Mobile technologies have changed employee and customer expectations by allowing work to be done from anywhere at any time. Most workers now spend some of their time out of the office and use multiple devices and apps to do their jobs. While many businesses have yet to fully embrace mobility, those that utilize mobile technologies can gain significant advantages over their competitors. The document provides examples of how mobile devices have transformed various industries like healthcare, education, and travel by replacing paper-based processes with digital tools that enable remote and flexible work.

1. GO MOBILE, WIN BIG
Mobile technologies are changing everything, including employee and customer
expectations. While many businesses haven’t fully embraced its potential, the mobile
transformation is in progress – and those who seize the opportunity can win big.
In the field
Nearly 80% of workers spend at least some portion
of their time working out of the office.1
Anytime, anywhere access
Approximately 29% of workers are working from
multiple locations, using as many as three different
devices and many apps to do their job.2
Technology: Then vs. Now
In a few short years mobile technology has made business faster and smarter.
Healthcare
Real estate
Education
Restaurant
Travel
2003: Paper
patient records
2003:
Fax machines,
in-person
meetings
2003:
Notebooks,
paper
assignments
2003:
Menu testing,
focus groups
2003: Paper
flight manuals,
passenger
lists
2013: Tablets
2013: Online
contracts,
virtual showings
2013: Tablets,
PCs and online
courses
2013:
Instant, online
feedback
2013: Tablets
in cockpits
x+y 2
Mobility Without Compromise
Many of these previously stationary activities can now be performed anywhere,
anytime – and from virtually any device.
Writing
a document
Selling
a house
Printing
a homework
assignment
Facility
management
Tweaking
Reviewing
and deploying a PowerPoint
a new burger deck
recipe
Microsoft helps people stay connected – wherever they happen to be.
http://www.microsoft.com/enus/news/presskits/businessmobility/default.aspx
1 Strategy Analytics, “Enterprise Mobility Market 2012 & Beyond,” May 2012. 2 Forrester Research, “2013 Mobile Workforce Adoption Trends,” February 2013.