 āļ„āļ™

Primary care
(1˚ care)
āļ—āđ‰āļ­āļ‡āļ–āļīāđˆāļ™ āļŠāļļāļĄāļŠāļ™ āļ„āļĢāļ­āļšāļ„āļĢāļąāļ§ āļ•āļ™āđ€āļ­āļ‡

āļŠāļēāļ•āļĢāļĩ āļšāļēāļ™āļŠāļ·āđˆāļ™, 2550
2
āļāļēāļĢāļžāļąāļ’āļ™āļēāļĢāļ°āļšāļšāļŠāļļāļ‚āļ āļēāļžāđāļšāļšāđ€āļ„āļĢāļ·āļ­āļ‚āđˆāļēāļĒ

Secondary care
(2˚ care)
āļ›āļāļĄāļ āļđāļĄāļī : 10,000 āļ„āļ™

Primary care
(1˚ care)
āļ—āđ‰āļ­āļ‡āļ–āļīāđˆāļ™ āļŠāļļāļĄāļŠāļ™ āļ„āļĢāļ­āļšāļ„āļĢāļąāļ§ āļ•āļ™āđ€āļ­āļ‡

āļŠāļēāļ•āļĢāļĩ āļšāļēāļ™āļŠāļ·āđˆāļ™, 2550
2
āļāļēāļĢāļžāļąāļ’āļ™āļēāļĢāļ°āļšāļšāļŠāļļāļ‚āļ āļēāļžāđāļšāļšāđ€āļ„āļĢāļ·āļ­āļ‚āđˆāļēāļĒ

āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 3 : 200,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 2 : 80,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 1 : 3-5 āļŦāļĄāļ·āđˆāļ™āļ„āļ™
āļ›āļāļĄāļ āļđāļĄāļī : 10,000 āļ„āļ™

Secondary care
(2˚ care)
Primary care
(1˚ care)
āļ—āđ‰āļ­āļ‡āļ–āļīāđˆāļ™ āļŠāļļāļĄāļŠāļ™ āļ„āļĢāļ­āļšāļ„āļĢāļąāļ§ āļ•āļ™āđ€āļ­āļ‡

āļŠāļēāļ•āļĢāļĩ āļšāļēāļ™āļŠāļ·āđˆāļ™, 2550
2
āļāļēāļĢāļžāļąāļ’āļ™āļēāļĢāļ°āļšāļšāļŠāļļāļ‚āļ āļēāļžāđāļšāļšāđ€āļ„āļĢāļ·āļ­āļ‚āđˆāļēāļĒ

Tertiary care
(3˚ care)
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 3 : 200,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 2 : 80,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 1 : 3-5 āļŦāļĄāļ·āđˆāļ™āļ„āļ™
āļ›āļāļĄāļ āļđāļĄāļī : 10,000 āļ„āļ™

Secondary care
(2˚ care)
Primary care
(1˚ care)
āļ—āđ‰āļ­āļ‡āļ–āļīāđˆāļ™ āļŠāļļāļĄāļŠāļ™ āļ„āļĢāļ­āļšāļ„āļĢāļąāļ§ āļ•āļ™āđ€āļ­āļ‡

āļŠāļēāļ•āļĢāļĩ āļšāļēāļ™āļŠāļ·āđˆāļ™, 2550
2
āļāļēāļĢāļžāļąāļ’āļ™āļēāļĢāļ°āļšāļšāļŠāļļāļ‚āļ āļēāļžāđāļšāļšāđ€āļ„āļĢāļ·āļ­āļ‚āđˆāļēāļĒ

āļ•āļ•āļīāļĒāļ āļđāļĄāļī : 1,000,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 3 : 200,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 2 : 80,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 1 : 3-5 āļŦāļĄāļ·āđˆāļ™āļ„āļ™
āļ›āļāļĄāļ āļđāļĄāļī : 10,000 āļ„āļ™

Tertiary care
(3˚ care)
Secondary care
(2˚ care)
Primary care
(1˚ care)
āļ—āđ‰āļ­āļ‡āļ–āļīāđˆāļ™ āļŠāļļāļĄāļŠāļ™ āļ„āļĢāļ­āļšāļ„āļĢāļąāļ§ āļ•āļ™āđ€āļ­āļ‡

āļŠāļēāļ•āļĢāļĩ āļšāļēāļ™āļŠāļ·āđˆāļ™, 2550
2
āļāļēāļĢāļžāļąāļ’āļ™āļēāļĢāļ°āļšāļšāļŠāļļāļ‚āļ āļēāļžāđāļšāļšāđ€āļ„āļĢāļ·āļ­āļ‚āđˆāļēāļĒ
Excellent
Center
āļ•āļ•āļīāļĒāļ āļđāļĄāļī : 1,000,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 3 : 200,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 2 : 80,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 1 : 3-5 āļŦāļĄāļ·āđˆāļ™āļ„āļ™
āļ›āļāļĄāļ āļđāļĄāļī : 10,000 āļ„āļ™

Tertiary care
(3˚ care)
Secondary care
(2˚ care)
Primary care
(1˚ care)
āļ—āđ‰āļ­āļ‡āļ–āļīāđˆāļ™ āļŠāļļāļĄāļŠāļ™ āļ„āļĢāļ­āļšāļ„āļĢāļąāļ§ āļ•āļ™āđ€āļ­āļ‡

āļŠāļēāļ•āļĢāļĩ āļšāļēāļ™āļŠāļ·āđˆāļ™, 2550
2
āļāļēāļĢāļžāļąāļ’āļ™āļēāļĢāļ°āļšāļšāļŠāļļāļ‚āļ āļēāļžāđāļšāļšāđ€āļ„āļĢāļ·āļ­āļ‚āđˆāļēāļĒ
2,000,000 āļ„āļ™

āļ•āļ•āļīāļĒāļ āļđāļĄāļī : 1,000,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 3 : 200,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 2 : 80,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 1 : 3-5 āļŦāļĄāļ·āđˆāļ™āļ„āļ™
āļ›āļāļĄāļ āļđāļĄāļī : 10,000 āļ„āļ™

Excellent
Center
Tertiary care
(3˚ care)
Secondary care
(2˚ care)
Primary care
(1˚ care)

āļ—āđ‰āļ­āļ‡āļ–āļīāđˆāļ™ āļŠāļļāļĄāļŠāļ™ āļ„āļĢāļ­āļšāļ„āļĢāļąāļ§ āļ•āļ™āđ€āļ­āļ‡

āļŠāļēāļ•āļĢāļĩ āļšāļēāļ™āļŠāļ·āđˆāļ™, 2550
2
āļāļēāļĢāļžāļąāļ’āļ™āļēāļĢāļ°āļšāļšāļŠāļļāļ‚āļ āļēāļžāđāļšāļšāđ€āļ„āļĢāļ·āļ­āļ‚āđˆāļēāļĒ
2,000,000 āļ„āļ™

āļ•āļ•āļīāļĒāļ āļđāļĄāļī : 1,000,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 3 : 200,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 2 : 80,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 1 : 3-5 āļŦāļĄāļ·āđˆāļ™āļ„āļ™
āļ›āļāļĄāļ āļđāļĄāļī : 10,000 āļ„āļ™

Excellent
Center
Tertiary care
(3˚ care)
Secondary care
(2˚ care)
Primary care
(1˚ care)

āļ—āđ‰āļ­āļ‡āļ–āļīāđˆāļ™ āļŠāļļāļĄāļŠāļ™ āļ„āļĢāļ­āļšāļ„āļĢāļąāļ§ āļ•āļ™āđ€āļ­āļ‡

āļšāļĢāļīāļāļēāļĢāļĢāļ°āļ”āļąāļšāļ•āđ‰āļ™āļ—āļĩāđˆ
āļ›āļĢāļ°āļŠāļēāļŠāļ™ āļŠāļļāļĄāļŠāļ™
āļ„āļĢāļ­āļšāļ„āļĢāļąāļ§ āđāļĨāļ°āļ—āđ‰āļ­āļ‡āļ–āļīāđˆāļ™
āļŠāļēāļĄāļēāļĢāļ–āļ”āđāļēāđ€āļ™āļīāļ™āļāļēāļĢāđ„āļ”āđ‰

āļŠāļēāļ•āļĢāļĩ āļšāļēāļ™āļŠāļ·āđˆāļ™, 2550
2
āļāļēāļĢāļžāļąāļ’āļ™āļēāļĢāļ°āļšāļšāļŠāļļāļ‚āļ āļēāļžāđāļšāļšāđ€āļ„āļĢāļ·āļ­āļ‚āđˆāļēāļĒ
2,000,000 āļ„āļ™

āļ•āļ•āļīāļĒāļ āļđāļĄāļī : 1,000,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 3 : 200,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 2 : 80,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 1 : 3-5 āļŦāļĄāļ·āđˆāļ™āļ„āļ™
āļ›āļāļĄāļ āļđāļĄāļī : 10,000 āļ„āļ™

Excellent
Center
Tertiary care
(3˚ care)

â€ĒāļšāļĢāļīāļāļēāļĢāļĢāļ°āļ”āļąāļšāļŠāļđāļ‡ āļ•āđ‰āļ­āļ‡āļ„āļļāđ‰āļĄāļ„āđˆāļēāļ•āđˆāļ­āļāļēāļĢāļĨāļ‡āļ—āļļāļ™
â€Ēāļ„āļ§āļēāļĄāđ€āļŠāļĩāđˆāļĒāļ§āļŠāļēāļāđ€āļ‰āļžāļēāļ°
â€Ēāđ€āļ„āļĢāļ·āļ­āļ‚āđˆāļēāļĒāļāļēāļĢāļšāļĢāļīāļāļēāļĢ

Secondary care
(2˚ care)
Primary care
(1˚ care)
āļ—āđ‰āļ­āļ‡āļ–āļīāđˆāļ™ āļŠāļļāļĄāļŠāļ™ āļ„āļĢāļ­āļšāļ„āļĢāļąāļ§ āļ•āļ™āđ€āļ­āļ‡

