The document discusses key concepts in service science including:
- Service is defined as value co-creation interactions among service system entities.
- Service systems calculate value from the perspectives of multiple stakeholders such as customers, providers, authorities, and competitors.
- Service systems dynamically configure resources and reconfigure access rights to resources through value propositions.
- Interactions between service systems can create different types of outcomes such as win-win, lose-lose, lose-win, and win-lose scenarios.
Introduction to AEIOU Framework - Abstract Entity Interaction Universals - what questions to answer to improve conceptual foundations of service science, and what formal methods can answer those questions
This document discusses digital disruption of business models and value creation. It provides perspectives on business models from various theoretical approaches and how digital technologies have transformed value chains into value networks. Case studies are mentioned that examine how new forms of collaboration and networks in the digital economy create multiple and unpredictable outcomes. Frameworks are presented for understanding entrepreneurial processes that experiment, organize, and anticipate value during innovation to stabilize emerging business models and value propositions.
This document summarizes a workshop on developing citizen-centric health services in China and Finland. It discusses a "dual model" approach that combines corporate/public services with user-driven innovation. A key focus is how to actively involve citizens to address challenges in health, environment and other sectors. The dual model aims to integrate enterprise architectures with "citizen architectures" to combine resources from individuals, communities and organizations. Developing nationwide eHealth services poses challenges around changing mindsets, usability, responsibility, addressing diverse citizen needs, and economic models.
The impact of governance approaches on system of-system environmentsBoxer Research Ltd
Governments worldwide are turning to Information and Communication Technology (ICT) based systems of systems, commonly termed Electronic Government (eGovernment), to enable more timely, efficient and effective interaction with their citizens and with the business community. Citizens and businesses have dynamic and evolving demands related to the complexity of their lives and operational environments, respectively. A major challenge for government is to be able to understand the value derived from investment in eGovernment in order to improve its consequent ability to respond to the variety of demands of its citizens and businesses. To be able to understand the value derived from planned investments in eGovernment, their analysis needs to extend beyond the familiar approaches that address economies of scale and scope to encompass economies of alignment. These economies of alignment arise from being able to reduce the costs of the multiple forms of collaboration needing to be supported by systems of systems in providing greater responsiveness.
This document summarizes a presentation by Jim Spohrer from IBM on open technology, innovation, and service system evolution. Some key points:
- Spohrer discusses the multidisciplinary nature of services and the need for service scientists to study increasingly service-dominated economies and societies.
- He outlines the evolution of complex systems from the physical to sociotechnical, and how disciplines have evolved to study and design increasingly complex systems, from physics to computer science to service science.
- Spohrer summarizes the development of service science and service-dominant logic as frameworks to study value co-creation within service systems, which are dynamic configurations of resources including people, organizations, information, and technology.
The document discusses a workshop on smart planet and cyber physical systems held at Stanford University. It focuses on digital ecosystems and their role in healthcare and sustainable living. The SEED (Social, Economic, and Environmental Development) framework is introduced for supporting locally driven innovation through self-organizing collaboration. The future of home and community healthcare is also discussed in the context of digital ecosystems and standards like OASIS TGF, BCM, and CAM.
Gov4All :An open data and open services repository for supporting citizen-dr...Yannis Charalabidis
Open data portals have been a primary source for publishing datasets from various sectors of administration, all over the world. However, making open data available does not necessarily lead to better utilisation from citizens and businesses. Our paper presents a new framework and a prototype system for supporting open application development by citizen communities, through gathering and making available open data and open web services sources from governmental actors, combined with an application development environment, training material and application examples.
This is a presentation of Gov4All platform, a web site for managing citizen-driven development in Greece.
Introduction to AEIOU Framework - Abstract Entity Interaction Universals - what questions to answer to improve conceptual foundations of service science, and what formal methods can answer those questions
This document discusses digital disruption of business models and value creation. It provides perspectives on business models from various theoretical approaches and how digital technologies have transformed value chains into value networks. Case studies are mentioned that examine how new forms of collaboration and networks in the digital economy create multiple and unpredictable outcomes. Frameworks are presented for understanding entrepreneurial processes that experiment, organize, and anticipate value during innovation to stabilize emerging business models and value propositions.
This document summarizes a workshop on developing citizen-centric health services in China and Finland. It discusses a "dual model" approach that combines corporate/public services with user-driven innovation. A key focus is how to actively involve citizens to address challenges in health, environment and other sectors. The dual model aims to integrate enterprise architectures with "citizen architectures" to combine resources from individuals, communities and organizations. Developing nationwide eHealth services poses challenges around changing mindsets, usability, responsibility, addressing diverse citizen needs, and economic models.
The impact of governance approaches on system of-system environmentsBoxer Research Ltd
Governments worldwide are turning to Information and Communication Technology (ICT) based systems of systems, commonly termed Electronic Government (eGovernment), to enable more timely, efficient and effective interaction with their citizens and with the business community. Citizens and businesses have dynamic and evolving demands related to the complexity of their lives and operational environments, respectively. A major challenge for government is to be able to understand the value derived from investment in eGovernment in order to improve its consequent ability to respond to the variety of demands of its citizens and businesses. To be able to understand the value derived from planned investments in eGovernment, their analysis needs to extend beyond the familiar approaches that address economies of scale and scope to encompass economies of alignment. These economies of alignment arise from being able to reduce the costs of the multiple forms of collaboration needing to be supported by systems of systems in providing greater responsiveness.
This document summarizes a presentation by Jim Spohrer from IBM on open technology, innovation, and service system evolution. Some key points:
- Spohrer discusses the multidisciplinary nature of services and the need for service scientists to study increasingly service-dominated economies and societies.
- He outlines the evolution of complex systems from the physical to sociotechnical, and how disciplines have evolved to study and design increasingly complex systems, from physics to computer science to service science.
- Spohrer summarizes the development of service science and service-dominant logic as frameworks to study value co-creation within service systems, which are dynamic configurations of resources including people, organizations, information, and technology.
The document discusses a workshop on smart planet and cyber physical systems held at Stanford University. It focuses on digital ecosystems and their role in healthcare and sustainable living. The SEED (Social, Economic, and Environmental Development) framework is introduced for supporting locally driven innovation through self-organizing collaboration. The future of home and community healthcare is also discussed in the context of digital ecosystems and standards like OASIS TGF, BCM, and CAM.
