This document summarizes a presentation given at the 2012 CPSC Safety Academy about the Fast Track recall process. It discusses reporting product hazards to the CPSC under Section 15, conducting Fast Track recalls and standard recalls, and monitoring recall progress. Key points covered include encouraging electronic reporting to CPSC, the benefits of the Fast Track program, choosing appropriate consumer remedies, effective notification methods, tracking recall status, and disposal of recalled products.
CPSC experts and representatives of a law firm used this presentation to discuss testing and certification issues, component parts testing, and certificates of conformity.
CPSC experts and representatives of a law firm used this presentation to discuss testing and certification issues, component parts testing, and certificates of conformity.
2014 updates for durable infant and toddler products. How to locate CPSC data on regulatory non-compliance notices, which are also called "letters of advice" (LOAs). The referenced Excel table will be updated frequently with the names of the firm, the foreign manufacturer, and other information. Businesses may integrate this information into their compliance workflows to assist them in sourcing safe & compliant consumer products.
Overview of testing, certification, and record keeping requirements for consumer products, including children's products. Addresses initial certification testing, material change testing, and periodic testing if you have continued production. Presentation also addresses optional component part testing. A review of mandatory recordkeeping requirements and undue influence training is also discussed.
This panel is especially suited for those attendees who are already familiar with the section 15 reporting obligations and have interacted with Compliance/Field staff on investigations and actual recalls. Includes discussion of priority issues related to being prepared in the event a recall is necessary, working effectively with Field investigators during inspections, how to improve recall effectiveness through the appropriate remedy choice and how to ensure safe adequate disposal of recalled products.
Overview of third party testing rules for children's products, including initial certification testing, material change testing, and periodic testing if you have continued production. Presentation also addresses optional component part testing. A review of mandatory recordkeeping requirements and undue influence training is also discussed. Pairs with video at http://www.youtube.com/watch?v=cR4RXQjmqC8
Slides for morning discussion session of electronic certificate workshop on a *proposed* amendment to the current certification rule, 16 CFR Part 1110. Slides consist of CPSC staff presentation followed by non-CPSC panelist presentations.
Determinations for lead and the eight elements in ASTM F963 as a means for third party testing cost reduction: questions, issues, and comments. CPSC staff presentation followed by panelist presentations
Phthalate determinations as a means for third party testing cost reduction: questions, issues, and comments. CPSC staff presentation followed by panelist presentations.
How to locate CPSC data on regulatory non-compliance notices, which are also called "letters of advice" (LOAs). The referenced Excel table will be updated frequently with the names of the firm, the foreign manufacturer, and other information. Businesses may integrate this information into their compliance workflows to assist them in sourcing safe & compliant consumer products.
An overview of the federal toy safety standard ASTM F963, some examples, its recent updates, the example of one toy company, and emerging issues and hazards, as presented by a consumer advocacy group. Info current as of September 2013. Safety Academy 2013
Staff introduction for CPSC workshop on third party testing cost reduction through possible material determinations. Provides workshop agenda, background, and workshop goals
An international panel comprised of members of AQSIQ (China), INMETRO (Brazil), Health Canada and CPSC (U.S.) used this presentation to discuss the regulatory structure and suggestions for businesses.
Fiat Chrysler - fcaFiat Chrysler Automobile company currently has its hands full with recall issues. These recalls are being handled by Fiat Chrysler at the same time the vehicle safety regulators are claiming that the company has previously mishandled nearly two dozen previous recalls.
2014 updates for durable infant and toddler products. How to locate CPSC data on regulatory non-compliance notices, which are also called "letters of advice" (LOAs). The referenced Excel table will be updated frequently with the names of the firm, the foreign manufacturer, and other information. Businesses may integrate this information into their compliance workflows to assist them in sourcing safe & compliant consumer products.
Overview of testing, certification, and record keeping requirements for consumer products, including children's products. Addresses initial certification testing, material change testing, and periodic testing if you have continued production. Presentation also addresses optional component part testing. A review of mandatory recordkeeping requirements and undue influence training is also discussed.