āļšāļĢāļīāļāļēāļĢāļĢāļ°āļ”āļąāļšāļ•āđ‰āļ™āļ—āļĩāđˆ
āļ›āļĢāļ°āļŠāļēāļŠāļ™ āļŠāļļāļĄāļŠāļ™
āļ„āļĢāļ­āļšāļ„āļĢāļąāļ§ āđāļĨāļ°āļ—āđ‰āļ­āļ‡āļ–āļīāđˆāļ™
āļŠāļēāļĄāļēāļĢāļ–āļ”āđāļēāđ€āļ™āļīāļ™āļāļēāļĢāđ„āļ”āđ‰

āļŠāļēāļ•āļĢāļĩ āļšāļēāļ™āļŠāļ·āđˆāļ™, 2550
2
āļāļēāļĢāļžāļąāļ’āļ™āļēāļĢāļ°āļšāļšāļŠāļļāļ‚āļ āļēāļžāđāļšāļšāđ€āļ„āļĢāļ·āļ­āļ‚āđˆāļēāļĒ
2,000,000 āļ„āļ™

āļ•āļ•āļīāļĒāļ āļđāļĄāļī : 1,000,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 3 : 200,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 2 : 80,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 1 : 3-5 āļŦāļĄāļ·āđˆāļ™āļ„āļ™
āļ›āļāļĄāļ āļđāļĄāļī : 10,000 āļ„āļ™

Excellent
Center
Tertiary care
(3˚ care)

â€ĒāļšāļĢāļīāļāļēāļĢāļĢāļ°āļ”āļąāļšāļŠāļđāļ‡ āļ•āđ‰āļ­āļ‡āļ„āļļāđ‰āļĄāļ„āđˆāļēāļ•āđˆāļ­āļāļēāļĢāļĨāļ‡āļ—āļļāļ™
â€Ēāļ„āļ§āļēāļĄāđ€āļŠāļĩāđˆāļĒāļ§āļŠāļēāļāđ€āļ‰āļžāļēāļ°
â€Ēāđ€āļ„āļĢāļ·āļ­āļ‚āđˆāļēāļĒāļāļēāļĢāļšāļĢāļīāļāļēāļĢ

Secondary care
(2˚ care)
Primary care
(1˚ care)
āļ—āđ‰āļ­āļ‡āļ–āļīāđˆāļ™ āļŠāļļāļĄāļŠāļ™ āļ„āļĢāļ­āļšāļ„āļĢāļąāļ§ āļ•āļ™āđ€āļ­āļ‡

āđāļžāļ—āļĒāđŒāļĢāļ°āļ”āļąāļšāļ›āļāļĄāļ āļđāļĄāļīāđāļĨāļ°āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļīāļĢāļ°āļ”āļąāļšāļ•āđ‰āļ™ 1:10,000 GP:SP = 40:60

āļšāļĢāļīāļāļēāļĢāļĢāļ°āļ”āļąāļšāļ•āđ‰āļ™āļ—āļĩāđˆ
āļ›āļĢāļ°āļŠāļēāļŠāļ™ āļŠāļļāļĄāļŠāļ™
āļ„āļĢāļ­āļšāļ„āļĢāļąāļ§ āđāļĨāļ°āļ—āđ‰āļ­āļ‡āļ–āļīāđˆāļ™
āļŠāļēāļĄāļēāļĢāļ–āļ”āđāļēāđ€āļ™āļīāļ™āļāļēāļĢāđ„āļ”āđ‰

āļŠāļēāļ•āļĢāļĩ āļšāļēāļ™āļŠāļ·āđˆāļ™, 2550
2
āļāļēāļĢāļžāļąāļ’āļ™āļēāļĢāļ°āļšāļšāļŠāļļāļ‚āļ āļēāļžāđāļšāļšāđ€āļ„āļĢāļ·āļ­āļ‚āđˆāļēāļĒ
āļŦāļĨāļąāļāļāļēāļĢ

â€Ēāļ›āļĢāļ°āļāļąāļ™āļ„āļļāļ“āļ āļēāļž
â€Ēāļ›āļĢāļ°āļāļąāļ™āļĢāļēāļ„āļē
â€Ēāđ€āļ‚āđ‰āļēāļ–āļķāļ‡āļšāļĢāļīāļāļēāļĢ

2,000,000 āļ„āļ™

āļ•āļ•āļīāļĒāļ āļđāļĄāļī : 1,000,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 3 : 200,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 2 : 80,000 āļ„āļ™
āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļī āļĢāļ°āļ”āļąāļš 1 : 3-5 āļŦāļĄāļ·āđˆāļ™āļ„āļ™
āļ›āļāļĄāļ āļđāļĄāļī : 10,000 āļ„āļ™

Excellent
Center
Tertiary care
(3˚ care)

â€ĒāļšāļĢāļīāļāļēāļĢāļĢāļ°āļ”āļąāļšāļŠāļđāļ‡ āļ•āđ‰āļ­āļ‡āļ„āļļāđ‰āļĄāļ„āđˆāļēāļ•āđˆāļ­āļāļēāļĢāļĨāļ‡āļ—āļļāļ™
â€Ēāļ„āļ§āļēāļĄāđ€āļŠāļĩāđˆāļĒāļ§āļŠāļēāļāđ€āļ‰āļžāļēāļ°
â€Ēāđ€āļ„āļĢāļ·āļ­āļ‚āđˆāļēāļĒāļāļēāļĢāļšāļĢāļīāļāļēāļĢ

Secondary care
(2˚ care)
Primary care
(1˚ care)
āļ—āđ‰āļ­āļ‡āļ–āļīāđˆāļ™ āļŠāļļāļĄāļŠāļ™ āļ„āļĢāļ­āļšāļ„āļĢāļąāļ§ āļ•āļ™āđ€āļ­āļ‡

āđāļžāļ—āļĒāđŒāļĢāļ°āļ”āļąāļšāļ›āļāļĄāļ āļđāļĄāļīāđāļĨāļ°āļ—āļļāļ•āļīāļĒāļ āļđāļĄāļīāļĢāļ°āļ”āļąāļšāļ•āđ‰āļ™ 1:10,000 GP:SP = 40:60

āļšāļĢāļīāļāļēāļĢāļĢāļ°āļ”āļąāļšāļ•āđ‰āļ™āļ—āļĩāđˆ
āļ›āļĢāļ°āļŠāļēāļŠāļ™ āļŠāļļāļĄāļŠāļ™
āļ„āļĢāļ­āļšāļ„āļĢāļąāļ§ āđāļĨāļ°āļ—āđ‰āļ­āļ‡āļ–āļīāđˆāļ™
āļŠāļēāļĄāļēāļĢāļ–āļ”āđāļēāđ€āļ™āļīāļ™āļāļēāļĢāđ„āļ”āđ‰

āļŠāļēāļ•āļĢāļĩ āļšāļēāļ™āļŠāļ·āđˆāļ™, 2550
2
DEFINITION

3
DEFINITION
The act of rearranging element following
one or more rule.

3
DEFINITION
The act of rearranging element following
one or more rule.
āļāļĢāļ°āļšāļ§āļ™āļāļēāļĢāđāļšāđˆāļ‡āļ‡āļēāļ™āļŠāđāļēāļŦāļĢāļąāļšāļšāļļāļ„āļ„āļĨ āļ‹āļķāđˆāļ‡āļ•āđ‰āļ­āļ‡āļ­āļēāļĻāļąāļĒ
āļ„āļ§āļēāļĄāļ–āļ™āļąāļ”āļŦāļĢāļ·āļ­āļ„āļ§āļēāļĄāļŠāđāļēāļ™āļēāļāđ€āļ‰āļžāļēāļ°āļ”āđ‰āļēāļ™ āļĄāļĩāļāļēāļĢāļˆāļąāļ”
āļ§āļēāļ‡āđ‚āļ„āļĢāļ‡āļŠāļĢāđ‰āļēāļ‡āđāļĨāļ°āļ„āļ§āļēāļĄāļŠāļąāļĄāļžāļąāļ™āļ˜āđŒāļĢāļ°āļŦāļ§āđˆāļēāļ‡āļšāļļāļ„āļ„āļĨ
āļāļĨāļļāđˆāļĄāļ„āļ™
āļ•āļĨāļ­āļ”āļˆāļ™āļāđāļēāļŦāļ™āļ”āļ­āđāļēāļ™āļēāļˆāļŦāļ™āđ‰āļēāļ—āļĩāđˆ āļ„āļ§āļēāļĄāļĢāļąāļšāļœāļīāļ”āļŠāļ­āļš
āļĨāļ”āļŦāļĨāļąāđˆāļ™āļāļąāļ™āđ„āļ›āļ•āļēāļĄāļŠāļēāļĒāļšāļąāļ‡āļ„āļąāļšāļšāļąāļāļŠāļē āđ€āļžāļ·āđˆāļ­āđƒāļŦāđ‰āļ—āļļāļāļ„āļ™
āļŠāļēāļĄāļēāļĢāļ–āļ›āļāļīāļšāļąāļ•āļīāļ‡āļēāļ™āđƒāļŦāđ‰āļšāļĢāļĢāļĨāļļāļœāļĨāļŠāđāļēāđ€āļĢāđ‡āļˆāļ•āļēāļĄāļ—āļĩāđˆ
āļ­āļ‡āļ„āđŒāļāļēāļĢāļāđāļēāļŦāļ™āļ”āđ„āļ§āđ‰