Gov4All :An open data and open services repository for supporting citizen-dr...Yannis Charalabidis
Open data portals have been a primary source for publishing datasets from various sectors of administration, all over the world. However, making open data available does not necessarily lead to better utilisation from citizens and businesses. Our paper presents a new framework and a prototype system for supporting open application development by citizen communities, through gathering and making available open data and open web services sources from governmental actors, combined with an application development environment, training material and application examples.
This is a presentation of Gov4All platform, a web site for managing citizen-driven development in Greece.
1) The document discusses service science and its importance for universities. It provides definitions for key terms like service, service innovations, and service systems.
2) It notes the progress of service science, including the growth of courses, conferences, and publications in the field.
3) The document outlines important future trends for service science, such as the need for better frameworks, theories, and tools to study service systems.
The document discusses linking service science with policymaking to enable desirable societal outcomes. It outlines that service science studies value co-creation interactions in service systems and that policies can shape rules and incentives to connect interactions with outcomes. The document also provides background on key concepts in service science like the service-dominant logic and definitions of service systems.
1. The document discusses service science and its focus on service systems and value co-creation. 2. It outlines foundational premises of service science including the configuration of resources and calculation of value from multiple stakeholder perspectives. 3. Future directions discussed include challenges of local optimization not equaling global optimization and real-world problems not equating to single discipline problems.
The document discusses the history and future of AI at IBM, from its early work with Nathan Rochester on physical symbol systems to its current focus on open source technologies and cognitive systems through its Center for Open Source Data and AI Technologies (CODAIT). It also covers IBM's view of service science as the study of evolving service system entities, their capabilities, constraints, rights, and responsibilities. The document provides context around IBM's past, present and future work in AI and how it relates to fields like computer science, chemistry, biology and service science.
Frontiers scope of service science 2011072 v1ISSIP
The document proposes a framework for visualizing the scope of service science. It discusses service systems through the lens of three foundational premises: 1) Service systems dynamically configure resources to provide value, 2) Service systems calculate value from multiple stakeholder perspectives, and 3) Service systems reconfigure access to resources through value propositions that change over time. The framework is used to analyze interactions between service system entities and outcomes in various domains like transportation, healthcare, education, and more.
T-shaped skills: T6 is about the evolution of the T-shaped model over time, from T1 to T2 to T3 to now T6. The number refers to how many categories for breath and depth.
This document provides an overview of a presentation on the future of AI given by Jim Spohrer from IBM. The presentation discusses IBM's past work in AI, current focus on open source technologies through CODAT, and vision for the future which includes solving problems related to trust, identity, and resilience as AI capabilities continue to advance. It also discusses different types of systems like information, physical symbol, service, and cognitive systems.
Jim Spohrer was invited to be a panelist for John Hagel's presentation at the Fall 2021 Berkeley Innovation Forum. Spohrer recommends the book "Humankind: A Hopeful History" by Rutger Bregman. He notes his experience at IBM of facing fears of product to service and proprietary to open source transformations, which led IBM to acquire Red Hat for $34B and spin off Kyndryl. Spohrer serves on the board of ISSIP.org and is a retired IBM executive focusing his studies on service science and open source AI, where trust is key.
ITIL 4 Drive Stakeholder Value – When service marketing finally met ITILitSMF Belgium
This document discusses the evolution of service marketing and science concepts that influenced the development of ITIL 4 Drive Stakeholder Value (DSV). It covers the rise of the Nordic service school in the 1950s-1990s focusing on service as co-creation. The 2000s saw the development of service-dominant logic and service science, defining service as applying resources for others. Service science views organizations as service systems that co-create value through interactions. The Adaptive Service Model informed DSV, which structures value co-creation through phases from exploring needs to realizing outcomes.
The document discusses the importance of service science and provides 10 reasons why service science matters more than ever. It notes that there is an opportunity to shift professionals' thinking from a goods-dominant logic to a service-dominant logic. The document also references several articles and provides summaries of key concepts from service science like goods-dominant logic, service-dominant logic, and actor-to-actor interactions between organizations.
It my pleasure to be with you all today – thanks to my host for the opportunity to speak with you all today.
Host: Leonard Walletzky <qwalletz@fi.muni.cz> (https://www.linkedin.com/in/leonardwalletzky/) +420 549 49 7690
Google Scholar: https://scholar.google.com/citations?user=aUvbsmwAAAAJ&hl=cs
Katrina Motkova (https://www.linkedin.com/in/kateřina-moťková-mba-a964a3175/en/?originalSubdomain=cz)
Speaker: Jim Spohrer <spohrer@gmail.com> (https://www.linkedin.com/in/spohrer/) +1-408-829-3112
I am Jim Spohrer, a retired Apple and IBM Executive, and currently a UIDP Senior Fellow, on the Board of Directors of ISSIP and ServCollab.
I am retired, meaning my primary activities are family-oriented – families are the oldest and most important type of service systems
I volunteer to help non-profits, mentor students, professionals, and retiree (some in retirement communities where the average age is 85) on AI & service science
My hobbies are hiking, reading, programming, and building my AI digital twin and humanoid robots for maintaining farms and farming equipment.
My hobbies are also trying to understand as much as I can about the system called the universe and mult-verse, and robots to rapidly rebuild civilization including themselves from scratch.
2001 - Nonzero: The Logic of Human Desitiny (Wright) - https://en.wikipedia.org/wiki/Nonzero:_The_Logic_of_Human_Destiny
2015 - Geek Heresy: Rescuing Social Change from the Cult of Technology - https://www.amazon.com/Geek-Heresy-Rescuing-Social-Technology/dp/161039528X
2021 - Humankind: A Hopeful History (Bregman) - https://en.wikipedia.org/wiki/Humankind:_A_Hopeful_History
Humankind - https://www.amazon.com/Humankind-Hopeful-History-Rutger-Bregman/dp/0316418536
Humankind Book Review - https://service-science.info/archives/5654
2022 - Service in the AI Era: Science, Logic, and Architecture Perspectives (2022) by Spohrer, Maglio, Vargo, Warg - https://www.amazon.com/Service-AI-Era-Architecture-Perspectives/dp/1637423039
2023 - Design for a Better World: Meaningful, Sustainable, Humanity-Centered (2023) by Don Norman - https://www.amazon.com/Design-Better-World-Meaningful-Sustainable/dp/0262047950/
The document discusses service science and its importance for building a smarter planet. It outlines how the world's economies and jobs have shifted towards services. Service science aims to study complex service systems and improve customer-provider interactions. The document discusses key concepts in service science like service systems, value co-creation, and a systems-disciplines matrix. It emphasizes the need for a skilled multi-disciplinary workforce and highlights opportunities in areas that improve quality of life.
