Rouba Darwich has over 15 years of experience in the aviation industry, including roles as a cabin crew recruitment officer for Emirates Airlines and as a senior cabin crew member and trainer. She has recruited cabin crew around the world, conducted intensive selection processes, administered psychometric testing, and successfully met recruitment targets. Darwich has also trained newly hired cabin crew at Emirates Airline Training College, providing instruction in customer service, safety procedures, and communication. Additionally, she led teams of 20-24 cabin crew members and coached their performance to deliver excellent service and ensure customer satisfaction.

1. ROUBA DARWICH
CURRICULUM VITAE
Mobile Number: 0061412 685 181
Email Address: rouba.darwich@gmx.com
2014
Guest Speaker: Aviation & Cabin Crew Recruitment
1. Guest speaker at the University of Technology Sydney, May 2014
- Deliver lecture to 38 students at the UTS
- Provide information on Aviation and Cabin Crew Recruitment
- Conduct Q&A with students
2. Guest Speaker at William Blue College, Think Education, Sydney, November 2014
- Deliver lecture to 7 students
- Provide information on Aviation and Cabin Crew Recruitment
- Conduct Q&A with students
2011-2014
Cabin Crew Recruitment Officer
Emirates Airlines
Dubai, UAE
- Responsible for Cabin Crew recruitment around the world, in six continent
- Conducted intensive selection process, including:
- Screening up to 600 candidates at a time
- Assessment Centre
- Group activity
- English proficiency test
- One to one behavioural-based interview
- Producing final recommendation report of candidates
- Experience in administering and interpreting psychometric reports
- Successfully worked with several international agencies under tight guidelines and time constraints
to achieve recruitment targets
2012-2013
Training & Facilitating, Emirates Cabin Crew
Emirates Airline Training College
Dubai, UAE
- Provide training to newly joined cabin crew:
- Customer service
- Meeting deadlines
- Communication with colleagues and customers
- Provide safety on board

2. - Paying attention to detail
- Assessing cabin crew
2005-2007
Senior Cabin Crew
Supervision & Development, on the Job Training Safety and First Aid Training
Emirates Airlines
Dubai, UAE
- Lead a team of 20-24 cabin crew to deliver of service and safety procedure
- Coached & managed performance of crew on board
- Successfully created team spirit and increased crew performance through creative delivery of crew
briefing and constructive feed-back
- Ensured customer satisfaction and loyalty by providing alternative solution to problems and service
recovery
- Engaged & built rapport with customers from all walks of life to deliver excellent service
- Assisted crew in selling on board duty free products
- Built and managed crew duties and break allocation on-board the flight
- Assessed cabin crew on their performance on board and complete online appraisal
2001-2005
Cabin Crew
Emirates Airlines
Dubai, UAE
- Proved customer service to customer on board as well on ground
- Assisted team in setting for service, keeping the cabin safe and secure
- Assisted new joiner and provide guidelines when needed
- Supported seniors during emergency situations
- Assisted elderly and young travellers on board
- Monitored the cabin for any medical situations and taking control of medical cases when they
arose
1998-2001
Fashion Retail Store Manager, Christopher Ari
Melbourne, Australia
- Managed a team of twelve staff
- Hiring Staff and provide training to Staff
- Customer Liaison
- General Bookkeeping, banking, Reordering stock and Merchandising

3. ACHIEVEMENTS
2014 - English for the Workplace – Sydney
2011 - TV Presenter -Arabic and English - London Academy of Media Film and TV
[Show reel available] UK, London
2010 - ILM - Human Resources, Recruiting and Selecting Staff -UK, London
2007 - Certification Real Estate, documents and paper works, selling and leasing, Sydney, Australia
2006 - Attending Self Motivating Course, Mind's Pleasure, Dubai, UAE
2002 - Cabin crew training certificate, Emirates Airline Training College, Dubai, UAE
1996 - Hotel management, Front Office, Melbourne, Australia
VOLUNTEER WORK
2014 - Volunteer “Cronulla Aid” Cronulla –Sydney- Current
2008 - Volunteer in Ghaza camp, Dubai, UAE
2007 - Helped in organizing the diabetic day out at Safa Park, Dubai,UAE