3
āļĻ.āļˆāļģāļ™āļ‡āļ„āđŒ āļ—āļ­āļ‡āļ›āļĢāļ°āđ€āļŠāļĢāļīāļ, āļĢāļēāļŠāļšāļąāļ“āļ‘āļīāļ•
4
āļ„āđāļēāļ§āđˆāļē “āļ­āļ‡āļ„āđŒāļāļĢ” āđ€āļ›āđ‡āļ™āļĻāļąāļžāļ—āđŒāļšāļąāļāļāļąāļ•āļīāļ•āļĢāļ‡āļāļąāļšāļ āļēāļĐāļēāļ­āļąāļ‡āļāļĪāļĐāļ§āđˆāļē
Organ āļžāļˆāļ™āļēāļ™āļļāļāļĢāļĄ āļ‰āļšāļąāļšāļĢāļēāļŠāļšāļąāļ“āļ‘āļīāļ•āļĒāļŠāļ–āļēāļ™ āļž.āļĻ. āđ’āđ•āđ’āđ• āđ„āļ”āđ‰āđƒāļŦāđ‰
āļšāļ—āļ™āļīāļĒāļēāļĄāđ„āļ§āđ‰āļ”āļąāļ‡āļ™āļĩāđ‰ “āļ™. āļŠāđˆāļ§āļ™āļ›āļĢāļ°āļāļ­āļšāļĒāđˆāļ­āļĒāļ‚āļ­āļ‡āļŦāļ™āđˆāļ§āļĒāđƒāļŦāļāđˆ āļ—āđāļē
āļŦāļ™āđ‰āļēāļ—āļĩāđˆāļŠāļąāļĄāļžāļąāļ™āļ˜āđŒāļāļąāļ™āļŦāļĢāļ·āļ­āļ‚āļķāđ‰āļ™āļ•āđˆāļ­āļāļąāļ™āđāļĨāļ°āļāļąāļ™.” āļŠāđˆāļ§āļ™āļ„āđāļēāļ§āđˆāļē “āļ­āļ‡āļ„āđŒāļāļēāļĢ”
āļ‹āļķāđˆāļ‡āļ•āļĢāļ‡āļāļąāļšāļ āļēāļĐāļēāļ­āļąāļ‡āļāļĪāļĐāļ§āđˆāļē Organization āļ™āļąāđ‰āļ™ āļ—āđˆāļēāļ™āđ„āļ”āđ‰āđƒāļŦāđ‰āļšāļ—
āļ™āļīāļĒāļēāļĄāđ„āļ§āđ‰āļ”āļąāļ‡āļ™āļĩāđ‰ “āļ™. āļĻāļđāļ™āļĒāđŒāļāļĨāļēāļ‡āļ‚āļ­āļ‡āļāļīāļˆāļāļēāļĢāļ—āļĩāđˆāļĢāļ§āļĄāļ›āļĢāļ°āļāļ­āļšāļāļąāļ™āļ‚āļķāđ‰āļ™
āđ€āļ›āđ‡āļ™āļŦāļ™āđˆāļ§āļĒ.” āļŦāļĢāļ·āļ­āļˆāļ°āļžāļđāļ”āļ‡āđˆāļēāļĒ āđ† āļāđ‡āļ„āļ·āļ­ āļŦāļĨāļēāļĒ āđ† “āļ­āļ‡āļ„āđŒāļāļĢ” āļĢāļ§āļĄāļāļąāļ™
āđ€āļ‚āđ‰āļēāļāļĨāļēāļĒāđ€āļ›āđ‡āļ™ â€œāļ­āļ‡āļ„āđŒāļāļēāļĢ”
āļĻ.āļˆāļģāļ™āļ‡āļ„āđŒ āļ—āļ­āļ‡āļ›āļĢāļ°āđ€āļŠāļĢāļīāļ, āļĢāļēāļŠāļšāļąāļ“āļ‘āļīāļ•
4
āļ„āļ§āļēāļĄāļŦāļĄāļēāļĒ
āđ‚āļ„āļĢāļ‡āļŠāļĢāđ‰āļēāļ‡āļ­āļ‡āļ„āđŒāļāļēāļĢ (Organizational structure) āļŦāļĄāļēāļĒāļ–āļķāļ‡ āļāļĢāļ­āļšāđ‚āļ„āļĢāļ‡āļ‡āļēāļ™āļ‚āļ­āļ‡
āļ­āļ‡āļ„āđŒāļāļēāļĢāļ—āļĩāđˆāļāđāļēāļŦāļ™āļ”āļ‡āļēāļ™ āļāļĨāļļāđˆāļĄāļ‡āļēāļ™ āđāļĨāļ°āļ„āļ§āļēāļĄāļŠāļąāļĄāļžāļąāļ™āļ˜āđŒāļ‚āļ­āļ‡āļ‡āļēāļ™āđ„āļ§āđ‰āđ€āļĄāļ·āđˆāļ­āļĄāļĩāļāļēāļĢāļ›āļĢāļąāļš
āđ‚āļ„āļĢāļ‡āļŠāļĢāđ‰āļēāļ‡āļ­āļ‡āļ„āđŒāļāļēāļĢāļāđ‡āļ•āđ‰āļ­āļ‡āļĄāļĩāļāļēāļĢāļ­āļ­āļāđāļšāļšāļ­āļ‡āļ„āđŒāļāļēāļĢāđƒāļŦāļĄāđˆ

5
āļ„āļ§āļēāļĄāļŦāļĄāļēāļĒ

6
āļ„āļ§āļēāļĄāļŦāļĄāļēāļĒ
āļāļēāļĢāļ­āļ­āļāđāļšāļšāļ­āļ‡āļ„āđŒāļāļēāļĢ (Organizational design) āļŦāļĄāļēāļĒāļ–āļķāļ‡ āļāļēāļĢāļžāļąāļ’āļ™āļēāļŦāļĢāļ·āļ­āļ›āļĢāļąāļš
āđ€āļ›āļĨāļĩāđˆāļĒāļ™āđ‚āļ„āļĢāļ‡āļŠāļĢāđ‰āļēāļ‡āļ­āļ‡āļ„āđŒāļāļēāļĢ

6
āļ„āļ§āļēāļĄāļŦāļĄāļēāļĒ
āļāļēāļĢāļ­āļ­āļāđāļšāļšāļ­āļ‡āļ„āđŒāļāļēāļĢ (Organizational design) āļŦāļĄāļēāļĒāļ–āļķāļ‡ āļāļēāļĢāļžāļąāļ’āļ™āļēāļŦāļĢāļ·āļ­āļ›āļĢāļąāļš
āđ€āļ›āļĨāļĩāđˆāļĒāļ™āđ‚āļ„āļĢāļ‡āļŠāļĢāđ‰āļēāļ‡āļ­āļ‡āļ„āđŒāļāļēāļĢ

Work specialization

6
āļ„āļ§āļēāļĄāļŦāļĄāļēāļĒ
āļāļēāļĢāļ­āļ­āļāđāļšāļšāļ­āļ‡āļ„āđŒāļāļēāļĢ (Organizational design) āļŦāļĄāļēāļĒāļ–āļķāļ‡ āļāļēāļĢāļžāļąāļ’āļ™āļēāļŦāļĢāļ·āļ­āļ›āļĢāļąāļš
āđ€āļ›āļĨāļĩāđˆāļĒāļ™āđ‚āļ„āļĢāļ‡āļŠāļĢāđ‰āļēāļ‡āļ­āļ‡āļ„āđŒāļāļēāļĢ

Work specialization
Departmentalization

6
āļ„āļ§āļēāļĄāļŦāļĄāļēāļĒ
āļāļēāļĢāļ­āļ­āļāđāļšāļšāļ­āļ‡āļ„āđŒāļāļēāļĢ (Organizational design) āļŦāļĄāļēāļĒāļ–āļķāļ‡ āļāļēāļĢāļžāļąāļ’āļ™āļēāļŦāļĢāļ·āļ­āļ›āļĢāļąāļš
āđ€āļ›āļĨāļĩāđˆāļĒāļ™āđ‚āļ„āļĢāļ‡āļŠāļĢāđ‰āļēāļ‡āļ­āļ‡āļ„āđŒāļāļēāļĢ

Work specialization
Departmentalization
Chain of command

6
āļ„āļ§āļēāļĄāļŦāļĄāļēāļĒ
āļāļēāļĢāļ­āļ­āļāđāļšāļšāļ­āļ‡āļ„āđŒāļāļēāļĢ (Organizational design) āļŦāļĄāļēāļĒāļ–āļķāļ‡ āļāļēāļĢāļžāļąāļ’āļ™āļēāļŦāļĢāļ·āļ­āļ›āļĢāļąāļš
āđ€āļ›āļĨāļĩāđˆāļĒāļ™āđ‚āļ„āļĢāļ‡āļŠāļĢāđ‰āļēāļ‡āļ­āļ‡āļ„āđŒāļāļēāļĢ

Work specialization
Departmentalization
Chain of command
Span of control

6
āļ„āļ§āļēāļĄāļŦāļĄāļēāļĒ
āļāļēāļĢāļ­āļ­āļāđāļšāļšāļ­āļ‡āļ„āđŒāļāļēāļĢ (Organizational design) āļŦāļĄāļēāļĒāļ–āļķāļ‡ āļāļēāļĢāļžāļąāļ’āļ™āļēāļŦāļĢāļ·āļ­āļ›āļĢāļąāļš
āđ€āļ›āļĨāļĩāđˆāļĒāļ™āđ‚āļ„āļĢāļ‡āļŠāļĢāđ‰āļēāļ‡āļ­āļ‡āļ„āđŒāļāļēāļĢ

Work specialization
Departmentalization
Chain of command
Span of control
Centralization VS
Decentralization

6
āļ„āļ§āļēāļĄāļŦāļĄāļēāļĒ
āļāļēāļĢāļ­āļ­āļāđāļšāļšāļ­āļ‡āļ„āđŒāļāļēāļĢ (Organizational design) āļŦāļĄāļēāļĒāļ–āļķāļ‡ āļāļēāļĢāļžāļąāļ’āļ™āļēāļŦāļĢāļ·āļ­āļ›āļĢāļąāļš
āđ€āļ›āļĨāļĩāđˆāļĒāļ™āđ‚āļ„āļĢāļ‡āļŠāļĢāđ‰āļēāļ‡āļ­āļ‡āļ„āđŒāļāļēāļĢ

Work specialization
Departmentalization
Chain of command
Span of control
Centralization VS
Decentralization
Formalization
6
āļāļēāļĢāļˆāļąāļ”āļŠāļēāļĒāļšāļąāļ‡āļ„āļąāļšāļšāļąāļāļŠāļē

7
āļāļēāļĢāļˆāļąāļ”āļŠāļēāļĒāļšāļąāļ‡āļ„āļąāļšāļšāļąāļāļŠāļē
āļŠāļąāļĄāļžāļąāļ™āļ˜āđŒāļ‚āļ­āļ‡āļšāļļāļ„āļ„āļĨāđƒāļ™āļ­āļ‡āļ„āđŒāļāļēāļĢ āļĄāļĩāļāļēāļĢāļĨāļ”āļŦāļĨāļąāđˆāļ™āļ•āļēāļĄāļŠāļąāđ‰āļ™āļ‚āļ­āļ‡āļāļēāļĢāļšāļąāļ‡āļ„āļąāļšāļšāļąāļāļŠāļē āđ„āļĄāđˆ
āļ„āļ§āļĢāļĄāļĩāļĨāđāļēāļ”āļąāļšāļ‚āļąāđ‰āļ™āļĄāļēāļāđ€āļāļīāļ™āđ„āļ›