This panel is especially suited for those attendees who are already familiar with the section 15 reporting obligations and have interacted with Compliance/Field staff on investigations and actual recalls. Includes discussion of priority issues related to being prepared in the event a recall is necessary, working effectively with Field investigators during inspections, how to improve recall effectiveness through the appropriate remedy choice and how to ensure safe adequate disposal of recalled products.
Overview of third party testing rules for children's products, including initial certification testing, material change testing, and periodic testing if you have continued production. Presentation also addresses optional component part testing. A review of mandatory recordkeeping requirements and undue influence training is also discussed. Pairs with video at http://www.youtube.com/watch?v=cR4RXQjmqC8
Slides for morning discussion session of electronic certificate workshop on a *proposed* amendment to the current certification rule, 16 CFR Part 1110. Slides consist of CPSC staff presentation followed by non-CPSC panelist presentations.
Determinations for lead and the eight elements in ASTM F963 as a means for third party testing cost reduction: questions, issues, and comments. CPSC staff presentation followed by panelist presentations
Phthalate determinations as a means for third party testing cost reduction: questions, issues, and comments. CPSC staff presentation followed by panelist presentations.
How to locate CPSC data on regulatory non-compliance notices, which are also called "letters of advice" (LOAs). The referenced Excel table will be updated frequently with the names of the firm, the foreign manufacturer, and other information. Businesses may integrate this information into their compliance workflows to assist them in sourcing safe & compliant consumer products.
An overview of the federal toy safety standard ASTM F963, some examples, its recent updates, the example of one toy company, and emerging issues and hazards, as presented by a consumer advocacy group. Info current as of September 2013. Safety Academy 2013
Staff introduction for CPSC workshop on third party testing cost reduction through possible material determinations. Provides workshop agenda, background, and workshop goals
An international panel comprised of members of AQSIQ (China), INMETRO (Brazil), Health Canada and CPSC (U.S.) used this presentation to discuss the regulatory structure and suggestions for businesses.
Fiat Chrysler - fcaFiat Chrysler Automobile company currently has its hands full with recall issues. These recalls are being handled by Fiat Chrysler at the same time the vehicle safety regulators are claiming that the company has previously mishandled nearly two dozen previous recalls.
CorporatEdge has organized a seminar on ‘Improving Quality, Preventing Recall and Product Liability’. The seminar covers topics such as: How to prevent recalls, Document Control, Design & Product Safety reviews, Establishing a Recall Team, How to be Recall ready, etc.The seminar will be conducted by Randall Goodden of Randall Goodden International, USA. He is a worldwide authority on the topic and has written 3 very well received books on the topic and conducts seminars all over the world exclusively on this topic.
This presentation was part of a panel discussion by CPSC experts, the American Apparel Footwear Association and the National Textile Association about clothing and textile regulations.
Overview of CPSC, Health Canada, and Profeco cooperation, legislation, joint recalls, and including a case study of stroller regulatory requirements in all 3 jurisdictions.
This is my presentation in Business Ethics Class at Sampoerna University. This presentation is about Toyota Product Safety and Pricing.
Slide: PowerPoint 2013
Design by: Hedi Fauzi
Image: Google Image and Freepik
If you need the original file for your reference, feel free to ask me via email: hedi.fauzi@hotmail.com with subject [SlideShare] (Your Subject)
Devices Sponsor Information Day: 5 - Post-market - Recalls and non-recall act...TGA Australia
Presentations by TGA and Industry (combined) to help sponsors and manufacturers better understand the regulation of medical devices and in-vitro diagnostic medical devices
The scope of this presentation is to discuss what happens before, during and after a retail audit, using retail audit software. A retail audit can cover merchandising, service and/or loss-prevention.
Retail audit software helps retailers, restaurants (QSR) and consumer packages goods companies (CPG) audit stores for operations, merchandising, loss-prevention and health and safety, with an app running on a smartphones, tablets, laptops and desktops. Retail audit software gives brands real time visibility into stores so they can react to issues faster.
For a video overview of retail audit software and more details about retail audit best practices, see: http://compliantia.com/products/retail-audit/?autoplay
Complaints Management: Integrating and Automating the ProcessCognizant
Manufacturers of medical devices are highly regulated and serve various types of customers. Today, these companies can take advantage of a cloud-based, integrated platform, Cognizant's MedVantage(TM), to manage and resolve customer complaints and connect with them throughout the complaints-management life cycle.
