Nicholas S.Riggins 1607 Swan Drive Charlotte, NC 28216 (704) 999-8557 firstname.lastname@example.orgMilitary/ Veteran ______________________________________________________________ United States Air Force (Honorable Discharge), 2001-2008Management Summary _________________________________________________________ Strong Leader, experienced manager with excellent track record in business, non-profit, government and education. Skilled communicator and motivator, excellent in fostering internal and external partnerships, including executive, peer and suborniate relationships, and board of directors. Twelve-year track record of leadership in education, military, and non-profit. Longtime community volunteer, having served on several boards of directors and committees. Excellent in fostering internal and external partnerships. Built teams, process and operating procedures for newly developed program. Accustomed to managing local, regional, and national relationships to ensure program strategies were implemented. Demonstrated history of producing accurate and timely reports to grant funders. Competent to easily transcend cultural differences and work with Executive Leadership. Excellent team-building skills, team member involvement, and knowledge of government regulations. Well rounded experience in project management, staff development, and strategic planning.Employment History ___________________________________________________________ 2012 -present: Goodwill Industries of the Southern Piedmont – Charlotte, NC 2012- present: Manager, Centralized Intake and Program Support, Leads the design, implementation and management of the agency’s centralized processing system. This includes process improvement and management, analytics, reporting and procedure creation. Continues in advisory capacity for Veterans Program. Developed strategy for process implementation for newly developed organizational program. Worked cross-functional with senior leadership, subordinates and other senior managers to accomplish business goals. Provided strategic vision, innovative leadership, and orchestrated policy formulation and decision making, including the supervision of an average of 10 employees. Coordinate and deliver professional development plans for program support staff. 2012 -present: Queen City Veterans – Charlotte, NC 2012- present: Managing Partner Provided organization vision, communication and strategic plans for company development.
Nicholas S. Riggins Designed and created cutting-edge website that allows Veteran service providers to communicate with local Veteran population. Leads the design, implementation and management of Queen City Veteran, Lp. Established and maintain existing website design and content.2012 -present: Goodwill Industries of the Southern Piedmont – Charlotte, NC2010- 2012: Veteran Evaluator, Operation Independence Worked in highly visible role with both internal and external customers; including Congressional and Department of Defense officials. Designed and delivered series of presentations to local businesses, national companies and associations. Worked on a team to develop Goodwill’s Operation Independence program for Veterans. Cross functional team player in helping build the relationship management process structure. Achieved stakeholder support by fostering and developing relationships with financial institutions, Community agencies and foundations. Acquired, managed and maintained relationships to assure positive image of organization program.2008 -present: Habits of Heroes – Charlotte, NC2008 – present: Published Author, Facilitator, Small Business Owner Designed, published and implemented a five week Leadership and Personal Success program. Professionally developed, implemented and delivered educational workshops to diverse groups of military members. Existing network of local, regional and national contacts to include local leadership experts. Communicated program initiatives to Departments, organizational Executives, the President and board members. Built and maintained strong relationships with business and civic leaders in the region.2009 - 2010: Brisbane Academy – Charlotte, NC Developed lessons plans that utilized technology in the classroom and assigned projects that are meaningful and relevant to student achievement. Created clearly defined classroom expectations and objectives that included specific rewards and consequences to effectively manage behavior. Establish and maintain positive relationships with administrators, colleagues and teachers that foster an environment of open communication and support.2001 - 2008: United States Air Force – Various Armed Forces Locations 1607 Swan Drive Charlotte, NC 28216 (704) 999-8557 email@example.com Page 2
Nicholas S. Riggins 2001-2008: Non-Commissioned Officer Prepared reports for management and senior level leadership under tight deadlines. Responsible for design and implementation of the change management process for Traffic Management office. Led all aspects of day-to-day operations for front-office operations and provided impeccable customer service; raised customer satisfaction from 50% to 90%. Developed Standard Operating Procedures for divisional unit resulting in increased employee efficiency, decreased wait time, and decrease in manpower needed. Created and Implemented Continuity Procedure to ensure consistent program operations.Education ____________________________________________________________________ PFEIFFER UNIVERSITY – Charlotte, NC Master’s in Business Administration (MBA), 2011 Masters in Organizational Leadership (MSL), 2011 WAYLAND BAPTIST UNIVERSITY – Plainview, TX Bachelor’s in Occupational Education (BS), 2009 COMMUNITY COLLEGE OF THE AIR FORCE – Maxwell Air Force Base, AL Associate’s Degree in Transportation, 2006Professional Coursework _______________________________________________________ Process Improvement, Strategic Management, Organizational Change Management, Organizational Leadership, High Performance Teams, Ethical Behavior & Employment Law, Managing a Diverse Workforce, Negotiations & Conflict Resolution, Organizational Behavior, and CommunicationsCommunity Development _______________________________________________________ Grameen Charlotte-Fundraising Committee, Charlotte NC, 2010 – present North Carolina Veterans Business Association – Board Member, Charlotte NC, 2011 – presentPersonal Summary _____________________________________________________________Native North Carolinian, raised in Saint Pauls, NC. Married to Brandi Riggins. Father to Nickolas(8), Harmoni (10). Proud Air Force Veteran. I enjoy helping people, personal growth anddevelopment, being outdoors, and family activities.Other activities include: Hobbies: Reading, drawing, painting, writing, and landscaping Blogging (www.nicholasriggins.com) Youth Empowerment 1607 Swan Drive Charlotte, NC 28216 (704) 999-8557 firstname.lastname@example.org Page 3
Strengths Based Leadership Page 1 of 1Strengths Based LeadershipGain insights into your unique leadership strengthsThe path to great leadership starts with a deep understanding of the strengths you bring to thetable. Your results to the leadership version of the Clifton StrengthsFinder yield an in-depthanalysis of your strengths to lead, including how your top five strengths sort into the fourdomains of leadership strength. You can also explore strategies for leading others based ontheir unique strengths and learn about how you can meet the basic needs of those who look toyou for leadership.Here you will find convenient access to all the Strengths Based Leadership activities, reports,and resources available to you.https://strengths.gallup.com/en-us/private/sbl/sblhome.aspx 8/17/2012