7
āļāļēāļĢāļ•āļīāļ”āļ•āđˆāļ­āļŠāļ·āđˆāļ­āļŠāļēāļĢ

8
āļāļēāļĢāļ•āļīāļ”āļ•āđˆāļ­āļŠāļ·āđˆāļ­āļŠāļēāļĢ
āļŠāđˆāļ‡āļœāđˆāļēāļ™āļ‚āđˆāļēāļ§āļŠāļēāļĢāđāļĨāļ°āļ„āļ§āļēāļĄāđ€āļ‚āđ‰āļēāđƒāļˆāļĢāļ°āļŦāļ§āđˆāļēāļ‡āļšāļļāļ„āļ„āļĨ āļŦāļĢāļ·āļ­āļŦāļ™āđˆāļ§āļĒāļ‡āļēāļ™āđƒāļ™āļ­āļ‡āļ„āđŒāļāļēāļĢ āļāļēāļĢ
āļŠāļ·āđˆāļ­āļŠāļēāļĢāļ—āļĩāđˆāļ”āļĩāļˆāļ°āļĄāļĩāļœāļĨāļ•āđˆāļ­āļ›āļĢāļ°āļŠāļīāļ—āļ˜āļīāļ āļēāļžāļāļēāļĢāļ—āđāļēāļ‡āļēāļ™ āļāđˆāļ­āđƒāļŦāđ‰āđ€āļāļīāļ”āļ‚āļ§āļąāļāđāļĨāļ°āļāđāļēāļĨāļąāļ‡āđƒāļˆāļ—āļĩāđˆāļ”āļĩāđāļāđˆ
āļžāļ™āļąāļāļ‡āļēāļ™

8
āļ„āļ§āļēāļĄāļĄāļĩāđ€āļ­āļāļ āļēāļžāđƒāļ™āļāļēāļĢāļšāļąāļ‡āļ„āļąāļšāļšāļąāļāļŠāļē

9
āļ„āļ§āļēāļĄāļĄāļĩāđ€āļ­āļāļ āļēāļžāđƒāļ™āļāļēāļĢāļšāļąāļ‡āļ„āļąāļšāļšāļąāļāļŠāļē
āļāļēāļĢāđ„āļ”āđ‰āļĢāļąāļšāļ„āđāļēāļŠāļąāđˆāļ‡āđ‚āļ”āļĒāļ•āļĢāļ‡āļˆāļēāļāļœāļđāđ‰āļšāļąāļ‡āļ„āļąāļšāļšāļąāļāļŠāļēāđ€āļžāļĩāļĒāļ‡āļ„āļ™āđ€āļ”āļĩāļĒāļ§ āļˆāļ°āļŠāđˆāļ§āļĒāļ›āđ‰āļ­āļ‡āļāļąāļ™āļ„āļ§āļēāļĄ
āļŠāļąāļšāļŠāļ™ āļāļēāļĢāļ›āļąāļ”āļ„āļ§āļēāļĄāļĢāļąāļšāļœāļīāļ”āļŠāļ­āļš āļāļēāļĢāļāđ‰āļēāļ§āļāđˆāļēāļĒāļŦāļ™āđ‰āļēāļ—āļĩāđˆ

9
āļāļēāļĢāļāđāļēāļŦāļ™āļ”āļ‚āļ­āļšāđ€āļ‚āļ•āļ‚āļ­āļ‡āļāļēāļĢāļšāļĢāļīāļŦāļēāļĢ

10
āļāļēāļĢāļāđāļēāļŦāļ™āļ”āļ‚āļ­āļšāđ€āļ‚āļ•āļ‚āļ­āļ‡āļāļēāļĢāļšāļĢāļīāļŦāļēāļĢ
āđ‚āļ”āļĒāļāđāļēāļŦāļ™āļ”āļˆāđāļēāļ™āļ§āļ™āļœāļđāđ‰āđƒāļ•āđ‰āļšāļąāļ‡āļ„āļąāļšāļšāļąāļāļŠāļēāđƒāļŦāđ‰āđ€āļŦāļĄāļēāļ°āļŠāļĄ āđ‚āļ”āļĒāļ—āļĩāđˆāļ‚āļ™āļēāļ”āļ‚āļ­āļ‡āļāļēāļĢāļ„āļ§āļšāļ„āļļāļĄ
āļˆāļ°āļ•āđˆāļēāļ‡āļāļąāļ™āļ„āļ·āļ­ āļĢāļ°āļ”āļąāļšāļšāļĢāļīāļŦāļēāļĢāļ„āļ§āļĢāļĄāļĩāļ‚āļ™āļēāļ” 3-9 āļ„āļ™ āđāļĨāļ°āļĢāļ°āļ”āļąāļšāļ›āļāļīāļšāļąāļ•āļīāļ‡āļēāļ™āļ„āļ§āļĢāļĄāļĩ
āļ‚āļ™āļēāļ”āđ„āļĄāđˆāđ€āļāļīāļ™ 30 āļ„āļ™

10
āļāļēāļĢāđāļšāđˆāļ‡āļ‡āļēāļ™āļ•āļēāļĄāļ„āļ§āļēāļĄāļŠāđāļēāļ™āļēāļāđ€āļ‰āļžāļēāļ°āļ­āļĒāđˆāļēāļ‡

11
āļāļēāļĢāđāļšāđˆāļ‡āļ‡āļēāļ™āļ•āļēāļĄāļ„āļ§āļēāļĄāļŠāđāļēāļ™āļēāļāđ€āļ‰āļžāļēāļ°āļ­āļĒāđˆāļēāļ‡
āđƒāļŠāđ‰āļŦāļĨāļąāļāđ€āļāļ“āļ‘āđŒāļāļēāļĢāđāļšāđˆāļ‡āļ‡āļēāļ™āļ—āļĩāđˆāđ€āļŦāļĄāļēāļ°āļŠāļĄ āļˆāļ°āļŠāđˆāļ§āļĒāđƒāļŦāđ‰āļœāļđāđ‰āļ›āļāļīāļšāļąāļ•āļīāļ‡āļēāļ™āđ„āļ”āđ‰āļĢāļąāļšāļ‡āļēāļ™āļ—āļĩāđˆāļ•āļĢāļ‡āļāļąāļš
āļ„āļ§āļēāļĄāļĢāļđāđ‰āļ„āļ§āļēāļĄāļŠāļēāļĄāļēāļĢāļ–āđāļĨāļ°āļāđˆāļ­āđƒāļŦāđ‰āđ€āļāļīāļ”āļ›āļĢāļ°āļŠāļīāļ—āļ˜āļīāļ āļēāļžāđƒāļ™āļāļēāļĢāļ—āđāļēāļ‡āļēāļ™

11
āļāļēāļĢāđāļšāđˆāļ‡āļŠāļēāļĒāļ‡āļēāļ™āļŦāļĨāļąāļāđāļĨāļ°āļŠāļ™āļąāļšāļŠāļ™āļļāļ™

12
āļāļēāļĢāđāļšāđˆāļ‡āļŠāļēāļĒāļ‡āļēāļ™āļŦāļĨāļąāļāđāļĨāļ°āļŠāļ™āļąāļšāļŠāļ™āļļāļ™
āđ‚āļ”āļĒāđāļšāđˆāļ‡āđ€āļ›āđ‡āļ™āļŦāļ™āđˆāļ§āļĒāļ‡āļēāļ™āļŦāļĨāļąāļ āļŦāļ™āđˆāļ§āļĒāļ‡āļēāļ™āļ—āļĩāđˆāļ›āļĢāļķāļāļĐāļē āļŦāļ™āđˆāļ§āļĒāļ‡āļēāļ™āļ˜āļļāļĢāļāļēāļĢ āļŠāđˆāļ§āļĒāļšāļĢāļīāļāļēāļĢ
āđāļĨāļ°āļ­āđāļēāļ™āļ§āļĒāļ„āļ§āļēāļĄāļŠāļ°āļ”āļ§āļ

12
āļāļēāļĢāļ›āļĢāļ°āļŠāļēāļ™āļ‡āļēāļ™

13
āļāļēāļĢāļ›āļĢāļ°āļŠāļēāļ™āļ‡āļēāļ™
āđ€āļ›āđ‡āļ™āļāļīāļˆāļāļĢāļĢāļĄāļŠāđāļēāļ„āļąāļāļ—āļĩāđˆāļŠāđˆāļ§āļĒāđƒāļŦāđ‰āđ€āļāļīāļ”āļ„āļ§āļēāļĄāļĢāđˆāļ§āļĄāļĄāļ·āļ­āļāļąāļ™āđƒāļ™āļāļēāļĢāļ›āļāļīāļšāļąāļ•āļīāļ‡āļēāļ™ āđāļĨāļ°āļĨāļ”
āļ„āļ§āļēāļĄāļ‚āļąāļ”āđāļĒāđ‰āļ‡āļĢāļ°āļŦāļ§āđˆāļēāļ‡āļœāļđāđ‰āļĢāđˆāļ§āļĄāļ‡āļēāļ™

13
āļ­āđāļēāļ™āļēāļˆāļŦāļ™āđ‰āļēāļ—āļĩāđˆāđāļĨāļ°āļ„āļ§āļēāļĄāļĢāļąāļšāļœāļīāļ”āļŠāļ­āļš

