2. 2
Purpose and Methodology
CIO’s 21st annual State of
the CIO survey was
conducted with the
objective of understanding
how the role of the CIO
continues to evolve in
today’s business climate and
to help define the CIO
agenda for 2022. This
definitive benchmarking
survey outlines the tech and
business initiatives IT
leaders expect to focus on
in the coming year, where
they expect to be more
involved, as well as insight
into the CIO role when it
comes to the pandemic.
Total respondents: 1,235
Heads of IT RESPONDENTS
Total IT Respondents:
985
Audience base:
CIO Audience
Job Titles:
CIO 33%
Director/Managing
Director 20%
CIO and EVP, SVP, VP 13%
EVP/SVP/VP 7%
CTO 6%
General Manager 4%
CIO and CDO 1%
CDO 2%
Other 13%
Region:
North America 68%
EMEA 22% APAC 8%
Top Represented Industries:
Manufacturing 14%
High Tech 13%
Government and Nonprofits 13%
Financial Services 12%
Healthcare 11%
Services 10%
Retail, Wholesale and Distribution
8%
Company Size -
Number of Employees:
5,000+ 27%
1,000-4,999 21%
100-999 29%
Less than 100 21%
LOB RESPONDENTS
Total LOB
Respondents: 250
Function:
Finance/Accounting 31%
Admin/Corp. Mgmt. 22%
Marketing 17%
Operations 10%
Sales 8%
Human Resources 7%
Engineering/R&D 6%
3. 3
Tech Budgets Swing Back to Pre-Pandemic
Q: Will your overall IT budget increase, decrease or remain the same in the next 12 months compared to the past 12 months?
Sources: CIO Tech Poll: Tech Priorities, 2010 – 2019; CIO COVID-19 Impact Study, April 2020; CIO Pandemic Business Impact Survey, August 2020; State of
the CIO, 2021
63%
49%
26%
20%
14%
37%
40%
48%
54% 53%
32%
46%
48%
51%
53%
57%
53%
56%
59%
50%
57% 57%
59%
25%
41%
49% 50%
59%
17%
26%
40%
53% 50%
28% 28%
22%
18% 19%
29%
16%
13%
23%
13%
11% 12% 13% 14%
12%
10% 9%
7%
35%
23%
12%
8% 10%
20%
26%
34%
28%
36%
35%
32%
30%
28% 28%
39% 38% 39%
36%
34% 33%
35%
31%
25%
38%
30%
34% 34%
40%
35%
39%
42%
32%
Mar.
2008
Jul.
2008
Oct.
2008
Jan.
2009
May
2009
Sept.
2009
Dec.
2009
Apr.
2010
Nov.
2010
Apr.
2011
Aug.
2011
Jan.
2012
Jul.
2012
Nov.
2012
Nov.
2013
Nov.
2014
Nov.
2015
Nov.
2016
May
2017
Dec.
2017
May
2018
Nov.
2018
Dec.
2019
Apr.
2020
Aug.
2020
Dec.
2020
June.
2021
Dec.
2021
Increase Decrease Remain the same
The Great Recession officially began in
Dec. 2007 and ended in June 2009
4. 4
Source: State of the CIO, 2022
Q: Please indicate your level of agreement with the following statements (NET of strongly agree/agree somewhat)
84%
of CIOs are more involved in leading digital
transformation initiatives compared to their
business counterparts
86% of CIOs say that their role is becoming
more digital and innovation focused
76%
of CIOs say it's challenging to find the right
balance between business innovation and
operational excellence.
5. 5
Currently Focusing on Security & Operations Performance
Source: State of the CIO, 2022
Q: Which of the following activities best characterize your focus and how you spend your time in your current role?
15%
17%
19%
21%
23%
24%
26%
28%
29%
29%
30%
38%
40%
43%
51%
Studying market trends/customer needs to identify commercial opportunities
Developing new go-to-market strategies & technologies
Identifying opportunities for competitive differentiation
Negotiating with IT vendors
Developing and refining business strategy
Redesigning business processes
Managing IT crises
Driving business innovation
Cost control/expense management
Leading change efforts
Cultivating the IT/business partnership
Aligning IT initiatives with business goals
Modernizing infrastructure and applications
Improving IT operations/systems performance
Security management Up from 44% last year
6. 6
2021 Elevated the CIOs’ Strategic Role
Source: State of the CIO, 2022
Q: Which of the following best characterizes IT leadership at your organization when it comes to technology considerations?
(BASE: LOB respondents)
58%
21%
10%
8%
4%
2021: 28%
2021: 25%
2021: 18%
2021: 20%
2021: 9%
7. 7
28%
32%
33%
35%
38%
39%
39%
41%
42%
44%
48%
55%
57%
59%
65%
Monetize your company's data
Establishing & supporting a more diverse and inclusive IT culture
Meet compliance requirements (GDPR, etc.)
Introduce new digital revenue streams
Improve talent acquisition/retention
New product development
Optimize employee experience
Improve employee productivity
Increase topline revenue for the business
Enhance hybrid work technologies
Improving profitability
Transform existing business processes
Improve customer experience
Increase operational efficiency
Increase cybersecurity protections
Security & Operations See Increase in Priority
Source: State of the CIO, 2022
Q: How have the current socio-economic pressures impacted the way your organization is prioritizing the following business initiatives: (Increased
priority)
8. 8
7%
8%
8%
15%
15%
16%
17%
17%
19%
20%
20%
20%
20%
21%
22%
27%
29%
35%
45%
Blockchain
Edge computing
Virtual reality/augmented reality
Employee experience technologies
Internet of Things
Infrastructure consolidation/virtualization
Data center/infrastructure
IT/OT (operational technology) convergence
Business process management/robotic process automation (RPA)
Cloud infrastructure (private or hybrid)
Cloud management (including cost management, optimization, and governance)
Network modernization (SD-WAN, wireless, 5G, etc.)
Machine learning/artificial intelligence (AI)
Collaboration tools & platforms
Cloud migration (migration of apps and data to public cloud)
Customer experience technologies (chatbots, mobile apps, etc.)
Application/legacy systems modernization
Data/business analytics
Security/risk management
Tech Initiatives Driving IT Investments in 2022
Source: State of the CIO, 2022
Q: In 2022, which of the following technology initiatives will drive the most IT investment at your organization?
#2 last year @ 37%
#1 last year @ 39%
#8 last year @ 22%
9. 9
Continue the Conversation
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