Short presentation of MYRMEx, the Factor-X new tool to track social and environmental impacts along your supply chains.
Compute easily product footprint, manage traceability, report on progresses made by your suppliers.
open source, low cost, easy to use.
Come and visit www.myrmex.coop for a short Video + sign in for one of our demo's in the coming weeks.
Simple Steps to Improve Your Maintenance ProgramTranscat
Presented by John Bernet of Fluke Corporation, Fluke and Transcat detail the benefits of a proactive maintenance program and how it compares to historical reactive, preventive, and predictive maintenance schedules.
A briefing for the Consumer Product Safety Commission by CPSC staff from the Directorate for Engineering Sciences, Division of Mechanical Combustion Engineering.
Regulatory cooperation should be relevant and responsive to real world challenges. This panel provides perspectives on new trends, products, and hazards and what can be done within the North America Cooperation framework. Points of focus: Cooperation and best practices, Policy Alignment, Consumer messaging.
Presenters: Agustin Adame, Consultant; Belinda May, ICPHSO President and Partner, Dentons US LLP; Carol Pollack-nelson, Ph.D. Independent Safety Consulting; Gene Rider, Eponent, Principal.
Hazards associated with high energy density batteries are common to all three jurisdictions. How can risk to consumers be reduced and what steps have already been taken by stakeholders in North America? Points of focus: 1. Industry's product safety processes pre- and post-market. 2. Understanding and eliminating failure modes. Challenges and how can stakeholders and regulators work together to improve safety?
Presenters: Charlie Monahan, Director, Regulatory Compliance, Panasonic; Don Mays, Chief Safety and Quality Officer, Samsung; Rick Brenner, President, Product Safety Advisors, LLC.
Stakeholders and regulators discuss the benefits and challenges posed by the rapid expansion of e-commerce. Discussion of industry processes and best practices. How can regulators help platforms help their sellers and consumers?
Presenters: Doug Hyland, Compliance Program Manager, zulily; Stuart Schmidt, Manager, Trade Compliance, UPS; Carlos Ponce Beltran, Deputy Attorney for Telecommunications, PROFECO.
Presentation by Blake G. Rose, Director, Defect Investigations Division Office of Compliance and Field Operations on CPSC Review of Recall Process and Standard Notifications.
Presentation Date: July 25, 2017
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
Buy Verified PayPal Account
Looking to buy verified PayPal accounts? Discover 7 expert tips for safely purchasing a verified PayPal account in 2024. Ensure security and reliability for your transactions.
PayPal Services Features-
🟢 Email Access
🟢 Bank Added
🟢 Card Verified
🟢 Full SSN Provided
🟢 Phone Number Access
🟢 Driving License Copy
🟢 Fasted Delivery
Client Satisfaction is Our First priority. Our services is very appropriate to buy. We assume that the first-rate way to purchase our offerings is to order on the website. If you have any worry in our cooperation usually You can order us on Skype or Telegram.
24/7 Hours Reply/Please Contact
usawebmarketEmail: support@usawebmarket.com
Skype: usawebmarket
Telegram: @usawebmarket
WhatsApp: +1(218) 203-5951
USA WEB MARKET is the Best Verified PayPal, Payoneer, Cash App, Skrill, Neteller, Stripe Account and SEO, SMM Service provider.100%Satisfection granted.100% replacement Granted.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
3.0 Project 2_ Developing My Brand Identity Kit.pptx
2012 Safety Academy: Fast Track Program
1. U.S. Consumer Product Safety
Commission-2012 Safety Academy
Fast Track Panel
This presentation was prepared by CPSC staff, has not been reviewed or
approved by, and may not reflect the views of, the Commission.
2. U.S. Consumer Product Safety
Commission
Safety Academy
Office of Compliance and Field Operations Overview
September 20, 2012
Tanya Topka
Fast Track Team Lead, Compliance
This presentation was prepared by CPSC staff, has not been reviewed or approved by, and may not reflect
the views of, the Commission.
