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Curriculum Vitae


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Curriculum Vitae

  1. 1. Nicholas S.Riggins 1607 Swan Drive  Charlotte, NC 28216  (704) 999-8557  nicholasriggins@gmail.comMilitary/ Veteran ______________________________________________________________ United States Air Force (Honorable Discharge), 2001-2008Management Summary _________________________________________________________  Strong Leader, experienced manager with excellent track record in business, non-profit, government and education.  Skilled communicator and motivator, excellent in fostering internal and external partnerships, including executive, peer and suborniate relationships, and board of directors.  Twelve-year track record of leadership in education, military, and non-profit.  Longtime community volunteer, having served on several boards of directors and committees.  Excellent in fostering internal and external partnerships.  Built teams, process and operating procedures for newly developed program.  Accustomed to managing local, regional, and national relationships to ensure program strategies were implemented.  Demonstrated history of producing accurate and timely reports to grant funders.  Competent to easily transcend cultural differences and work with Executive Leadership.  Excellent team-building skills, team member involvement, and knowledge of government regulations.  Well rounded experience in project management, staff development, and strategic planning.Employment History ___________________________________________________________ 2012 -present: Goodwill Industries of the Southern Piedmont – Charlotte, NC 2012- present: Manager, Centralized Intake and Program Support,  Leads the design, implementation and management of the agency’s centralized processing system. This includes process improvement and management, analytics, reporting and procedure creation. Continues in advisory capacity for Veterans Program.  Developed strategy for process implementation for newly developed organizational program.  Worked cross-functional with senior leadership, subordinates and other senior managers to accomplish business goals.  Provided strategic vision, innovative leadership, and orchestrated policy formulation and decision making, including the supervision of an average of 10 employees.  Coordinate and deliver professional development plans for program support staff. 2012 -present: Queen City Veterans – Charlotte, NC 2012- present: Managing Partner  Provided organization vision, communication and strategic plans for company development.
  2. 2. Nicholas S. Riggins Designed and created cutting-edge website that allows Veteran service providers to communicate with local Veteran population. Leads the design, implementation and management of Queen City Veteran, Lp. Established and maintain existing website design and content.2012 -present: Goodwill Industries of the Southern Piedmont – Charlotte, NC2010- 2012: Veteran Evaluator, Operation Independence Worked in highly visible role with both internal and external customers; including Congressional and Department of Defense officials. Designed and delivered series of presentations to local businesses, national companies and associations. Worked on a team to develop Goodwill’s Operation Independence program for Veterans. Cross functional team player in helping build the relationship management process structure. Achieved stakeholder support by fostering and developing relationships with financial institutions, Community agencies and foundations. Acquired, managed and maintained relationships to assure positive image of organization program.2008 -present: Habits of Heroes – Charlotte, NC2008 – present: Published Author, Facilitator, Small Business Owner Designed, published and implemented a five week Leadership and Personal Success program. Professionally developed, implemented and delivered educational workshops to diverse groups of military members. Existing network of local, regional and national contacts to include local leadership experts. Communicated program initiatives to Departments, organizational Executives, the President and board members. Built and maintained strong relationships with business and civic leaders in the region.2009 - 2010: Brisbane Academy – Charlotte, NC Developed lessons plans that utilized technology in the classroom and assigned projects that are meaningful and relevant to student achievement. Created clearly defined classroom expectations and objectives that included specific rewards and consequences to effectively manage behavior. Establish and maintain positive relationships with administrators, colleagues and teachers that foster an environment of open communication and support.2001 - 2008: United States Air Force – Various Armed Forces Locations 1607 Swan Drive  Charlotte, NC 28216  (704) 999-8557  Page 2
