1. Julian Tiburcio
5709 Catalpa Avenue Apart. 2-R
Ridgewood, New York 11385
(718)628-7258 & ( 646) 725-0427
JJaventure@hotmail.com
Objectives: To obtain an Administrative-level position in the travel industry and airport management,
where I can fully utilize my professional experience, knowledge, and skills with an
organization with an opportunity to grow.
Qualifications: Organizational skills, professional telephone manner, responsible, customer service
oriented, knowledge of office 2011 Win 2011 & Win Vista. Ability to communicate with
customers, fluently in English and Spanish, light typing.
Education: Travel Careers International, Inc.
09/02-11/01 184 Fifth Avenue, New York, New York
Graduation date: November, 2001- as Travel Agent.
09/94-06/94 American Language Communication Center
15 Penn Plaza, New York, New York
Graduated: English as second language 8th
Levels
05/93-02/93 Ladies Communities for Puerto Rican Culture, Inc.
Brooklyn, New York
High School Graduated with a high Scores.
03/92-02/93 Commercial Institute Las Mercedes
Constanza, Dominican Republic
Certificate: Degree in typing achievement and Filing system
Experience:
07/02-Present Spirit Airlines
La Guardia Airport, Flushing New York 11371
Supervisor Customer Service, Duties and responsibilities: Lead Daily Operation,
responsible for On-Time performance, excellent customer service, Payroll and
management of CSA’S vacation, shift trades etc, Ground Security Coordinator, assisting
with the opening on new station , Performing special task as necessary including monthly
Airport Landing reports, ensured of proper aircraft Weight and Balance, assist Dispatcher
at Central Operational Center, oversee daily operation and ensure safe work environment.
MacArthur Airport (ISP) Long Island
Customer Service Manager
Duties and responsibilities: Organize, direct, and coach Customer Service Agents, handle
customer service challenges.
Develop and coach agents regarding company policies, procedures, and customer
handling; manage the daily activities of passenger service and/or fleet service agents
Resolve escalated customer service issues
Consistently implement and enforce policies and procedures

2. Aircraft Weight and Balance, assist Dispatcher at Central Operational Center, oversee
daily operation and ensure safe work environment.
12/01-07/02 Aviation Safeguard Corp.
Jamaica, New York 11104
Pre-boarding Screener in Charge of airport security at La Guardia Airport promoted to
Security Supervisor.
Duties and responsibilities: in charge of testing and maintenance of machinery, schedule
set-up and duties assignments, ETD, CTX, EDS maintenance certificate qualified.
Assisting with security Procedures.
Skills: Knowledge Microsoft office 2007, windows 95-2011 EXP & Window Vista, Adobe
reader 9, Power Point 2007, Microsoft Access 2007, Data entry, light typing 45-50 WPM.
Fluent in Spanish and English
Commercial Clerk
Updating Files
Office 2011 including Outlook, Power Point, Excel, Word and Access 2011.
Airlines Reservation System: Navitaire & Sabre.
Reference: Available upon Request.