3. Agenda
• Reporting Under Section 15
• Conducting a Fast Track Recall
• Conducting a Recall
• Monitoring Recalls
4. Reporting Under Section 15
Covers both Fast Track and Non-Fast Track
We encourage reporting under Section 15 on our website or
via e-mail to the Section 15 mailbox.
– Faster, easier to track and route
– Add photos and other documents
• On our website at: www.cpsc.gov
• On right-hand side under “Businesses”
• Or via e-mail to: Section15@cpsc.gov
We discourage reporting via phone, mailed letter, or fax.
– Much slower, harder to track, and much easier to get
lost or duplicated during routing
5.
6.
7. Reporting Under Section 15
What to Provide When Reporting
Initial Report
• Details about product, stop sale date, potential
defect and hazard, samples, and all available
information
Full Report
• All information (1-15), customer list, CAP, notice
documents, draft press release, test reports, list of
foreign countries sold to, reverse logistics/disposal
plan
• Compliance Lead assigns report and contact is
Made Within 24 Hours
8. What is the Fast Track Program?
• Initiated in 1995, it eliminates “preliminary
determination” (PD) of hazard for cases reported by a
firm that can quickly implement a recall.
• WIN-WIN-WIN
– Firm avoids PD and can implement a recall quickly
– Staff expends less resources
– Public gets quicker notice
9. What is the Fast Track Program?
• Firm must do public notice and initiate a stop
sale quickly.
• Firm can do repair, replacement, or refund as
corrective action.
– Staff will review repair or replacement proposals
before implementation.
• Firm must still provide a Full Report and all
requested information for a Fast Track recall.
10. Conducting a Recall
Ways to Reach Public About a Recall
• Hotline (toll-free)
• Posters at traditional retail locations (several locations)
• Forums, trade associations, magazines for industry,
brochures, and catalogs
• Direct notice is BEST (e-mail, letter, phone calls)
– Review all internal customer lists (loyalty cards, warranty,
catalogues)
11. Conducting a Recall
Ways to Reach Public About a Recall
• Website (initiate online registration, instructions)
• Social media (Twitter, Facebook, Google+, Blogs)
– Firms expected to announce recalls on their social media
platforms
– CPSC routinely uses Twitter
• YouTube (recall message, how-to repair, step-by-step
instructions, how to assemble)
12. Choosing a Remedy
Refund/Replacement/Repair
• Refund is the fastest and easiest method for consumers.
– Must consider if product will be returned and how.
– Removal of a piece that can disable product and be
returned at lower costs.
– Pre-paid postage return for consumers.
– If not returned, consider form to sign for refund.
13. Choosing a Remedy
Refund/Replacement/Repair
• Replacement must be a comparable product.
– Requires review of test reports/data by staff.
• Repair programs always need staff review of data.
– Can be done by consumer, technician, or return to
firm.
– If done by consumer, must be easy with clear
instructions.
– If tools required, should provide them.
14. Conducting a Recall
• Press Releases
– Recalls announced in press releases due to lack of
direct notice and need for outreach.
– Can be pitched to media, can be highlighted on
CPSC’s main page, routinely tweeted
– Can be embargoed
15. Conducting a Recall
• Recall Alerts
– Very small percentage of recalls
– Still posted on CPSC website
– Requires direct contact for virtually all
consumers, retailers, and distributors
– Must provide a customer list to qualify for a Recall Alert
16. Conducting a Recall
How to Speed Up the Recall Process
• Report electronically online or via Section 15
mailbox.
• Provide all required and requested information;
don’t make us ask for each missing item.
• Provide Full Report electronically in numbered
format (1-15), not in a narrative.
• Provide samples, test reports, and engineering
documents for repair or replacement programs
early in process for staff review.
17. Conducting a Recall
How to Speed Up the Recall Process
• Provide press release in Word format.
• Provide high-quality jpg photos of
product.
• Respond promptly to technical questions.
• Flag issues to Compliance Lead.
18. Recall Monitoring
Reverse Logistics
• Reverse of distribution or product return
– How you get product back from distribution
• Reverse logistics plan should outline details such as:
– How to quarantine the product
– How to get the product returned
– How to remove product from shelves
– How to repair, replace, or dispose of product
• Provide your reverse logistics plan to Compliance staff
with your corrective action plan (CAP) and Full Report.