This document provides an update on progress and directions in service science. It discusses the growth of the service sector globally and at IBM. Priorities for service science research are outlined from reports by Cambridge and Arizona State Universities. The concept of SSME+D (Service Science, Management, Engineering + Design) is evolving to help create a smarter planet by focusing on innovations that improve quality of life. Key aspects of service systems, service science, and visualizing their relationship to academic disciplines are described. The goal is to develop T-shaped professionals skilled in both disciplines and systems thinking to enable effective teamwork. Opportunities in service science are seen as widespread.
an introduction to service science that provides the basics of: service system thinking, service system dynamics, service system re-design examples, and tries to answer the "why questions" - end notes include the birth of service science, discussion of advanced manufacturing, outsourcing, sustainability, as well as ways to learn more about service science
AEIOU Framework:Towards “Laws of Service” Across Time-Space-ScaleHaluk Demirkan
This document presents a framework for service science called AEIOU (Abstract-Entity-Interaction-Outcome-Universals). It discusses entities as actors and service systems, types of service system entities and structures. It also addresses questions in service science about entities, interactions and outcomes over time and space. Universities are presented as complex service systems important to service science.
This document summarizes a presentation by Dr. James Spohrer on platform technologies and smart service systems. Dr. Spohrer discusses how technology platforms and smart service systems can rapidly scale the benefits of new knowledge globally. He presents an innovation framework that includes universities, startups, technology platforms, integrators, and customers working together. The goal is to find a "Moore's Law for Service System Scaling" to spread the benefits of new knowledge faster through customers as co-creators.
AI and Education 20240327 v16 for Northeastern.pptxISSIP
Prof. Mark L. Miller (https://www.linkedin.com/in/mlmiller751/), Northeastern University, class on AI and Education
Speaker: Jim Spohrer (https://www.linkedin.com/in/spohrer/)
===
Speaker: Dr. Jim Spohrer, retired Apple and IBM executive, currently Board of Directors for ISSIP.org (International Society of Service Innovation Professionals).
Title: AI and Education: A Historical Perspective and Possible Future Directions
Abstract: This talk will briefly survey my 50 years working in the area of AI & Education. At MIT (1974- 1978), MIT's summer EXPLO schools for AI and entrepreneurship classes. At Verbex (1978-1982), speech recognition, language models, early generative AI. At Yale (1982-1989), MARCEL, a generate- test-and-debug architecture and student model of programming bugs. At Apple (1989-1998), from content (SK8) to community (EOE) to context (WorldBoard). At IBM (1999 - 2021), service science and open source AI. At ISSIP (2021-present), generative AI and digital twins.
Bio:Jim’s Bio (142 words):
Jim Spohrer is a student of service science and open-source, trusted AI. He is a retired industry executive (Apple, IBM), who is a member of the Board of Directors of the non-profit International Society of Service Innovation Professionals (ISSIP). At IBM, he served as Director for Open Source AI/Data, Global University Programs, IBM Almaden Service Research, and CTO IBM Venture Capital Relations Group. At Apple, he achieved Distinguished Engineer Scientist Technologist (DEST) for authoring and learning platforms. After MIT (BS/Physics), he developed speech recognition systems at Verbex (Exxon), then Yale (PhD/Computer Science AI). With over ninety publications and nine patents, awards include AMA ServSIG Christopher Lovelock Career Contributions to the Service Discipline, Evert Gummesson Service Research, Vargo-Lusch Service-Dominant Logic, Daniel Berg Service Systems, and PICMET Fellow for advancing service science. In 2021, Jim was appointed a UIDP Senior Fellow (University-Industry Demonstration Partnership).
Readings:Apple's ATG Authoring Tools:
URL: https://dl.acm.org/doi/pdf/10.1145/279044.279173 Blog: WorldBoard
URL: https://service-science.info/archives/2060 Blog: Reflecting on Generative AI and Digital Twins
URL: https://service-science.info/archives/6521 Book: Service in the AI Era
Attached: Pages 46-54.Video: Speech Recognition (History)
URL: https://youtu.be/G9z4VAsw_kw
Thanks, -Jim
--Jim Spohrer, PhDBoard of Directors, ISSIP (International Society of Service Innovation Professionals) Board of Directors, ServCollab ("Serving Humanity Through Collaboration")Senior Fellow, UIDP ("Strengthening University-Industry Partnerships")Retired Industry Executive (Apple, IBM)
More Related Content
Similar to 2030 inspire students to build it better 20150113 v3
1) The document discusses service science and its importance for universities. It provides definitions for key terms like service, service innovations, and service systems.
2) It notes the progress of service science, including the growth of courses, conferences, and publications in the field.
3) The document outlines important future trends for service science, such as the need for better frameworks, theories, and tools to study service systems.
The document discusses linking service science with policymaking to enable desirable societal outcomes. It outlines that service science studies value co-creation interactions in service systems and that policies can shape rules and incentives to connect interactions with outcomes. The document also provides background on key concepts in service science like the service-dominant logic and definitions of service systems.
1. The document discusses service science and its focus on service systems and value co-creation. 2. It outlines foundational premises of service science including the configuration of resources and calculation of value from multiple stakeholder perspectives. 3. Future directions discussed include challenges of local optimization not equaling global optimization and real-world problems not equating to single discipline problems.
The document discusses the history and future of AI at IBM, from its early work with Nathan Rochester on physical symbol systems to its current focus on open source technologies and cognitive systems through its Center for Open Source Data and AI Technologies (CODAIT). It also covers IBM's view of service science as the study of evolving service system entities, their capabilities, constraints, rights, and responsibilities. The document provides context around IBM's past, present and future work in AI and how it relates to fields like computer science, chemistry, biology and service science.