  3. 3. Nicholas S. Riggins 2001-2008: Non-Commissioned Officer  Prepared reports for management and senior level leadership under tight deadlines.  Responsible for design and implementation of the change management process for Traffic Management office.  Led all aspects of day-to-day operations for front-office operations and provided impeccable customer service; raised customer satisfaction from 50% to 90%.  Developed Standard Operating Procedures for divisional unit resulting in increased employee efficiency, decreased wait time, and decrease in manpower needed.  Created and Implemented Continuity Procedure to ensure consistent program operations.Education ____________________________________________________________________ PFEIFFER UNIVERSITY – Charlotte, NC Master’s in Business Administration (MBA), 2011 Masters in Organizational Leadership (MSL), 2011 WAYLAND BAPTIST UNIVERSITY – Plainview, TX Bachelor’s in Occupational Education (BS), 2009 COMMUNITY COLLEGE OF THE AIR FORCE – Maxwell Air Force Base, AL Associate’s Degree in Transportation, 2006Professional Coursework _______________________________________________________ Process Improvement, Strategic Management, Organizational Change Management, Organizational Leadership, High Performance Teams, Ethical Behavior & Employment Law, Managing a Diverse Workforce, Negotiations & Conflict Resolution, Organizational Behavior, and CommunicationsCommunity Development _______________________________________________________ Grameen Charlotte-Fundraising Committee, Charlotte NC, 2010 – present North Carolina Veterans Business Association – Board Member, Charlotte NC, 2011 – presentPersonal Summary _____________________________________________________________Native North Carolinian, raised in Saint Pauls, NC. Married to Brandi Riggins. Father to Nickolas(8), Harmoni (10). Proud Air Force Veteran. I enjoy helping people, personal growth anddevelopment, being outdoors, and family activities.Other activities include:  Hobbies: Reading, drawing, painting, writing, and landscaping  Blogging (  Youth Empowerment 1607 Swan Drive  Charlotte, NC 28216  (704) 999-8557  Page 3
  4. 4. Strengths Based Leadership Page 1 of 1Strengths Based LeadershipGain insights into your unique leadership strengthsThe path to great leadership starts with a deep understanding of the strengths you bring to thetable. Your results to the leadership version of the Clifton StrengthsFinder yield an in-depthanalysis of your strengths to lead, including how your top five strengths sort into the fourdomains of leadership strength. You can also explore strategies for leading others based ontheir unique strengths and learn about how you can meet the basic needs of those who look toyou for leadership.Here you will find convenient access to all the Strengths Based Leadership activities, reports,and resources available to you. 8/17/2012
  5. 5. Brief Theme Descriptions Strengths!!CommandPeople who are especially talented in the Command theme havepresence. They can take control of a situation and make decisions.FuturisticPeople who are especially talented in the Futuristic theme areinspired by the future and what could be. They inspire others withtheir visions of the future.IndividualizationPeople who are especially talented in the Individualization themeare intrigued with the unique qualities of each person. They have agift for figuring out how people who are different can work togetherproductively.RelatorPeople who are especially talented in the Relator theme enjoy closerelationships with others. They find deep satisfaction in workinghard with friends to achieve a goal.ResponsibilityPeople who are especially talented in the Responsibility theme takepsychological ownership of what they say they will do. They arecommitted to stable values such as honesty and loyalty.Copyright © 2000, 2005-2007 Gallup, Inc. All rights reserved. Gallup®, StrengthsFinder®,Clifton StrengthsFinder®, and the 34 Clifton StrengthsFinder theme names are trademarks of Gallup, Inc. 1
  6. 6. Strengths-Based Leadership Report (with your personalized Strengths Insights)© 2000, 2006-2012 GALLUP, INC. ALL RIGHTS RESERVED.
  7. 7. Strengths-Based Leadership ReportSURVEY COMPLETION DATE: 08-17-2012Leader: Nicholas RigginsGallup found that it serves a team well to have a representation of strengths in each of the fourdomains of leadership strength: Executing, Influencing, Relationship Building, and Strategic Thinking.Instead of one dominant leader who tries to do everything or individuals who all have similarstrengths, contributions from all four domains lead to a strong and cohesive team. This doesnt meanthat each person on a team must have strengths exclusively in a single category. In most cases, eachteam member will possess some strength in multiple domains.According to our latest research, the 34 Clifton StrengthsFinder themes naturally cluster into thesefour domains of leadership strength. See below for how your top five themes sort into the fourdomains. As you think about how you can contribute to a team and who you need to surround yourselfwith, this may be a good starting point.Your Top Five Clifton StrengthsFinder Themes Relationship Executing Influencing Strategic Thinking Building Responsibility Command Individualization Futuristic RelatorYour Personalized Strengths InsightsFuturisticDriven by your talents, you think intensely to conceive vivid mental images of the future. Manyindividuals lack your ability to envision what will be possible in the coming months, years, or decades.As a result, they regularly rely on you to do this visioning for them. Chances are good that you think alot about the coming months, years, or decades. You gravitate to projects and study subjects thatpromise to shape the future. You enjoy talking about possibilities that exist only in your imagination.360579189 (Nicholas Riggins) 1© 2000, 2006-2012 Gallup, Inc. All rights reserved.
