Benita Pennick seeks a position leveraging her 15 years of experience in healthcare IT, revenue cycle management, and process improvement. She has extensive experience implementing and supporting healthcare software, training users, and developing documentation. Currently she is a Process Improvement Analyst where she leads a work from home project saving $500,000 annually and resolved a $2 million billing rejection issue. She holds masters and bachelors degrees in information systems and psychology respectively and is HIT Pro certified.

1. Benita C. Pennick
8705 Kishorn Court
Charlotte, NC 28215
pennick.benita@gmail.com
(704) 277-1999
QUALIFICATIONS
 Fifteen years of Healthcare knowledge of patient accounting, managed care, reporting,
HIPAA, healthcare billing, healthcare coding and problem solving
 Extensive experience in training on application software
 First level support for many installations and government changes in the healthcare
industry
 Troubleshooting skills for healthcare software applications
 Experience in covering multiple regions and healthcare sites
 Develop user guides, and training materials, functional requirements and workflows
 HIT Implementation Specialist
 First level contact for Software Vendors
 Microsoft Office Products
 Visio
 Epic Professional Billing Cube
 Lumira- Business Intelligence Tool
 Epic
 Crystal Reporting
EXPERIENCE
NH Revenue Cycle Service- Process Improvement Analyst
 Revenue Cycle Services Work From Home Project Lead- Current employee engagement
is over 136 users which enabled Revenue Cycle Services the ability to implement a
reduction in real estate at a cost savings of $500,000.00 per year.
 Area of focus Follow-up, using past experience working with hospital and professional
billing denials and rejections. Timely identification, research and escalation of BCBSNC
rejection issue which caused a spike in AR of over 2 million dollars in rejected claims.
Because of this effort we now have been able to reduce the outstanding amount to
approximately $199,000.
 Coordination of ITS work effort to roll out 136 users for the WFH Project.
 Documentation of workflows, and processes to enhance or improve current processes
currently in place.
 Provide the Management team with Process Improvement tools which identify any issues
that need attention, followed by weekly status reports and subsequently, a submitted
SBARQ which identifies findings and recommended resolution.
 Assigned Projects related to Follow-up which may include system configuration,
modification and payer specific changes or requirements.
 Provide reports for specific areas of interest and back up reporting for the Process
Improvement Reporting team.

2. NH Revenue Cycle Services
Intermediate Systems Analyst- Business Office
 Epic Rejection Resolution for physician and hospital billing, which includes in-depth
research to identify why the claims are rejecting. Average weekly rejection resolution of
200 to 300 claims.
 Work with Emdeon and the Dimensions Team to create rules and edits for identified
rejection issues.
 AR financial reporting for two legacy system supporting over 250 clinics
 Supporting 300 plus users with in the RCS acting as a liaison between the RCS and ITS.
 Billing Office Coordinator for NH Acute Hospital Billing. Responsible for first level
claims file review to identify any issues that may affect the daily claims process.
 Escalation of any billing issues to vendor or IT support.
 Transmission of daily electronic claim files to the payers for 10 NH Acute facilities and
the NMG physician practices.
 Resolve and report any submission issues.
EDUCATION
University of Phoenix, Phoenix, AZ
2005
Masters of Computer Information Systems/Project Management
Western Carolina University, Cullowhee, NC
1982
Bachelor of Science Psychology
HIT Pro Certified
2013
References Available Upon Request