Frontiers scope of service science 2011072 v1ISSIP
The document proposes a framework for visualizing the scope of service science. It discusses service systems through the lens of three foundational premises: 1) Service systems dynamically configure resources to provide value, 2) Service systems calculate value from multiple stakeholder perspectives, and 3) Service systems reconfigure access to resources through value propositions that change over time. The framework is used to analyze interactions between service system entities and outcomes in various domains like transportation, healthcare, education, and more.
T-shaped skills: T6 is about the evolution of the T-shaped model over time, from T1 to T2 to T3 to now T6. The number refers to how many categories for breath and depth.
This document provides an overview of a presentation on the future of AI given by Jim Spohrer from IBM. The presentation discusses IBM's past work in AI, current focus on open source technologies through CODAT, and vision for the future which includes solving problems related to trust, identity, and resilience as AI capabilities continue to advance. It also discusses different types of systems like information, physical symbol, service, and cognitive systems.
Jim Spohrer was invited to be a panelist for John Hagel's presentation at the Fall 2021 Berkeley Innovation Forum. Spohrer recommends the book "Humankind: A Hopeful History" by Rutger Bregman. He notes his experience at IBM of facing fears of product to service and proprietary to open source transformations, which led IBM to acquire Red Hat for $34B and spin off Kyndryl. Spohrer serves on the board of ISSIP.org and is a retired IBM executive focusing his studies on service science and open source AI, where trust is key.
ITIL 4 Drive Stakeholder Value – When service marketing finally met ITILitSMF Belgium
This document discusses the evolution of service marketing and science concepts that influenced the development of ITIL 4 Drive Stakeholder Value (DSV). It covers the rise of the Nordic service school in the 1950s-1990s focusing on service as co-creation. The 2000s saw the development of service-dominant logic and service science, defining service as applying resources for others. Service science views organizations as service systems that co-create value through interactions. The Adaptive Service Model informed DSV, which structures value co-creation through phases from exploring needs to realizing outcomes.
The document discusses the importance of service science and provides 10 reasons why service science matters more than ever. It notes that there is an opportunity to shift professionals' thinking from a goods-dominant logic to a service-dominant logic. The document also references several articles and provides summaries of key concepts from service science like goods-dominant logic, service-dominant logic, and actor-to-actor interactions between organizations.
It my pleasure to be with you all today – thanks to my host for the opportunity to speak with you all today.
Host: Leonard Walletzky <qwalletz@fi.muni.cz> (https://www.linkedin.com/in/leonardwalletzky/) +420 549 49 7690
Google Scholar: https://scholar.google.com/citations?user=aUvbsmwAAAAJ&hl=cs
Katrina Motkova (https://www.linkedin.com/in/kateřina-moťková-mba-a964a3175/en/?originalSubdomain=cz)
Speaker: Jim Spohrer <spohrer@gmail.com> (https://www.linkedin.com/in/spohrer/) +1-408-829-3112
I am Jim Spohrer, a retired Apple and IBM Executive, and currently a UIDP Senior Fellow, on the Board of Directors of ISSIP and ServCollab.
I am retired, meaning my primary activities are family-oriented – families are the oldest and most important type of service systems
I volunteer to help non-profits, mentor students, professionals, and retiree (some in retirement communities where the average age is 85) on AI & service science
My hobbies are hiking, reading, programming, and building my AI digital twin and humanoid robots for maintaining farms and farming equipment.
My hobbies are also trying to understand as much as I can about the system called the universe and mult-verse, and robots to rapidly rebuild civilization including themselves from scratch.
2001 - Nonzero: The Logic of Human Desitiny (Wright) - https://en.wikipedia.org/wiki/Nonzero:_The_Logic_of_Human_Destiny
2015 - Geek Heresy: Rescuing Social Change from the Cult of Technology - https://www.amazon.com/Geek-Heresy-Rescuing-Social-Technology/dp/161039528X
2021 - Humankind: A Hopeful History (Bregman) - https://en.wikipedia.org/wiki/Humankind:_A_Hopeful_History
Humankind - https://www.amazon.com/Humankind-Hopeful-History-Rutger-Bregman/dp/0316418536
Humankind Book Review - https://service-science.info/archives/5654
2022 - Service in the AI Era: Science, Logic, and Architecture Perspectives (2022) by Spohrer, Maglio, Vargo, Warg - https://www.amazon.com/Service-AI-Era-Architecture-Perspectives/dp/1637423039
2023 - Design for a Better World: Meaningful, Sustainable, Humanity-Centered (2023) by Don Norman - https://www.amazon.com/Design-Better-World-Meaningful-Sustainable/dp/0262047950/
The document discusses service science and its importance for building a smarter planet. It outlines how the world's economies and jobs have shifted towards services. Service science aims to study complex service systems and improve customer-provider interactions. The document discusses key concepts in service science like service systems, value co-creation, and a systems-disciplines matrix. It emphasizes the need for a skilled multi-disciplinary workforce and highlights opportunities in areas that improve quality of life.
This document provides an update on progress and directions in service science. It discusses the growth of the service sector globally and at IBM. Priorities for service science research are outlined from reports by Cambridge and Arizona State Universities. The concept of SSME+D (Service Science, Management, Engineering + Design) is evolving to help create a smarter planet by focusing on innovations that improve quality of life. Key aspects of service systems, service science, and visualizing their relationship to academic disciplines are described. The goal is to develop T-shaped professionals skilled in both disciplines and systems thinking to enable effective teamwork. Opportunities in service science are seen as widespread.
an introduction to service science that provides the basics of: service system thinking, service system dynamics, service system re-design examples, and tries to answer the "why questions" - end notes include the birth of service science, discussion of advanced manufacturing, outsourcing, sustainability, as well as ways to learn more about service science
AEIOU Framework:Towards “Laws of Service” Across Time-Space-ScaleHaluk Demirkan
This document presents a framework for service science called AEIOU (Abstract-Entity-Interaction-Outcome-Universals). It discusses entities as actors and service systems, types of service system entities and structures. It also addresses questions in service science about entities, interactions and outcomes over time and space. Universities are presented as complex service systems important to service science.
This document summarizes a presentation by Dr. James Spohrer on platform technologies and smart service systems. Dr. Spohrer discusses how technology platforms and smart service systems can rapidly scale the benefits of new knowledge globally. He presents an innovation framework that includes universities, startups, technology platforms, integrators, and customers working together. The goal is to find a "Moore's Law for Service System Scaling" to spread the benefits of new knowledge faster through customers as co-creators.
