Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

The Digital Airline

15,956 views

Published on

The airline industry is increasingly challenged to engage guests and passengers anywhere, anytime, across any device, while maintaining brand experience and consistency. Airlines are changing from a traditional business where money was made by selling seats on a plane to a more dynamic and adaptive business, where the services are being delivered in a personalized manner. Insights into the customer’s preferences and other operational processes will allow the airline to adjust functions and maximize profitability and at the same time, offer a differentiated passenger experience. View our webcast on demand if you would like to learn more: https://vts.inxpo.com/scripts/server.nxp?LASCmd=AI:4;F:QS!10100&ShowKey=23371&AffiliateData=slideshare

Published in: Business
  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://tinyurl.com/yxymz2es } ......................................................................................................................... Download Full EPUB Ebook here { https://tinyurl.com/yxymz2es } ......................................................................................................................... Download Full doc Ebook here { https://tinyurl.com/yxymz2es } ......................................................................................................................... Download PDF EBOOK here { https://tinyurl.com/yxymz2es } ......................................................................................................................... Download EPUB Ebook here { https://tinyurl.com/yxymz2es } ......................................................................................................................... Download doc Ebook here { https://tinyurl.com/yxymz2es } ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://tinyurl.com/yxymz2es } ......................................................................................................................... Download Full EPUB Ebook here { https://tinyurl.com/yxymz2es } ......................................................................................................................... Download Full doc Ebook here { https://tinyurl.com/yxymz2es } ......................................................................................................................... Download PDF EBOOK here { https://tinyurl.com/yxymz2es } ......................................................................................................................... Download EPUB Ebook here { https://tinyurl.com/yxymz2es } ......................................................................................................................... Download doc Ebook here { https://tinyurl.com/yxymz2es } ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://tinyurl.com/yxymz2es } ......................................................................................................................... Download Full EPUB Ebook here { https://tinyurl.com/yxymz2es } ......................................................................................................................... Download Full doc Ebook here { https://tinyurl.com/yxymz2es } ......................................................................................................................... Download PDF EBOOK here { https://tinyurl.com/yxymz2es } ......................................................................................................................... Download EPUB Ebook here { https://tinyurl.com/yxymz2es } ......................................................................................................................... Download doc Ebook here { https://tinyurl.com/yxymz2es } ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • +++++++++++++++++++++++++++++++Ebook pdf/fb2 == Copy link to Download https://ebooksfreede.com/load/The_Digital_Airline.pdf +++++++++++++++++++++++
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • +++++++++++++++++++++++++++++++Ebook pdf/fb2 == Copy link to Download https://ebooksfreede.com/load/The_Digital_Airline.pdf +++++++++++++++++++++++
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

The Digital Airline

  1. 1. Click View > Slide Master to insert a photo as a background behind the colored boxes. Click View > Slide Master to insert a photo as a background behind the colored boxes. Click View > Slide Master to insert a photo as a background behind the colored boxes. exploring Tareq Ayub Global Industry Technology Strategist February 10, 2015
  2. 2. today’s technology trends
  3. 3. Changing demographics Start reimagining Power shift to consumers What new capabilities will be required? Sustainability Connected experiences Globalization Complex regulationToday’s technology trends are sparking opportunity
  4. 4. 4 Customer Strategy Network Planning Product Design Route Schedule Product Pricing Product Marketing Product Sales Channel Distribution Product Delivery Customer Loyalty digital disruption is impacting all business capabilities
  5. 5. 5 our vision for the digital airline Personal My Travel Experience Differentiated My Products & Services Seamless A Frictionless Journey Connecting customer experiences across the traveler journey Connecting business networks for improved performance Devices People Services Data Security
  6. 6. key imperatives for transformation experience information agility enabling customer loyalty and workforce productivity capturing signals and surfacing rich insights Building capabilities that are adaptive to change
  7. 7. pivots for the digital airline WorkforceCustomer Aircraft experience information agility
  8. 8. In-Flight ExperiencePurchasing Experience Departure Experience Arrival Experience ReflectionInspiration Anywhere Anywhere Airport Lobby Airport Lounge Airport Gate Airplane Gate Arrivals Ground Destination Multi-Channel Commerce Channel continuity with the right product delivered to the right customer at the right time Airport of the future Seamless transition from arrival to boarding with all convenience services available Connected aircraft On-board comfort and conveniences provided with optimized crew and flight operations customer experience Provide exceptional passenger experiences access all journey touch-points
  9. 9. 3/11/2015 9 customer experience Brussels airport offers guests lounge devices for with connected apps for personalized info Leveraging predictive analytics delivers ‘my travel” while increasing ancillary revenue.
  10. 10. 10 workforce productivity Provide exceptional passenger journeys while improving operational efficiencies Ground Operations Collaborate in real-time to accelerate aircraft turnaround time Help ensure aircraft safety by resolving maintenance problems effectively Track maintenance data to quickly identify common issues that need to be resolved Airport Operations Deliver exceptional passenger service with faster issue resolution Analyze data on airside, landside, terminal operations and adjust to drive efficiency Communicate in real-time with experts to address operational issues immediately (ground, lounge, baggage) Flight Operations Communicate effectively among crew and with maintenance personnel Deliver exceptional passenger service and resolve issues efficiently Access information quickly – crew schedule, flight manuals, pre-flight readiness
  11. 11. workforce productivity British Airways cabin crews, front-line staff use Yammer to address service issues Finnair drives better collaboration among crews, partner airlines with Office 365
  12. 12. CheckTesting FlightDelivery MaintenanceDesign Pictures – Courtesy Of Boeing End of life aircraft connectivity Create a seamless connection between the aircraft, people and processes Product Experience Digital enablers for the airframe manufacturer and operators during all stages of an aircraft life-cycle Safe & Reliable Operations Seamless decision making capability at the right time from any stage of the flight Optimized Performance Adaptive approach to network optimization and flight profile management
  13. 13. 3/11/2015 13 aircraft connectivity Airline provides pilots with mobile capabilities and to maximize revenue and lower costs Austrian enables a paperless cockpit and drives process efficiencies that improve OTD
  14. 14. Digital Information Services Secure,, Scalable,, Cost Managed connected digital platform Digital Information Core Enterprise Information Assets External Information Services Predictive Insights Actionable Signals Business Events Network Planning Partner Management Schedule Planning Revenue Management Customer Servicing Loyalty ManagementSales & Marketing Crew Planning Flight Operations Airport Operations Maintenance & Engineering
  15. 15. Mobile Device Microsoft Mobile Platform Productivity Aviation Apps Corporate Apps Airline connected mobile platform Airline Partner
  16. 16. explore microsoft for your digital airline Unlock innovation with a cohesive platform and skilled partners Build on what already works Lean on trusted support and expertise
  17. 17. 17 connect with us at.. digitalairline@microsoft.com learn more at… www.microsoft.com/hospitatlity interested in live events visit us at… • EFB Forum • Jeppesen Connect • HITEC Rethinking customer experience Controlling efficiency of flight operations Reimagining the travel value chain Empowering workforce for efficiencies and service Delivering relevant and customized service Improving airport efficiencies Proactive aircraft health monitoring Predicting aircraft Maintenance needs Enabling Service Innovation thank you.. come see for yourself

×