Lydia Ballard is a professional based in Detroit, Michigan seeking a new opportunity. She has over 10 years of experience in various roles including customer service, administrative support, data entry, and call center work. Currently, she is pursuing an Associate of Science degree in Computer Programming from Schoolcraft College. Her most recent professional experiences include positions as a Senior Debt Specialist, Licensed Insurance Underwriter, Logistics Manager, and Operations Analyst/Administrative Assistant. She is dedicated to developing strategic plans to ensure company growth and has strong skills in project management, organization, and team leadership.

1. Lydia Ballard
17660 Patton Detroit, MI 48219 (313)452-0909
ballard.lydia@gmail.com
P R O F E S S I O N A L S U M M A R Y
Proactive and results-oriented professional with broad experience in IT, data entry, customer service, administrative and
high volume call center settings. Solid planning and organizational skills in coordinating all aspects of each project from
inception through completion. Well disciplined with the proven ability to manage multiple assignments efficiently under
extreme pressure while meeting tight deadline schedules. Strong team builder and facilitator dedicated to the
development and implementation of strategic plans to ensure company growth.
E D U C A T I O N
Associate of Science, Computer Programming In Progress
Schoolcraft College
P R O F E S S I O N A L E X P E R I E N C E
Senior Debt Specialist
Huron Law Group Southfield, MI June 2014 – January 2016
 Maintain effective client and creditor partner relationships.
 Document all contacts with clients and creditors.
 Complete comprehensive budget analysis, exploration of client options, and provide education to enable
client’s to make informed decisions about their financial situation.
 Establish debt management programs, when appropriate, for financially distressed individuals and families.
Licensed Insurance Underwriter
Efund Insurance Southfield, MI June 2013 – April 2014
 Received exclusive inbound calls and prospect for potential customers while closing sales and servicing
current clients in order to achieve or exceed sales goals.
 Selected profitable risks based upon individual account criteria and underwriting standards.
 Documented agreed upon steps and methods for running the sale in the CRM systems.
 Ensured all required client applications were complete, accurate, and submitted on time.
 Adhered to company policies, procedures and regulations
Logistics Manager
Forward Driven Wyandotte, MI July 2011 – May 2012
 Maintained efficient client/company relationships while managing dispatchers and quality control
specialists.
 Ensured that tracking, shipping, and the office was running smoothly with administrative assistance.
 Professionally wrote the bill of ladings and sent/received all documents and carrier package forms.
Operations Analyst/Administrative Assistant
Detroit Public Schools Detroit, MI March 2010 – June 2011
 Developed, evaluated, and maintained departmental databases and established and implemented more effective
operational practices which strengthened compliance.
 Procurement, accounts payable, ordering of supplies, and planning of conferences and events.
 Served as the liaison between parents and staff ensuring quality service and problem resolution.
 Managed all department clericals.
C O R E Q U A L I F I C A TI O N S
 Proven track record of providing oversight and effective leadership to complex projects.
 Ability to strategize and organize complex projects and plans to deliver results.
 Collegial problem solver who thrives in a team setting working for the best solutions.
 Ability to lead internal teams, enforce compliance, and assure follow-through.
References available upon request