Similar to 2030 inspire students to build it better 20150113 v3 (20)
AI and Education 20240327 v16 for Northeastern.pptxISSIP
Prof. Mark L. Miller (https://www.linkedin.com/in/mlmiller751/), Northeastern University, class on AI and Education
Speaker: Jim Spohrer (https://www.linkedin.com/in/spohrer/)
===
Speaker: Dr. Jim Spohrer, retired Apple and IBM executive, currently Board of Directors for ISSIP.org (International Society of Service Innovation Professionals).
Title: AI and Education: A Historical Perspective and Possible Future Directions
Abstract: This talk will briefly survey my 50 years working in the area of AI & Education. At MIT (1974- 1978), MIT's summer EXPLO schools for AI and entrepreneurship classes. At Verbex (1978-1982), speech recognition, language models, early generative AI. At Yale (1982-1989), MARCEL, a generate- test-and-debug architecture and student model of programming bugs. At Apple (1989-1998), from content (SK8) to community (EOE) to context (WorldBoard). At IBM (1999 - 2021), service science and open source AI. At ISSIP (2021-present), generative AI and digital twins.
Bio:Jim’s Bio (142 words):
Jim Spohrer is a student of service science and open-source, trusted AI. He is a retired industry executive (Apple, IBM), who is a member of the Board of Directors of the non-profit International Society of Service Innovation Professionals (ISSIP). At IBM, he served as Director for Open Source AI/Data, Global University Programs, IBM Almaden Service Research, and CTO IBM Venture Capital Relations Group. At Apple, he achieved Distinguished Engineer Scientist Technologist (DEST) for authoring and learning platforms. After MIT (BS/Physics), he developed speech recognition systems at Verbex (Exxon), then Yale (PhD/Computer Science AI). With over ninety publications and nine patents, awards include AMA ServSIG Christopher Lovelock Career Contributions to the Service Discipline, Evert Gummesson Service Research, Vargo-Lusch Service-Dominant Logic, Daniel Berg Service Systems, and PICMET Fellow for advancing service science. In 2021, Jim was appointed a UIDP Senior Fellow (University-Industry Demonstration Partnership).
Readings:Apple's ATG Authoring Tools:
URL: https://dl.acm.org/doi/pdf/10.1145/279044.279173 Blog: WorldBoard
URL: https://service-science.info/archives/2060 Blog: Reflecting on Generative AI and Digital Twins
URL: https://service-science.info/archives/6521 Book: Service in the AI Era
Attached: Pages 46-54.Video: Speech Recognition (History)
URL: https://youtu.be/G9z4VAsw_kw
Thanks, -Jim
--Jim Spohrer, PhDBoard of Directors, ISSIP (International Society of Service Innovation Professionals) Board of Directors, ServCollab ("Serving Humanity Through Collaboration")Senior Fellow, UIDP ("Strengthening University-Industry Partnerships")Retired Industry Executive (Apple, IBM)
March 20, 2024
Host Ganesan Narayanasamy (https://www.linkedin.com/in/ganesannarayanasamy/)
Uploaded here:
===
Event 20230320
https://www.linkedin.com/posts/ganesannarayanasamy_productnation-semiconductorproductnation-activity-7174119132114620418-jvpx
Themed Shaping a Sustainable $1 Trillion Era, semicondynamics.org 2024 will gather industry experts on March 20th at Milpitas, California , for insights into the latest trends and innovations Accelerating AI with Semiconductor RTL Front end services and workforce development. The event will feature keynotes from the Semiconductor ecosystem, academia and Industries.
March 20, 2024
Host Ganesan Narayanasamy (https://www.linkedin.com/in/ganesannarayanasamy/)
Uploaded here:
===
Event 20230320
https://www.linkedin.com/posts/ganesannarayanasamy_productnation-semiconductorproductnation-activity-7174119132114620418-jvpx
Themed Shaping a Sustainable $1 Trillion Era, semicondynamics.org 2024 will gather industry experts on March 20th at Milpitas, California , for insights into the latest trends and innovations Accelerating AI with Semiconductor RTL Front end services and workforce development. The event will feature keynotes from the Semiconductor ecosystem, academia and Industries.
Jim Spohrer is an advisor to industry, academia, governments, startups and non-profits on topics of AI upskilling, innovation strategy, and win-win service in the AI era. He is a retired IBM executive and was previously the director of IBM's open-source AI developer ecosystem effort. In this talk, Spohrer discusses topics such as how to keep up with accelerating change, verifying results from generative AI, and understanding how generative AI works through concepts like monkeys at typewriters in high dimensional spaces. He emphasizes balancing hype with realism and doing work alongside gaining knowledge.
This document contains notes from a presentation by Jim Spohrer on leadership, career experiences, and technology topics. The presentation covers collaborating with others, teamwork practices, storytelling, communication skills, leadership habits and mindsets. It includes links to Spohrer's online profiles and resources. Tables provide estimates of increasing GDP per employee over time and a timeline of Spohrer's career highlights and accomplishments in the fields of service science and artificial intelligence.
It my pleasure to be with you all today – thanks to my host for the opportunity to speak with you all today.
Host: Leonard Walletzky <qwalletz@fi.muni.cz> (https://www.linkedin.com/in/leonardwalletzky/) +420 549 49 7690
Google Scholar: https://scholar.google.com/citations?user=aUvbsmwAAAAJ&hl=cs
Katrina Motkova (https://www.linkedin.com/in/kateřina-moťková-mba-a964a3175/en/?originalSubdomain=cz)
Speaker: Jim Spohrer <spohrer@gmail.com> (https://www.linkedin.com/in/spohrer/) +1-408-829-3112
I am Jim Spohrer, a retired Apple and IBM Executive, and currently a UIDP Senior Fellow, on the Board of Directors of ISSIP and ServCollab.
I am retired, meaning my primary activities are family-oriented – families are the oldest and most important type of service systems
I volunteer to help non-profits, mentor students, professionals, and retiree (some in retirement communities where the average age is 85) on AI & service science
My hobbies are hiking, reading, programming, and building my AI digital twin and humanoid robots for maintaining farms and farming equipment.