14
āļ­āđāļēāļ™āļēāļˆāļŦāļ™āđ‰āļēāļ—āļĩāđˆāđāļĨāļ°āļ„āļ§āļēāļĄāļĢāļąāļšāļœāļīāļ”āļŠāļ­āļš
āļ­āđāļēāļ™āļēāļˆāļŦāļ™āđ‰āļēāļ—āļĩāđˆ āļŦāļĄāļēāļĒāļ–āļķāļ‡āļŠāļīāļ—āļ˜āļīāļ—āļĩāđˆāļˆāļ°āļŠāļąāđˆāļ‡āđƒāļŦāđ‰āļœāļđāđ‰āļ­āļ·āđˆāļ™āļ›āļāļīāļšāļąāļ•āļīāļ•āļēāļĄ āđ‚āļ”āļĒāļ—āļĩāđˆāļ•āđ‰āļ­āļ‡āđ€āļ›āđ‡āļ™āđ„āļ›āļ•āļēāļĄ
āļ§āļąāļ•āļ–āļļāļ›āļĢāļ°āļŠāļ‡āļ„āđŒ āđ„āļ”āđ‰āļĄāļēāļ•āļēāļĄāļ•āđāļēāđāļŦāļ™āđˆāļ‡ āļ„āļ§āļēāļĄāļĢāļąāļšāļœāļīāļ”āļŠāļ­āļš

14
āļāļēāļĢāļĄāļ­āļšāļŦāļĄāļēāļĒāļ‡āļēāļ™āđāļĨāļ°āļāļēāļĢāļĄāļ­āļšāļ­āđāļēāļ™āļēāļˆāļŦāļ™āđ‰āļēāļ—āļĩāđˆ

15
āļāļēāļĢāļĄāļ­āļšāļŦāļĄāļēāļĒāļ‡āļēāļ™āđāļĨāļ°āļāļēāļĢāļĄāļ­āļšāļ­āđāļēāļ™āļēāļˆāļŦāļ™āđ‰āļēāļ—āļĩāđˆ
āđ€āļ›āđ‡āļ™āļāļēāļĢāļāđāļēāļŦāļ™āļ”āļ„āļ§āļēāļĄāļĢāļąāļšāļœāļīāļ”āļŠāļ­āļšāđƒāļŦāđ‰āđāļāđˆāļœāļđāđ‰āđƒāļ•āđ‰āļšāļąāļ‡āļ„āļąāļšāļšāļąāļāļŠāļēāđ€āļžāļ·āđˆāļ­āļ›āļāļīāļšāļąāļ•āļīāļ‡āļēāļ™ āđ‚āļ”āļĒ
āļāļēāļĢāļĄāļ­āļšāļŦāļĄāļēāļĒāļ‡āļēāļ™āļˆāļ°āļ•āđ‰āļ­āļ‡āļĄāļ­āļšāļ­āđāļēāļ™āļēāļˆāļŦāļ™āđ‰āļēāļ—āļĩāđˆāđƒāļŦāđ‰āļŠāļ­āļ”āļ„āļĨāđ‰āļ­āļ‡āļāļąāļ™āļˆāļķāļ‡āļˆāļ°āļ—āđāļēāđƒāļŦāđ‰āļ‡āļēāļ™
āļŠāđāļēāđ€āļĢāđ‡āļˆāļ•āļēāļĄāđ€āļ›āđ‰āļēāļŦāļĄāļēāļĒ āđ€āļ›āđ‡āļ™āļāļēāļĢāđāļšāđˆāļ‡āđ€āļšāļēāļ āļēāļĢāļ°āļ‚āļ­āļ‡āļœāļđāđ‰āļšāļĢāļīāļŦāļēāļĢ

15
āļ›āļĢāļ°āđ‚āļĒāļŠāļ™āđŒāļ‚āļ­āļ‡āļāļēāļĢāļˆāļąāļ”āļ­āļ‡āļ„āđŒāļāļēāļĢ

16
āļ›āļĢāļ°āđ‚āļĒāļŠāļ™āđŒāļ‚āļ­āļ‡āļāļēāļĢāļˆāļąāļ”āļ­āļ‡āļ„āđŒāļāļēāļĢ
āļ—āđāļēāđƒāļŦāđ‰āļ­āļ‡āļ„āđŒāļāļēāļĢāļšāļĢāļĢāļĨāļļāļ§āļąāļ•āļ–āļļāļ›āļĢāļ°āļŠāļ‡āļ„āđŒ

16
āļ›āļĢāļ°āđ‚āļĒāļŠāļ™āđŒāļ‚āļ­āļ‡āļāļēāļĢāļˆāļąāļ”āļ­āļ‡āļ„āđŒāļāļēāļĢ
āļ—āđāļēāđƒāļŦāđ‰āļ­āļ‡āļ„āđŒāļāļēāļĢāļšāļĢāļĢāļĨāļļāļ§āļąāļ•āļ–āļļāļ›āļĢāļ°āļŠāļ‡āļ„āđŒ
āļ—āđāļēāđƒāļŦāđ‰āļœāļđāđ‰āļ›āļāļīāļšāļąāļ•āļīāļ‡āļēāļ™ āļĢāļđāđ‰āļ‚āļ­āļšāđ€āļ‚āļ•āļ‡āļēāļ™ āļ­āđāļēāļ™āļēāļˆāļŦāļ™āđ‰āļēāļ—āļĩāđˆāđāļĨāļ°āļ„āļ§āļēāļĄāļĢāļąāļšāļœāļīāļ”āļŠāļ­āļšāļ‚āļ­āļ‡āļ•āļ™āđ€āļ­āļ‡

16
āļ›āļĢāļ°āđ‚āļĒāļŠāļ™āđŒāļ‚āļ­āļ‡āļāļēāļĢāļˆāļąāļ”āļ­āļ‡āļ„āđŒāļāļēāļĢ
āļ—āđāļēāđƒāļŦāđ‰āļ­āļ‡āļ„āđŒāļāļēāļĢāļšāļĢāļĢāļĨāļļāļ§āļąāļ•āļ–āļļāļ›āļĢāļ°āļŠāļ‡āļ„āđŒ
āļ—āđāļēāđƒāļŦāđ‰āļœāļđāđ‰āļ›āļāļīāļšāļąāļ•āļīāļ‡āļēāļ™ āļĢāļđāđ‰āļ‚āļ­āļšāđ€āļ‚āļ•āļ‡āļēāļ™ āļ­āđāļēāļ™āļēāļˆāļŦāļ™āđ‰āļēāļ—āļĩāđˆāđāļĨāļ°āļ„āļ§āļēāļĄāļĢāļąāļšāļœāļīāļ”āļŠāļ­āļšāļ‚āļ­āļ‡āļ•āļ™āđ€āļ­āļ‡
āļŠāđˆāļ§āļĒāļ‚āļˆāļąāļ”āļ„āļ§āļēāļĄāļ‹āđ‰āđāļēāļ‹āđ‰āļ­āļ™āđƒāļ™āļāļēāļĢāļ—āđāļēāļ‡āļēāļ™ āļ›āļĢāļ°āļŦāļĒāļąāļ”āļ•āđ‰āļ™āļ—āļļāļ™

16
āļ›āļĢāļ°āđ‚āļĒāļŠāļ™āđŒāļ‚āļ­āļ‡āļāļēāļĢāļˆāļąāļ”āļ­āļ‡āļ„āđŒāļāļēāļĢ
āļ—āđāļēāđƒāļŦāđ‰āļ­āļ‡āļ„āđŒāļāļēāļĢāļšāļĢāļĢāļĨāļļāļ§āļąāļ•āļ–āļļāļ›āļĢāļ°āļŠāļ‡āļ„āđŒ
āļ—āđāļēāđƒāļŦāđ‰āļœāļđāđ‰āļ›āļāļīāļšāļąāļ•āļīāļ‡āļēāļ™ āļĢāļđāđ‰āļ‚āļ­āļšāđ€āļ‚āļ•āļ‡āļēāļ™ āļ­āđāļēāļ™āļēāļˆāļŦāļ™āđ‰āļēāļ—āļĩāđˆāđāļĨāļ°āļ„āļ§āļēāļĄāļĢāļąāļšāļœāļīāļ”āļŠāļ­āļšāļ‚āļ­āļ‡āļ•āļ™āđ€āļ­āļ‡
āļŠāđˆāļ§āļĒāļ‚āļˆāļąāļ”āļ„āļ§āļēāļĄāļ‹āđ‰āđāļēāļ‹āđ‰āļ­āļ™āđƒāļ™āļāļēāļĢāļ—āđāļēāļ‡āļēāļ™ āļ›āļĢāļ°āļŦāļĒāļąāļ”āļ•āđ‰āļ™āļ—āļļāļ™
āļŠāđˆāļ§āļĒāđƒāļŦāđ‰āļ­āļ‡āļ„āđŒāļāļēāļĢāļ›āļĢāļąāļšāļ•āļąāļ§āđ€āļ‚āđ‰āļēāļāļąāļšāļŠāļ āļēāļžāđāļ§āļ”āļĨāđ‰āļ­āļĄāļ—āļĩāđˆāđ€āļ›āļĨāļĩāđˆāļĒāļ™āđ„āļ›āđ„āļ”āđ‰

16
āļ›āļĢāļ°āđ‚āļĒāļŠāļ™āđŒāļ‚āļ­āļ‡āļāļēāļĢāļˆāļąāļ”āļ­āļ‡āļ„āđŒāļāļēāļĢ
āļ—āđāļēāđƒāļŦāđ‰āļ­āļ‡āļ„āđŒāļāļēāļĢāļšāļĢāļĢāļĨāļļāļ§āļąāļ•āļ–āļļāļ›āļĢāļ°āļŠāļ‡āļ„āđŒ
āļ—āđāļēāđƒāļŦāđ‰āļœāļđāđ‰āļ›āļāļīāļšāļąāļ•āļīāļ‡āļēāļ™ āļĢāļđāđ‰āļ‚āļ­āļšāđ€āļ‚āļ•āļ‡āļēāļ™ āļ­āđāļēāļ™āļēāļˆāļŦāļ™āđ‰āļēāļ—āļĩāđˆāđāļĨāļ°āļ„āļ§āļēāļĄāļĢāļąāļšāļœāļīāļ”āļŠāļ­āļšāļ‚āļ­āļ‡āļ•āļ™āđ€āļ­āļ‡
āļŠāđˆāļ§āļĒāļ‚āļˆāļąāļ”āļ„āļ§āļēāļĄāļ‹āđ‰āđāļēāļ‹āđ‰āļ­āļ™āđƒāļ™āļāļēāļĢāļ—āđāļēāļ‡āļēāļ™ āļ›āļĢāļ°āļŦāļĒāļąāļ”āļ•āđ‰āļ™āļ—āļļāļ™
āļŠāđˆāļ§āļĒāđƒāļŦāđ‰āļ­āļ‡āļ„āđŒāļāļēāļĢāļ›āļĢāļąāļšāļ•āļąāļ§āđ€āļ‚āđ‰āļēāļāļąāļšāļŠāļ āļēāļžāđāļ§āļ”āļĨāđ‰āļ­āļĄāļ—āļĩāđˆāđ€āļ›āļĨāļĩāđˆāļĒāļ™āđ„āļ›āđ„āļ”āđ‰
āļ—āđāļēāđƒāļŦāđ‰āļāļēāļĢāļĄāļ­āļšāļŦāļĄāļēāļĒāļ‡āļēāļ™āļ•āļēāļĄāļŠāļēāļĒāļāļēāļĢāļšāļąāļ‡āļ„āļąāļšāļšāļąāļāļŠāļēāļ‡āđˆāļēāļĒāļ‚āļķāđ‰āļ™ āđāļĨāļ°āļ‡āđˆāļēāļĒāļ•āđˆāļ­āļāļēāļĢ
āļ„āļ§āļšāļ„āļļāļĄāļāļēāļĢāļ—āđāļēāļ‡āļēāļ™āļ‚āļ­āļ‡āļœāļđāđ‰āļšāļĢāļīāļŦāļēāļĢ

