205 The Orange Academy Ver 1.0

Learn. Live. Lead

To begin with, its important to clarify why we exist. To make money? Well,
certainly a favourable outcome but not really the core of our being. We believe that
together, as a team, we can make a change. We can help people find their calling, rise
above the frustrations of the present and be inspired to move the mountains. Human
potential is so limitless, possibilities so endless that it is only when we are in this zone
called , can we truly live. We exist to shift you into this zone.

The Orange Academy, Bangalore
Email: learn@executivecoachingindia.com
www.executivecoachingindia.com
Tel: +91 7760503350

Business Communication Skills Learn. Live. Lead

Objectives Program Outline Duration Audience

Minimize or Eliminate Barriers to Perception
Communication
Enhance both internal and external
Communication basics
Verbal and non verbal communication
16 Hrs < 5 years
customer service performance Listening skills
Empower business relationships through Asking powerful questions
enhanced interpersonal communication Method of deliver: Interactive workshop
skills Team Meetings
Increase workplace productivity and Writing business emails Role Play Presentation
retention Conference calls
Activity Case Study
Giving and receiving feedback
Theatre Outdoor games
Group Discussion Video

Even an infant can communicate. However, business communication isn't
that straight forward. Cultural affinity, intent of the receiver, language
barrier and perception - all of them add complexity to this very basic
human phenomenon communication. This program helps you put your
point across and understand others in any situations and at any forum.

The Orange Academy
Tel: +91 7760503350

Negotiation Skills Learn. Live. Lead


Arm the participants to establish The importance of competent
sustainable agreements in everyday work
life by successfully creating win -win
negotiation
8 Hrs 3-8
Steps in negotiations
situations.
Enhance both internal and external
Setting your objectives and planning for years
negotiation
customer service performance Defining and arriving at win win Method of deliver: Interactive workshop
Build sustainable relationships with How to recognize bargaining styles;
partners, colleagues and vendors to deliver Role Play Presentation
Adversarial and Cooperative
astounding business results.
Deadlocks, standstills and concessions Activity Case Study
Verbal and non verbal communication
Closing and sustaining agreements

Everything is negotiable. Be it some trivial workplace issue or a big business
contract, negotiations are a part of everyday life. This program helps you
understand why some agreements fail to sustain while others do. Learn
how to identify, create and build win win agreements through a step by
step approach in a fun filled workshop.

The Orange Academy
Tel: +91 7760503350

Behavioral Interviewing Learn. Live. Lead


Make right hiring decisions by avoiding The importance of competent
costly mistakes negotiation
8 Hrs < 10
Establish key pointers from the past and Steps in negotiations
present behavior patterns of the candidate Setting your objectives and planning for
negotiation
years
culture and values Defining and arriving at win win Method of deliver: Interactive workshop
How to recognize bargaining styles;
weaknesses to establish fitment to the role Role Play Presentation
Adversarial and Cooperative
and tacit expectations. Deadlocks, standstills and concessions Activity Case Study
Make the interviewing process Verbal and non verbal communication
consistent, diligent and effective. Theatre Outdoor games
Closing and sustaining agreements

Leaders are known by the people they hire. This program gives an
organization and its managers the ability to make the right hiring decisions
and avoid costly mistakes. It helps build competency-based & behavior
based interviewing skills using the principle that past and present behavior
is the best predictor of employee's retention and performance.

The Orange Academy
Tel: +91 7760503350

Building Organizational Trust Learn. Live. Lead


Understand and develop organizational Defining trust as an economical factor
trust Role of trust
16 Hrs >5
Build consensus on high trust behaviors Differentiating between personal trust
Identify and eliminate low trust
behaviors
and organizational trust years
The 4 principle model for building
Align roles, people, systems and organizational trust Method of deliver: Interactive workshop
processes for highest business impact High trust behaviors
Role Play Presentation
Rituals for building trust
Align internal systems to the high trust Activity Case Study
model

For too long, trust has been considered as something vague and subjective.
This program helps participants understand trust as an economic asset and
a key indicator of a companies long term viability. It not only helps to
decipher trust worthiness but also enhance it at a personal and
organizational level for highest business impact.

The Orange Academy
Tel: +91 7760503350

Time Management Learn. Live. Lead


Enhance personal effectiveness Visioning and goal setting
Improve organizational productivity Building strategies (ladders)
8 Hrs < 10
Align to goals for higher business impact Self talk and procrastination
Reduce stress Understanding time busters years
Creating time and space
Getting organized Method of deliver: Interactive workshop
Enhancing conviction and assertiveness Role Play Presentation
Activity Case Study

One of the most repeated phrases you will hear in offices is "we don't have
enough to which, the answer is . This programs helps
you work smarter instead by building a long term vision and short term
goals. After identifying the right ladder, participants learn how to climb it
quickly by managing their day better. From simple tools like making a to do
list to taking breaks, the program inculcates lifelong habits.