My hobbies are also trying to understand as much as I can about the system called the universe and mult-verse, and robots to rapidly rebuild civilization including themselves from scratch.
2001 - Nonzero: The Logic of Human Desitiny (Wright) - https://en.wikipedia.org/wiki/Nonzero:_The_Logic_of_Human_Destiny
2015 - Geek Heresy: Rescuing Social Change from the Cult of Technology - https://www.amazon.com/Geek-Heresy-Rescuing-Social-Technology/dp/161039528X
2021 - Humankind: A Hopeful History (Bregman) - https://en.wikipedia.org/wiki/Humankind:_A_Hopeful_History
Humankind - https://www.amazon.com/Humankind-Hopeful-History-Rutger-Bregman/dp/0316418536
Humankind Book Review - https://service-science.info/archives/5654
2022 - Service in the AI Era: Science, Logic, and Architecture Perspectives (2022) by Spohrer, Maglio, Vargo, Warg - https://www.amazon.com/Service-AI-Era-Architecture-Perspectives/dp/1637423039
2023 - Design for a Better World: Meaningful, Sustainable, Humanity-Centered (2023) by Don Norman - https://www.amazon.com/Design-Better-World-Meaningful-Sustainable/dp/0262047950/
Brno-IESS 20240206 v10 service science ai.pptxISSIP
It my pleasure to be with you all today – thanks to my host for the opportunity to speak with you all today.
Host: Leonard Walletzky <qwalletz@fi.muni.cz> (https://www.linkedin.com/in/leonardwalletzky/) +420 549 49 7690
Google Scholar: https://scholar.google.com/citations?user=aUvbsmwAAAAJ&hl=cs
Katrina Motkova (https://www.linkedin.com/in/kateřina-moťková-mba-a964a3175/en/?originalSubdomain=cz)
Speaker: Jim Spohrer <spohrer@gmail.com> (https://www.linkedin.com/in/spohrer/) +1-408-829-3112
NordicHouse 20240116 AI Quantum IFTF dfiscussionv7.pptxISSIP
Jim Spohrer presented on AI and quantum computing. He discussed the history of AI from the 1955 Dartmouth workshop to modern advances like AlphaGo, GPT-3, and DALL-E 2. Spohrer noted that computation costs have decreased exponentially over time, driving increases in knowledge worker productivity. He highlighted several experts and resources he follows to stay informed on AI capabilities and implications. Spohrer sees opportunities to improve learning and performance through advances in learning sciences, technology, lifelong learning, and early education. The talk addressed how generative AI works and challenges around verification.
20240104 HICSS Panel on AI and Legal Ethical 20240103 v7.pptxISSIP
20240103 HICSS Panel
Ethical and legal implications raised by Generative AI and Augmented Reality in the workplace.
Souren Paul - https://www.linkedin.com/in/souren-paul-a3bbaa5/
Event: https://kmeducationhub.de/hawaii-international-conference-on-system-sciences-hicss/
Congratulations to the organizers of the “Symposium for Celebrating 40 Years of Bayesian Learning in Speech and Language Processing” and to Prof. Chin-Hui Lee of Georgia Tech the Honorary Chair of the Symposium.
Thanks to Huck Yang (Amazon) for the invitation to record this short message.
Huck Yang
URL: https://www.linkedin.com/in/huckyang/
Event: https://bayesian40.github.io
Recording:
Slides:
URL: https://professionalschool.eitdigital.eu/generative-ai-essentials
Course on Generative Al
Description:
Generative AI is a world-changing power tool that is getting better by the day. So now is the time to get truly inspired, climb up the learning curve, and unleash more of your creative potential.
Learning Topics:
* Inspiration: What is Generative AI in the context of AI's history, present, and future
* Climbing Up: Ways to accelerate your learning trajectory
* Unleashing Creativity: Ways to stay future-ready in the AI era
What You'll Take Away:
By the end of this session, you'll understand the importance of upskilling with today's generative AI tools to get more work done, both faster and at higher quality, as well as some pitfalls to avoid, all within the broader context of the past, present, and future of Artificial Intelligence (AI) and Intelligence Augmentation (IA).
Learning Topics
Inspiration: What is Generative AI in the context of AI's history, present, and future.
Climbing Up: Ways to accelerate your learning trajectory.
Unleashing Creativity: Ways to stay future-ready in the AI era.
Deep dive into ChatGPT's features.
Techniques for basic and advanced prompting and real-world applications.
- Service science has progressed significantly in the past two decades since its inception in the early 2000s.
- However, there is still a long way to go to fully realize the potential of service science and its role in areas like upskilling with AI.
- Looking ahead, some of the biggest challenges will be upskilling entire nations with AI for digital transformation, while also decarbonizing nations through sustainable energy infrastructure - both accomplished through service-based business models.
Spohrer Open Innovation Reflections 20230911 v2.pptxISSIP
September 11, 2023
Berkeley Innovation Forum
Open Innovation Journey
Henry Chesbrough, Solomon Darwin, Jim Spohrer
https://corporateinnovation.berkeley.edu/wp-content/uploads/2023/07/BIF-Fall2023-7.28.23.pdf
Pre-Event: Monday, September 11, 2023 at The CITRIS Innovation Hub
UC Berkeley, 330 Sutardja Dai Hall, MC 1764
7:45pm - 8:30pm
8:45pm
Fireside Chat: The Open Innovation Journey - Moderated by Henry Chesbrough
Henry Chesbrough
Faculty Director, Garwood Center for Corporate Innovation, UC Berkeley
Olga Diamandis
Former Disney, Smuckers, Mattel, P&G Executive
Jim Spohrer
Former Exec: IBM, Distinguished Scientist at Apple, Director of IBM AI
Nitin Narkhede
General Manager, Emerging Technologies and Innovation, Wipro
Bus pick-up to Hotel Shattuck Plaza
Henry Chesbrough is a professor at the Haas Business School, UC Berkeley, and faculty director of the Garwood Center for Corporate Innovation. An internationally acclaimed author, Dr. Chesbrough’s Open Innovation concept was first introduced in his award-winning book, Open Innovation: The New Imperative for Creating and Profiting from Technology (2003). When he coined the term Open Innovation, he defined an approach that companies around the globe now use to innovate. Today, Chesbrough works directly with companies through Garwood’s programs to apply the principles of Open Innovation, and he continues to refine our understanding through his research and books.
