This document provides a summary of Ann Dace's qualifications and experience. She has over 20 years of experience providing administrative support to executives in both private sector and government settings. She is proficient in Microsoft Office, Adobe, and other computer programs. Her most recent role has been as an Operations Coordinator at Northrop Grumman since 2008, where her responsibilities include onboarding new employees, facilitating trainings, and ensuring staff credentials are up to date.

1. ANN DACE
1389 Fall River Drive
Conyers, GA 30013
404.401.3131
anndace@ngc.com
ajdace@icloud.com
SUMMARY
A results-oriented, seasoned professional with over twenty (20) years of experience providing
confidential administrative support and technical assistance to high-level executives in private and
Federal government settings. Strengths include proficiency in computer programs and the ability to
manage multiple projects under significant time restraints. Possesses an in-depth knowledge of
domestic and international travel procedures. Articulate communicator who demonstrates the ability
to easily interact with scientific and technical professionals. Enjoys the challenge of managing a
changing environment and being a team member in a busy, spontaneous, deadline-oriented
environment.
TECHNICAL SKILLS
• Proficient in Microsoft Office (Word, Excel, Outlook, Publisher and PowerPoint), Adobe,
Windows and NT, PCAnywhere, Act2000, Access, Internet Explorer, EZAccess, Omni Pro
10 Scan, LAN/WAN Network Administrator/Helpdesk computer programs
• High-level dictation and editing skills
• Experience in web-based research, Content Editing, 508 Compliancy
EMPLOYMENT HISTORY
Operations Coordinator 07/08 – Present
Northrop Grumman Technology Atlanta, GA
• Provide daily administrative support for Program and Task Managers and Staff on 5 CIMS Task
• Responsible for onboarding new employees and contractors beginning with offer acceptance
through CDC Smartcard/NG Onebadge and CDC network access
• Provide First Day prospectus and Program Orientation new employees and contractors
• Request NG and CDC keyfobs and other devices
• Develop processes to ensure resume and Non-Disclosure Affidavits metrics are satisfied for task
I support
• Usher New Employee into CDC Systems to ensure work/personal information updates to CDC
Neighborhood and Northrop Grumman Public Health Portal
• Process International Citizen for clearance to onboard at CDC and maintain same International
Citizen clearances through the CDC VMS (Visitor Management System) for CDC Smartcard
issuance and renewals
• Facilitate CDC and NG required trainings to ensure 100% compliance for the task I support
• Utilize CDC and NG Reporting Tools to track trainings compliancy and other data
• Foster strong professional rapport with counterparts within CDC Programs I support
• Ensure Team Smartcards and Directory Accounts are renewed timely
• Apply critical thinking to develop processes and templates which ensure staff credentials
activate/terminate/transfer and all systems update timely
• Apply critical thinking to Train New Operations Coordinator and Develop CDC/NG Process
Documents and SOPs for Operation Coordinator and PHOU Orientation through the training

2. process
• Assume Lead to prepare, coordinate and facilitate Quartly Northrop Grumman New Employee
Orientation Presentation and Lunch
• Assume responsibility for New Hire Weekly Report to Northrop Grumman Managers, HR and
OCs
• Utilize the CDC Distribution Manager List Tool (DMLT) for effective staff list management by task
• Utilize MS Outlook to create Organizational Mailboxes for sound time off reports to Program
Management
• Provide information in response to Data Calls
• Coordination of events, meetings and conference calls
• Develop Official Approval Email Template and Guidance for Northrop Grumman Travelers
• Provide training on the CONCUR travel tool to team as needed
• Prepare staff travel expense report for expense reimbursement for travelers on task
• Provide program-level proposal support including assisting with data collection, editing and
formatting resumes for Proposals
• Assist in process and procedure review and improvement
Administrative Assistant (Contractor) 01/08 – 6/08
CDC Office of Enterprise Communications Atlanta, GA:
Global Communications Center, , Office of the Director, CDC Contract Administrative Assistant,
Atlanta, GA, January 2008 – June 2008
• Provided administrative support to the Global Communications Office of the Office of Enterprise
Cmmunication which included timekeeping, travel preparation, web-based research, website text
editing, 508 compliancy check on web content and various administrative activities
Executive Assistant 03/04 – 12/07
The Centers for Disease Control and Prevention (CDC) Atlanta, GA
• Organizes and manages the daily activities of the Director of The Division for Heart Disease and
Stroke Prevention (DHDSP)
• Provides confidential secretarial and technical assistance to ensure the smooth operation of the
office.
• Summarizes the content of incoming requests to respond appropriately based on the executive's
viewpoints while noting deadlines for proper scheduling of the executive's calendar.
• Acts as liaison between agency-wide internal staff and staffs of external executive level
government offices, national and international program directors, agencies, partners,
organizations and the general public
• Facilitates responses to correspondence, arrangements for meetings and conferences across
international time zones, and timely submission of reports and PowerPoint presentations.
• Secures correspondence, files and interactions related to management and oversight of the
Division Director's staff of more than 50 Public Health professionals.
• Manages and coordinates heavy domestic and complex international travel schedule, including
interpreting and validating invitational letters’ content to meet federal travel regulations,
coordinating transit and accommodations for the Director, acquiring U.S. State Department
clearances for foreign travel, visas and in-country clearance cables, developing itineraries and
processing reimbursements based on foreign exchange rates.
• Completes research on to Collects and organizes reference materials on various scientific,
medical and Public Health topics to support the Director’s writing activities, speeches, lectures
and presentations.

3. Office Manager and Executive Assistant 11/93 – 12/03
PARITY Americas (formerly, TelTech International Corporation) Norcross, GA
Executive Assistant Duties
• Working directly for the Regional Vice President and Technical Director, served as liaison to
interpret, communicate and guarantee Human Resource policies of the organization
• Ensured that the Standard Operating Procedures (SOPs) of the office were properly
executed.
• Interfaced with corporate HR managers, regional account managers, office staff, consultants
and clients on behalf of the Regional Vice President and Technical Director.
• Managed calendar and coordinated domestic and international travel.
• Prepared and ensured the confidential tracking and filing of documents related to fiscal and
personnel issues of the corporation.
• Provided secretarial support to 25 office staff members.
Finance and Recordkeeping
• Completed routine correspondence, managed accounts payable and receivables, and
administered vendor contract negotiations and purchase orders.
• Ensured timely renewals of office license to do business in the state of Georgia and office
building lease agreements.
• Monitored and maintained office equipment for repair, renewals and upgrades.
• Processed weekly payroll for 150 employees
• Managed performance appraisals and maintaining attendance records.
• Recruited, trained and managed four support staff
• Conducted new-hire orientations on company procedures and position requirements of
consultant base of 150 staff.
• Planned and hosted company job fairs and company-wide special events.
• Published and distributed monthly electronic newsletter.
Technical Support
• Help desk contact for NT Information Systems for two LAN servers and 14 workstations
• Liaison for regional staff and local contract NT Administrators.
• Aided in the transition of local office operations from LAN to WAN servers through the
company's corporate offices in New York.
• Created, assigned and managed employee user accounts for NT, Outlook, Database, and
telephone/voicemail access.
• Managed 28-line Partner Mail voicemail/telephone system.
EDUCATION
Diploma/Associate Degree Program, Secretarial Science (4.0 GPA)
Gwinnett Technical Institute, Lawrenceville, GA
Agri-Business
Abraham Baldwin, Tifton, GA