16
THE ORGANIZING PROCESS

17
THE ORGANIZING PROCESS
STEP 1
Reect on plans
and objectives

17
THE ORGANIZING PROCESS
STEP 1
Reect on plans
and objectives

17
THE ORGANIZING PROCESS
STEP 1

STEP 2

Reect on plans
and objectives

Establish major
task

17
THE ORGANIZING PROCESS
STEP 1

STEP 2

Reect on plans
and objectives

Establish major
task

17
THE ORGANIZING PROCESS
STEP 1

STEP 2

Reect on plans
and objectives

Establish major
task

STEP 3
Divide major task
into subtasks

17
THE ORGANIZING PROCESS
STEP 1

STEP 2

Reect on plans
and objectives

Establish major
task

STEP 3
Divide major task
into subtasks

17
THE ORGANIZING PROCESS
STEP 1

STEP 2

Reect on plans
and objectives

Establish major
task

STEP 3
STEP 4

Divide major task
into subtasks

Allocate
resources and
directives for
subtasks
17
THE ORGANIZING PROCESS
STEP 1

STEP 2

Reect on plans
and objectives

Establish major
task

STEP 3
STEP 4

Divide major task
into subtasks

Allocate
resources and
directives for
subtasks
17
THE ORGANIZING PROCESS
STEP 1

STEP 2

Reect on plans
and objectives

Establish major
task

STEP 3

STEP 5

Evaluate result of
organizing strategy

STEP 4

Divide major task
into subtasks

Allocate
resources and
directives for
subtasks
17
THE ORGANIZING PROCESS
STEP 1

STEP 2

Reect on plans
and objectives

Establish major
task

STEP 3

STEP 5

Evaluate result of
organizing strategy

STEP 4

Divide major task
into subtasks

Allocate
resources and
directives for
subtasks
17
WORK SPECIALIZATION

18
WORK SPECIALIZATION
Devision of work
Team work
Job enrichment
Job enlargement

18
DEPARTMENTALIZATION

19
DEPARTMENTALIZATION
Functional departmentalization
President

Marketing

Finance

Service

19
DEPARTMENTALIZATION
Functional departmentalization

Product departmentalization

President

President

Marketing

Finance

Service

Antibiotics

Cardiology

Neurology

19
DEPARTMENTALIZATION
Functional departmentalization

Product departmentalization

President

President

Marketing

Finance

Service

Antibiotics

Cardiology

Neurology

Geographic departmentalization
President

North

Central

South
19
DEPARTMENTALIZATION
Functional departmentalization

Product departmentalization

President

President

Marketing

Finance

Service

Antibiotics

Cardiology

Neurology

Geographic departmentalization

Processing departmentalization

President

President

North

Central

South

Reception

Service

Cashier
19
CHAIN OF COMMAND
āļŠāļēāļĒāļāļēāļĢāļšāļąāļ‡āļ„āļąāļšāļšāļąāļāļŠāļēāļˆāļēāļāļœāļđāđ‰āļšāļĢāļīāļŦāļēāļĢāļŠāļđāļ‡āļŠāļļāļ”āļĄāļēāļ–āļķāļ‡āļœāļđāđ‰
āļ›āļāļīāļšāļąāļ•āļīāļ‡āļēāļ™āļĢāļ°āļ”āļąāļšāļĨāđˆāļēāļ‡āļŠāļļāļ” āđ€āļžāļ·āđˆāļ­āđƒāļŦāđ‰āđ€āļŦāđ‡āļ™āļ§āđˆāļēāļœāļđāđ‰āļ›āļāļīāļšāļąāļ•āļīāļ‡āļēāļ™
āđāļ•āđˆāļĨāļ°āļ„āļ™āļ‚āļķāđ‰āļ™āļ•āļĢāļ‡āļ•āđˆāļ­āđƒāļ„āļĢ āļŦāļĢāļ·āļ­āļ•āđ‰āļ­āļ‡āļĢāļēāļĒāļ‡āļēāļ™āļ•āđˆāļ­āđƒāļ„āļĢāđ€āļ›āđ‡āļ™
āļ‚āļąāđ‰āļ™āļ•āļ­āļ™

Authority

Responsibility

Unity of command

20
SPAN OF MANAGEMENT

21
SPAN OF MANAGEMENT
Top
manager
Top
manager
A

B

C

D

Manager 1
E

F

A

B

C

Manager 2
D

E

F

21
SPAN OF MANAGEMENT
Top
manager

A

B

C

D

Height

Top
manager
E

F

Manager 1
A

B

C

Manager 2
D

E

F

21
SPAN OF MANAGEMENT
Top
manager

A

B

C

D

Height

Top
manager
E

F

Manager 1
A

B

C

Manager 2
D

Factor
1.Similarity of function
2. Geographic contiguity
3.Complexity of function
4.Coordinating
5.Planning

E

F
Factor has tendency to
increase span of
management when-

1.Subordinates have similar function
2.Subordinates are physically close
3..Subordinates have simple tasks
4. Work of subordinates needs little
coordination
5. Manager spends little time planning

Factor has tendency to
decrease span of
management when1.Subordinates have different functions
2.Subordinates are physically distant

3.Subordinates have complex tasks
4. Work of subordinates needs much
coordination
5. Manager spends much time planning

21
CENTRALIZATION VS DECENTALIZATION

22
CENTRALIZATION VS DECENTALIZATION
More centralization

More decentralization

Environment is stable

Environment is complex, uncertain.

Lower-level managers are not as capable or experienced at
making decision as upper-level managers

Lower-level managers are capable and experienced at making
decision.

Lower-level managers do not want to have a say in decisions.

Lower-level managers want a voice in decisions.

Decisions are signicant.

Decisions are relatively minor

Organization is facing a crisis or the risk of company failure.

Corporate culture is open to allowing managers to have say
what happens

Company is large

Company is geographically dispersed

Effective implementary of company strategies depends on
manager retaining say over what happens.

Effective implementation of company strategies depends on
manager having involvement and exibility to make decisions.
22
āļāļēāļĢāļāļĢāļ°āļˆāļēāļĒāļ­āđāļēāļ™āļēāļˆ

â€Ē

Decentralization is the process of dispersing decision-making governance
closer to the people and/or citizens. It includes the dispersal of administration
or governance in sectors or areas like engineering, management science ,
political science, political economy, sociology and economics. Decentralization is
also possible in the dispersal of population and employment.

23
DECENTRALIZATION

3

Devolution

2

Delegation

1

Deconcentration

24
Administrative decentralization
Deconcentration

Deconcentration is the weakest form of decentralization and is used most frequently in unitary
states—redistributes decision making authority and nancial and management responsibilities
among different levels of the national government. It can merely shift responsibilities from
central government ofcials in the capital city to those working in regions, provinces or
districts, or it can create strong eld administration or local administrative capacity under the
supervision of central government ministries.

Delegation

Delegation is a more extensive form of decentralization. Through delegation central governments transfer
responsibility for decision-making and administration of public functions to semi-autonomous organizations
not wholly controlled by the central government, but ultimately accountable to it. Governments delegate
responsibilities when they create public enterprises or corporations, housing authorities, transportation
authorities, special service districts, semi-autonomous school districts, regional development corporations,
or special project implementation units. Usually these organizations have a great deal of discretion in
decision-making. They may be exempted from constraints on regular civil service personnel and may be able
to charge users directly for services.

Devolution

Devolution is an administrative type of decentralisation. When governments devolve functions, they
transfer authority for decision-making, nance, and management to quasi-autonomous units of local
government with corporate status. Devolution usually transfers responsibilities for services to local
governments that elect their own elected functionaries and councils, raise their own revenues, and have
independent authority to make investment decisions. In a devolved system, local governments have clear and
legally recognized geographical boundaries over which they exercise authority and within which they
perform public functions. Administrative decentralization always underlies most cases of political
decentralization.
25
FORMALIZATION

26
FORMALIZATION
āļāļēāļĢāļāđāļēāļŦāļ™āļ”āļĄāļēāļ•āļĢāļāļēāļ™āļ‚āļ­āļ‡āļ‡āļēāļ™āļ•āđˆāļēāļ‡āđ† āđƒāļ™āļ­āļ‡āļ„āđŒāļāļēāļĢ āļāđāļēāļŦāļ™āļ”āļāļŽāđ€āļāļ“āļ‘āđŒāđāļĨāļ°āļĢāļ°āđ€āļšāļĩāļĒāļš
āļ›āļāļīāļšāļąāļ•āļīāđāļĨāļ°āļ§āļīāļ˜āļĩāļ›āļāļīāļšāļąāļ•āļīāđƒāļŦāđ‰āļāļąāļšāļžāļ™āļąāļāļ‡āļēāļ™
āļ­āļīāļŠāļĢāļ°āđƒāļ™āļāļēāļĢāļ›āļāļīāļšāļąāļ•āļīāļ‡āļēāļ™