Olga Diamandis is the senior manager at TE Connectivity. Previously, she served as principal technical architect at the Walt Disney Company. She also worked as principal scientst of innovation & knowledge management at The J.M. Smucker Company. Before that, she served as senior manager of Open Innovation at Mattel. She also has experience as a manager of global business development at Procter & Gamble, alongside a previous managerial role at Nestle.
Jim Spohrer previously served as IBM Director of Cognitive OpenTech - which includes open source AI/ML/DL - as well as director of IBM’s deep question-answering system Watson. Prior to that, he worked as a Distinguished Scientist in Learning Research at Apple Computer, Inc. where he developed SK8, Educational Object Economy - an open source learning object community - as well as WorldBoard which served as a vision for Planetary Augmented Reality system.
Nitin Narkhede is General Manager of Emerging Technologies and Innovation at Wipro Technologies. He is responsible for the development of new services and solutions based on emerging trends and technologies at Wipro. Nitin has been in the forefront of a number of technology and business model transitions during his 20 years of work at Wipro. Prior to his current assignment, he managed Wipro’s e-Business Solutions Practice in the Americas. Nitin has over 23 years of experience in the technology industry spanning IT strategy and planning, information systems and software product development, technology strategy and innovation management.
Host:
Bart Raynaud - https://www.linkedin.com/in/bart-raynaud-160a0318/
Title: AI: Past, Present, and Future
Abstract: In 1956, the term "Artificial Intelligence" was coined for a workshop at Dartmouth. Since then there has been waxing and waning enthusiasm and investment, so called "AI Winters" after hype, did not live up to reality. In late 2022, with the release of ChatGPT, and over 100 million users in just 60 days, there is a new wave of hype, investment, excitement, and increased fears of AI use by 'bad actors' for misinformation and other harms to society. What are the future trajectories as this technology is tamed and becomes routine? Are we about to enter a 'golden age' of service in business and society, as technology comes to the service sector, as it came to agriculture and manufacturing in the past?
Bio: Jim Spohrer is a retired industry executive (Apple, IBM). In the 1970's, after graduating MIT with a degree in physics, he worked at an AI startup doing speech recognition with mathematical models. In the 1980's, after completing his PhD in Computer Science/AI & Cognitive Science at Yale, he moved to California to join Apple and work on AI for Education. In the late 1990's, he joined IBM as CTO of the Venture Capital Relations group during the internet investment boom, and later started IBM Research's service research area, led IBM Global University Programs, and led IBM's open source AI efforts. Jim's most recent co-authored book, "Service in the AI Era" was published in late 2022.
This document provides an agenda and materials for a post-industrial forum on knowledge worker productivity hosted by Jim Spohrer at SRI. The document includes:
- An introduction and background on Jim Spohrer, a retired industry executive and UIDP senior fellow.
- An agenda for a discussion on knowledge worker productivity, including presentations on relevant books and topics like estimation frameworks.
- Materials and figures for estimating knowledge worker productivity over time based on metrics like computing power and GDP per employee in the US.
- Additional slides on AI progress milestones, types of AI models, and an overview of Jim Spohrer's areas of study and priorities around service science, artificial intelligence, and trust.
Global Advanced Management Program
All India Management Association
Program Director: Professor Solomon Darwin, UC Berkeley
Expanding Markets by Leveraging Emerging Technologies
Agenda: June 25 – July 01, 2023
This document provides biographical information about Jim Spohrer, a retired IBM executive and UIDP Senior Fellow who was invited to give a presentation on AI to the Branch 54 SIRS group. The document includes Spohrer's contact information, references to books and resources he recommends, an outline of the topics he plans to discuss in his presentation, including an overview of AI progress and timelines, solving AI through leaderboards and exams, solving IA through better building blocks, and preparing for solving all problems. It also shares Spohrer's background, areas of study and priorities as an advisor focused on service innovation, AI upskilling, future universities and more.
Executive Directors Chat Leveraging AI for Diversity, Equity, and InclusionTechSoup
Let’s explore the intersection of technology and equity in the final session of our DEI series. Discover how AI tools, like ChatGPT, can be used to support and enhance your nonprofit's DEI initiatives. Participants will gain insights into practical AI applications and get tips for leveraging technology to advance their DEI goals.
Assessment and Planning in Educational technology.pptxKavitha Krishnan
In an education system, it is understood that assessment is only for the students, but on the other hand, the Assessment of teachers is also an important aspect of the education system that ensures teachers are providing high-quality instruction to students. The assessment process can be used to provide feedback and support for professional development, to inform decisions about teacher retention or promotion, or to evaluate teacher effectiveness for accountability purposes.
This presentation includes basic of PCOS their pathology and treatment and also Ayurveda correlation of PCOS and Ayurvedic line of treatment mentioned in classics.
Thinking of getting a dog? Be aware that breeds like Pit Bulls, Rottweilers, and German Shepherds can be loyal and dangerous. Proper training and socialization are crucial to preventing aggressive behaviors. Ensure safety by understanding their needs and always supervising interactions. Stay safe, and enjoy your furry friends!
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Physiology and chemistry of skin and pigmentation, hairs, scalp, lips and nail, Cleansing cream, Lotions, Face powders, Face packs, Lipsticks, Bath products, soaps and baby product,
Preparation and standardization of the following : Tonic, Bleaches, Dentifrices and Mouth washes & Tooth Pastes, Cosmetics for Nails.
Strategies for Effective Upskilling is a presentation by Chinwendu Peace in a Your Skill Boost Masterclass organisation by the Excellence Foundation for South Sudan on 08th and 09th June 2024 from 1 PM to 3 PM on each day.
Azure Interview Questions and Answers PDF By ScholarHat
2030 inspire students to build it better 20150113 v3
1. Thinking About Value
Jim Spohrer, IBM
Royal College of Art
1/13/2015 (c) 2014 IBM UP (University Programs) 1
Tuesday January 13, 2015
2. Todays Talks
• Service as value co-creation
– The application of knowledge for
mutual benefits (outcomes) when
entities interact
• Service innovations scale
benefits
– Role of platforms (tech, biz, social)
• Service experience
– Expectations, Interactions,
Outcomes
14. ISSIP.org
Professional Development for Service Innovators
• 2015 Conferences
– HICSS, Honolulu, HI, Jan 5-8
– T Summit, E Lansing, MI, Mar 16-17
– ICSERV,San Jose, CA July 6-8
– Frontiers, San Jose, CA July 9-12
– AHFE HSSE,Las Vegas, NV July 23-27
1/13/2015 (c) 2014 IBM UP (University Programs) 14
37. 37
Smarter Planet = Smarter “Service” Systems
INSTRUMENTED
We now have the ability to
measure, sense and see
the exact condition of
practically everything.
