My professional résumé as of May 26, 2015.

1. ROBERT S. TRAVIS
3539 Sheffield Manor Terrace #201, Silver Spring, MD 20904-7403
Mobile: 301.655.1073  Home: 301.288.7239
rstravis@mindspring.com
www.linkedin.com/in/rstravis  www.robert-s-travis.branded.me
PROFESSIONAL SUMMARY
Organization and Leadership Development  Knowledge and Change Management  Coaching and Facilitation
Experienced leader and accomplished organizational effectiveness practitioner. Skilled in overseeing projects and teams in the
corporate, government, and nonprofit sectors. Proficient in consulting with key decision makers, conducting personality and
performance assessments, designing and executing organizational improvements, implementing transformational change,
managing budgets, producing deliverables, and organizing work groups to promote profitability, growth, and sustainability.
CORE COMPETENCIES
 Organizational Analysis/Design  Process Consultation  Staff/Workforce Development
 Succession Planning  Team Building  Experiential Learning
 Strategic Planning/Execution  Group Dynamics  Individual/Team Coaching
 Workshop Design/Facilitation  Program Management  Employee/Customer Engagement
KEY ACCOMPLISHMENTS
Organization Development
 Developed the staff of a new branch to exceed the company’s highest performance standards in its first quarter.
 Facilitated experiential learning activities in graduate courses on group dynamics and organization development.
 Organized an effective nominating committee to source and recruit a high-performance board.
 Eliminated the loss of local business units through extensive outreach and proactive organization development.
 Designed and delivered innovative learning programs for local leadership, leading to national awards for operations
five consecutive years.
Consulting and Coaching
 Provided strategic guidance to branch management resulting in the reduction of process errors district-wide by 68%.
 Coached fundraising teams to double attendance and triple the revenue generated by an annual gala.
 Counseled the staffs of three branches with regulatory violations to eliminate compliance infringements.
 Guided senior recruiting teams to drastically increase memberships seven out of ten years.
 Identified and addressed the core issues behind a team’s performance deficiencies, resulting in higher morale and
improved performance.
Management and Leadership
 Managed branch loan production to increase same-quarter lending by 33% over the previous year.
 Established a cooperative promotional and funding campaign with local businesses, securing a new revenue source.
 Led a branch team to exceed corporate expectations for account and loan acquisition 13 out of 15 quarters.
 Oversaw direct solicitation campaigns to increase overall revenue by 58% over three years.
 Directed experiential learning programs to consistently earn national accreditation ratings of “A” and achieve sold-out
registration.
SELECTED PROJECTS
Drug Enforcement Administration, United States Department of Justice Arlington, VA
Appreciative Sharing of Knowledge for Organizational Change
 Counseled the Human Resources Division, utilizing appreciative methodologies, to identify and implement new goals and
objectives, necessary changes in organizational structure and processes, and new knowledge sharing opportunities.

2. ROBERT S. TRAVIS Page 2
Kerala Association of Greater Washington Washington, DC
Next Generation Leadership Retreat
 Designed and facilitated a retreat for the leadership of an international cultural association that fostered team building,
enhanced communication, formulated a strategic vision, and set operational priorities for the next three to five years.
Grassroots Day Resource Center Jessup, MD
Appreciative Inquiry and Organizational Assessment
 Interviewed staff and developed an action plan for a homeless services agency to clarify its organizational vision, change
and improve processes, and create an environment that fosters teamwork, resulting in superior client service.
Reef Resilience Network Arlington, VA
Coral Reefers: Knowledge Management and Collaborative Technology
 Consulted with a global association of conservationists to change established practices and effectively use collaborative
technology, thereby improving their communication and ability to create and share knowledge across the enterprise.
Montgomery County Teachers Federal Credit Union Rockville, MD
Leadership Development and Branch Managers’ Community of Practice
 Established a forum for branch managers to collaborate, innovate, and share best practices, leading to improved
performance and consistency across the branch network.
WORK HISTORY
RST and Associates: Organizational Effectiveness Consulting Silver Spring, MD
Founder, President, and Chief Consultant 2012-Present
Montgomery County Teachers Federal Credit Union Rockville, MD
Branch Operations Manager 2011-2012
George Mason University School of Public Policy Arlington, VA
Graduate Student/Consultant in Organization Development and Knowledge Management 2008-2010
Educational Systems Federal Credit Union Greenbelt, MD
Assistant Branch Manager 2007
Provident Bank of Maryland Baltimore, MD
Bank Officer: District Operations Manager 2006-2007
Customer Service Manager 2002-2006
March of Dimes Birth Defects Foundation Arlington, VA
Division Director 2001
The College of Insurance New York, NY
Admissions Counselor 2000-2001
Suffolk County Council, Boy Scouts of America Medford, NY
Senior District Executive 1994-1999
Arty-Katy, Inc. (d.b.a. Speedy Sign*A*Rama, USA) Silver Spring, MD
Marketing Director 1992-1994
National Capital Area Council, Boy Scouts of America Bethesda, MD
Program Director 1992
District Executive 1986-1992
EDUCATION
Master of Science, Organization Development and Knowledge Management: George Mason University
Bachelor of Arts, Psychology: University of Maryland Baltimore County
PROFESSIONAL AFFILIATIONS
Chesapeake Bay Organization Development Network, Board Member  International Knowledge Management Institute
Association for Talent Development  Society for Human Resource Management  Executive Development Exchange Network