1. RICHARD L. LEAR
2505 Jane Lane, Gilbertsville, Pennsylvania 19525
(610) 718-9203 (Home) (484) 433-0965 (cell) learfox91@comcast.net
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CAREER SUMMARY
EDUCATION
FloridaState University,Tallahassee,FL
Bachelorof Science inHumanResource ManagementApril 1988
ADDITIONAL SKILLS
 Bilingual inSpanishandEnglish
Professional BusinessExperience
Vanguard, Malvern, PA
2004 – Present: Institutional Record KeepingServices (ClientRelationship Administrator)
 Partners with Relationship Managers in the execution of client service needs for all clients.
 Acts as liaison between all affected departments at Vanguard to coordinate the resolution of all
processing issues. Partners with internal resources on complex client issues and communicates
issues related to daily plan administration to all effected parties.
 Coordinates special processing events by working with clients and internal departments to ensure
accurate processing of "special" events. Works directly with clients on operational issues, service
adoption and plan enhancements.
 Adheres to all internal policies, procedures and guidelines in the handling of processing issues.
 Acts as a point of contact for the relationship, working with outside vendors and all appropriate
parties.
 Analyzes operational issues. Works with clients to identify trends and eliminate errors that impact
processing for Institutional clients.
 Works in partnership with IRPS to ensure the highest quality service and compliance with ERISA in
accordance with Vanguard’s policies and procedures, and client’s plan document.
 Evaluates client relationship to recommend plan changes that result in operational efficiencies,
which result in the highest quality of service.
 Supports development of new service initiatives through project teams and participates in special
projects.
 Establishes and communicates detailed procedures with all impacted internal and external areas for
the on-going administration of plans.
2002– 2004: FlagshipServices(RetirementSpecialist)
 Cross-sold Vanguard products and services with client base. Contacted clients to cultivate and
enhance the client's relationship with Vanguard. Developed an understanding of client's immediate
and long term needs. Based on the client's felt need, customized approach to cross-sell Vanguard
products and services such as retirement products, brokerage, advisory, asset management and full
fiduciary services. Acted as liaison with other Vanguard departments to meet and exceed client
expectations and to deepen client relationships.

2.  Reviewed with clients the performance of their mutual fund portfolio as documented in the client's
monthly investment performance report. Used the portfolio review to discuss gaps in investment
performance expectations and identified possible alternatives, e.g., different fund line-up and asset
allocation, as well as other investment products.
 Executed mutual fund trades and exchanges on client's accounts. Provided information on client
accounts. Resolved general client issues, elevating and making recommendations for the most
complex issues. Oversaw work of other associates involved in problem resolutions. Reviewed and
signed all appropriate client correspondence.
 Developed knowledge of all aspects of account management. Maintained thorough working
knowledge of all segments of High Net Worth and retirement segments and of Vanguard's funds.
1997– 2002: Participant Services (HighNet WorthAssociate)
 Developed Vanguard's asset retention efforts by assisting Participants with rollovers to Vanguard
IRA's. Marketed the Life Passages series, advisory services, and retirement investing products with
the ultimate intention of retaining Participants' retirement assets.
 Demonstrated and maintained a strong understanding of IRA-related topics.
 Responded to Participant and Plan Administrator telephone inquiries by providing account and plan
information accurately and efficiently.
 Developed and maintained detailed knowledge of Vanguard funds, other investment vehicles and
financial markets. Utilized this knowledge to educate and provide Participants the tools they
needed to make decisions regarding their investment goals and risk tolerance.
 Responded to Participant inquiries pertaining to certain legal, regulatory, and tax-related issues
through verbal and written communication. Kept abreast of new and changing retirement
legislation.
 Identified and resolved complex account issues using knowledge of services, related workflows and
judgment of alternative solutions.
 Coordinated and monitored the rollover process from the initial Participants' call through to
individual account establishment.
State of Florida Department of Health & Rehabilitative Services & Department of Corrections,
Orlando, Florida
1990 - 1996: Personal Technician I & II
 Recruited for professional, administrative, health, security, and technical fields.
 Conducted new hire employee orientations.
 Managed payroll and benefits process.
 Marketed business and recruited for open positions at job fairs.
ORGANIZATIONS AND EVENTS: Co-Founder/Race Director for “If You Build It, They Will Run” 5K,
Missionary for Guatemala Building project, Philadelphia Guatemalan Adoptive Parents
INTERESTS: Karate,biking,running, travel,readingbooks
ReferencesAvailable UponRequest