26
TRADITIONAL ORGANIZATION
Simple structure
â€Ē Low departmentalization
â€Ē Wide span of control
â€Ē Authority centralized in a single person
â€Ē Low formalization

Strength: Fast, exible, inexpensive to maintain; clear
accountability
Weakness: Not appropriate as organization glow; reliance
on one person is risky

Functional structure
â€Ē Specialization
â€Ē Increasingly bureaucratic
â€Ē Functional departmentalization

Strength: Cost-saving advantage from specialization and
employees are group with other who have similar tasks
Weakness: Pursuit of functional goals can cause managers
to loss sight of what’s best for overall organization

Divisional structure
â€Ē Independent
â€Ē Product/customer/geographical/process
departmentalization

Strength: Focuses on result- division managers are
responsible for what happens to their products and services
Weakness: Duplication of activities and resources
increases costs and reduces efciency
27
CONTEMPORARY ORGANIZATION
Team-based structure

Learning organization

Matrix structure
Project structure
Autonomous internal unit

Organization design
â€Ē Boundaryless
â€Ē Teams
â€Ē Empowerment
Organization culture
â€Ē Strong mutual relationship
â€Ē Sense of community
â€Ē Caring
â€Ē Trust

Learning
organization

Information sharing
â€Ē Open
â€Ē Timely
â€Ē Accurate

Leadership
â€Ē Shared vision
â€ĒCollaboration

Boundaryless organization
28
Responsibility

Authority

Delegation

29
RESPONSIBILITY
Dividing job activities

â€ĒThe functional similarity method

â€ĒExamine objectives
â€ĒDesignate activities necessary to reach

objectives
â€ĒDesign jobs by grouping similar activities
â€ĒMake individuals responsible for performing
jobs

â€ĒFunctional similarity and responsibility
Clarifying job activities

â€ĒGeneral responsibility
â€ĒOperating responsibility
â€ĒSpecic responsibility
â€ĒMust be consulted
â€ĒMay be consulted
â€ĒMust be notied
â€ĒMust approve

Responsible manager
Behavior with subordinates

â€Ē Take complete charge of their work

groups
â€Ē Pass praise and credit along to
subordinates
â€Ē Stay close to problems and activities
â€Ē Take actions to maintain productivity
and are willing to terminate poor
performers if necessary

Behavior with other groups

â€Ē Make sure that any gaps between their
areas and those of other managers are
surely lled

Behavior with upper management

â€Ē Accept criticism for mistakes and buffer
their groups from excessive criticism
â€Ē Ensure that their groups meet
management expectations and objectives

Personal attitudes and values

â€Ē Identity with the group
â€Ē Put organizational goals ahead of

personal desires or activities
â€Ē Perform tasks for which there is no
immediate reward but that help
subordinates, the company and both
â€Ē Conserve corporate resources as if the
resources were their own

30
AUTHORITY
Type of authority

Hospital board

â€Ē Line authority
â€Ē Staff authority
â€Ē Functional authority
Medical staff
Chief of staff

Medical staff
Executive committee
Medical
Surgical
Clinical
Pediatrics
department
Ob. Gyn.
Dental

CEO

Unit management team
Director
of nursing
services

Chief clinical nurse
Unit medical advisor

Services
departments
(Indirect)

Administrator assistant
hospital

31
DELEGATION
â€ĒGive employee freedom to pursue tasks in their own

way
â€ĒEstablish mutually agreed-upon results and performance
standards for delegated tasks
â€ĒEncourage employees to take an active role in dening,
implementing, and communicating progress on tasks
â€ĒEntrust employees with completion for whole projects
or tasks whenever possible
â€ĒExplain the relevance of delegated tasks to larger
projects or to department or organization goals
â€ĒGive employees the authority necessary to accomplish
tasks
â€ĒAllow employees access to all information, people, and
departments necessary to perform delegated tasks
â€ĒProvide training and guidance necessary for employees
to complete delegated tasks satisfactorily
â€ĒWhen possible, delegate task on the basis of employee
interests

Centralization VS Decentralization
Maximum
delegation in
organization

Degree of
delegation

No
delegation in
organization

Decentralization
Centralization
Degree of
organization
organization
centralization
and
decentralization

32
Organization cycle
āļŠāđˆāļ§āļ‡āđ€āļĢāļīāđˆāļĄāļ›āļĢāļ°āļāļ­āļšāļāļēāļĢ āļœāļđāđ‰āļ›āļĢāļ°āļāļ­āļšāļāļēāļĢāļ•āđ‰āļ­āļ‡āđƒāļŠāđ‰āļ„āļ§āļēāļĄāļŠāļēāļĄāļēāļĢāļ–
āđƒāļ™āļāļēāļĢāļšāļĢāļīāļŦāļēāļĢāđ€āļžāļ·āđˆāļ­āļ„āļ§āļēāļĄāļ­āļĒāļđāđˆāļĢāļ­āļ” āđāļĨāļ°āļŦāļēāļŠāļīāļ™āļ„āđ‰āļēāļŦāļĢāļ·āļ­āļšāļĢāļīāļāļēāļĢ
āđƒāļŦāļĄāđˆāđ† āđ€āļžāļ·āđˆāļ­āļ•āļ­āļšāļŠāļ™āļ­āļ‡āļ„āļ§āļēāļĄāļ•āđ‰āļ­āļ‡āļāļēāļĢāļ‚āļ­āļ‡āļ•āļĨāļēāļ”āđ„āļ”āđ‰
āļŠāđˆāļ§āļ‡āđ€āļˆāļĢāļīāļāđ€āļ•āļīāļšāđ‚āļ•āđ€āļĢāđ‡āļ§ āđ€āļ›āđ‡āļ™āļŠāđˆāļ§āļ‡āļ—āļĩāđˆāļ­āļ‡āļ„āđŒāļāļēāļĢāļĄāļĩāļ‚āļ™āļēāļ”āđƒāļŦāļāđˆāļ‚āļķāđ‰āļ™ āļ•āđ‰āļ­āļ‡
āļˆāļąāļ”āļ§āļēāļ‡āđ‚āļ„āļĢāļ‡āļŠāļĢāđ‰āļēāļ‡ āđāļšāđˆāļ‡āļ‡āļēāļ™ āđāļĨāļ°āļāļģāļŦāļ™āļ”āđ€āļ›āđ‰āļēāļŦāļĄāļēāļĒāļāļēāļĢāļ—āļģāļ‡āļēāļ™
āļ—āļĩāđˆāļŠāļąāļ”āđ€āļˆāļ™ āđ‚āļ”āļĒāļœāļđāđ‰āļšāļĢāļīāļŦāļēāļĢāļˆāļ°āļ•āđ‰āļ­āļ‡āļšāļĢāļīāļŦāļēāļĢ āļ„āļ§āļšāļ„āļļāļĄ āļāļģāļŦāļ™āļ”āļ§āļīāļ˜āļĩ
āļ›āļāļīāļšāļąāļ•āļīāļ‡āļēāļ™ āđāļĨāļ°āļˆāļąāļ”āļ—āļģāđāļœāļ™āļāļĨāļĒāļļāļ—āļ˜āđŒāļŠāļģāļŦāļĢāļąāļšāļ­āļ‡āļ„āđŒāļāļēāļĢ
āļŠāđˆāļ§āļ‡āđ€āļˆāļĢāļīāļāđ€āļ•āļīāļšāđ‚āļ•āđ€āļ•āđ‡āļĄāļ—āļĩāđˆ āļ­āļ‡āļ„āđŒāļāļēāļĢāļĄāļĩāļ‚āļ™āļēāļ”āđƒāļŦāļāđˆāđāļĨāļ°āļ‹āļąāļšāļ‹āđ‰āļ­āļ™
āļ„āļ§āļšāļ„āļļāļĄāđ„āļ”āđ‰āļĒāļēāļāļ‚āļķāđ‰āļ™
āļŠāđˆāļ§āļ‡āđ€āļĢāļīāđˆāļĄāđ€āļŠāļ·āđˆāļ­āļĄ āđ€āļ›āđ‡āļ™āļŠāđˆāļ§āļ‡āļ—āļĩāđˆāļ­āļ‡āļ„āđŒāļāļēāļĢāļĄāļĩāļ‚āļ™āļēāļ”āđ€āļ—āđˆāļēāđ€āļ”āļīāļĄ āđ‚āļ„āļĢāļ‡āļŠāļĢāđ‰āļēāļ‡
āļ‹āļąāļšāļ‹āđ‰āļ­āļ™ āđ€āļĢāļīāđˆāļĄāļĄāļĩāļ„āļ§āļēāļĄāđ€āļŠāļĩāđˆāļĒāļ‡āļĄāļēāļāļ‚āļķāđ‰āļ™ āļ„āļ§āļēāļĄāļŠāļēāļĄāļēāļĢāļ–āđƒāļ™āļāļēāļĢ
āđāļ‚āđˆāļ‡āļ‚āļąāļ™āļĨāļ”āļĨāļ‡ āļ­āļ‡āļ„āđŒāļāļēāļĢāđ€āļĢāļīāđˆāļĄāđ€āļŠāļ·āđˆāļ­āļĄāļ–āļ­āļĒ āļ•āđ‰āļ­āļ‡āļĄāļĩāļāļēāļĢāļĨāļ”āļ‚āļ™āļēāļ”
āļ­āļ‡āļ„āđŒāļāļēāļĢ (downsizing) āđ‚āļ”āļĒāļāļēāļĢāļĨāļ”āļˆāļģāļ™āļ§āļ™āļ‡āļēāļ™āļ—āļĩāđˆāđ„āļĄāđˆāļˆāļģāđ€āļ›āđ‡āļ™
āđāļĨāļ°āļĨāļ”āļˆāļģāļ™āļ§āļ™āļ„āļ™āļĨāļ‡ āđ€āļžāļ·āđˆāļ­āļĨāļ”āļ•āđ‰āļ™āļ—āļļāļ™ āđāļĨāļ°āđ€āļžāļīāđˆāļĄāļœāļĨāļœāļĨāļīāļ•
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āļŦāļĨāļąāļāļāļēāļĢāļ­āļ­āļāđāļšāļš