The Orange Academy
Tel: +91 7760503350

Presentation skills Learn. Live. Lead


Enable the participants to make high Exploring how presentations work
impact presentations Working on belief
Presentation styles and techniques
16 Hrs All
Structuring content
Body language
Mastering the use of training aids Method of deliver: Interactive workshop
Handling objections Role Play Presentation
Developing your unique style
Activity Case Study
Practice sessions

Fear of public speaking is rather well known. In professional life, the ability
to make a high impact presentation may be the key to winning that coveted
deal or getting a promotion. This program helps participants to design and
deliver high impact presentations. The program also helps the participants
to recognize their own unique style and play on their own strengths.

The Orange Academy
Tel: +91 7760503350

Problem Solving Learn. Live. Lead


Enable the participants to define, What is Problem Solving?
analyze and solve complex business
problems in a creative way
Problem Solving Model s
8 Hrs >5
Toolkit
Brainstorming years
Pareto Analysis
SWOT Analysis Method of deliver: Interactive workshop
Problem Re-statement Technique Role Play Presentation
Developing solutions
Activity Case Study
Avoiding recurrence

We make decisions intuitively every moment. However, many problems are
far more complex and far reaching that going by the intuition isn't enough.
This program arms the participants with tools and techniques to define,
analyze and solve problems in a systematic and creative way.

The Orange Academy
Tel: +91 7760503350

Business Etiquette Learn. Live. Lead


Learn why etiquette is important Dining etiquette
Develop strong professional social skills Cultural sensitivity
8 Hrs > 10
Describe appropriate office dress. Communication etiquette
Demonstrate effective self introductions, Telephone etiquette M years
introductions of others, and small talk. Meeting etiquette
Successfully navigate a business meal. Email etiquette & voicemail etiquette Method of deliver: Interactive workshop
Develop an action plan to improve Wardrobe etiquette Role Play Presentation
personal professionalism.
Activity Case Study

People and their relationships drive business. Many potentially worthwhile
and profitable alliances have been lost because of an unintentional breach
of manners. This program helps you present yourself with the kind of polish
that shows you can be taken seriously and trusted.

The Orange Academy
Tel: +91 7760503350

Emotional Intelligence Learn. Live. Lead


Enhance the emotional intelligence of Understand what emotional intelligence
employees to improve personal and
organizational effectiveness
means
Recognize how our emotional health and
8 Hrs All
physical health are related
Learn techniques to understand, use,
and appreciate the role of emotional Method of deliver: Interactive workshop
intelligence in the workplace
Understand the different emotions and Role Play Presentation
how to manage them Activity Case Study
Understand the difference between
optimism and pessimism Theatre Outdoor games
Validate emotions in others Group Discussion Video

Emotional intelligence is the ability to be aware of and to manage emotions
and relationships. a pivotal factor in personal and professional success.
IQ will get you in the door, but it is your EQ, your ability to connect with
others and manage the emotions of yourself and others, that will
determine how successful you are in life. This program helps you enhance
your EQ and thereby live a more fulfilling life.

The Orange Academy
Tel: +91 7760503350

Customer Service Learn. Live. Lead


Recognize that customer service as an
retaining and farming existing customers.
profitability 16 Hrs All
Understand the rules of excellent
customer service
Enhance personal service orientation Method of deliver: Interactive workshop
Make customer service a team approach
Role Play Presentation
Align systems, processes and people to
for seamless delivery Activity Case Study

Would you like to energize employees, impress customers, improve positive
word-of-mouth, and increase repeat business? This training program helps
develop people, systems and processes that can create a seamless
experience for your customers whatever be your domain! Get together
and create a culture of service that far exceeds your
expectations.

The Orange Academy
Tel: +91 7760503350

We are just a call away! Learn. Live. Lead

Geetu Baweja Akash Chander
Business Manager Principal Coach
The Orange Academy The Orange Academy
+91 96-86-22-7924 +91 98-45-45-5307

If wondering why think about the Sun. It is the source of all life energy
on our planet. If there were no sun, there would be no daylight. Plants would not be
able to synthesize food. The entire food chain as we know it would go kaput. We draw
inspiration from the Sun and our aim is to infuse your personal and professional lives
with the energy, courage and determination to be all that you can be. Let not
limitations interfere with your potential.

The Orange Academy, Bangalore
Tel: +91 7760503350

205 The Orange Academy Ver 1.0

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