  8. 8. You probably worry about being left behind if what you know and do were no longer valued orneeded. You prefer to be a pioneer and an inventor. Because of your strengths, you feel enthusiasticabout life when you contemplate everything you can accomplish in the coming months, years, ordecades. You probably need to know what the future holds before you can concentrate on today’sactivities. By nature, you create detailed and vivid images of what the future promises. You candescribe it long before others can imagine it. It’s very likely that you intentionally take steps to be themastermind of your own future. You refuse to leave your destiny to chance. You probably resistplacing it in someone else’s hands. You trust your own intelligence and imagination when setting adirection for your life.IndividualizationBecause of your strengths, you provide clarity that helps people know what is wrong and/or what isnot working well. Chances are good that you help people by coordinating activities, schedules,materials, personnel, or plans. You probably enjoy being the individual who streamlines projects andprocesses. Showing others how to be more efficient and effective brings you much satisfaction. Bynature, you can stand in a teammate’s emotional space to gain insights into what that person feelsand/or thinks. You probably have a gift for looking at the world through someone else’s experiences.You frequently set aside your opinions, ideas, and/or past history to attune yourself to another humanbeing’s condition. Driven by your talents, you often consider what you need to redesign, refurbish,replace, or revise. You intentionally study how individuals think, feel, behave, and/or react to yourideas for doing things better. Instinctively, you are a good partner for someone who struggles todecide what is most important. With your assistance, people can outline what to do first, second, third,and so on. You probably help individuals narrow down their long lists of tasks and opportunities. Oncepriorities are finalized, you push, pull, coax, cajole, or urge the person to concentrate on only thetargets that deserve full-time attention.ResponsibilityBecause of your strengths, you ordinarily feel very good about yourself and life in general when youkeep all the promises you have made to yourself and others. Chances are good that you find it difficultto extinguish your impulse to work hard. Your feelings of personal accountability mean you set fewlimits for yourself. Instead of watching the clock, you can completely lose track of time whenimmersed in simple or complex projects. Disregarding your official work schedule, you probably havestayed late or arrived early to finish your assignments. You always know you will somehowaccomplish what you said you would do. It’s very likely that you prepare for assignments by readingextensively. Your capacity for pulling together information from books, publications, correspondence,notes, or Internet sites serves you well. As a result, you often avoid feelings of self-reproach — that is,blaming yourself for not knowing something you should have known. Driven by your talents, you oftendescribe your life in favorable terms even though obligations force you to keep working until you reachyour goal. Instinctively, you are a person upon whom others can depend. When you make a promise,you keep it. You feel obligated to honor your commitments. You do things correctly, accurately, andproperly.360579189 (Nicholas Riggins) 2© 2000, 2006-2012 Gallup, Inc. All rights reserved.
  9. 9. RelatorDriven by your talents, you normally want to know a lot about the hopes and objectives of each groupmember. The more you understand someone, the easier it is for you to establish and sustain apersonal partnership with that individual. Chances are good that you feel life is best when you aretruthful about your talents, skills, education, successes, experiences, or background. You aredetermined to dispel illusions you have about yourself and others have about you. This is likely to beone of your top priorities. As long as you do not pretend to be someone you are not, you are a happierand healthier human being. It’s very likely that you may welcome opportunities to spend time withfriends who enjoy thinking about the future. Once in a while, they invite you to offer suggestions aboutwhat can and cannot be accomplished in the coming months, years, and decades. Instinctively, youroutinely reduce elaborate or intertwined ideas, processes, legal documents, and/or action plans totheir basic elements. As a result, people usually turn to you for plainspoken, easy-to-understandexplanations. Because of your strengths, you are known for making unintelligible or complex ideas,plans, procedures, or regulations easy to understand.CommandBecause of your strengths, you understand the proverb “Nothing ventured, nothing gained.” Instead ofchoosing the easy and obvious path, you challenge yourself to overreach your goals. With courageand perseverance, you dare to produce exceptional results. You seldom ask for guarantees ofsuccess. Instead, you boldly forge ahead toward your desired goals. It’s very likely that you canenliven or stop conversations with your thought-provoking statements, unusual viewpoints, jarringquestions, pointed demands, or candid opinions. You play the devil’s advocate role well. You compelpeople to think philosophically about the meaning of good, evil, truth, justice, or happiness. Driven byyour talents, you keep a tight rein on your emotions. You are cautious and reserved. Rather than addto the drama of a situation, you simply study the facts. You waste little time discussing your own andothers’ feelings. Instead, you consider the evidence. You weigh the consequences of whatever is saidand done. People realize you need time to think. They know your judgment is rarely clouded bypersonal feelings or opinions. By nature, you are likely to have a reputation for wanting to succeed, tobe noticed, and to make a good impression on important people. You aim to acquire titles,promotions, or pay increases. You probably yearn to gain these and other status symbols. Chancesare good that you are known for being realistic and unsentimental. Nonetheless, there are times whenyou wish you did a better job of expressing your own feelings and allowing others to voice theirs. Themoment people start getting too emotional, you tend to redirect their attention to practical matters orobjective facts.360579189 (Nicholas Riggins) 3© 2000, 2006-2012 Gallup, Inc. All rights reserved.