â€Ē

āļˆāļąāļ”āļ­āļ‡āļ„āđŒāļāļēāļĢāđāļšāļšāđāļšāļ™āļĢāļēāļšāļĨāļ‡ (Flatter Organization Structure) āđ‚āļ”āļĒāļĨāļ”āļˆāđāļēāļ™āļ§āļ™āļŠāļēāļĒ
āļāļēāļĢāļšāļąāļ‡āļ„āļąāļšāļšāļąāļāļŠāļēāļĨāļ‡ āđāļĨāļ°āđƒāļŠāđ‰āđ€āļ—āļ„āđ‚āļ™āđ‚āļĨāļĒāļĩāļ‚āđ‰āļ­āļĄāļđāļĨāļ‚āđˆāļēāļ§āļŠāļēāļĢāđ€āļ›āđ‡āļ™āļ•āļąāļ§āđ€āļŠāļ·āđˆāļ­āļĄāļāļēāļĢāļ—āđāļēāļ‡āļēāļ™āļ‚āļ­āļ‡
āđāļ•āđˆāļĨāļ°āđāļœāļ™āļ

â€Ē

āļŠāđˆāļ‡āđ€āļŠāļĢāļīāļĄāđƒāļŦāđ‰āļĄāļĩāļāļēāļĢāļāļĢāļ°āļˆāļēāļĒāļ­āđāļēāļ™āļēāļˆāļĄāļēāļāļ‚āļķāđ‰āļ™ āđ€āļžāļ·āđˆāļ­āđƒāļŦāđ‰āļžāļ™āļąāļāļ‡āļēāļ™āđƒāļ™āļ­āļ‡āļ„āđŒāļāļēāļĢāļŠāļēāļĄāļēāļĢāļ–āļ•āļąāļ”āļŠāļīāļ™
āđƒāļˆ āđāļĨāļ°āļ›āļāļīāļšāļąāļ•āļīāļ‡āļēāļ™āđ„āļ”āđ‰āļ­āļĒāđˆāļēāļ‡āļĢāļ§āļ”āđ€āļĢāđ‡āļ§ āļ–āļđāļāļ•āđ‰āļ­āļ‡ āļ—āļąāļ™āļ•āđˆāļ­āđ€āļŦāļ•āļļāļāļēāļĢāļ“āđŒ āđ€āļ™āđ‰āļ™āļāļēāļĢāļāļĢāļ°āļˆāļēāļĒāļ­āđāļē
āļ™āļēāļˆ

â€Ē

āđ€āļžāļīāđˆāļĄāļŠāļąāļ”āļŠāđˆāļ§āļ™āļžāļ™āļąāļāļ‡āļēāļ™āļĄāļ·āļ­āļ­āļēāļŠāļĩāļžāđƒāļŦāđ‰āļĄāļēāļāļ‚āļķāđ‰āļ™ āđ‚āļ”āļĒāđƒāļŠāđ‰āļĢāļ°āļšāļšāļ‚āđ‰āļ­āļĄāļđāļĨāļ‚āđˆāļēāļ§āļŠāļēāļĢ āđ€āļžāļ·āđˆāļ­āļ—āļĩāđˆāļˆāļ°
āļŠāļēāļĄāļēāļĢāļ–āđƒāļŦāđ‰āļšāļĢāļīāļāļēāļĢāļĨāļđāļāļ„āđ‰āļēāđ„āļ”āđ‰āļ­āļĒāđˆāļēāļ‡āļĄāļĩāļ›āļĢāļ°āļŠāļīāļ—āļ˜āļīāļ āļēāļž āļāļēāļĢāļŠāļ·āđˆāļ­āļŠāļēāļĢāļœāđˆāļēāļ™āļ—āļēāļ‡āļ­āļĩāđ€āļĄāļĨāđŒ āļāđ‡āđ€āļ›āđ‡āļ™āļ§āļīāļ˜āļĩ
āļŦāļ™āļķāđˆāļ‡āļ—āļĩāđˆāļŠāđˆāļ§āļĒāļĨāļ”āļāļēāļĢāđƒāļŠāđ‰āļ§āļąāļŠāļ”āļļāļŠāļīāđ‰āļ™āđ€āļ›āļĨāļ·āļ­āļ‡āđƒāļ™āļŠāđāļēāļ™āļąāļāļ‡āļēāļ™āđ„āļ”āđ‰

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āļāļēāļĢāļĄāļ­āļšāļŦāļĄāļēāļĒāļ‡āļēāļ™
āļšāļ™

āļšāļ™

āļ—āļąāļĻāļ™āļ°āļāļēāļĢāļĒāļ­āļĄāļĢāļąāļš

āļ—āļąāļĻāļ™āļ°āļŠāļĄāļąāļĒāđ€āļ”āļīāļĄ

āļĨāļēāļ‡

āļĨāļēāļ‡

35
āļāļēāļĢāļˆāļąāļ”āđāļšāđˆāļ‡āļ‡āļēāļ™

â€Ē

āļāļēāļĢāđāļšāđˆāļ‡āļ‡āļēāļ™āļ•āļēāļĄāđāļ™āļ§āļ™āļ­āļ™ (Horizontal Differentiation) āđāļšāđˆāļ‡āļ•āļēāļĄāļŦāļ™āđ‰āļēāļ—āļĩāđˆ
āļ‡āļēāļ™ āļŦāļĢāļ·āļ­āđ€āļ—āļ„āļ™āļīāļ„āļāļēāļĢāļ—āđāļēāļ‡āļēāļ™āļ•āļēāļĄāđāļ™āļ§āļ™āļ­āļ™āļĢāļ°āļŦāļ§āđˆāļēāļ‡āļŦāļ™āđˆāļ§āļĒāļ‡āļēāļ™āļ•āđˆāļēāļ‡āđ†

â€Ē

āļāļēāļĢāđāļšāđˆāļ‡āļ‡āļēāļ™āļ•āļēāļĄāđāļ™āļ§āļ”āļīāđˆāļ‡ (Vertical Differentiation) āđāļšāđˆāļ‡āļ•āļēāļĄāļ„āļ§āļēāļĄāļĒāļēāļāļ‡āđˆāļēāļĒ
āļ•āļēāļĄāđāļ™āļ§āļ”āļīāđˆāļ‡ āļ•āļēāļĄāļŠāļēāļĒāļāļēāļĢāļšāļąāļ‡āļ„āļąāļšāļšāļąāļāļŠāļēāļ—āļĩāđˆāļĄāļĩāļĨāđāļēāļ”āļąāļšāļŠāļąāđ‰āļ™āļŠāļđāļ‡āļ•āđˆāđāļē āļŦāļĢāļ·āļ­āļ•āļēāļĄāļĒāļĻāļ•āđāļēāđāļŦāļ™āđˆāļ‡

â€Ē

āļāļēāļĢāđāļšāđˆāļ‡āļ‡āļēāļ™āļ•āļēāļĄāļŠāļ–āļēāļ™āļ—āļĩāđˆāļŦāļĢāļ·āļ­āļžāļ·āđ‰āļ™āļ—āļĩāđˆ (Spatial Differentiation) āđāļšāđˆāļ‡āļ•āļēāļĄāļ—āļĩāđˆāļ•āļąāđ‰āļ‡
āļ‚āļ­āļ‡āļŦāļ™āđˆāļ§āļĒāļ‡āļēāļ™āļ—āļĩāđˆāđ€āļāļĩāđˆāļĒāļ§āļāļąāļšāļāļēāļĢāļāļĢāļ°āļˆāļēāļĒāļ‚āļ­āļ‡āļ­āļļāļ›āļāļĢāļ“āđŒāđ€āļ„āļĢāļ·āđˆāļ­āļ‡āļˆāļąāļāđāļĨāļ°āļšāļļāļ„āļĨāļēāļāļĢāđƒāļ™āļžāļ·āđ‰āļ™āļ—āļĩāđˆ
āļ•āđˆāļēāļ‡āđ†

36
āđƒāļ™āļāļēāļĢāļžāļąāļ’āļ™āļēāđ€āļĻāļĢāļĐāļāļāļīāļˆāđāļĨāļ°āļŠāļąāļ‡āļ„āļĄāļĄāļ™āļļāļĐāļĒāđŒ āļˆāļ°āļ•āđ‰āļ­āļ‡āļ›āļāļīāļ§āļąāļ•āļī
āļ āļēāļĒāđƒāļ™ āļŠāļĢāđ‰āļēāļ‡āļāļēāļ™āļ„āļ§āļēāļĄāļ„āļīāļ”āļ‚āļķāđ‰āļ™āđƒāļŦāļĄāđˆ āđ‚āļ”āļĒāļžāļąāļ’āļ™āļēāļĄāļ™āļļāļĐāļĒāđŒāđƒāļŦāđ‰
āđ€āļ›āđ‡āļ™āļ­āļīāļŠāļĢāļ°āļ­āļĒāđˆāļēāļ‡āđāļ—āđ‰āļˆāļĢāļīāļ‡ āļ„āļ·āļ­āļ‚āđ‰āļēāļ‡āđƒāļ™āļĄāļĩāļ„āļ§āļēāļĄāļŠāļļāļ‚āļ­āļīāļŠāļĢāļ°
āļŠāļąāļ™āđ‚āļ”āļĐ āļŠāļĄāļ–āļ°āđ€āļ›āđ‡āļ™ āļ‚āđ‰āļēāļ‡āļ™āļ­āļāļ­āļĒāļđāđˆāļ­āļĒāđˆāļēāļ‡āļžāļķāđˆāļ‡āļžāļēāļ­āļēāļĻāļąāļĒ āđ€āļāļ·āđ‰āļ­āļāļđāļĨ
āļāļąāļ™āđ„āļ›āļāļąāļšāļ„āļ™āļ­āļ·āđˆāļ™āđāļĨāļ°āļ˜āļĢāļĢāļĄāļŠāļēāļ•āļī āļ›āļĢāļąāļšāļāļēāļ™āļĢāļ°āļšāļšāļ„āļ§āļēāļĄ
āļŠāļąāļĄāļžāļąāļ™āļ˜āđŒāļāļąāļšāļ˜āļĢāļĢāļĄāļŠāļēāļ•āļīāđƒāļŦāđ‰āļ–āļđāļāļ•āđ‰āļ­āļ‡

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2015 Lesson 4 Organizing