INTERCONNECTED
People, systems and objects
can communicate and
interact with each other in
entirely new ways.
INTELLIGENT
We can respond to changes
quickly and accurately,
and get better results
by predicting and optimizing
for future events.
WORKFORCE
PRODUCTS
SUPPLY CHAIN
COMMUNICATIONS
TRANSPORTATION BUILDINGS
IT NETWORKS
42. ISSIP.org
Professional Development for Service Innovators
• 2015 Conferences
– HICSS, Honolulu, HI, Jan 5-8
– T Summit, E Lansing, MI, Mar 16-17
– ICSERV,San Jose, CA July 6-8
– Frontiers, San Jose, CA July 9-12
– AHFE HSSE,Las Vegas, NV July 23-27
1/13/2015 (c) 2014 IBM UP (University Programs) 42
51. National Science Foundation
A feature of a service system is the
participation and cooperation of the customer
in the service and its delivery. A service system
then requires an integration of knowledge and
technologies from a range of disciplines, often
including engineering, computer science, social
science, behavioral science, and cognitive
science, paired with market knowledge to
increase its social benefit.
Nano-Bio-Info-Cogno
52. Brief History
of AI
1956 – Dartmouth Conference
1956 – 1981 Micro-Worlds
1981 – Japanese 5th Generation
1988 – Expert Systems Peak
1990 – AI Winter
1997 – Deep Blue
1997 – 2011 Real-World
2011 – Jeopardy! & SIRI
2013 – Cognitive Systems Institute
2014 – Watson Business Unit
2015 – “Cognition as a Service”
1/13/2015 (c) IBM 201452
57. Watson Discovery Advisor
1/13/2015 (c) IBM 201457
Simonite, T. 2014. Software Mines Science Papers to Make New Discoveries. MIT. November 25, 2014.
URL: http://m.technologyreview.com/news/520461/software-mines-science-papers-to-make-new-discoveries/
61. 61
Cognitive Systems Institute
Engage with Universities on
Research, including Watson
Platform Next (“WatsNext?”)
Build a pipeline of university
skills by working with Faculty
on courses and curricula
Actively recruit best students
with skills that align to our
business needs
61
68. Partnering for Skills
Marisa Viveros,
VP Cybersecurity
Innovation
Dianne Fodell,
Program Exec
Skills for 21st C
Nanci Knight,
Academic
Initiatives
(Western Region)
69. T-Shaped People:
Next Generation Adaptive Innovators
for a Smarter Planet
Many disciplines
Many sectors
Many regions/cultures
(understanding & communications)
Deepinonesector
Deepinoneregion/culture
Deepinonediscipline
“No one knows everything, but a well-chosen team of T-shapes has empathy to learn anything.”
72. Educating Service Innovators
Jim Spohrer, IBM
AHFE Human Side of Service Engineering
Krakow, Poland
July 22, 2014
1/13/2015 (c) 2014 IBM UP (University Programs) 72
This presentation with speaker notes is available for download at:
http://www.slideshare.net/spohrer/ahfe-hsse-20140722-v3
75. Professionals Associations & T-Shapes
• ISSIP
• INFORMS
• IEEE
• ACM
• AMA (Marketing)
• AIS
• POMS
• TSIA
For more complete list of 24 see: http://service-science.info/archives/1982
http://tsummit2014.org
76. • Founded Jul 2012 by IBM, Cisco, HP, and several universities as an
umberella association to help institutions and individuals to grow and be
successful in our global service economy
• ISSIP members representing industry, research, academia, students,
NGOs, and government, collaborate to promote service innovation and
service innovators in research, education, practice, policy making, and
professional development.
• Special Interest Groups collaborate to produce papers, workshops,
webinars, reports, surveys; current SIGs:
– Research and Education,
– Service Innovation Framework in Practice,
– SDN,
– Service UE,
– IoT (currently recruiting SIG Chair)),
– Other of interest to members: Cognitive Computing, Big Data and analytics. Health IT, ….
• ISSIP Ambassadors connect ISSIP to over 30 professional association and
research centers globally to sponsor conferences and awards
• ISSIP-BEP Service Innovation Books Series: 7 published, 12 in the
pipeline
• Grand Challenges, members collaborate to solve pressing problems in
Mission: to
“promote service
innovations for our
interconnected
world”.
Please join us!
www.issip.org
77. Conferences
• HICSS
– January 5-8, Hawaii
• ICSERV, July
– July 7-9, San Jose
• Frontiers, July
– July 9-12, San Jose
– Deadline Nov 20th
• AHFE HSSE, July
– July 26-30, Las Vegas
83. What is more important than this?
• “To our children and
children’s children, to whom
we elders owe an
explanation of the world that
is understandable, realistic,
forward-looking, and whole.”
– Stephen Jay Kline (1922-1997)
– From the dedication of “The Conceptual
Foundations of Multidisciplinary Thinking,”
Stanford University Press, 1995.
1/13/2015 (c) 2014 IBM UP (University Programs) 83
87. Jim Spohrer, IBM
• Dr. James (“Jim”) C. Spohrer is IBM Innovation
Champion and Director of IBM University Programs
(IBM UP). Jim works to align IBM and universities
globally for innovation amplification. Previously, Jim
helped to found IBM’s first Service Research group,
the global Service Science community, and was
founding CTO of IBM’s Venture Capital Relations
Group in Silicon Valley. During the 1990’s while at
Apple Computer, he was awarded Apple’s
Distinguished Engineer Scientist and Technology title
for his work on next generation learning
platforms. Jim has a PhD in Computer
Science/Artificial Intelligence from Yale, and BS in
Physics from MIT. His current research priorities
include applying service science to study nested,
networked holistic service systems, such as cities
and universities. He has more than ninety
publications and been awarded nine patents.