19. Recall Monitoring
Reverse Logistics
• Important process to plan and avoid having recalled
products put back into distribution
• Illegal to sell recalled products
• Track, Track, Track
– We need to know where your products are going at all times.
20. Recall Monitoring
• CPSC staff monitors all recalls.
• You must provide monthly progress reports via
fax or e-mail until the case is closed by staff.
• Use the progress report form provided with
CAP letter.
– Report incidents pre- and post-recall.
21. Recall Monitoring
• We will check on implementation of the CAP
through on-site recall checks with the recalling
company, retailers, and consumers.
• Notify Compliance of any changes at the firm or to the
CAP.
– New POC, new address or phone, hotline
hours, bankruptcy or purchase
22. Recall Monitoring
Ineffective Recalls
• Notify Compliance if CAP appears not to
have been effective.
• Compliance staff may seek additional
notification for post-recall incidents,
ineffective notification, low correction
rates.
– Re-announcement of recall
– Additional forms of notification
– Out-of-season recall group notification
23. Recall Monitoring
Disposal
• Know if you will need special disposal for items like
batteries or electronics (federal, state, or local laws).
• If retailers will be disposing or destroying the product or
if you are using a third party, we need to know.
• Before you destroy, dispose, or recycle recalled
products, notify CPSC staff via e-mail to
recallproductdisposal@cpsc.gov.
• Field staff may witness destruction/disposal/recycling or
require an affidavit to verify process.
• Notify us of plan as early as possible to coordinate field
staff.
24. Recall Monitoring
• Send a request to Compliance staff to close
the formal monitoring of recall case.
• Provide monthly progress forms until you
receive a close letter from Compliance.
• Continue to honor recall requests for
remedy.
• Continue to post recall notification on
firm’s website after formal monitoring
ends.
25.
26.
27.
28. Need Information?
• http://www.cpsc.gov/businfo/corrective.html
• Tanya Topka, Fast Track Team Lead
ttopka@cpsc.gov or 301-504-7594
Defects Investigation Team Leads:
Blake Rose- Fire, Electrical, and Mechanical Products
brose@cpsc.gov or 301-504-7613
Renae Rauchschwalbe- Children’s Products
rrauchschwalbe@cpsc.gov or 301-504-7664
29. 2012 CPSC Inaugural Safety
Academy
CPSC Fast Track Process
Michael Del Negro
Senior Counsel, Product Safety & Regulatory Compliance
GE Appliances / GE Lighting
September 20, 2012
30. Ensuring Coordination with the Office
of Compliance and Field Operations
Organization
Clear Communication
Transparency
Timeliness
Anticipating (and minimizing) timing
disruptions
30
31. Fast Track Best Practices
Dedicated recall coordinator
Cross-functional team
(service, technology, communicatio
ns, legal, product mgt.)
– Assign tasks, owners and deadlines
– Regular rhythm to manage unknowns
Communicate to compliance staff to
avoid disruption and ensure an
effective recall
Anticipate / manage potential recall
challenges
31
32. Ensure Good Recall Communication
Creative notification plans
Social media
Branded recall website
Customer Coordination Keys
Contact distributors early in process to identify
potential consumers
Work around service-delivery issues
32
33. Managing “Recall Fatigue”
Multiple sources of recall information
Clear, technically accurate hazard descriptions
Classifying hazards?
• Staff classifies hazards by severity
• Could factor into timing
• Useful to prioritizing highest risk events
We want to prioritize and address highest-risk
recalls to promptly eliminate such hazards
33
34. Challenges of Fast Track Timing
Launching within 20 working days of report
• Uncontrollable events (suppliers, service)
• Challenges with complex products
• “Getting to Yes” on the joint press release
Keys to success
• Organization, clear communication and
transparency
34
35.
36. Consumer Product Safety
•
Commission
Mr. Dean W. Woodard U.S. CPSC
Director Office of Education, Global Outreach, and Small
Business Ombudsman
dwoodard@cpsc.gov
business@cpsc.gov